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description: Page 5 - Discover the best Contact Centre Software for your organisation. Compare top Contact Centre Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Contact Centre Software - 2026 Reviews, Pricing & Demos
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# Contact Centre Software

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## Products

1. [SparkTG VCC](https://www.softwareadvice.co.uk/software/217354/ivr-service) — 4.7/5 (42 reviews) — SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer ...
2. [msg91](https://www.softwareadvice.co.uk/software/286240/msg91) — 4.7/5 (42 reviews) — MSG91 is a cloud communications platform that offers a suite of channel APIs for SMS, email, WhatsApp, voice, and mor...
3. [Ultatel Cloud Business Phone System](https://www.softwareadvice.co.uk/software/227125/clarity-business-phone-system) — 4.7/5 (41 reviews) — ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. O...
4. [CloudCall](https://www.softwareadvice.co.uk/software/130069/cloudcall-enterprise) — 4.0/5 (40 reviews) — CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale ...
5. [WeKall](https://www.softwareadvice.co.uk/software/439280/wekall) — 4.5/5 (39 reviews) — Designed for businesses of all sizes, WeKall is a cloud-based telephony solution that helps configure call campaigns ...
6. [Quiq](https://www.softwareadvice.co.uk/software/173542/quiq) — 4.5/5 (37 reviews) — Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on b...
7. [websms](https://www.softwareadvice.co.uk/software/389651/link-messaging) — 4.9/5 (37 reviews) — LINK Mobility is known as a competence centre for mobile customer communication via SMS, WhatsApp, RCS, chatbot and m...
8. [User.com](https://www.softwareadvice.co.uk/software/99203/user-com) — 4.6/5 (36 reviews) — User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The...
9. [Channels](https://www.softwareadvice.co.uk/software/99434/channels) — 4.8/5 (36 reviews) — Channels is a customer service solution for call centers and client success teams that offers tools including channel...
10. [ClearTouch Operator](https://www.softwareadvice.co.uk/software/344033/cleartouch-operator) — 4.6/5 (36 reviews) — ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless an...
11. [Freshcaller](https://www.softwareadvice.co.uk/software/436334/freshcaller) — 4.0/5 (35 reviews) — Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer e...
12. [Aloware](https://www.softwareadvice.co.uk/software/88936/aloware) — 4.1/5 (34 reviews) — As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and wor...
13. [MaxContact](https://www.softwareadvice.co.uk/software/120574/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable busi...
14. [CloudAgent](https://www.softwareadvice.co.uk/software/103643/ozonetel-cloudagent) — 4.5/5 (32 reviews) — CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via mu...
15. [Oracle B2C Service](https://www.softwareadvice.co.uk/software/459956/Oracle-Right-Now) — 4.5/5 (32 reviews) — Oracle B2C Service is a customer service platform that helps businesses deliver personalized service experiences acro...
16. [NUACOM](https://www.softwareadvice.co.uk/software/103829/nuacom) — 4.8/5 (30 reviews) — NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-...
17. [BroadVoice Cloud PBX](https://www.softwareadvice.co.uk/software/5407/broadvoice-cloud-pbx) — 4.4/5 (30 reviews) — BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies bu...
18. [Voiso](https://www.softwareadvice.co.uk/software/101501/voiso) — 4.7/5 (30 reviews) — Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and...
19. [Helpshift](https://www.softwareadvice.co.uk/software/136453/helpshift) — 3.9/5 (29 reviews) — Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engag...
20. [VCC Live](https://www.softwareadvice.co.uk/software/42531/vcc-live) — 4.7/5 (27 reviews) — VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offer...
21. [Dialer360](https://www.softwareadvice.co.uk/software/167155/dialer360) — 4.7/5 (27 reviews) — Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call re...
22. [ProcedureFlow](https://www.softwareadvice.co.uk/software/68453/procedureflow) — 4.9/5 (27 reviews) — ProcedureFlow is a cloud-based knowledge management solution. The solution converts organizations’ processes and info...
23. [Ytel](https://www.softwareadvice.co.uk/software/177655/x5cloudcontactcenter) — 3.9/5 (26 reviews) — Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with d...
24. [CallFire](https://www.softwareadvice.co.uk/software/173071/callfire) — 4.3/5 (26 reviews) — CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to t...
