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description: Page 4 - Discover the best ITSM Tools for your organisation. Compare top ITSM Tools tools with customer reviews, pricing and free demos.
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title: Page 4 - Best ITSM Tools - 2026 Reviews, Pricing & Demos
---

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# ITSM Tools

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## Products

1. [Wavity Help & Service Desk](https://www.softwareadvice.co.uk/software/351259/wavity-help-and-service-desk) — 4.8/5 (39 reviews) — Wavity’s Help and Service Desk Application can be used for internal as well as external users. Wavity has led the pro...
2. [Deskpro](https://www.softwareadvice.co.uk/software/130528/deskpro) — 4.6/5 (38 reviews) — Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as infor...
3. [Agiloft](https://www.softwareadvice.co.uk/software/10266/agiloftcm) — 4.8/5 (38 reviews) — Agiloft is a cloud-based contract management software that helps businesses streamline the entire contract lifecycle ...
4. [AssetSonar](https://www.softwareadvice.co.uk/software/361034/assetsonar) — 4.6/5 (38 reviews) — EZO AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire di...
5. [HaloPSA](https://www.softwareadvice.co.uk/software/142627/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed ...
6. [EcholoN](https://www.softwareadvice.co.uk/software/108411/echolon) — 4.7/5 (35 reviews) — EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, as...
7. [FootPrints](https://www.softwareadvice.co.uk/software/37363/footprints) — 3.5/5 (34 reviews) — FootPrints is on-premise information technology service management solution, which helps businesses manage assets and...
8. [iSupport](https://www.softwareadvice.co.uk/software/139696/isupport) — 4.3/5 (34 reviews) — iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem m...
9. [SMART Service Desk](https://www.softwareadvice.co.uk/software/31189/smart-service-desk) — 4.7/5 (31 reviews) — SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry...
10. [Milldesk](https://www.softwareadvice.co.uk/software/266381/milldesk) — 5.0/5 (31 reviews) — Milldesk is an IT help desk and service management platform designed for managing all aspects of your IT department. ...
11. [ONEiO](https://www.softwareadvice.co.uk/software/387653/oneio) — 4.5/5 (31 reviews) — ONEiO is a cloud-based provider that specializes in integrating IT service management tools and processes to streamli...
12. [Cayzu](https://www.softwareadvice.co.uk/software/25119/cayzu) — 5.0/5 (30 reviews) — Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket mana...
13. [Tempo Capacity Planner](https://www.softwareadvice.co.uk/software/411503/tempo-planner) — 4.1/5 (29 reviews) — Tempo Planner is a business planning tool that allows users to create plans and schedules. It also monitors their pro...
14. [ALVAO Service Desk](https://www.softwareadvice.co.uk/software/328211/alvao-service-desk) — 4.6/5 (29 reviews) — ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integ...
15. [ALVAO Asset Management](https://www.softwareadvice.co.uk/software/419310/alvao-asset-management) — 4.7/5 (29 reviews) — ALVAO IT Asset Management (ITAM) seamlessly integrates with vendor portals and provides complete lifecycle control of...
16. [Inserve](https://www.softwareadvice.co.uk/software/439500/inserve) — 4.7/5 (27 reviews) — Inserve is online service software specifically made for Dutch Managed Service Providers and other service businesses...
17. [Summit](https://www.softwareadvice.co.uk/software/347167/summitai) — 4.4/5 (27 reviews) — SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management a...
18. [Infraon IMS](https://www.softwareadvice.co.uk/software/355048/infaron-ims) — 4.2/5 (25 reviews) — Infraon IMS is a Unified IT Infrastructure Monitoring and Management Solution that helps simplify network and systems...
19. [Intelligent Service Management](https://www.softwareadvice.co.uk/software/164920/cloud-service-management) — 4.4/5 (24 reviews) — Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL proces...
20. [ITarian](https://www.softwareadvice.co.uk/software/149941/itarian) — 3.8/5 (23 reviews) — ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients...
21. [Electric AI](https://www.softwareadvice.co.uk/software/380630/electric-ai) — 3.7/5 (23 reviews) — Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform ...
22. [Mint Service Desk](https://www.softwareadvice.co.uk/software/162247/mint-service-desk) — 4.8/5 (22 reviews) — Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information ...
23. [Canfigure](https://www.softwareadvice.co.uk/software/264673/canfigure) — 4.7/5 (22 reviews) — Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choos...
24. [AlertOps](https://www.softwareadvice.co.uk/software/164686/alertops) — 4.7/5 (21 reviews) — AlertOps is a web-based incident and response management platform that enables real-time collaboration between NOC, I...
25. [ky2help](https://www.softwareadvice.co.uk/software/372047/ky2help) — 4.3/5 (21 reviews) — An easy-to-use all-in-one programme for IT \& enterprise service management is ky2help. The default software is ce...

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## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.co.uk/directory/1888/it-asset-management/software)
- [Network Monitoring Tools](https://www.softwareadvice.co.uk/directory/4307/network-monitoring/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)

## