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description: Page 6 - Discover the best Cloud Communication Platform for your organisation. Compare top Cloud Communication Platform tools with customer reviews, pricing and free demos.
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title: Page 6 - Best Cloud Communication Platform - 2026 Reviews, Pricing & Demos
---

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# Cloud Communication Platform

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## Products

1. [WideBot](https://www.softwareadvice.co.uk/software/224800/widebot) — 3.4/5 (5 reviews) — Today, WideBot leads the chatbot market, with 10,000+ chatbots serving companies, enterprises, SMEs, scale-ups and go...
2. [Knowlarity](https://www.softwareadvice.co.uk/software/337799/knowlarity) — 4.0/5 (5 reviews) — Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of comp...
3. [Slingshot](https://www.softwareadvice.co.uk/software/376306/slingshot) — 5.0/5 (5 reviews) — Slingshot helps teams organize their work in tasks, assigning them with priority, due dates, and blockers. Work is or...
4. [thinQ](https://www.softwareadvice.co.uk/software/173800/thinq) — 5.0/5 (5 reviews) — thinQ is an API platform that assists with voice and text messaging in the cloud. With its workflows, businesses can ...
5. [Voicespin](https://www.softwareadvice.co.uk/software/321083/conversation-analyzer) — 4.8/5 (5 reviews) — VoiceSpin is a sales-oriented cloud-based AI contact center software provider offering a range of solutions for SMBs ...
6. [Voximplant Platform](https://www.softwareadvice.co.uk/software/102566/voximplant) — 5.0/5 (4 reviews) — Voximplant Platform is a full-featured cloud communications platform as a service that enables organizations in indus...
7. [Elixir Cloud](https://www.softwareadvice.co.uk/software/407886/tango) — 4.3/5 (4 reviews) — Elixir Cloud: Revolutionize Your Customer Communications Elixir Cloud is a cutting-edge customer communication manage...
8. [iNexus](https://www.softwareadvice.co.uk/software/137692/inexus) — 4.3/5 (3 reviews) — iNexus the most Innovative dialing solution that never displays "SPAM or SCAM likely" while dialing. it's proven to i...
9. [OXO Connect](https://www.softwareadvice.co.uk/software/143296/omnipcx-office-rce) — 4.3/5 (3 reviews) — OmniPCX Office Rich Communication Edition (RCE) is the cornerstone of Alcatel-Lucent’s OpenTouch Suite. It's suited f...
10. [USAN Contact Suite for Amazon Connect](https://www.softwareadvice.co.uk/software/323979/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews) — USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Con...
11. [AppBase DCM & BPM Platform](https://www.softwareadvice.co.uk/software/265392/appbase-dcm-and-bpm-platform) — 5.0/5 (3 reviews) — Eccentex next-generation Process Automation platform, known as AppBase, supports agile and quick development of indus...
12. [Kaleyra](https://www.softwareadvice.co.uk/software/233779/kaleyra-hexa) — 4.5/5 (2 reviews) — Kaleyra is a platform for personalizing client communications with chatbots, voice services and other tools. The solu...
13. [Omnicus](https://www.softwareadvice.co.uk/software/230152/omnicus) — 4.5/5 (2 reviews) — Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help des...
14. [tele-LOOK](https://www.softwareadvice.co.uk/software/354566/tele-look) — 4.5/5 (2 reviews) — tele-LOOK – The Zero-Barrier Live Video Support Solution Product Overview: tele-LOOK is a cloud-based live video supp...
15. [SMS Número Corto](https://www.softwareadvice.co.uk/software/360222/sms-marketing) — 5.0/5 (2 reviews) — SMS Marketing by Teleprom is a cloud-based solution that allows users to engage with customers via text messages. The...
16. [HiveMQ](https://www.softwareadvice.co.uk/software/407859/hivemq) — 4.5/5 (2 reviews) — HiveMQ empowers businesses to transform with the most trusted MQTT platform. Designed to connect, communicate, and co...
17. [Retain](https://www.softwareadvice.co.uk/software/427840/retain) — 5.0/5 (2 reviews) — Retain gives you the tools to improve engagement and collect more. Reduce delinquency and losses. Whether they are la...