25. [Sales Sling](https://www.softwareadvice.co.uk/software/55362/sales-sling) — 4.4/5 (24 reviews) — Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dash...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)

## Links

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Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS.\n\nUnlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically.\n\nWith built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work.\n\nTrusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results.\n\nHeadquarters: \nBoston, MA | Leicester, UK | Austin, TX","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd9f5530-708c-4436-bb49-1ebb9220dccb.png","url":"https://www.softwareadvice.co.uk/software/130069/cloudcall-enterprise","@type":"ListItem"},{"name":"WeKall","position":5,"description":"Designed for businesses of all sizes, WeKall is a cloud-based telephony solution that helps configure call campaigns and manage internal team communications on a unified platform. The software allows users to access call recording data, generate productivity reports, and more.\n\nThe tool lets executives manage multiple calls through scripts, typings, smart waiting, and an automatic dialer. WeKall facilitates integration with third-party applications such as Freshdesk, Zendesk, Hubspot, Zoho, Microsoft Teams, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/291a49b3-8449-492b-86e0-abf0fc82f2cc.png","url":"https://www.softwareadvice.co.uk/software/439280/wekall","@type":"ListItem"},{"name":"Quiq","position":6,"description":"Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.\n\n\nAgents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.\n\n\nQuiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a0810494-df67-459a-ab3b-d9e74e24002d.png","url":"https://www.softwareadvice.co.uk/software/173542/quiq","@type":"ListItem"},{"name":"websms","position":7,"description":"LINK Mobility is known as a competence centre for mobile customer communication via SMS, WhatsApp, RCS, chatbot and more.\n\nThe Messaging Portal is designed to cater to the unique needs of any business, big or small.\nOur solutions make it possible to reach recipients in an easy, fast, personalised and automated way on the smartphone – which is the most popular touchpoint of our time.\n\nMobile channels often perform outstandingly in this context and mostly surpass broadcasts via email. The extensive automatisation options also make our solutions more resource-friendly compared to traditional call centres. What’s more, today’s consumers want to communicate and interact with companies and brands the same way they interact with their private contacts. This increases the demand for mobile channels like WhatsApp and other messenger services as contact points and makes them almost indispensable in modern customer service settings.\n\nThis is why mobile communication solutions are relevant for companies in all sectors. Ranging from high-performance marketing broadcasts to time- and security-sensitive alerts on the one hand and automated cross-channel customer service on the other hand, our portfolio offers solutions for a large number of use cases. For example, the Messaging Portal enable automated SMS messages such as access codes, alarms, or appointment updates as well as mobile customer care dialogues via messenger or webchat.\n\nOne of the key benefits of the Messaging Portal is its user-friendly interface. The portal is easy to navigate and allows you to send messages to multiple recipients with just a few clicks. Additionally, the Messaging Portal is equipped with features such as email-to-sms, API connectors and automation, which allows to send messages at the most optimal time for the customers.\n\nThe Messaging Portal is an all-in-one communication solution that allows businesses to connect with their customers in a seamless and efficient manner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d0b6290-439a-4a33-b4b9-8865f3c3b1e0.png","url":"https://www.softwareadvice.co.uk/software/389651/link-messaging","@type":"ListItem"},{"name":"User.com","position":8,"description":"User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups or web push notifications as per individual preference.\n\n\nSet up dynamic processes and send automated emails for any predictable scenario. Modules included in each account are chat, customer relationship management (CRM), a knowledge base, and calendar integrations. With User.com, it is easy to create automation sequences and save time while ensuring that your communication is consistent across the board.\n\n\nThe product is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee1cfc44-3f00-416f-b4ef-9bd866b0311d.png","url":"https://www.softwareadvice.co.uk/software/99203/user-com","@type":"ListItem"},{"name":"Channels","position":9,"description":"Channels is a customer service solution for call centers and client success teams that offers tools including channel management, live chat, call management, eCommerce integration, contact history, and more. With Channels, users can utilize customer data from connected eCommerce systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests.\n\n\nThe Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed. Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc87a78f-e2ac-4886-abbf-10ba44ac0527.png","url":"https://www.softwareadvice.co.uk/software/99434/channels","@type":"ListItem"},{"name":"ClearTouch Operator","position":10,"description":"ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless and personalized customer experiences. Our platform unifies voice, omnichannel communication, AI-powered analytics, workforce engagement, and automation—enabling businesses to boost agent productivity, reduce costs, and increase customer satisfaction.