---
description: Page 7 - Discover the best Contact Centre Software for your organisation. Compare top Contact Centre Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 7 - Best Contact Centre Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) > [Page 7](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7)

# Contact Centre Software

Canonical: https://www.softwareadvice.co.uk/directory/4389/contact-center/software

Page: 7 / 15\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=6)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8)

-----

## Products

1. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
2. [Eloquant](https://www.softwareadvice.co.uk/software/417304/eloquant) — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
3. [Alvaria Cloud](https://www.softwareadvice.co.uk/software/34038/via) — 4.3/5 (18 reviews) — Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and na...
4. [Adversus](https://www.softwareadvice.co.uk/software/87920/adversus) — 4.8/5 (18 reviews) — Adversus Dialer is a cloud-based auto-dialer and customer relationship management (CRM) solution designed to help sma...
5. [Ring4](https://www.softwareadvice.co.uk/software/149899/ring4) — 4.1/5 (18 reviews) — Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, internatio...
6. [VQ Online](https://www.softwareadvice.co.uk/software/380263/vq-online) — 4.7/5 (18 reviews) — VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evalu...
7. [Medallia Agent Connect](https://www.softwareadvice.co.uk/software/219604/stella-connect) — 4.9/5 (18 reviews) — Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution desi...
8. [Calilio](https://www.softwareadvice.co.uk/software/517054/Calilio) — 4.3/5 (18 reviews) — Calilio is a AI powered cloud phone system that leverages VoIP technology to integrate a company's communication need...
9. [EasyCall Cloud](https://www.softwareadvice.co.uk/software/276085/easycall-cloud) — 4.4/5 (17 reviews) — EasyCall Cloud is a cloud-based solution designed to help call centers manage inbound and outbound calls. This soluti...
10. [Vocalcom Hermes360](https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360) — 4.9/5 (17 reviews) — Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increas...
11. [CallShaper](https://www.softwareadvice.co.uk/software/166423/call-shaper) — 4.9/5 (16 reviews) — CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features in...
12. [Nectar Desk](https://www.softwareadvice.co.uk/software/348480/nectar-desk) — 4.6/5 (16 reviews) — Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center f...
13. [eVoice](https://www.softwareadvice.co.uk/software/363695/evoice) — 3.3/5 (16 reviews) — eVoice is a web-based virtual phone system designed to help small businesses streamline communication with customers....
14. [Samespace](https://www.softwareadvice.co.uk/software/142945/samespace) — 3.6/5 (16 reviews) — Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, inc...
15. [Intradiem](https://www.softwareadvice.co.uk/software/147847/intradiem) — 4.4/5 (16 reviews) — Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and...
16. [ICR Evolution](https://www.softwareadvice.co.uk/software/361026/icr-evolution) — 4.6/5 (16 reviews) — ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It ha...
17. [Ringba](https://www.softwareadvice.co.uk/software/180796/ringba) — 4.9/5 (16 reviews) — Ringba is a cloud-based call center solution that enables businesses to streamline processes related to call routing,...
18. [OXON](https://www.softwareadvice.co.uk/software/167278/oxon) — 4.9/5 (14 reviews) — OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound su...
19. [Dialing Innovations Call Center Application Suite](https://www.softwareadvice.co.uk/software/67857/dialing-innovations) — 4.8/5 (14 reviews) — Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and...
20. [Infobip](https://www.softwareadvice.co.uk/software/146179/infobip) — 4.6/5 (14 reviews) — Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for ...
21. [Cyara](https://www.softwareadvice.co.uk/software/331025/cyara) — 4.5/5 (14 reviews) — Cyara's automated CX Assurance platform helps brands to deliver flawless customer experiences with less cost, effort,...
22. [Orcatec](https://www.softwareadvice.co.uk/software/225862/document-decisioning-suite) — 5.0/5 (14 reviews) — Orcatec is an all-in-one platform designed for both office and field operations, trusted by professionals across over...
23. [BeInContact](https://www.softwareadvice.co.uk/software/330047/beincontact) — 4.4/5 (14 reviews) — BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...
24. [Contivio Contact Center](https://www.softwareadvice.co.uk/software/2720/contivio) — 3.4/5 (13 reviews) — Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The...
25. [Oracle Service](https://www.softwareadvice.co.uk/software/28301/oracle-service-cloud-fs) — 4.5/5 (13 reviews) — Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processe...