18. [Hibot](https://www.softwareadvice.co.uk/software/382428/hibot) — 4.5/5 (2 reviews) — HiBot is a conversational AI platform designed for large enterprises looking to deploy AI chatbots and virtual agents...
19. [eCourtDate](https://www.softwareadvice.co.uk/software/219640/ecourtdate) — 5.0/5 (2 reviews) — eCourtDate is an AI-powered communications and data management platform designed for the justice system. Courts and l...
20. [Enreach Omnichannel](https://www.softwareadvice.co.uk/software/258642/cloud-contact-center) — 5.0/5 (1 reviews) — Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across vari...
21. [VoiceSage](https://www.softwareadvice.co.uk/software/308234/voicesage) — 4.0/5 (1 reviews) — VoiceSage is a cloud-based solution that enables businesses in healthcare, utility, financial, retail, and other indu...
22. [CallerDesk](https://www.softwareadvice.co.uk/software/337538/callerdesk) — 5.0/5 (1 reviews) — CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-i...
23. [Lightspeed Voice Quantum](https://www.softwareadvice.co.uk/software/362013/lightspeed-connect) — 5.0/5 (1 reviews) — Lightspeed Voice® is a provider of a cloud-based unified communications telephony platform and suite of business mana...
24. [RapidCast](https://www.softwareadvice.co.uk/software/239390/rapidcast) — 5.0/5 (1 reviews) — RapidCast is your all-around business communication solution. RapidCast offers mass, targeted and automated text mess...
25. [Retarus](https://www.softwareadvice.co.uk/software/194074/retarus-cloud-fax) — 5.0/5 (1 reviews) — Retarus Cloud Fax is a fax server solution designed to help enterprise businesses in the healthcare, insurance, manuf...

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## Related Categories

- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)

## Links

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It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative  solutions in Voice, Video & AI are leveraged by top companies like MG Motors, OYO, Marks & Spencers, PolicyBazaar.com & IndiaMart\n\n\nKnowlarity’s cloud communication solutions empower businesses to operate on an effective communication network via various cloud solutions such as Click-to-call, Number Masking, Multi-Level IVR System, Toll-free Number, AI-powered Speech Analytics, ChatBots/VoiceBots, WhatsApp Business API and much more. \n\nIts solutions are trusted by over 6000+ businesses across 65+ countries, Knowlarity empowers businesses across every industry to realize the complete prowess of cloud-based communication. With over 300+ employees, it provides businesses unparalleled reliability and intelligence by enabling business communication.\n\nKnowlarity’s cloud communication technology is utilized by companies across industries. Top Companies in Finance, IT/Software, Edutech, Automobile, Logistics & Delivery, E-Commerce, Healthcare Sector, facilitate business communication and optimize operations by integrating Knowlarity Solutions with their CRM & marketing automation software. Core Processes like customer support, remote work, lead generation, delivery and marketing efforts are streamlined via Knowlarity’s state-of-the-art solutions,\n\nThese are some of the most popular Solutions of Knowlarity-\n\nCloud Contact Center:  A holistic voice solution that is hosted on the cloud. It streamlines voice operations for businesses to derive more ROI out of the interactions that they have with their customers. Easy to integrate with CRM & other solutions to drive cohesive customer engagement efforts. \n\nVirtual Number: A cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries, departments & even offices. Businesses can use local, toll-free and international virtual business numbers to expand their market reach and offer customers ease of accessibility while reducing their in-house costs on infrastructure and operations.\n\nIVR: \nInteractive Voice Response (IVR) is a technology leveraged by businesses to automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It functions on DTMF input done by the customer. With IVR, a business can interact with callers & route calls to agents when required.\n\nChatBots & VoiceBots: Conversational AI-powered Bots let a business automate engagement at many levels. A business can automate conversations for support, lead generation & more with ChatBots and VoiceBots. It is built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.\n\nSpeech Analytics Platform: The Speech Analytics platform lets businesses build an easy-to-use application & helps them get closer towards their customer intent empathy basis sentiment analysis. A business can analyze phone calls quickly & accurately through speech to text transcription. A business can analyze 100% customer interactions to derive unmatched business intelligence.\n\nWhatsApp Business API: The WhatsApp Business API is a solution for businesses to interact with customers and leverage the 2 billion active user base. Businesses can drive engagement for sales, support, operations etc. Knowlarity is a WhatsApp Business Solution Provider that helps businesses lower costs, enhance support & boost lead generation.