\n\nWith real-time dashboards, advanced voice analytics, customizable reporting, and integrations with CRMs like Salesforce, Zoho, and Zendesk, ClearTouch makes it easy to monitor performance, automate workflows, and drive data-backed decisions. \n\nThe platform ensures compliance with PCI-DSS, GDPR, and Indian telecom regulations, while offering flexible per-minute pricing and a no-contract model. Plus, deployment takes as little as 48 hours, allowing businesses to scale quickly without disruption.\n\nWe serve diverse industries including BFSI, BPO & Call Centers, Healthcare, Retail & E-commerce, Telecom, Debt Collection, and Travel & Hospitality. Whether your goal is to cut call abandonment rates, boost CSAT scores, or scale operations across remote and on-site teams, ClearTouch delivers measurable results—faster resolutions, smarter insights, and more meaningful customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a94c29f8-3b1a-40da-a32f-9aa09cc07435.png","url":"https://www.softwareadvice.co.uk/software/344033/cleartouch-operator","@type":"ListItem"},{"name":"Freshcaller","position":11,"description":"Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. \n\nWith Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/516772ea-bbaf-4afe-9152-32b62c69714b.png","url":"https://www.softwareadvice.co.uk/software/436334/freshcaller","@type":"ListItem"},{"name":"Aloware","position":12,"description":"As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and workflow automation that businesses can use on any device. Aloware gears sales and support teams with the right tools to crush quotas and close more deals efficiently by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social.\n\n\nDesigned for efficiency, Aloware lets users set up automated workflows by utilizing Aloware's friendly automation system to customize the best workflow. With the use of triggers, businesses can maximize your time building customer relationships than playing catch-up with your phones. Also, businesses can contact leads across different channels by connecting with customers on their channel of preference such as call, text, email or social.\n\n\nAloware’s Power Dialer brings a smart click-to-call function that dials the numbers for users automatically. Teams with existing CRMs shouldn’t worry about migrating to Aloware’s platform. It efficiently integrates with your favorite CRMs seamlessly, so users can bounce back to work quickly. Aloware is a premier partner of Hubspot and Pipedrive, making sure everything is in proper sync.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df1b546f-7354-4a0e-9444-ffab489819b9.png","url":"https://www.softwareadvice.co.uk/software/88936/aloware","@type":"ListItem"},{"name":"MaxContact","position":13,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.softwareadvice.co.uk/software/120574/maxcontact","@type":"ListItem"},{"name":"CloudAgent","position":14,"description":"CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.\n\n\nCloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.\n\n\nCloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16a7d7b0-20a9-4e30-a449-20f6386caa4e.png","url":"https://www.softwareadvice.co.uk/software/103643/ozonetel-cloudagent","@type":"ListItem"},{"name":"Oracle B2C Service","position":15,"description":"Oracle B2C Service is a customer service platform that helps businesses deliver personalized service experiences across multiple channels. It integrates a suite of applications, data and capabilities to enable self-service, agent-assisted service and field service workflows tailored to the unique needs of each industry and use case.\n\nOne key feature of Oracle B2C Service is its AI-enabled knowledge and decision automation capabilities. The platform optimizes service efficiency and accelerates service response, allowing businesses to provide faster and more accurate resolutions to customer inquiries. It also has routing capabilities that automatically transfer escalated requests from self-service channels to live agents, preserving the context and conversation history.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e5c8d0b-21ea-4d94-8d6e-0c7ab056dea0.png","url":"https://www.softwareadvice.co.uk/software/459956/Oracle-Right-Now","@type":"ListItem"},{"name":"NUACOM","position":16,"description":"NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes.\n\n\nKey features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.\n\n\nNUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45e7a40e-bbad-4543-8d23-e5ebae7d97cb.png","url":"https://www.softwareadvice.co.uk/software/103829/nuacom","@type":"ListItem"},{"name":"BroadVoice Cloud PBX","position":17,"description":"BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number.\n\nUntether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.\n\nOur suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers.\n\nA full suite of essential features:\n\nUnlimited International Calling\n- Call globally to over 200 countries without overages.\n\nCall Recording\n- Includes 500 MB of storage per seat.\n\nAuto Attendant\n- Manage your company call menus from the admin panel.\n\nTeam Collaboration\n- Messaging and soft-phone abilities to collaborate from anywhere.\n\nCall Analytics\n- Track inbound call breakdown, origin and demographics.\n\nMobile App\n- Call recording, text, SMS from b-hive app.\n\nOne Number\n- One number for calls, faxes and text messages.\n\nSD-Wan\n- Make your network VoIP ready and ensure call quality.\n\nCall Paths\n- A cost-effective pricing option for limited call volume.\n\nBursting\n- Instantly expand your call capacity so there’s never a busy signal.