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description: Page 5 - Discover the best ITSM Tools for your organisation. Compare top ITSM Tools tools with customer reviews, pricing and free demos.
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title: Page 5 - Best ITSM Tools - 2026 Reviews, Pricing & Demos
---

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# ITSM Tools

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## Products

1. [vScope](https://www.softwareadvice.co.uk/software/210370/vscope) — 4.7/5 (21 reviews) — Designed for medium to large-sized businesses across industries, vScope is a cloud-based inventory management tool fo...
2. [Faddom](https://www.softwareadvice.co.uk/software/261756/vnt) — 4.8/5 (20 reviews) — Faddom is the ideal solution for IT leaders, systems architects, and infrastructure professionals who need accurate, ...
3. [Hipporello Service Desk for Trello](https://www.softwareadvice.co.uk/software/376857/hipporello) — 4.8/5 (20 reviews) — Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emai...
4. [ServoDesk](https://www.softwareadvice.co.uk/software/179890/simplisys-service-desk) — 4.9/5 (18 reviews) — ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for...
5. [24Cevent](https://www.softwareadvice.co.uk/software/384639/24cevent) — 4.7/5 (18 reviews) — 24Cevent is built for the exact moment when things break. Most organizations already have monitoring tools in place. ...
6. [Ivanti Neurons for ITSM](https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm) — 3.9/5 (15 reviews) — Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from r...
7. [Remedyforce](https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce) — 4.3/5 (15 reviews) — Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge manage...
8. [i-Vertix](https://www.softwareadvice.co.uk/software/232705/i-vertix-it-network-monitoring-and-management) — 4.9/5 (15 reviews) — i-Vertix is a cloud-based solution for IT infrastructure management. The software offers tools such as IT network man...
9. [Tiflux](https://www.softwareadvice.co.uk/software/242300/tiflux) — 4.9/5 (15 reviews) — Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket ...
10. [Virima](https://www.softwareadvice.co.uk/software/269087/virima) — 4.6/5 (15 reviews) — Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets ...
11. [EV Service Manager](https://www.softwareadvice.co.uk/software/32456/easy-vista) — 3.4/5 (14 reviews) — EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manuf...
12. [C2](https://www.softwareadvice.co.uk/software/337609/c2-atom) — 4.3/5 (14 reviews) — Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboard...
13. [ProProfs Help Desk](https://www.softwareadvice.co.uk/software/420206/proprofs-help-desk) — 4.9/5 (14 reviews) — ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep ...
14. [everything HelpDesk](https://www.softwareadvice.co.uk/software/1944/grouplink) — 4.3/5 (13 reviews) — everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports....
15. [ConnectWise Cybersecurity Management](https://www.softwareadvice.co.uk/software/185512/connectwise-fortify) — 4.5/5 (13 reviews) — What is ConnectWise Cybersecurity Management? ConnectWise Cybersecurity Management software and support solutions hel...
16. [CA Service Desk Manager](https://www.softwareadvice.co.uk/software/410996/ca-service-desk-manager) — 3.5/5 (13 reviews) — CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change ...
17. [i-doit](https://www.softwareadvice.co.uk/software/339113/i-doit) — 4.7/5 (13 reviews) — i-doit is a web-based open-source solution for IT documentation and Configuration Management Database (CMDB) handling...
18. [OfficeAmp](https://www.softwareadvice.co.uk/software/74730/office-amp) — 4.2/5 (12 reviews) — Anaek OfficeAmp is a simple friendly chat-based HR System creates a collaborative and efficient workplace. OfficeAmp ...
19. [DeskDirector](https://www.softwareadvice.co.uk/software/312263/deskdirector-portal) — 4.5/5 (12 reviews) — DeskDirector Portal is a managed service provider (MSP) software designed to help businesses automate tasks and manag...
20. [iTOP](https://www.softwareadvice.co.uk/software/475478/ITOP) — 4.1/5 (12 reviews) — iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility f...
21. [Efecte IT Service Management](https://www.softwareadvice.co.uk/software/192589/efecte) — 4.6/5 (11 reviews) — Efecte is a cloud-based IT service management (ITSM) software that helps businesses of all sizes maintain and monitor...