\n\nVideo API-  Knowlarity’s Video APIs/SDKs help businesses build video experience within the Website/App. Businesses can seamlessly integrate video communication in their strategy - Client Meeting, Consultations, Remote Work & much more. The Video Solution comes with a slew of features like video recordings and dashboards to help businesses learn more about their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51413952-d026-43c0-96e2-7c6da5b0e4ea.jpeg","url":"https://www.softwareadvice.co.uk/software/337799/knowlarity","@type":"ListItem"},{"name":"Slingshot","position":3,"description":"Slingshot helps teams organize their work in tasks, assigning them with priority, due dates, and blockers. Work is organized in Workspaces for transparency and cross-department collaboration, helping with organization-wide alignment and project management. Slingshot is also the only hub your team needs for all their needed content – brought together from any cloud storage like Google Drive, OneDrive, Sharepoint, Box, DropBox, for uploading and pinning links. The app is equipped with a BI engine providing users with a connection to their data sources and platforms, to pull data insights and create beautiful dashboards, share them across their teams and implement data-driven decisions. Chat functionalities allow for 1:1 and group discussions, so teams can have a conversation in the context of the task, dashboard, or project they have entered. Different workspaces can also be shared with outside collaborators with restricted access. Slingshot effectively eliminates app-switching and provides an uninterrupted workflow for teams, saving time and effort. This all-in-one digital workplace offers chat, data insights in dashboards, project management, task tracking, transparency and visibility for managers, cross-departmental alignment, and content storage in one single app.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6d3e88c-f1ef-47eb-9770-c420754884c4.jpeg","url":"https://www.softwareadvice.co.uk/software/376306/slingshot","@type":"ListItem"},{"name":"thinQ","position":4,"description":"thinQ is an API platform that assists with voice and text messaging in the cloud. With its workflows, businesses can buy and port phone numbers to enable call tracking campaigns and more dials for the clients.\n\nIt helps route calls, create profiles and trunks and control inbound and outbound voice and texting features. The text and multimedia messaging options supports images, audio, video and emojis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f613a78-5bed-4014-bf84-46652f97e09e.png","url":"https://www.softwareadvice.co.uk/software/173800/thinq","@type":"ListItem"},{"name":"Voicespin","position":5,"description":"VoiceSpin is a sales-oriented cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises, helping them manage their inbound and outbound communications, reach out to more leads faster, and turn more conversations into sales conversions. \n\nWith VoiceSpin, teams can acquire international local numbers from various countries to expand the global reach. An AI-based auto dialer enables sales team to make thousands of outbound calls with minimal human input, while an intelligent lead and agent scoring and matching system ensures leads are always routed to the best-fitting agents to maximize sales conversions.\n\nVoiceSpin’s robust VoIP call center software can also streamline inbound call handling with features, such as IVR, advanced call routing, inbound call queues, queue callbacks, real-time dashboards, and customizable reporting and analytics. Integrations with the leading CRM systems, such as Zoho, Salesforce, HubSpot, and Pipedrive, will automate agent workflows and provide agents with more context for delivering more personalized experiences.\n\nCompanies with more mature needs can additionally take advantage of bulk SMS text messaging, AI speech analyzer, and VoiceSpin messaging that unifies all digital communication channels, including email, chat, WhatsApp, Telegram, and other instant messaging apps and social media platforms into a single interface to optimize omnichannel customer communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c2102de-bb66-49ac-9e28-35e68fa608f3.png","url":"https://www.softwareadvice.co.uk/software/321083/conversation-analyzer","@type":"ListItem"},{"name":"Voximplant Platform","position":6,"description":"Voximplant Platform is a full-featured cloud communications platform as a service that enables organizations in industries such as banking, retail, classifieds and logistics to create and deliver innovative customer communications using voice, video and text messages. Features include phone network connectivity in 58 countries, push notifications, predictive dialing, text-to-speech conversion, voicemail detection and call queueing within a low-touch serverless environment and no-code development options. The platform includes a variety of integration options for existing telephony systems, web, and mobile.\n\n\nVoximplant offers automated call distribution functionality which lets contact centers route incoming calls to suitable and available agents. Marketers can create outbound calling campaigns and conduct phone surveys to collect feedback from customers. Operators can also view caller profiles and record calls for further analysis and reporting. \n\n\nVoximplant offers integration with third-party customer relationship management (CRM) systems, helping agents access customer details from a centralized platform. The solution is offered on monthly subscriptions and usage basis. Support is provided via phone, documentation and online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2edc8760-c8a1-4c79-985f-b841f7571ac0.jpeg","url":"https://www.softwareadvice.co.uk/software/102566/voximplant","@type":"ListItem"},{"name":"Elixir Cloud","position":7,"description":"Elixir Cloud: Revolutionize Your Customer Communications\n\nElixir Cloud is a cutting-edge customer communication management (CCM) platform that empowers organizations to create, manage, and deliver personalized, data-driven communications across channels. With nearly 40 years of industry experience, Elixir has developed a true cloud-native solution that offers unmatched performance, scalability, and flexibility.\n\nKey Features:\n1. Intuitive interface and powerful collaboration tools\n2. Seamless integration with existing systems\n3. Data-driven personalization capabilities\n4. Tailored solutions for key verticals\n5. Continuous innovation and commitment to staying at the forefront of CCM technology\n\nBenefits:\n- Streamline workflows and increase efficiency\n- Easily scale CCM efforts to adapt to changing business needs\n- Create targeted, relevant communications that drive engagement\n- Ensure compliance with industry regulations and maintain brand consistency\n- Consolidate CCM efforts onto a single platform to reduce costs\n- Accelerate time to market for new products and services\n\nTransform your customer communications and drive business growth with Elixir Cloud. Experience the power of a CCM platform that combines deep industry experience with cutting-edge technology to deliver exceptional results.\n\nDon't just manage your customer communications - revolutionize them with Elixir Cloud. Schedule a demo today to see how our platform can transform your CCM strategy and take your customer engagement to the next level.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c51a3a2b-d4db-462c-8bd2-009ae59cbde9.jpeg","url":"https://www.softwareadvice.co.uk/software/407886/tango","@type":"ListItem"},{"name":"iNexus","position":8,"description":"iNexus the most Innovative dialing solution that never displays \"SPAM or SCAM likely\" while dialing.  it's proven to increase sales by 500%.  Request-free trial Now.  \n\nOutbound: predictive, preview, SMS, emails, Omni Channel. \n  \nInbound:  Ai natural language, IQ skill-based routing, WFO, Agent screen Dynamic Variable Scripting.\n\nStrategies:   Quarterback Dialer, DialerDialog Call Flow,  Trotline prospector,  Ai digital agent. \n\niNexus2 Hot features. \n•\tContact center conversational Ai with voice & bot. \n•\tInnovative exclusive dialing algorithm that removes “Spam/Scam Likely” while in dialing mode, increasing contacts and sales.      \n•\tCompliance call initiator “quarterback” dialer when calling Florida where predictive dialing has been ban,  works for cell phone dialing as well.        \n•\tSpeech transcription to text (check list) for quality and compliance at agent screen.  \n\nNew strategies to Increase acquisitions & contacts.      \n•\tDialog call flow:  based on attempts, conditions, results then take actions... Drops TTS message, send SMS, send email,  Omni Channel,  change lead status, .      \n•\tTrotline prospector..  send calls, SMS, emails in same string with click web call to talk now,   Nurture leads on responses.    \n•\tInbound or Outbound skills-based routing, by custom fields such as State, Product, Services,  with WFO.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a82aac05-2344-4135-800a-992d9a0c7b58.png","url":"https://www.softwareadvice.co.uk/software/137692/inexus","@type":"ListItem"},{"name":"OXO Connect","position":9,"description":"OmniPCX Office Rich Communication Edition (RCE) is the cornerstone of Alcatel-Lucent’s OpenTouch Suite. It's suited for small to midsize businesses with up to 200 employees.\n\n\nAn all-in-one networking solution, OmniPCX Office RCE uses a single infrastructure for voice and data services. Zero-touch deployment allows businesses to avoid many of the hassles involved in configuring phone systems, and phones and handsets can be connected wirelessly to avoid running new cables through office spaces.\n\n\nOmniPCX Office RCE offers unified communications and collaboration functionality for small to midsize businesses via desktop and off-site mobility applications. Users can dial out from mobile devices using their work numbers and access business telephony services while away from the office.