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description: Page 3 - Discover the best Contact Centre Software for your organisation. Compare top Contact Centre Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Contact Centre Software - 2026 Reviews, Pricing & Demos
---

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# Contact Centre Software

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## Products

1. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (136 reviews) — Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one pla...
2. [Avochato](https://www.softwareadvice.co.uk/software/167383/avochato) — 4.7/5 (135 reviews) — Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer re...
3. [Creatio CRM](https://www.softwareadvice.co.uk/software/5948/marketingcreatio-international) — 4.7/5 (133 reviews) — Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sa...
4. [XCALLY](https://www.softwareadvice.co.uk/software/163156/xcally) — 4.8/5 (130 reviews) — XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat,...
5. [TeamSupport Messaging & Live Chat](https://www.softwareadvice.co.uk/software/372181/teamsupport-messaging-and-live-chat) — 4.6/5 (114 reviews) — TeamSupport's Messaging \& Live Chat leverages the power of connection to unify your support, sales, and marketing...
6. [Nextiva Contact Center](https://www.softwareadvice.co.uk/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) — Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform inc...
7. [Playvox](https://www.softwareadvice.co.uk/software/214699/playvox) — 4.8/5 (109 reviews) — Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with p...
8. [ZIWO](https://www.softwareadvice.co.uk/software/52205/ziwo) — 4.7/5 (108 reviews) — ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtu...
9. [Bria](https://www.softwareadvice.co.uk/software/101636/xlite) — 4.3/5 (106 reviews) — Bria is a unified communications and collaboration solution that is designed for individuals, teams, enterprises and ...
10. [Toky](https://www.softwareadvice.co.uk/software/167707/toky) — 4.2/5 (106 reviews) — Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactiv...
11. [Bright Pattern](https://www.softwareadvice.co.uk/software/20023/servicepattern) — 4.8/5 (104 reviews) — Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service i...
12. [Glassix](https://www.softwareadvice.co.uk/software/419790/glassix) — 5.0/5 (103 reviews) — Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communica...
13. [Squaretalk](https://www.softwareadvice.co.uk/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews) — Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and s...
14. [Ameyo](https://www.softwareadvice.co.uk/software/125344/ameyo) — 4.2/5 (100 reviews) — Ameyo is a customer experience management solution that helps businesses leverage their call center resources to impr...
15. [wolkvox](https://www.softwareadvice.co.uk/software/87791/wolkvox) — 4.6/5 (100 reviews) — wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on ...
16. [Anywhere365](https://www.softwareadvice.co.uk/software/271275/anywhere365-for-skype-business) — 4.3/5 (100 reviews) — Anywhere365 is a call center software designed to help businesses route calls to relevant agents and manage inbound d...
17. [Zoho SalesIQ](https://www.softwareadvice.co.uk/software/434506/zoho-salesiq) — 4.4/5 (98 reviews) — Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, ...
18. [InfoFlo](https://www.softwareadvice.co.uk/software/138010/infoflo) — 4.5/5 (96 reviews) — InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help or...
19. [HoduCC](https://www.softwareadvice.co.uk/software/95921/hoducc) — 4.6/5 (95 reviews) — Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of ...
20. [Zingtree](https://www.softwareadvice.co.uk/software/161767/zingtree-agent-scripting) — 4.4/5 (95 reviews) — Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users ca...
21. [Amazon Connect](https://www.softwareadvice.co.uk/software/352892/amazon-connect) — 4.5/5 (92 reviews) — Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learnin...
22. [Sobot](https://www.softwareadvice.co.uk/software/524506/Sobot) — 4.9/5 (92 reviews) — Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionali...
23. [Avaya UCaaS](https://www.softwareadvice.co.uk/software/9683/avaya-ucaas) — 4.4/5 (91 reviews) — Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to ...
24. [CxEngage](https://www.softwareadvice.co.uk/software/341598/lifesize) — 4.4/5 (91 reviews) — Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and externa...
25. [Sprinklr](https://www.softwareadvice.co.uk/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews) — Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers soc...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)

## Links

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The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.softwareadvice.co.uk/software/167383/avochato","@type":"ListItem"},{"name":"Creatio CRM","position":3,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.\n\nCreatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration.\n\nCreatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration.\n\nAnd Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4878218-2df2-4665-83d7-ad771bdae78a.png","url":"https://www.softwareadvice.co.uk/software/5948/marketingcreatio-international","@type":"ListItem"},{"name":"XCALLY","position":4,"description":"XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.\n\n\nOther features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications.\n\n\nXCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45685011-d719-45eb-bdaa-b47fffd94fd0.png","url":"https://www.softwareadvice.co.uk/software/163156/xcally","@type":"ListItem"},{"name":"TeamSupport Messaging & Live Chat","position":5,"description":"TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. \n\nWith powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. \n\nBy using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46f9b243-b89c-47ea-a91f-2a98ffa75ba2.jpeg","url":"https://www.softwareadvice.co.uk/software/372181/teamsupport-messaging-and-live-chat","@type":"ListItem"},{"name":"Nextiva Contact Center","position":6,"description":"Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently.\n\nNextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.softwareadvice.co.uk/software/20035/nextiva-contact-center","@type":"ListItem"},{"name":"Playvox","position":7,"description":"Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with precise staffing forecasts. Playvox WFM streamlines forecasting, scheduling, and reporting, driving cost savings and service improvements through instant insights. Implement Playvox QM, harnessing AI, gamification, and automation for efficient scoring and feedback, elevating customer interactions. Integrate AI to expedite issue resolution, replacing manual procedures. Monitor vital KPIs to fulfill customer requirements and financial objectives, securing long-term satisfaction and prosperity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28a50137-ebc1-436d-884e-385b7b7c466d.png","url":"https://www.softwareadvice.co.uk/software/214699/playvox","@type":"ListItem"},{"name":"ZIWO","position":8,"description":"ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0ac513e-aa52-4ebd-9a02-6343d056b3b8.jpeg","url":"https://www.softwareadvice.co.uk/software/52205/ziwo","@type":"ListItem"},{"name":"Bria","position":9,"description":"Bria is a unified communications and collaboration solution that is designed for individuals, teams, enterprises and resellers who need a comprehensive communication tool that integrates with their existing voice services. Bria allows businesses of all sizes to extend their investment in their call server by adding services for team messaging, video conferencing and mobile capabilities.\n\nBria offers several key features to enhance business communications. Its softphone functionality enables users to make and receive calls with advanced call features such as call transfer and forwarding. The team messaging capability allows users to start one-on-one messages or chat rooms in a single window. It provides centralized provisioning, which allows configuration to be done once in the cloud, with settings then downloaded to user devices. Additionally, Bria's secure communications feature ensures encrypted voice and messaging to keep conversations private.\n\nBria's flexibility allows users to access their communications from any device, from desktop to mobile. This enables them to stay connected and take their communications with them wherever they go. Additionally, Bria offers a tailored experience that streamlines the communication and collaboration experience for businesses and resellers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/534a3c42-2df7-44f0-a28f-0d1e17ebd7f1.png","url":"https://www.softwareadvice.co.uk/software/101636/xlite","@type":"ListItem"},{"name":"Toky","position":10,"description":"Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applications for Android and iOS devices, which helps professionals make international calls, receive messages and manage voicemails, even from remote locations.\n\n\nKey features of Toky include call history tracking, call encryption, audio greetings, call transfer, bulk SMS, call transcripts and access control. Managers can gain real-time visibility into agents' calls, utilize the whisper functionality to provide suggestions during ongoing calls and sort interactions using customizable tags. Additionally, it lets users communicate with customers via SMS, send/receive MMS messages and filter calls based on unavailability.\n\n\nToky facilitates integration with various third-party systems such as WhatsApp, Zapier, Intercom, PipeDrive and more. The product is available on monthly and annual subscriptions and support is extended via live chat, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee254f3e-1821-4c35-879f-174b1b03cc97.png","url":"https://www.softwareadvice.co.uk/software/167707/toky","@type":"ListItem"},{"name":"Bright Pattern","position":11,"description":"Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.\n\n\nBright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.\n\n\nBright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.softwareadvice.co.uk/software/20023/servicepattern","@type":"ListItem"},{"name":"Glassix","position":12,"description":"Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and success.\n\nRevolutionizing Customer Journeys:\nWith its AI Omnichannel capabilities, Glassix transforms customer journeys, ensuring seamless interactions at every touchpoint, even during off-hours. Titans like Nike, Avis, Nintendo, Domino's, and Dyson are among their trusted clients, who have achieved remarkable progress with Glassix's transformative technology.\n\nSimplified Customer Interaction Management:\nExperience the ease of managing customer interactions with Glassix. Its unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep customers engaged, all in one place.\n\nConnected Conversations Across Channels:\nGlassix is an AI-powered unified messaging platform that connects customer conversations across every digital channel. From instant messaging apps and SMS texts to email conversations, live chat on websites or apps, and social media messages.\n\nSecurity and Customizability:\nRest assured with Glassix's secure platform, delivered as a subscription service. Users don't need technical knowledge to get started, thanks to their visual no/low code chatbot tools. Leverage the power of GPT-4 for conversational AI capabilities, or utilize the Glassix API to create highly customized experiences. Glassix's collaboration with a global network of integration partners ensures they cater to established brands, high-growth ventures, and small businesses.\n\nDeliver Exceptional Customer Experiences:\nExperience the true potential of Glassix as it refines interactions, enabling users to provide exceptional customer experiences. Say goodbye to manual tasks and reclaim valuable time. With its automation capabilities, conversations flow seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/73fa782a-b426-4387-a141-99ab6979cf2e.png","url":"https://www.softwareadvice.co.uk/software/419790/glassix","@type":"ListItem"},{"name":"Squaretalk","position":13,"description":"Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity.\n\nYour sales and support representatives will be able to work effectively from any location and through the channels that your customers prefer.\n\nYou can swiftly develop a global presence with access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes.\n\nSeamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API for computer telephony integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f097d04-be63-4ea7-ac19-2b5b1619003b.jpeg","url":"https://www.softwareadvice.co.uk/software/30221/innitel-predictive-dialer","@type":"ListItem"},{"name":"Ameyo","position":14,"description":"Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.\n\n\nAmeyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.\n\n\nThe outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.\n\n\nAmeyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.\n\n\nAmeyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d92c1e17-4538-45ad-9fdf-24b94caa48e7.png","url":"https://www.softwareadvice.co.uk/software/125344/ameyo","@type":"ListItem"},{"name":"wolkvox","position":15,"description":"wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on the market.\n\nWith wolkvox you are offering employees and customers a platform to connect and manage voice, chat, SMS, email, social media and more channels from one place to design amazing AI-powered experiences. \n\nWe develop Contact Center, CRM, Low Code and VoC solutions with AI at the most competitive prices in the industry.\n\nOur solution is designed for any type of company! You just need to be looking for an ally to shape your cloud contact center and transform your customer service. \n\nSome of our general benefits for your company are: \n\n High Reliability\n- The fastest implementation in the market\n- 360° vision of the customer \n- Information security\n- Low Code \n- Constant innovation \n- Easy in, easy out\n- Variable cost without investment","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a89a720-3f04-40be-a278-41d5df270421.png","url":"https://www.softwareadvice.co.uk/software/87791/wolkvox","@type":"ListItem"},{"name":"Anywhere365","position":16,"description":"Anywhere365 is a call center software designed to help businesses route calls to relevant agents and manage inbound dialogs. The platform enables managers to process and translates voices in real-time using AI-enabled tools.\n\nAdditionally, Anywhere365 allows teams to connect with customers via text messages and social networking sites on a unified interface.\n\nAnywhere365 offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including ServiceNow, Salesforce, Microsoft Teams and Bullhorn.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3eaee0d0-8dd9-40f2-93b6-1a837466aba0.png","url":"https://www.softwareadvice.co.uk/software/271275/anywhere365-for-skype-business","@type":"ListItem"},{"name":"Zoho SalesIQ","position":17,"description":"Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.\n\nSalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f313d648-d4db-4341-91c4-4600dfd08380.png","url":"https://www.softwareadvice.co.uk/software/434506/zoho-salesiq","@type":"ListItem"},{"name":"InfoFlo","position":18,"description":"InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help organizations operate more efficiently. Gain a comprehensive 360° view of every client and case through a unified, intuitive dashboard.\n\nSeamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. Generate custom, data-driven reports to strengthen your grant proposals and demonstrate measurable outcomes and easily export these reports to Excel or CSV.\n\nWith InfoFlo Nonprofit, your organization benefits from a fully customized, cost-effective system built to align with your unique workflows and compliance requirements—empowering your team to focus on impact, not administration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06dc248a-f5da-4a6a-ac4b-25dbfaadb6b7.png","url":"https://www.softwareadvice.co.uk/software/138010/infoflo","@type":"ListItem"},{"name":"HoduCC","position":19,"description":"Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rules, and IVR menus to creating personalized reports and dashboards, our software provides the flexibility to align with your business processes seamlessly.