\n\nVisual Voicemail\n- Speech-to-text lets you read voicemails from anywhere.\n\nVirtual Fax\n- Send and receive faxes by email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/704dd5f0-bf77-49f8-9f12-ff2905472826.png","url":"https://www.softwareadvice.co.uk/software/5407/broadvoice-cloud-pbx","@type":"ListItem"},{"name":"Voiso","position":18,"description":"Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and social media to engage customers.\n\nVoiso's dialers and answering machine detection allow sales teams to reach more customers quickly and increase the time agents spend talking to customers. With these advanced outreach tools, sales teams can expect a 70+% decrease in abandoned calls.\n\nVoiso offers a comprehensive analytical toolkit to make contact center operations transparent and compliant. The proprietary speech analytics engine facilitates quality assurance through speech recognition in 29 languages and advanced keyword search. Real-time and historical reporting features allow contact center managers and supervisors to track 50+ metrics and configure custom dashboards.\n\nThe system features pre-built integrations with the most popular CRM systems, including  Salesforce, Zoho, and Hubspot. To support integrations with in-house and heavily customized CRM systems, Voiso provides access to a broad set of APIs. \n\nVoiso offers 24/7 support, a dedicated boarding engineer, and a free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ad55407-075e-45af-a6d5-a63dfe6d32ee.png","url":"https://www.softwareadvice.co.uk/software/101501/voiso","@type":"ListItem"},{"name":"Helpshift","position":19,"description":"Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.\n\n\nHelpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.softwareadvice.co.uk/software/136453/helpshift","@type":"ListItem"},{"name":"VCC Live","position":20,"description":"VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more.\n\n\nVCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered.\n\n\nVCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications.\n\n\nVCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d71b9827-287f-4a38-ad6a-9f32f7935ce6.png","url":"https://www.softwareadvice.co.uk/software/42531/vcc-live","@type":"ListItem"},{"name":"Dialer360","position":21,"description":"Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features.\n\n\nDialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents.\n\n\nDialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities.\n\n\nThis system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, phone number and more.\n\n\nDialer360 includes a customer relationship management (CRM) module that lets users track leads and handle all customer-related communications. Agents can use the system’s local caller ID feature to display local numbers to contacts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eac12ec4-c130-4e11-b933-cc7b2864f70e.png","url":"https://www.softwareadvice.co.uk/software/167155/dialer360","@type":"ListItem"},{"name":"ProcedureFlow","position":22,"description":"ProcedureFlow is a cloud-based knowledge management solution. The solution converts organizations’ processes and information into an accessible management tool to be used by employees. Key features includes data flowcharts, title search, drafts, approval system, notifications, audit trail, reporting and more.\n\n\nProcedureFlow helps managers create hyperlinked flowcharts to represent expert knowledge.  Information is presented in the form of visual and logical form. Users can use various shapes, text, images to create sub-flows. Team managers can assign ownership to the process by using user invites and permissions.\n\n\nProcedureFlow allows team members to suggest changes in the visual charts. Employees can share suggestions in the form of drafts. The solution provides team engagement and keeps employees updated using change notifications.\n\n\nSupport is provided via e-mail, online help desk, training documentation, live chat and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42e5b035-dd25-475c-afdb-b948f1ecf3ad.png","url":"https://www.softwareadvice.co.uk/software/68453/procedureflow","@type":"ListItem"},{"name":"Ytel","position":23,"description":"Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.\n\n\nThe solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.\n\n\nUsers have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.\n\n\nFilters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.\n\n\nSupport is offered via phone, email and through other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ebf8750-f389-44e0-8a08-ad0ebd6a6e27.png","url":"https://www.softwareadvice.co.uk/software/177655/x5cloudcontactcenter","@type":"ListItem"},{"name":"CallFire","position":24,"description":"CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.\n\n\nCallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.\n\n\nCallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6a7c534-7040-4b21-907e-3e6b0798369e.png","url":"https://www.softwareadvice.co.uk/software/173071/callfire","@type":"ListItem"},{"name":"Sales Sling","position":25,"description":"Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get more than just a dialer. You get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in house and remote employees, administrative tools like call tracking and metric reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4120335-a25a-4e60-b2d1-befe416f65cc.png","url":"https://www.softwareadvice.co.uk/software/55362/sales-sling","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=5#itemlist","numberOfItems":25}
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