\n\n\nThe communications server enables skills-based call routing with a call-waiting queue and screen pop-ups containing customer information.\n\n\nOmniPCX Office RCE also integrates with many third-party customer relationship management (CRM) solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28cc95b3-fecf-47d1-98b1-ac19b926a5ea.png","url":"https://www.softwareadvice.co.uk/software/143296/omnipcx-office-rce","@type":"ListItem"},{"name":"USAN Contact Suite for Amazon Connect","position":10,"description":"USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Connect. It has a proprietary client interface that allows users to control the customer experience from anywhere including CRM systems, mobile devices, or web chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fc0ce3c-7603-4238-ab71-c6f22f9a6608.png","url":"https://www.softwareadvice.co.uk/software/323979/usan-contact-suite-for-amazon-connect","@type":"ListItem"},{"name":"AppBase DCM & BPM Platform","position":11,"description":"Eccentex next-generation Process Automation platform, known as AppBase, supports agile and quick development of industry specific applications without the need for heavy IT involvement. Through visual designers anyone regardless of coding experience can create and deploy solutions within hours. With the platform, end users can leverage federated AI services that use the highest grade AI capabilities in an orchestrated way. \n\nAppBase users are equipped with Auto Email Responder, Solution Inventor, Next Best Action and 27+ AI services that are natively embedded in the platform. \n\nEccentex serves clients across all industries, and in multiple use-cases, to accelerate digital transformation and customer experience without sacrificing operational efficiency goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f728c84-8f79-4987-a708-627b97c1a917.png","url":"https://www.softwareadvice.co.uk/software/265392/appbase-dcm-and-bpm-platform","@type":"ListItem"},{"name":"Kaleyra","position":12,"description":"Kaleyra is a platform for personalizing client communications with chatbots, voice services and other tools. The solution delivers transactional messages, OTPs and promotions to customers in a timely manner. It offers applications, websites or platforms with IVR, click-to-call and call-forwarding functionalities.\n\nUsers can chat with customers on various messaging applications, and send images or documents according to requirements. The AI-based chatbots help teams automate customer interactions. Businesses can design multi-channel communication flows using a drag-and-drop visual editor, or pre-defined templates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abe82b7d-4df1-468d-8308-67ae6dc573c7.png","url":"https://www.softwareadvice.co.uk/software/233779/kaleyra-hexa","@type":"ListItem"},{"name":"Omnicus","position":13,"description":"Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help desk processes through voice calls, SMSs, emails and more. Key features include artificial intelligence (AI), unified queues, interactive voice response (IVR), speech recognition, internal comments, canned responses, ticket notes, third-party integration, ticket routing, performance reports, custom domain and workforce management. Pricing is based on a pay-as-you-go model and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/99d2a12c-23e5-4380-8c30-e424f3c2e509.png","url":"https://www.softwareadvice.co.uk/software/230152/omnicus","@type":"ListItem"},{"name":"tele-LOOK","position":14,"description":"tele-LOOK – The Zero-Barrier Live Video Support Solution\n\nProduct Overview:\ntele-LOOK is a cloud-based live video support software that empowers customer service teams, helpdesks, and field service organizations to solve technical issues remotely. By connecting experts directly to the smartphone camera of a customer or technician via a simple browser link, tele-LOOK eliminates the need for vague telephone descriptions and time-consuming email exchanges.\n\ntele-LOOK requires no app installation and no registration from the end-user. This \"zero-barrier\" approach ensures immediate acceptance and fast connection times, even with non-technical customers.\n\nCore Features for Visual Troubleshooting The platform is designed for pragmatic, efficient problem-solving without unnecessary complexity:\n\nLive Video Streaming: See exactly what the on-site person sees in high definition.\n\nScreen Sharing: A standout feature that allows agents to share technical drawings, wiring diagrams, or manuals from their desktop directly to the remote smartphone screen.\n\nWhiteboard & Annotations: Draw markers, arrows, or circles on the live image to guide the user’s hand (e.g., \"Press this button,\" \"Turn this valve\").\n\nDocumentation: Capture high-resolution screenshots for warranty claims or case history.\n\nMulti-Platform Support: Works seamlessly on Windows, macOS, Android, and iOS \n\nStrategic Value: Workforce Optimization & Knowledge Retention tele-LOOK goes beyond simple video calls; it is a strategic tool for Workforce Optimization in the age of skilled labor shortages.\n\nReactivate Expertise: Companies can digitally reactivate (early) retirees or senior experts to work from home. These experienced veterans can virtually \"look over the shoulder\" of junior technicians in the field, guiding them through complex repairs.\n\nSecure Corporate Knowledge: Prevent critical know-how from leaving the company when employees retire. By using tele-LOOK as a mentoring tool, you retain expertise and ensure quality control across your entire service fleet.\n\nNew Work Models: Enable flexible working conditions for technical support staff, reducing burnout and helping you keep valuable employees longer.\n\nEconomic Impact\n\nReduce Truck Rolls: Solve issues during the first contact. If a site visit is unavoidable, the technician arrives prepared with the right parts.\n\nLower Costs: Significantly reduce travel expenses and vehicle wear and tear.\n\nGreen Service: Lower your carbon footprint by avoiding unnecessary trips.\n\nPricing & Accessibility tele-LOOK lowers the entry barrier for digitalization in the trades and service industry.\n\n0 Euro Basic Version: Start immediately with a permanently free version—no credit card required, no risk.\n\nScalable Plans: Upgrade to paid plans for advanced features like \"Custom Messaging\" (SMS branding) and team management as your organization grows.\n\nSecurity Data privacy is paramount. tele-LOOK is fully GDPR-compliant, ensuring that your video sessions and customer data are handled with the highest security standards.\n\nSummary \nWhether you are a local HVAC business or an enterprise helpdesk, tele-LOOK provides the fastest path to visual resolution. Stop guessing, start seeing, and fix problems instantly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b337d6-929b-4b08-b7c4-314b4c748100.png","url":"https://www.softwareadvice.co.uk/software/354566/tele-look","@type":"ListItem"},{"name":"SMS Número Corto","position":15,"description":"SMS Marketing by Teleprom is a cloud-based solution that allows users to engage with customers via text messages. The platform allows users to send messages in bulk and provide OTPs and other alerts.\n\nSMS Marketing includes a mobile app that allows users to manage their contacts and send messages from anywhere. Its analytics dashboard gives users insights into the performance of their campaigns. Users can also create campaigns and send custom messages to customers. It also lets users monitor the performance of campaigns, allowing users to optimize them based on their goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/676e889b-7bed-4cfc-a784-0dc1f030d9c8.png","url":"https://www.softwareadvice.co.uk/software/360222/sms-marketing","@type":"ListItem"},{"name":"HiveMQ","position":16,"description":"HiveMQ empowers businesses to transform with the most trusted MQTT platform. Designed to connect, communicate, and control IoT data under real-world stress, the HiveMQ MQTT Platform is the proven enterprise standard and powers use cases in automotive, energy, logistics, smart manufacturing, transportation, and more. Leading brands like Audi, BMW, Honeywell, Liberty Global, Mercedes-Benz, Siemens, and ZF choose HiveMQ to build smarter IoT projects, modernize factories, and create better customer experiences\n\nThe HiveMQ Broker offers a variety of key features. These include scalability, high availability, and top-tier security. HiveMQ Cloud, a cloud-based MQTT broker, handles a large number of concurrent connections, ensuring seamless connectivity. HiveMQ Swarm, a distributed MQTT broker, is designed to manage demanding environments, offering unmatched scalability, high availability, and impeccable security.\n\nDeployment of HiveMQ can be on-premises or in the cloud. The company provides comprehensive support through online documentation, tutorials, and webinars. A dedicated customer support team is also available to assist businesses. HiveMQ integrates with Apache Kafka, Google PubSub, Amazon Kinesis, and MongoDB, enabling businesses to securely connect and streamline their operations.\n\nHiveMQ is a powerful tool that can make a significant difference in the way businesses connect their devices and applications. It offers a tailored solution for specific industry needs, paving the way for the future of connectivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d846044c-cfca-4af4-bf2a-e52e270a5e9d.png","url":"https://www.softwareadvice.co.uk/software/407859/hivemq","@type":"ListItem"},{"name":"Retain","position":17,"description":"Retain gives you the tools to improve engagement and collect more. \n\nReduce delinquency and losses.