-----

Page: 7 / 15\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=6)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=8)

## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice UK","url":"https://www.softwareadvice.co.uk/","@id":"https://www.softwareadvice.co.uk/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Contact Centre Software","description":"Page 7 - Discover the best Contact Centre Software for your organisation. Compare top Contact Centre Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7","about":{"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","mainEntity":{"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7#itemlist"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software","@type":"ListItem"},{"name":"Page 7","position":3,"item":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 7 - Best Contact Centre Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=7#itemlist","@type":"ItemList","itemListElement":[{"name":"inconnect","position":1,"description":"Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.\n\nThe solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center","@type":"ListItem"},{"name":"Eloquant","position":2,"description":"Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. \n\nKey differentiators are: \n- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)\n- Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701\n- CSR-engaged: Eloquant has a CSR approach in development.\n\nEloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : \nVoice telephony (PABX & VoIP)\nDigital channels (Email, Livechat, Messaging, Social media)\nVideo, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI\nQuality Management\nRecording\nOpen solution - API-based\nCRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.softwareadvice.co.uk/software/417304/eloquant","@type":"ListItem"},{"name":"Alvaria Cloud","position":3,"description":"Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics.\n\nUsers can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues.\n\nPersonalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cf1c3e53-a10e-42b6-842c-ede07136302b.png","url":"https://www.softwareadvice.co.uk/software/34038/via","@type":"ListItem"},{"name":"Adversus","position":4,"description":"Adversus Dialer is a cloud-based auto-dialer and customer relationship management (CRM) solution designed to help small and medium telemarketing, fundraising and appointment scheduling businesses. Key features include appointment scheduling, automated workflows, lead tracking, data security, reporting and lead management.\n\n\nAdversus Dialer enables businesses to track campaign performance, agents’ activities and active calls across departments, employees and projects to generate customizable reports. It helps users automate recurring tasks related to call recording, email distribution, lead updates and more. Its lead management capabilities allow enterprises to import contacts from various sources and create custom data fields to locate specific details about clients.\n\n\nAdversus Dialer facilitates integration with various third-party applications such as Zapier, Slack, Salesforce, Zendesk, Office 365 and more. Pricing is available on monthly subscriptions and support is extended via live chat, email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51412d1-10ac-488c-a1a2-c1fe25b958ba.png","url":"https://www.softwareadvice.co.uk/software/87920/adversus","@type":"ListItem"},{"name":"Ring4","position":5,"description":"Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, international or local corporate phone numbers and personal lines. Key features include Wi-Fi calling, messaging with emojis, number porting and anti-spamming.\n\n\nRing4 comes with an admin console, which allows businesses to manage and organize phone lines across multiple locations. Professionals can utilize the recording, texting and customizable voicemail functionalities to collaborate and communicate with teams or customers. Additionally, users can generate phone numbers using area codes of cities in the USA.\n\n\nRing4 provides mobile applications for Android and iOS devices for entrepreneurs to dial or receive calls, block unwanted calls and more, even from remote locations. The solution is available on monthly subscriptions and support is extended via email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51a0a8b0-9481-417f-8a6d-18ea0811c630.png","url":"https://www.softwareadvice.co.uk/software/149899/ring4","@type":"ListItem"},{"name":"VQ Online","position":6,"description":"VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evaluate and enhance customer interactions. This web-based platform is tailored for contact centers, offering a suite of features that redefine QA practices across various communication channels – voice, email, chat, and back-office functions.\n\nCentral to VQ Online's innovation are its customizable scorecards, adaptable to different programs and channels. These scorecards not only capture agent behavior but also delve into root cause analysis, enabling a comprehensive evaluation of interactions. This dual-layer approach empowers businesses to understand both the surface-level performance and the underlying issues affecting customer interactions.\n\nA standout function of VQ Online is its robust search feature, simplifying the identification of interactions based on specific criteria. This functionality streamlines coaching and reporting efforts, allowing businesses to swiftly extract insights from interactions, whether for commendation or improvement.\n\nIts one-click data export capability amplifies the platform's seamless usability, enabling users to conveniently work with data offline. This flexibility caters to diverse operational needs, ensuring information is accessible and adaptable.\n\nReal-time reporting lies at the heart of VQ Online's efficacy. It equips managers and coaches with graphical and data-driven reports that provide actionable insights into agent behaviors. This instantaneous overview aids in identifying trends and addressing potential issues promptly.