22. [Forethought](https://www.softwareadvice.co.uk/software/203473/forethought) — 4.5/5 (11 reviews) — Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trai...
23. [AntMyERP](https://www.softwareadvice.co.uk/software/94781/ant-my-erp) — 5.0/5 (11 reviews) — Ant My ERP is a cloud-based solution that helps businesses across various industry verticals such as IT hardware, ser...
24. [Total Network Inventory](https://www.softwareadvice.co.uk/software/157042/total-network-inventory) — 4.7/5 (11 reviews) — Total Network Inventory is an on-premises software inventory and PC audit management solution designed for businesses...
25. [Network Detective Pro](https://www.softwareadvice.co.uk/software/429119/network-detective-pro) — 4.5/5 (10 reviews) — Network Detective is an IT assessment tool that allows businesses to detect and fix network issues, identify vulnerab...

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## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.co.uk/directory/1888/it-asset-management/software)
- [Network Monitoring Tools](https://www.softwareadvice.co.uk/directory/4307/network-monitoring/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)

## Links

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It empowers users with analysis and compliance tools, a CMDB, and advanced reporting capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f143e306-a5cc-4cd9-84d9-82c473b6d3d1.png","url":"https://www.softwareadvice.co.uk/software/210370/vscope","@type":"ListItem"},{"name":"Faddom","position":2,"description":"Faddom is the ideal solution for IT leaders, systems architects, and infrastructure professionals who need accurate, real-time visibility into their hybrid environments—without complexity, risk, or resource strain. Whether you’re running a financial institution with hundreds of applications or managing cloud migrations for a government agency, Faddom helps you see exactly what’s running where—and how everything connects.\n\nUnlike legacy discovery tools or agent-heavy platforms, Faddom installs in less than 60 minutes and starts producing accurate, live application and infrastructure maps—without needing system credentials, endpoint agents, or access to servers. This makes it the perfect fit for security-sensitive organizations, lean IT teams, and project-based IT initiatives.\n\nFaddom’s unique value lies in its passive approach. It simply listens to traffic and uses advanced analysis to build a continuously updated topology of your environment. That means there’s no performance impact and no operational risk. It works across cloud (AWS, Azure), virtualized infrastructure (VMware), and on-prem systems—making it equally valuable for cloud-first enterprises, hybrid environments, and organizations still undergoing digital transformation.\n\nThe platform supports a wide array of IT use cases, including:\n\nChange Management: Validate impact before executing IT changes and avoid surprises in your production environment.\n\nIT Documentation: Automatically maintain always-current documentation and visual diagrams of your entire stack.\n\nIT Asset Management: Discover, map, and track all assets—even in disconnected or inherited environments.\n\nData Center Modernization: Plan consolidations, migrations, or decommissions with confidence.\n\nCybersecurity: Monitor east-west traffic, detect unauthorized apps, and receive alerts for SSL expiration and known vulnerabilities (CVEs).\n\nCompliance: Export documentation for audits, demonstrate controls, and ensure proper segmentation.\n\nOne of Faddom’s biggest advantages is how easily it integrates into your existing stack. It complements tools like ServiceNow, SolarWinds, and Splunk, and supports exports and integrations via REST API. The insights can be used to enhance CMDB accuracy, fuel observability platforms, or provide visibility to security operations centers.\n\nWhen it comes to deployment, Faddom respects your boundaries. It runs entirely within your infrastructure, does not send data outside your environment, and operates under strict security principles. It supports both online and air-gapped deployments and includes flexible licensing for SMBs through to global enterprises.\n\nFaddom is designed for:\n\nEnterprise IT leaders who want clarity across complex environments.\n\nInfrastructure teams migrating to the cloud or consolidating data centers.\n\nSecurity teams who need visibility without compromising policy.\n\nAuditors and compliance officers who require documentation and system transparency.\n\nIT generalists and sysadmins looking to replace outdated Visio maps or homegrown inventories.