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description: Page 6 - Discover the best Contact Centre Software for your organisation. Compare top Contact Centre Software tools with customer reviews, pricing and free demos.
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title: Page 6 - Best Contact Centre Software - 2026 Reviews, Pricing & Demos
---

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# Contact Centre Software

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## Products

1. [Qubicles](https://www.softwareadvice.co.uk/software/121654/qubicles) — 4.4/5 (24 reviews) — Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live...
2. [Snapforce](https://www.softwareadvice.co.uk/software/6245/snapforce-crm) — 4.1/5 (24 reviews) — Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product i...
3. [Dialfire](https://www.softwareadvice.co.uk/software/338143/dialfire) — 4.7/5 (23 reviews) — Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all ...
4. [Liberty Converse](https://www.softwareadvice.co.uk/software/264595/liberty-converse) — 4.8/5 (23 reviews) — Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world. Our premier Liberty Conve...
5. [IFS Field Service Management](https://www.softwareadvice.co.uk/software/178924/ifs-fsm) — 4.5/5 (23 reviews) — IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on...
6. [SalesExec](https://www.softwareadvice.co.uk/software/28129/salesexec) — 4.7/5 (22 reviews) — SalesExec is a cloud-based sales automation, call center, and inside sales lead management solution that helps salesp...
7. [Mint Service Desk](https://www.softwareadvice.co.uk/software/162247/mint-service-desk) — 4.8/5 (22 reviews) — Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information ...
8. [SpitFire](https://www.softwareadvice.co.uk/software/75774/spitfire) — 4.5/5 (22 reviews) — Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers...
9. [eBanqo](https://www.softwareadvice.co.uk/software/344298/ebanqo) — 4.2/5 (22 reviews) — eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their service...
10. [Cognigy.AI](https://www.softwareadvice.co.uk/software/206938/cognigy-ai) — 4.8/5 (22 reviews) — Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the marke...
11. [Natterbox](https://www.softwareadvice.co.uk/software/99614/freedom) — 4.1/5 (22 reviews) — Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for ...
12. [Alvaria CX Suite](https://www.softwareadvice.co.uk/software/42199/noble) — 4.0/5 (21 reviews) — Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC ...
13. [Enghouse Contact Center](https://www.softwareadvice.co.uk/software/262072/enghouse-contact-center) — 4.5/5 (21 reviews) — Enghouse Interactive Contact Centers, featuring the omni-channel cloud-based Enghouse CCaaS, are highly reliable, cer...
14. [Zendesk Talk](https://www.softwareadvice.co.uk/software/368594/zendesk-talk) — 4.5/5 (21 reviews) — Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. O...
15. [charles](https://www.softwareadvice.co.uk/software/404833/charles) — 4.4/5 (21 reviews) — The Ask \& Order service allows businesses to answer client queries via WhatsApp and help potential customers with...
16. [Replyco](https://www.softwareadvice.co.uk/software/438617/replyco) — 4.7/5 (21 reviews) — Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox ma...
17. [Initiative CRM](https://www.softwareadvice.co.uk/software/323065/intiative-crm) — 4.9/5 (21 reviews) — Initiative CRM is a cloud-based software that helps businesses manage their sales, marketing, customer support, and c...
18. [EvaluAgent](https://www.softwareadvice.co.uk/software/134248/evaluagent) — 4.7/5 (20 reviews) — EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. ...
19. [Blitzz](https://www.softwareadvice.co.uk/software/270332/blitzz) — 4.7/5 (20 reviews) — Blitzz is a video-powered support platform that provides users the tools to organize inquiries, visualize customer is...
20. [Dixa](https://www.softwareadvice.co.uk/software/164962/dixa) — 4.3/5 (20 reviews) — Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, un...
21. [Ring.io](https://www.softwareadvice.co.uk/software/18320/ringio) — 4.1/5 (19 reviews) — Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more....
22. [Truly](https://www.softwareadvice.co.uk/software/209560/truly) — 3.8/5 (19 reviews) — Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or ...