\n\nVQ Online introduces a dual perspective with its secondary CSAT/NPS evaluation component. By juxtaposing agent behavior with customer perception, businesses can align their strategies with actual customer sentiment, bridging the gap between intention and perception.\n\nA robust QA management function assigns, tracks, and reports the quality assurance function, ensuring agents receive timely feedback and eliminating the tedious tracking associated with QA management.\n\nIn summary, VQ Online transcends traditional QA approaches by offering a comprehensive, web-based solution for evaluating and enhancing customer interactions. With customizable scorecards, efficient search functionalities, real-time reporting, and a balanced assessment framework, it empowers businesses to optimize their customer service offerings systematically. VQ Online is an invaluable asset for modern businesses aiming to excel in customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4b32f392-9df8-4cf5-ad1a-ad7ca6aefa21.jpeg","url":"https://www.softwareadvice.co.uk/software/380263/vq-online","@type":"ListItem"},{"name":"Medallia Agent Connect","position":7,"description":"Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedback provided by customers, launch QA reviews off of customer interactions and create automated workflows to increase customer engagement and productivity. Key features include call center management, performance management, live chat, social media integration, complaint monitoring, performance metrics, and feedback management. \n\nTeams using Medallia Agent Connect can collect customer feedback and share them directly with agents in real-time to drive motivation and engagement. The platform enables managers to identify coaching opportunities, receive alerts when an agent gets negative feedback, and deliver reinforcements after a positive interaction with agents. Additionally, with Medallia Text Analytics, users can gain insights into customer sentiment and respond to pain points immediately. \n\nMedallia Agent Connect supervisors can measure KPIs through NPS, CES, and CSAT scores to drive deeper customer connections. The rewards and recognition module enables organizations to manage customer-driven rewards to incentivize agents based on positive service interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c22aca53-0cea-42fa-9b17-b9fbdafb8d06.png","url":"https://www.softwareadvice.co.uk/software/219604/stella-connect","@type":"ListItem"},{"name":"Calilio","position":8,"description":"Calilio is a AI powered cloud phone system that leverages VoIP technology to integrate a company's communication needs into a centralized interface. The platform includes features such as number sharing, which allows multiple users to handle calls on a single business phone number. Calilio also provides an interactive voice response system that guides customers to the right agent or department. Additionally, the solution offers call monitoring capabilities and voicemail transcription, which turns voice messages into text for easy review.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86c2d4ec-1d0c-4daa-853a-9854f8117bf3.jpeg","url":"https://www.softwareadvice.co.uk/software/517054/Calilio","@type":"ListItem"},{"name":"EasyCall Cloud","position":9,"description":"EasyCall Cloud is a cloud-based solution designed to help call centers manage inbound and outbound calls. This solution is available in multiple languages including English, Italian, and Spanish. EasyCall Cloud provides various features for international call and contact venters including a predictive dialer, call recording, appointment management, real-time reporting, and more. Additionally, EasyCall Cloud is GDPR-compliant and provides data security and encryption in the cloud. The EasyCall Agents mobile app is available for iOS and Android devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d3001f7e-cd78-4085-b3d8-94e3aa0d6d78.jpeg","url":"https://www.softwareadvice.co.uk/software/276085/easycall-cloud","@type":"ListItem"},{"name":"Vocalcom Hermes360","position":10,"description":"Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increase their agents’ productivity. The software provides the necessary tools to allow agents to deliver answers and support through all communication channels. the platform offers a real-time dashboard of all contact center activity. The software also allows companies to oversee their agents' performance and productivity which helps them supervise and optimize their performance.\n\nThe software offers features such as:\n\n- Inbound and Outbound calls\n- Omnichannel contact center solution\n- AI-Ready contact center \n- Easy CRM Integration \n- Native reports and analytics \n- CCaaS","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0b9b1f1-60a3-45a4-9acc-880078f230ad.jpeg","url":"https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360","@type":"ListItem"},{"name":"CallShaper","position":11,"description":"CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support.\n\n\nCallShaper enables users to create click-to-call forms for websites or accept real-time feeds from lead vendors. Leads posted in real time are immediately available for dialing and each real-time source can be tracked separately. Users can import leads from a database or from vendor files.\n\n\nCallShaper offers real-time reporting that enables users to measure agent, campaign and lead performance. Users can run reports to view historical data or apply filters to analyze specific views of campaign data.\n\n\nOther features include predictive dialing, answering machine detection, call monitoring and custom scripting. A color-coded interface allows supervisors to monitor agent activity and identify potential issues. Internal chat can also be used to send announcements or directly message agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3835d790-6351-45aa-b588-eec504048e4f.png","url":"https://www.softwareadvice.co.uk/software/166423/call-shaper","@type":"ListItem"},{"name":"Nectar Desk","position":12,"description":"Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics.\n\nNectar Desk allows users to set up separate call queues; customize business hours, messages and hold music; and configure IVR functions. Calls can be recorded, forwarded to other phones and routed using skills-based routing.\n\nNectar Desk provides managers with agent analytics tools, which allow them to check in on key agent metrics such as average handling time, missed call ratio and agent statuses. This information can help call centers assess agent performance and manage their staffing. Managers can also use call monitoring, barging and whispering to assist agents. Nectar Desk also integrates with customer relationship management (CRM) platforms.\n\nPricing is per user per month. Support is available online, via email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07515ecd-becf-494e-87f0-0fbfacb43e17.png","url":"https://www.softwareadvice.co.uk/software/348480/nectar-desk","@type":"ListItem"},{"name":"eVoice","position":13,"description":"eVoice is a web-based virtual phone system designed to help small businesses streamline communication with customers. Features include web conferencing, recording, sequential ringing, online faxing, call queuing and recording.\n\n\nThe solution enables organizations to select phone numbers, create a custom greeting message for customers and perform suitable call routing. Using its voicemail feature, users can access messages remotely, receive text transcriptions and notifications about calls via emails or text. It helps agents verify and identify callers using caller ID, letting employees block, transfer or answer calls accordingly.\n\n\neVoice also offers an auto-attendant feature, which enables owners to automate call forwarding to required agents using extensions pre-added to the system. It comes with mobile applications for iOS and Android. The solution is available in both monthly and annual subscriptions and support is provided via phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ae310e5-4a14-4329-8bcf-6126c2b2e9cc.png","url":"https://www.softwareadvice.co.uk/software/363695/evoice","@type":"ListItem"},{"name":"Samespace","position":14,"description":"Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. \n\nWe seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. \n\nThe solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.\n\nSamespace enables users to track campaign information which includes the number of inbound calls, outbound calls, chats and average wait time. It also provides a summarized view of lead responses, including interested leads and callbacks.\n\nSamespace enables managers to track agent performance based on number of calls taken, average call handling time and the number of converted leads. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place a call to service agents from a company's website.\n\nPricing is per user per month. Support is offered via phone, chat and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57794f66-a52c-4982-b6a5-70c608d9bc8d.png","url":"https://www.softwareadvice.co.uk/software/142945/samespace","@type":"ListItem"},{"name":"Intradiem","position":15,"description":"Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and direct–each rep's activity to maximize productivity and engagement–every minute of every shift.\n\nIntradiem helps with schedule adherence by communicating end-of-shift and break notifications directly to employees. Other features include automated call and live chat volume notifications, employee coaching reminders, and AUX status alerts regarding agents with low call productivity. Intradiem can help managers identify opportunities for performance improvement by reporting agent call patterns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ee9c997-4b38-4527-9b25-cab9259795d7.png","url":"https://www.softwareadvice.co.uk/software/147847/intradiem","@type":"ListItem"},{"name":"ICR Evolution","position":16,"description":"ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It has served a variety of clients, from large outsourcers to small and medium companies, who use the solution for multiple purposes such as customer care, telesales and debt collections.\n\nInbound channels include voice, email, SMS, live chat, Whatsapp,Twitter, Telegram and Facebook Messenger. Outbound campaigns come with predictive, preview and progressive dialers, agentless mode and dynamic scripts. From reporting and analytics to CRM integration, ICR Evolution is an end-to-end solution for contact centers of all sizes, industries and currently operates across countries.\n\nIn addition to an Agent mode, ICR Evolution offers a Supervisor and a Designer mode. These viewing modes are designed to enable contact center operatives to use the solution based on their roles.\n\nThe product is available in English, Spanish and French and can be white-labeled and personalized to suit client needs. It is sold through a global network of partners who provide implementation, training and technical support services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701eb5de-7c53-4e55-9c4f-de5f035332b6.jpeg","url":"https://www.softwareadvice.co.uk/software/361026/icr-evolution","@type":"ListItem"},{"name":"Ringba","position":17,"description":"Ringba is a cloud-based call center solution that enables businesses to streamline processes related to call routing, marketing campaign tracking, customer service management, and more. Professionals can filter, sort or search caller data, handle buyers, sellers or partners and customize the user interface according to organizational requirements.