\n\nWith world-class customer support, rapid onboarding, and a platform that scales with your environment, Faddom gives IT teams the confidence and clarity to act. Whether you’re preparing for a transformation project or just need visibility into what’s already there, Faddom delivers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04d5a7ce-04e0-4a75-999d-049fe68eb3af.jpeg","url":"https://www.softwareadvice.co.uk/software/261756/vnt","@type":"ListItem"},{"name":"Hipporello Service Desk for Trello","position":3,"description":"Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. \n\nThe service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. \n\nThe tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c1985824-5fce-4c20-ad5f-80eb0db2241b.png","url":"https://www.softwareadvice.co.uk/software/376857/hipporello","@type":"ListItem"},{"name":"ServoDesk","position":4,"description":"ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.softwareadvice.co.uk/software/179890/simplisys-service-desk","@type":"ListItem"},{"name":"24Cevent","position":5,"description":"24Cevent is built for the exact moment when things break.\n\nMost organizations already have monitoring tools in place. They can detect issues in applications, servers, websites, or infrastructure.\nThe real problem starts after the alert is triggered.\n\nWhen a critical incident occurs, teams often struggle with:\n\n• Not knowing who should respond\n• Alerts being sent but never acknowledged\n• Losing time coordinating actions across multiple tools\n• Incidents escalating too late, or not at all\n• Downtime growing while responsibility remains unclear\n\nThis delay between detection and response is where incidents become costly.\n\n● How 24Cevent solves this\n24Cevent focuses exclusively on incident response and on-call coordination.\n\nInstead of assuming alerts are handled, it ensures that:\n\n• Alerts reach a real on-call person\n• Acknowledgment is explicit, not implied\n• Incidents escalate automatically if there is no response\n• Responsibility is clear while the incident is still active\n• Teams can coordinate actions in real time\n\nThe goal is simple:\nmake sure incidents lead to action, not just notifications.\n\n● What 24Cevent is, and what it is not\n\n24Cevent is:\n\n• A platform for real-time incident response\n• Designed for on-call teams under operational pressure\n• Focused on reducing response time and missed alerts\n\n24Cevent is not:\n\n• A monitoring or detection tool\n• A help desk or ticketing system\n• A general team chat or collaboration platform\n• A mass notification system\n\nIt complements monitoring and ITSM tools by covering the gap they leave:\nthe response phase of an active incident.\n\n● 24Cevent is used by IT and Operations teams that:\n\n• Run business-critical systems\n• Operate on-call rotations\n• Have SLAs to meet\n• Cannot afford delayed response during incidents\n\nThese teams already monitor their systems, but need certainty that alerts result in fast, coordinated action—especially during off-hours or high-pressure situations.\n\n● Where it applies?\nIs industry-agnostic, but it is especially valuable wherever technology downtime directly impacts revenue or operations, such as:\n\n• Software and IT services\n• Telecommunications\n• Financial services\n• Logistics and supply chain\n• Manufacturing and operations-heavy environments\n\nThe common factor is not the industry itself, but dependency on technology and urgency of response.\n\n● The impact\n\nBy focusing on response instead of detection, 24Cevent helps organizations:\n\n• Reduce incident response time\n• Avoid missed or ignored alerts\n• Improve accountability during incidents\n• Minimize downtime and operational risk\n• Maintain service continuity when it matters most\n\n▶︎ If incidents are already being detected, make sure they are actually handled. See how 24Cevent improves on-call response when it matters most.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fb855f-9e27-4267-99a7-db7bd34173c1.jpeg","url":"https://www.softwareadvice.co.uk/software/384639/24cevent","@type":"ListItem"},{"name":"Ivanti Neurons for ITSM","position":6,"description":"Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Automated workflows eliminate costly manual processes while making operations more efficient, compliant and secure. Whether you’re looking for an IT helpdesk / support ticket solution or need to perform more advanced service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.\n\nAre you just getting started? Ivanti Neurons for ITSM offers an easy-to-use incident management system for dealing with inbound tickets and requests from any channel making your IT helpdesk more efficient, and its users more productive and happier.\n\nAt an intermediate stage of your service management journey? As your IT needs, mature, you can benefit from additional capabilities that'll help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.\n\nHowever, if you have more complex IT operations then you’ll have more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software and cloud assets.\n\nThe most sophisticated IT operations can benefit from Ivanti Neurons for ITSM, offering advanced maturity solutions that deliver “Shift Left” outcomes, automation and AI that can proactively detect and remediate issues before they become user or organization-impacting events, truly transforming and delivering better employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7354c289-d09d-46ce-b6f6-9a56333d4cdb.png","url":"https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm","@type":"ListItem"},{"name":"Remedyforce","position":7,"description":"Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.