23. [Workforce Optimization (WFO)](https://www.softwareadvice.co.uk/software/143050/workforce-optimization-wfo) — 4.4/5 (19 reviews) — Workforce Optimization (WFO) is a cloud-based workforce optimization software that enables call centers to manage sta...
24. [Cloudya](https://www.softwareadvice.co.uk/software/199675/nfon) — 4.0/5 (19 reviews) — NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, custome...
25. [Sagicc](https://www.softwareadvice.co.uk/software/352539/sagicc) — 4.4/5 (19 reviews) — Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (sof...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)

## Links

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-----

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With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call.\n\n\nQubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28909422-5296-441d-b32d-0754a09ed43a.png","url":"https://www.softwareadvice.co.uk/software/121654/qubicles","@type":"ListItem"},{"name":"Snapforce","position":2,"description":"Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution.\n\n\nAt the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.\n\n\nSnapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns.\n\n\nSnapforce will automatically log all calls made by agents from their office or morbile phones. Using this information, managers can then report on business using real-time call volume metrics.\n\n\nIt is available on a per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff6e9477-9205-4924-a56a-3cbf8d45bc7c.png","url":"https://www.softwareadvice.co.uk/software/6245/snapforce-crm","@type":"ListItem"},{"name":"Dialfire","position":3,"description":"Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform.\n\nKey features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows.\n\n\nDialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abada65a-83aa-429b-b19a-637d4e7388eb.png","url":"https://www.softwareadvice.co.uk/software/338143/dialfire","@type":"ListItem"},{"name":"Liberty Converse","position":4,"description":"Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world.\n\nOur premier Liberty Converse cloud contact centre solution transforms the way businesses interact with their customers and teams by leveraging AI-driven self-service and process automation, along with integrated workflows and CRM systems.\n\nLiberty Converse is designed for rapid deployment, seamless integration, and it elevates the customer and employee experience across various business areas, including back office and helpdesk operations. It integrates process automation and offers tools for swift application development, bridging different CRM systems, breaking down data silos, and refining customer service operations.\n\nThese features enhance internal workflows, bolster data management, improve scalability, and result in superior customer and employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/164f78a1-f4cd-4f88-b43b-e4d63141dd4d.jpeg","url":"https://www.softwareadvice.co.uk/software/264595/liberty-converse","@type":"ListItem"},{"name":"IFS Field Service Management","position":5,"description":"IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.\n\n\nThe Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aaad71de-099b-425d-813f-a39091170114.png","url":"https://www.softwareadvice.co.uk/software/178924/ifs-fsm","@type":"ListItem"},{"name":"SalesExec","position":6,"description":"SalesExec is a cloud-based sales automation, call center, and inside sales lead management solution that helps salespeople reach and connect with more prospects and leads. SalesExec captures both inbound phone calls and web leads, and intelligently prioritizes their delivery to salespeople and teams.  The solution is easily configured for any vertical, with built-in best practices to improve sales efficiency.\n\n\nSalesExec integrates with RingResponse, enabling salespeople to quickly reach prospects via Text SMS or email nurture while improving contact rates with local presence dialing, transfer capabilities, screen pops, dynamic scripts, and the ability to leave pre-recorded voicemails. With a simple user interface designed for salespeople in a high-velocity sales environment, they have everything they need to reach more prospects.\n\n\nSal;esExec sales acceleration features a robust API, and the company provides professional services to integrate with all your favorite internal applications. Additional capabilities include Android and IOS mobile applications, animated scoreboard reports, customized dashboards for management, workflow automation, lead routing, scripts, guided selling, pre-built lead source integrations, and IVR phone capture and routing. \n\n\nPricing is available for small businesses or enterprises on monthly and annual subscriptions per active user.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/089ed9e9-82cd-47e5-a584-769ea29676b5.png","url":"https://www.softwareadvice.co.uk/software/28129/salesexec","@type":"ListItem"},{"name":"Mint Service Desk","position":7,"description":"Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation.\n\n\nMint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline.\n\n\nMint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. 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In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. \n\n\nWith SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.\n\n\nSpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d2de00d-e89c-44c6-a76f-5ac81cbcd94d.png","url":"https://www.softwareadvice.co.uk/software/75774/spitfire","@type":"ListItem"},{"name":"eBanqo","position":9,"description":"eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.\n\nIf you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.\n\nIn addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.\n\nOther benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9d78d5-7d07-49d2-845c-e32fc58d0e5c.png","url":"https://www.softwareadvice.co.uk/software/344298/ebanqo","@type":"ListItem"},{"name":"Cognigy.AI","position":10,"description":"Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  \n\nBuilt on the foundation of the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  \n\nOver 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca162cb2-6abb-444a-a3d5-1ab492d030f3.png","url":"https://www.softwareadvice.co.uk/software/206938/cognigy-ai","@type":"ListItem"},{"name":"Natterbox","position":11,"description":"Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for successful sales and contact center teams, Natterbox provides industry-leading cloud-based voice technology that has enabled 1000s of businesses worldwide to transform their voice communication and the way they interact with customers. Today’s innovative, global businesses like Alo Yoga, Berkshire Hathaway Group, TGI Fridays and Virgin Wines rely on Natterbox to make data-driven decisions and deliver outstanding customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fef01285-3908-4c2f-ab42-711b83238fbc.png","url":"https://www.softwareadvice.co.uk/software/99614/freedom","@type":"ListItem"},{"name":"Alvaria CX Suite","position":12,"description":"Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93e2b9b8-8538-4548-a20d-3ddf78017082.png","url":"https://www.softwareadvice.co.uk/software/42199/noble","@type":"ListItem"},{"name":"Enghouse Contact Center","position":13,"description":"Enghouse Interactive Contact Centers, featuring the omni-channel cloud-based Enghouse CCaaS, are highly reliable, certified secure, feature-rich call center solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries, no matter the channel or device. Microsoft Teams Certified, open-standards-based, operationally flexible, and AI-enabled, Enghouse contact centers are quickly deployed and deliver easy customization and scalability to organizations of all sizes, across all industries.  \n\nA sampling of some of the comprehensive capabilities provided by Enghouse Contact Centers include: \n\nOmni-channel communications, which allow businesses to engage with customers using their preferred communication method, such as voice, email, voicemail, SMS, social media, web chat, video chat, or screen sharing. All contact types are seamlessly blended into a single queuing and skills-based routing intelligence, ensuring customers reach the most appropriate agent. This ensures efficient call handling and reduces wait times for customers. Real-time chat and voice translations capabilities are also available to remove language skills as a barrier to customer assistance. \n\nRobust self-service capabilities, which leverage conversational AI, voice- and chat-bots, insights from Knowledge Bases, interactive voice response (IVR) and speech recognition, and integration with CRM platforms to help customers quickly get the information they need. This not only reduces costs and improves first call resolution (FCR) rates, but also frees up agents to focus on complex customer issues.  \n\nAgent Coaching options, through the supervisor interface, which enable monitoring of agents via silent monitoring mode on all media types. For telephone calls and web chat, supervisors can also use a whisper mode to coach the agent without the caller hearing or reading the exchange, or a barge-in mode that enables three-way communication among the agent, supervisor, and caller. In addition, there are GPT-based AI capabilities than can suggest responses for agents using chat/messaging. \n\nReporting and Analytics capabilities, which give organizations insights into key metrics, allowing them to make data-driven decisions to optimize their contact center operations. All end-to-end interaction and user data are stored and available for reporting and dashboards. AI-driven speech and text analytics can be used to analyze these interactions to provide Voice of the Customer (VoC) information. In addition, Enghouse contact centers use AI and NLP technology to analyze up to 100% of all interactions to create unbiased, comprehensive, and consistent agent evaluations. \n\nUnified Communication integrations, including the Enghouse Connect UCaaS offering and Microsoft-certified Teams connectivity, allow agents to see all UC contacts directly in the agent user interface. This gives agents the ability to see the Presence of non-agent employees and either message or transfer calls to subject-matter. This allows all employees, not just contact center agents, to be part of CX and customer call resolution.