\nWith improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency.\n\nHoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features:  WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module. \n\n\nIntroducing our advanced HoduCC contact center software, a comprehensive solution designed to streamline end-to-end communication for businesses. One of the key strengths of our software lies in its effective use of data throughout the customer journey. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/298623cf-974a-499e-b75b-17009eca53f6.png","url":"https://www.softwareadvice.co.uk/software/95921/hoducc","@type":"ListItem"},{"name":"Zingtree","position":20,"description":"Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts.\n\n\nScripts can be created using a visual designer or copied from an existing script library and customized. Zingtree saves the last screen and history of each session, so if a call is transferred between agents, the new agent can take over where the previous agent left off.\n\n\nAgent interactions are tracked and saved as transcripts. Users can view sessions for individual agents, generate performance summaries and assess where scripts could be improved. Scripts can be added to existing sites or hosted by Zingtree. The solution integrates with various customer relationship management (CRM) systems, as well as Salesforce and Freshdesk. A separate application is offered for Zendesk.\n\n\nSupport is available through an online portal. Pricing is based on agents and authors, with monthly and yearly plans offered.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1efc025f-5f36-49a5-a02d-fdb2b79affe2.png","url":"https://www.softwareadvice.co.uk/software/161767/zingtree-agent-scripting","@type":"ListItem"},{"name":"Amazon Connect","position":21,"description":"Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interactive voice response, and call routing. The service caters to businesses of all sizes looking to enhance their customer experience, reduce costs, and boost contact center efficiency.\n\nAmazon Connect provides a unified workspace for contact center agents. This workspace delivers a holistic view of the customer and uses generative AI to assist agents. The service also offers AI-powered analytics and optimization capabilities. Additionally, supervisors and managers can view real-time insights, evaluate agent performance and provide tailored coaching to improve customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.softwareadvice.co.uk/software/352892/amazon-connect","@type":"ListItem"},{"name":"Sobot","position":22,"description":"Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers.\n\nFrom small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/842aa0f1-659b-4283-b84d-f66a8fe6f828.jpeg","url":"https://www.softwareadvice.co.uk/software/524506/Sobot","@type":"ListItem"},{"name":"Avaya UCaaS","position":23,"description":"Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. The algorithms help agents use inbound and outreach capabilities to sell, cross-sell and upsell products to callers. It also helps agents gather payments, schedule service appointments and offer promotions and discounts.\n\n\nAvaya UCaaS provides a performance management module that captures, analyzes and stores customer interactions to highlight areas of improvement. It also provides automated coaching, scorecard assessments, customer feedback and voice analytics. The module helps users meet compliance objectives with regulatory mandates such as PCI, GDPR and MiFID.\n\n\nThe platform helps users identify patterns to drive customer-first practices, performance and operational efficiencies. Other features include AI-driven agent guidance and assisted services. Support is provided via online ticket, forum and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19378a41-5240-4c2a-a90f-82801a633a52.png","url":"https://www.softwareadvice.co.uk/software/9683/avaya-ucaas","@type":"ListItem"},{"name":"CxEngage","position":24,"description":"Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and external partners. It offers audio, web and video conferencing capabilities to conduct virtual meetings and make online calls. Key features include video and audio conferencing, single sign-on, video streaming and broadcasting.\n\n\nLifesize offers capabilities to conduct both on-demand and planned video meetings. With desktop, web and mobile apps available, users can initiate meetings, invite participants, share meeting links and join sessions from their desktops and mobile devices. It also offers audio dial-in for local numbers across many countries. A centralized business directory enables users to search contacts and rooms to schedule meetings.\n\n\nLifesize is available on a per user, per month subscription basis. Users can access the online knowledge base and video tutorials or connect with their tech support team via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98289597-9672-4b18-9507-bab48bd73912.webp","url":"https://www.softwareadvice.co.uk/software/341598/lifesize","@type":"ListItem"},{"name":"Sprinklr","position":25,"description":"Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.\n\nThe social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.\n\nSprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.\n\nOther features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.\n\nSprinklr offers online and knowledgebase support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.softwareadvice.co.uk/software/86501/sprinklr-marketing","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4389/contact-center/software?page=3#itemlist","numberOfItems":25}
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