\n\n\nRemedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.\n\n\nRemedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e79f467c-92b6-4657-82ff-7da88851661e.jpeg","url":"https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce","@type":"ListItem"},{"name":"i-Vertix","position":8,"description":"i-Vertix is a cloud-based solution for IT infrastructure management.\n\nThe software offers tools such as  IT network management, log & data management and IT asset management. The software helps companies gain a full view of their IT infrastructure which allows them to  identify issues in real-time and solve them more efficiently. \n\nWith the software users can also automatically track, manage, update and inventory all their IT assets. It allows for more effective contract and license management as well as keeping all important information under control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40ba401f-2ab5-46aa-bfbc-41c8f8875ecc.png","url":"https://www.softwareadvice.co.uk/software/232705/i-vertix-it-network-monitoring-and-management","@type":"ListItem"},{"name":"Tiflux","position":9,"description":"Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichannel communications. It lets employees manage tickets, chat via WhatsApp, access conversation history, automate workflows, convert emails into tickets, and create message templates from a unified platform.\n\nWith Tiflux, customer support agents can send automatic replies, transfer chats, access ticket details, schedule appointments, manage expenses, record time spent on tickets, and view customer requests. Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports.\n\nTiflux offers an API, which facilitates integration with several third-party applications, including GitHub, Jira, WhatsApp, Facebook, Asaas, Conta Azul, and Gupshup. Pricing is based on monthly subscriptions, and support is extended via chat, email, phone, documentation, and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7fbba67f-d77e-4b76-a2cc-39dda7936bac.png","url":"https://www.softwareadvice.co.uk/software/242300/tiflux","@type":"ListItem"},{"name":"Virima","position":10,"description":"Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise data centers, cloud providers, corporate campuses and remote workers. Virima software as a service discovers and inventories hardware and software assets, automatically monitors each for configuration changes and leverages machine learning to identify asset relationships and their role in supporting mission-critical business services. These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display (ViVID).\n\nVirima's breadth of easy-to-deploy capabilities and out-of-box integrations automates the building and maintenance of a Configuration Management Database (CMDB), enabling improved service, security, risk, and compliance management. The additional IT Asset Management (ITAM) and IT Service Management (ITSM) capabilities of Virima deliver insight and value to mid-market and enterprise clients, enabling them to address many everyday IT operations and security challenges.\n\nTo learn more, visit https://www.virima.com/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40617d48-f54a-4475-ae67-ef6cef9e6c9a.png","url":"https://www.softwareadvice.co.uk/software/269087/virima","@type":"ListItem"},{"name":"EV Service Manager","position":11,"description":"EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.\n\n\nEasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.\n\n\nWith more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35f1b28f-e68f-4794-baba-19da5f3950d2.png","url":"https://www.softwareadvice.co.uk/software/32456/easy-vista","@type":"ListItem"},{"name":"C2","position":12,"description":"Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets.\n\nC2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system.\n\nWith C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services.\n\nThe platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs.\n\nAutomation plays an important role within C2. Using a visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures.\n\nC2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management.\n\nBecause the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system.\n\nDashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement.\n\nBy combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.softwareadvice.co.uk/software/337609/c2-atom","@type":"ListItem"},{"name":"ProProfs Help Desk","position":13,"description":"ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams.\n\n\nKey features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration.\n\n\nProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/582a0861-8c29-49a3-b126-af179facd981.png","url":"https://www.softwareadvice.co.uk/software/420206/proprofs-help-desk","@type":"ListItem"},{"name":"everything HelpDesk","position":14,"description":"everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration.\n\n\neverything HelpDesk’s email and calendar integration feature allows users to schedule appointments, tasks and events on platforms like Microsoft Outlook, GroupWise and SMTP.