​​ \n\nCustomer Relationship Management (CRM) Integration: Enghouse Contact Centers' solutions integrate seamlessly with popular CRM platforms, enabling agents to access customer information and interaction history in real-time. This integration enhances the customer experience by providing agents with a holistic view of customer interactions. \n\nOutbound, List-Based Dialing, which offers an array of campaign management tools. Dialing modes include preview, progressive, predictive, as well as agentless IVR dialing. Sophisticated algorithms based on real-time simulation are used to dynamically control the predictive dialing rate and immediately route successful calls to available agents, reducing call abandonment. \n\nFor more information on these and other contact center capabilities, visit enghouseinteractive.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de28100e-a3a7-4d41-a355-6b5c9589ca4f.png","url":"https://www.softwareadvice.co.uk/software/262072/enghouse-contact-center","@type":"ListItem"},{"name":"Zendesk Talk","position":14,"description":"Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6eca5f6d-6995-420e-81af-fbca75920a45.png","url":"https://www.softwareadvice.co.uk/software/368594/zendesk-talk","@type":"ListItem"},{"name":"charles","position":15,"description":"The Ask & Order service allows businesses to answer client queries via WhatsApp and help potential customers with their concerns directly on the product detail page or in their retargeting ads. Charles assists marketing teams in solving doubts and guiding clients towards purchasing decisions. \n\nIt lets them provide adequate information to customers, helping them complete the process and promoting in-chat conversions. The software enables entities to increase the customer lifetime value (CLV) and impact the Net Promoter Score (NPS) through streamlined client support.\n\nCharles lets businesses immediately answer their clients directly through chat templates and automation. They can also reach out to their customers to facilitate reorders, after-sales services, and reviews after each purchase. It integrates Messenger APIs with e-commerce backends to bring company product catalogs & checkouts into conversational layouts and platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52c4f136-d949-4521-9058-ddacccbde0ed.png","url":"https://www.softwareadvice.co.uk/software/404833/charles","@type":"ListItem"},{"name":"Replyco","position":16,"description":"Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox management solution that streamlines customer support processes and helps sellers exceed customer expectations. With Replyco, sellers can conveniently manage and organize their customer messages from multiple marketplaces on a single platform. By consolidating all customer interactions in one place, Replyco eliminates the need to switch between different accounts or systems, saving sellers time and effort.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef347454-10f3-42e1-b709-cdceeabe6d4d.png","url":"https://www.softwareadvice.co.uk/software/438617/replyco","@type":"ListItem"},{"name":"Initiative CRM","position":17,"description":"Initiative CRM is a cloud-based software that helps businesses manage their sales, marketing, customer support, and commercial operations from a single platform. With its easy-to-use interface, businesses can streamline their operations and improve the efficiency of their processes. \n\nInitiative CRM's customizable features allow businesses to personalize the software to their specific requirements. It also provides integration options with different tools such as Exchange, Outlook, Slack, and WordPress, making it a complete solution for managing customer interactions. Initiative CRM's data analytics and reporting tools help businesses make informed decisions, optimize their resources, and drive growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e2189d5-d775-4aca-8bda-44f0c47d8730.png","url":"https://www.softwareadvice.co.uk/software/323065/intiative-crm","@type":"ListItem"},{"name":"EvaluAgent","position":18,"description":"EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others.  \n\n\nWith this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution can identify business-specific words/phrases and classify conversations. Call scoring may include automated compliance checks to ensure industry regulations are maintained. \n\n\nPricing information is provided by EvaluAgent. Support is available via phone, an online knowledge hub, and other resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9862057c-2c1b-4fcc-89ac-220a4580a659.png","url":"https://www.softwareadvice.co.uk/software/134248/evaluagent","@type":"ListItem"},{"name":"Blitzz","position":19,"description":"Blitzz is a video-powered support platform that provides users the tools to organize inquiries, visualize customer issues, exchange files & documents, collaborate and more. The software was specifically designed for field services such as IT specialists, electronic engineers, medical equipment technicians, insurance providers and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64f78a60-e641-4193-8ce7-7d7acd8a6217.png","url":"https://www.softwareadvice.co.uk/software/270332/blitzz","@type":"ListItem"},{"name":"Dixa","position":20,"description":"Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations.\n\n\nDixa allows your team to deliver instant and continuous service across phone, email, chat and Facebook Messenger all from one screen to build more personal, long-term relationships with your customers.\n\n\nReal-time performance stats, intelligent routing, seamless integrations, automations, customer recognition and much more helps you prioritize your customers and how to give the best possible service every time.\n\n\nAll conversation types are placed into queues and are automatically assigned to the appropriate agent, while conversation data is translated into real-time analytics. Other features include: VoIP, call recording, IVR, call transfer and automatic callback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90bc4b4d-9d75-4755-9ec1-0292188b375b.png","url":"https://www.softwareadvice.co.uk/software/164962/dixa","@type":"ListItem"},{"name":"Ring.io","position":21,"description":"Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.\n\n\nThe system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.\n\n\nRingio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.\n\n\nNew and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4b86560-08fb-414a-abf9-4b248cfaf093.png","url":"https://www.softwareadvice.co.uk/software/18320/ringio","@type":"ListItem"},{"name":"Truly","position":22,"description":"Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant and workforce scheduling.\n\n\nTruly is a wireless business phone system that plugs directly into cellular networks. With this system, users can move voice traffic off their office network. The system can work on any network or device, so users can continue with their existing corporate wireless provider.\n\n\nTruly provides users with local and toll-free business numbers. Its auto-attendant can forward calls, using routing rules. When team members are on the phone with customers, Truly Wireless will generate popups with relevant customer data.\n\n\nTruly is suited for users who need VoIP-like business phone features available entirely on their cellular networks. is priced per user per month. Mobile apps are available for Android and iOS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a205bcb-2dd0-4a60-9762-6227bbbcb6e8.png","url":"https://www.softwareadvice.co.uk/software/209560/truly","@type":"ListItem"},{"name":"Workforce Optimization (WFO)","position":23,"description":"Workforce Optimization (WFO) is a cloud-based workforce optimization software that enables call centers to manage staff scheduling, performance and quality monitoring, and business reporting. Users can organize and lead their work force by deploying WFO as their core system, coordinating schedules, defining goals and objectives, benchmarking results across teams, prioritizing tasks to ensure the right projects are completed on time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97117574-d43e-4e9c-bbf5-0f8c183c6541.png","url":"https://www.softwareadvice.co.uk/software/143050/workforce-optimization-wfo","@type":"ListItem"},{"name":"Cloudya","position":24,"description":"NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. \n \nOur smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. \n\nWith a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.\n\nCustomer Contact:\n\nOmnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.\n\nMonitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.\n\nStreamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.\n\nRegulation proof, fail proof and future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation.\n\nIntegration:\nNFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams*\nCRM Connects. The integration of Cloudya with 60 different CRM systems.\nNCTI - Computer Telephony Integration - Standard, Premium and Pro\n\nEnablement:\nFor businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection).\nNconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs.\n\n*Microsoft Teams is a trademark of the Microsoft group of companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ba5bb6d0-0c07-4e19-af41-e4acd1966824.png","url":"https://www.softwareadvice.co.uk/software/199675/nfon","@type":"ListItem"},{"name":"Sagicc","position":25,"description":"Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (software as a service) mode. The cost of its implementation depends on the needs and requirements of your company (number of agents, channels, additional modules, etc.), so we invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a quote.\n\nSagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe0bc56d-c669-4a6c-aeac-99e344f72a82.png","url":"https://www.softwareadvice.co.uk/software/352539/sagicc","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=6#itemlist","numberOfItems":25}
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