\n\nWhether they are late or just need a reminder to pay on time, Retain's optimization engine lets you send communications to your customers digitally to encourage repayment and reduce roll rates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ace8b292-307a-4290-87f6-1e68121bdbba.png","url":"https://www.softwareadvice.co.uk/software/427840/retain","@type":"ListItem"},{"name":"Hibot","position":18,"description":"HiBot is a conversational AI platform designed for large enterprises looking to deploy AI chatbots and virtual agents to improve customer experience across digital channels. It provides an intuitive drag-and-drop bot builder to create chatbots and virtual agents. It offers natural language understanding capabilities to enable fluid conversations. The platform provides integrations with major messaging channels such as Facebook Messenger, WhatsApp, and more.\n\nIt offers analytics and reporting to gain insights into how customers are interacting with the bots. It also provides an SDK to build custom integrations and an API to integrate with third-party systems. Additionally, it provides 24/7 support and a dedicated customer success team to ensure maximum value is achieved.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b4e3446-8e7c-40e5-947c-7ebe38be883a.jpeg","url":"https://www.softwareadvice.co.uk/software/382428/hibot","@type":"ListItem"},{"name":"eCourtDate","position":19,"description":"eCourtDate is an AI-powered communications and data management platform designed for the justice system. Courts and law enforcement agencies across the country rely on it to increase efficiency, improve outcomes, and lower failure-to-appear rates.\n\nThe cloud-based solution provides automated, multilingual reminders via text message, email, voice, and push notifications, helping staff save time while keeping individuals informed. Agencies can use AI to generate personalized templates optimized for message timing and language, and secure portals offer real-time access to case details, calendars, and documents.\n\nKey capabilities include pretrial and probation check-ins with geolocation, predictive risk scoring, community alerts, and integrated payment processing through GovPayPlan. Juror management is simplified with online enrollment, reminders, and digital forms. \n\nCustom dashboards and analytics support data-driven decision-making, while AI-powered chatbots deliver 24/7 multilingual assistance for check-ins, scheduling, and frequently asked questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5255df4-81b4-49ad-816f-b6441a6a942e.png","url":"https://www.softwareadvice.co.uk/software/219640/ecourtdate","@type":"ListItem"},{"name":"Enreach Omnichannel","position":20,"description":"Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across various channels such as phone call, web, messages, WhatsApp or Webchat. \n\nCloud Contact Center allows marketing professionals to build, measure, manage and run campaigns using a customized script, settings or contact list. The solution enables automatic distribution of calls based on various criteria such as date, call lists, device, geography, load balancing and agent status. Supervisors can conduct agent's call surveys, record calls, determine the number of calls handled or overflowed and evaluate waiting or abandonment time. The customizable dashboard lets managers schedule reports, control agent’s time and track conversations. It includes an IVR feature, which manages incoming calls and resolves queries through natural speech recognition and word spotting. \n\nCloud Contact Center offers integration with various third-party platforms Zendesk, Kustomer, Zoho CRM, HubSpot, Bitrix 24, Evernote and more. Pricing is available on request and support is extended via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b1bc90f-aac1-4ad8-a5d5-5a0af750ca26.png","url":"https://www.softwareadvice.co.uk/software/258642/cloud-contact-center","@type":"ListItem"},{"name":"VoiceSage","position":21,"description":"VoiceSage is a cloud-based solution that enables businesses in healthcare, utility, financial, retail, and other industries to manage client communication via a unified portal. It includes an interactive voice messaging (IVM) service, which lets organizations engage with clients and route calls to departments or agents. \n\nVoiceSage allows marketing teams to engage with promising prospects by pre-screening outbound calls. Marketers can also send payment alerts, product/service reminders, marketing details and schedule/reschedule appointments via custom text messages. Other features include a drag-and-drop interface, multimedia messages, personalized emails and more","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5c432a4-51e8-4609-828a-91a4aa81e89c.png","url":"https://www.softwareadvice.co.uk/software/308234/voicesage","@type":"ListItem"},{"name":"CallerDesk","position":22,"description":"CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-initiated calls and monitors sales activity. Key features include call routing using configurable directing strategies from and to anywhere, along with agent performance tracking and ROI optimization. \n\nFor marketing and improving user experience, the software collects data on sales conversion statistics, call center service levels, and sales call lead ratings. Additionally, analytics generate insights into retargeting statuses, call-back priorities, and agent performance.