\n\n\nKey features of Ringba include A/B testing, text-to-speech technology, drag-and-drop interface, real-time reporting and call attribution. Marketers can access member profiles with details about credit scores, occupancy, lifestyle habits, demographics, contact information, education, marital status, and more. Additionally, businesses can route calls to various destinations based on area codes, internet service provider (ISP) and keywords, among other details.\n\n\nRingba helps organizations manage buyer or affiliate activities and accounts receivable processes on a centralized platform. The product available is for free or on monthly subscriptions and support is extended via video tutorials, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca5ab653-cc5b-4997-80b5-ec85ccff3a62.png","url":"https://www.softwareadvice.co.uk/software/180796/ringba","@type":"ListItem"},{"name":"OXON","position":18,"description":"OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform.\n\n\nAgents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.\n\n\nSales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing.\n\n\nSupport is available over the phone or via email. Pricing is per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c84994f1-d1a6-49ae-a3f1-a00231f28a1d.png","url":"https://www.softwareadvice.co.uk/software/167278/oxon","@type":"ListItem"},{"name":"Dialing Innovations Call Center Application Suite","position":19,"description":"Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer.\n\n\nThe solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications.\n\n\nIt provides other features such as intelligent call routing, on-screen display of caller information and answering machine detection. The solution also helps with multiple campaign management, caller ID mapping and list data management.\n\n\nServices are available on a per month subscription basis with support available via email, phone and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0966d86a-966c-45aa-8dcc-51c50d21c96d.png","url":"https://www.softwareadvice.co.uk/software/67857/dialing-innovations","@type":"ListItem"},{"name":"Infobip","position":20,"description":"Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45402ede-cd8f-4d90-afbf-7b60d290cb0f.png","url":"https://www.softwareadvice.co.uk/software/146179/infobip","@type":"ListItem"},{"name":"Cyara","position":21,"description":"Cyara's automated CX Assurance platform helps brands to deliver flawless customer experiences with less cost, effort, and risk. Cyara supports the complete CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, enabling enterprises to design, build, and maintain optimal customer journeys at scale, across voice and digital channels, all while reducing the risk of customer-facing defects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c566012b-95d2-4e5a-b5ab-78943ece83a9.png","url":"https://www.softwareadvice.co.uk/software/331025/cyara","@type":"ListItem"},{"name":"Orcatec","position":22,"description":"Orcatec is an all-in-one platform designed for both office and field operations, trusted by professionals across over 40 service industries.\nManaging home services has never been easier with Orcatec. Whether you're a small business or a large enterprise, Orcatec provides the tools you need to manage everything in one place. Easily schedule services, dispatch teams, handle invoicing, build quotes, and track performance, all from a user-friendly interface with just a few clicks. Stay connected with your team and clients through real-time notifications, gather valuable reviews to boost your reputation, and much more.\nWith Orcatec, everything you need to run a successful service business from start to finish is in one place, making your work easier and more efficient. Join thousands of satisfied users and take your business to the next level.\nFeatures we offer: Dispatching and Scheduling, Estimates and Sales Proposals, Invoicing, Work Order Management, Job Management and Tracking, Field Service CRM, Route and GPS Tracking, Contractor Payroll and Commissions Management, Job Costing and Expenses Tracking, Payments with Credit Card and ACH, Card Reader, Consumer Financing, Calls Tracking and Messaging, Review Management, Advanced Reporting.\n\nHere are the industries Orcatec serves: HVAC, Plumbing, Construction, Appliance Repair, Home Cleaning, Electrician, Landscaping and Lawn, Home Renovation, Handyman, Automotive,Pest Control, Custom Home Building, Garage Door, Window Cleaning, Carpet Cleaning, Pool and Spa Service, Locksmith, Fireplace and Chimney, Roofing, Water Treatment, Alarm and Security,Irrigation, Painting Contractors, Fire Safety, Junk Removal,Computer Service, Moving, Snow Removal, Air Duct Cleaning, Property Maintenance, Remodeling, Concrete, Janitorial Services, Excavation, Demolition Contractor, Tree Care, Restoration, Flooring, Tiling, Drywall, Pressure Washing","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/15bc333c-8471-4140-b945-45f0840e704e.png","url":"https://www.softwareadvice.co.uk/software/225862/document-decisioning-suite","@type":"ListItem"},{"name":"BeInContact","position":23,"description":"BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM & apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bf722b0-276a-4676-9e1e-589a73eff09d.png","url":"https://www.softwareadvice.co.uk/software/330047/beincontact","@type":"ListItem"},{"name":"Contivio Contact Center","position":24,"description":"Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.\n\n\nContivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.  \n\n\nContivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.\n\n\nServices are offered on per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68d4250f-fa2c-4a86-9f71-0c5805ba0594.png","url":"https://www.softwareadvice.co.uk/software/2720/contivio","@type":"ListItem"},{"name":"Oracle Service","position":25,"description":"Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f482e72-5e4c-48a4-ad9b-0fd87758c7b8.png","url":"https://www.softwareadvice.co.uk/software/28301/oracle-service-cloud-fs","@type":"ListItem"}],"numberOfItems":25}
</script>