\n\n\nThe dashboard feature helps users view analyze employee performance against key performance indicators. The help desk ticketing system is functional across various departments including IT, human resources, maintenance and more.\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1544c2e2-9c50-468c-99d8-f7df36f0b053.jpeg","url":"https://www.softwareadvice.co.uk/software/1944/grouplink","@type":"ListItem"},{"name":"ConnectWise Cybersecurity Management","position":15,"description":"What is ConnectWise Cybersecurity Management?\n\nConnectWise Cybersecurity Management software and support solutions help MSPs protect their clients’ critical business assets. From 24/7 threat detection monitoring, incident response, and security risk assessment tools, ConnectWise Cybersecurity Management solutions remove the complexity associated with building an MSP-powered cybersecurity stack and lower the costs of 24/7 monitoring support staff.\n\nBest For:\nWhether starting from scratch or expanding services to an existing cybersecurity practice, ConnectWise solutions are purpose-built for MSPs/TSPs seeking to launch quickly and deliver outstanding client security outcomes and value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/190d44dd-b0a6-4c52-b63a-b23654531dc6.png","url":"https://www.softwareadvice.co.uk/software/185512/connectwise-fortify","@type":"ListItem"},{"name":"CA Service Desk Manager","position":16,"description":"CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and reporting.\n\n\nThe xFlow user experience module provides collaborative features to the supporting analysts. Analysts can work together and resolve issues using their individual and combined strengths. This module understands team workload and provides data-driven intelligence to prioritize tickets. The reports and business metrics can be accessed via the Ad-hoc dashboard.\n\n\nThe self-service module allows users to access knowledge base, collaborate with other users and help teams, request services and view assets. The change management module analysis the root cause of the issues verifies changes and manages unauthorized change handling. The support automation feature provides remote access, troubleshooting, repair and chat help. It is compatible with Windows, Mac and Linux operating systems. iOs and Android mobile applications are also offered.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01a85a9f-df24-4739-a7ca-046a726114bb.jpeg","url":"https://www.softwareadvice.co.uk/software/410996/ca-service-desk-manager","@type":"ListItem"},{"name":"i-doit","position":17,"description":"i-doit is a web-based open-source solution for IT documentation and Configuration Management Database (CMDB) handling. The platform allows organizations to document and manage their IT systems through a unified portal.\n\ni-doit follows ITIL best practices, enabling users to document and track their software and hardware assets. Administrators can gain insights into the performance of assets, visualize connections between components, and effectively configure your IT environment. Features include customizable reports, graphical displays like IP address lists and rack views, and user rights management.\n\ni-doit enables users to create custom CMDB data models and import data from various external sources. With its auto-discovery capabilities, teams can map networks and ensure accurate documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c7e0af5-5afb-49a1-96db-c65e50ff7d9a.png","url":"https://www.softwareadvice.co.uk/software/339113/i-doit","@type":"ListItem"},{"name":"OfficeAmp","position":18,"description":"Anaek OfficeAmp is a simple friendly chat-based HR System creates a collaborative and efficient workplace. OfficeAmp helps office managers and admins manager and run an efficient workplace. OfficeAmp enables employees to use one location for all their questions and requests. Requests tracking includes requests like restocking the pantry, scheduling flights and ordering lunch. OfficeAmp eliminates the need for emails, texts or calls for many types of requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6459f295-4371-4924-87b2-f2b9ee9e3dba.png","url":"https://www.softwareadvice.co.uk/software/74730/office-amp","@type":"ListItem"},{"name":"DeskDirector","position":19,"description":"DeskDirector Portal is a managed service provider (MSP) software designed to help businesses automate tasks and manage service level agreements (SLAs). The white-labeled platform enables managers to create personalized dynamic forms and manage approval workflows on a unified interface.\n\nAdministrators can create custom rules and trigger actions to automatically route tickets across IT technicians. DeskDirector Portal offers a built-in resource library, which allows teams to publish newsletters and learning content to educate clients. Additionally, supervisors can embed standard operating procedures (SPOs) into support tickets and connect with customers via live chat.