\n\nFor service efficiency, CallerDesk provides several call handling features. Toll-free cloud numbers, an app, and platform-based click-to-call solutions are deployable. Virtual numbers can be configured with self-service options to manage callers intelligently. Calls can be routed as required using time-based schedules and agent break data. Customer feedback may also be gathered using automated voice surveys.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ffe1033-ff8d-4825-921b-a2591cc3160b.jpeg","url":"https://www.softwareadvice.co.uk/software/337538/callerdesk","@type":"ListItem"},{"name":"Lightspeed Voice Quantum","position":23,"description":"Lightspeed Voice® is a provider of a cloud-based unified communications telephony platform and suite of business management tools collectively called Quantum.  \nOur platform has been developed internally over the past 10 years and includes a state-of-the-art IP-based telephone system, a lead follow-up and marketing automation platform, and various tools designed to give clients an intimate perspective into their business operations.  The automations built into the system are truly unique and unlike any other product available on the market.  Our platform enables users a simple interface and ease of use, but is backed by carefully crafted technology which is supported on our end-to-end infrastructure.\nOur underlying backend infrastructure is purposefully built to be robust and infinitely scalable; the design is unique and proprietary.  To ensure security, uptime, and reliability, we have rejected the common public cloud platforms on which to deliver our products.  Instead, our infrastructure has been built within our own “cloud” on hardware that we own and control.  We utilize multiple data centers, each connected to the other via private fiber optic network, strategically positioned around the country to maintain close proximity to client premises, thus ensuring lowest possible internet latency and the highest call quality and functional response time.  We have developed a server virtualization method that allows us to operate hundreds of virtual machines on a single host, thus allowing for maximum individual client privacy and security while allowing unprecedented density and growth potential.    \nOther systems that we have developed are related to ensuring maximum reliability over the public internet.  For example, our Health Redirect feature monitors the internet connection at a client site.  If our system detects an interruption of service, e.g. power outage, it will automatically re-route calls to a predefined alternative destination, such as a secondary office location.  Our system will detect when internet service is restored and seamlessly reestablish default call routing – all with no human intervention required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f890bd85-68e0-47d2-8daa-64a2278fd805.jpeg","url":"https://www.softwareadvice.co.uk/software/362013/lightspeed-connect","@type":"ListItem"},{"name":"RapidCast","position":24,"description":"RapidCast is your all-around business communication solution. RapidCast offers mass, targeted and automated text messaging, phone calls and emails to employees and stakeholders - quickly and easily. ChurchCast, CampusCast, MallCast and SchoolCast are other products which are built on top of RapidCast to provide the features you need for church communication, college campuses, shopping centers or school campuses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec6f098e-5052-4cb2-bfad-624ce4c18a0b.png","url":"https://www.softwareadvice.co.uk/software/239390/rapidcast","@type":"ListItem"},{"name":"Retarus","position":25,"description":"Retarus Cloud Fax is a fax server solution designed to help enterprise businesses in the healthcare, insurance, manufacturing, telecommunications, retail and other sectors send and receive faxes. The software enables administrators to automatically route and connect with active carriers or lines to send documents.\n\nIt provides an OCR and barcode recognition feature, allowing managers to automatically sort, save and forward faxes according to the pre-configured rules. Retarus Cloud Fax allows teams to track the status of incoming or outgoing fax communications in a centralized dashboard. Additionally, it helps operators secure data using AES 256-bit, pretty good privacy (PGP), secure sockets layer (SSL) and other encryption protocols.\n\nRetarus Cloud Fax offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including Google Workspace, Microsoft 365 and SAP. Pricing is available on request and support is extended via phone, email and online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b56f54-e3a5-4276-8c89-3059e32d6a60.png","url":"https://www.softwareadvice.co.uk/software/194074/retarus-cloud-fax","@type":"ListItem"}],"numberOfItems":25}
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