\n\nDeskDirector Portal lets stakeholders integrate the system with several third-party applications including ConnectBooster, ConnectWise Sell and QuoteWerks. Pricing is available on monthly subscriptions and support is extended via FAQs, knowledge base, email, chat and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/beab6345-4746-43b4-a424-1e0b730a1c62.png","url":"https://www.softwareadvice.co.uk/software/312263/deskdirector-portal","@type":"ListItem"},{"name":"iTOP","position":20,"description":"iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. The solution addresses the challenges of modern IT management.\n\nIt serves a wide range of industries and organizations that require helpdesk and service desk functions. The solution allows for gradual ITIL implementation, enabling users to deploy new modules as their needs evolve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc641a87-4ef3-472e-ae1e-07e177d09401.png","url":"https://www.softwareadvice.co.uk/software/475478/ITOP","@type":"ListItem"},{"name":"Efecte IT Service Management","position":21,"description":"Efecte is a cloud-based IT service management (ITSM) software that helps businesses of all sizes maintain and monitor the utilization of information technology (IT) related services across the organization. The platform assists enterprises with consolidating and managing people, services, IT practices, digital assets and more via a centralized dashboard. \n\nService desk teams can quickly review interactions, information, and interconnections using the CMDB dashboard, which allows any information to be linked. Employees can explore this data using dashboards, Kanban boards, and other graphic views. It comes with standard workflow automation for most ITIL4 practices, including incidents, service requests, changes, and more. Users can also modify existing workflows or build their own using the drag-and-drop workflow engine.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04925334-bb6c-43e1-907b-373571d878de.png","url":"https://www.softwareadvice.co.uk/software/192589/efecte","@type":"ListItem"},{"name":"Forethought","position":22,"description":"Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trained on your specific data sets and meets stringent security standards, ensuring natural AI interactions that eliminate inefficiencies and enhance response times, resolution rates, and customer satisfaction in every interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39893795-2d65-43a7-a5a7-ef3bccce785f.png","url":"https://www.softwareadvice.co.uk/software/203473/forethought","@type":"ListItem"},{"name":"AntMyERP","position":23,"description":"Ant My ERP is a cloud-based solution that helps businesses across various industry verticals such as IT hardware, services and peripherals, managed print services, security systems like CCTV, medical equipment, fitness equipment, HVAC, fire fighting systems, POS, AV industries, telephone systems and more. It also assists sales, service, rental, repair and AMC businesses.\n\n\nFeatures of Ant My ERP include asset management, reporting, task administration, invoicing, follow-up scheduling, data export, alerts/notifications, barcode scanning, timesheets, payroll processing, regulatory compliance and more. \n\n\nPricing is available on monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/55d1890f-ec9d-4399-ade3-1894f9c7b183.png","url":"https://www.softwareadvice.co.uk/software/94781/ant-my-erp","@type":"ListItem"},{"name":"Total Network Inventory","position":24,"description":"Total Network Inventory is an on-premises software inventory and PC audit management solution designed for businesses of all sizes. It allows users to scan devices present on a network and provides a report detailing active operating systems, running processes, hardware, software and hotfixes.\n\nTotal Network Inventory helps users manage inventory, software assets, and logs. The solution groups network assets and allows users to attach comments or other information to them. The reports generated by the system can be copied, printed or exported for further use. It also offers search functionality that displays results in real time as the user types.\n\nUsers can manage and view the inventory log to see information about application installation, hardware connection and disk space usage. It allows users to select the exact time and date for the scheduled scans of different asset types. Users can specify different credentials for different asset types in order to increase security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/035f4ba8-64e5-4c65-a469-88e49baab5de.png","url":"https://www.softwareadvice.co.uk/software/157042/total-network-inventory","@type":"ListItem"},{"name":"Network Detective Pro","position":25,"description":"Network Detective is an IT assessment tool that allows businesses to detect and fix network issues, identify vulnerabilities and highlight areas for improvement. The plug-in is available in three plans, each providing different capabilities and integrations.\n\nThe solution can be used anywhere without leaving a footprint. MSPs can use the application to onboard new clients and improve service delivery operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f08c6ed1-c52e-4650-8ab7-afb32724539c.png","url":"https://www.softwareadvice.co.uk/software/429119/network-detective-pro","@type":"ListItem"}],"numberOfItems":25}
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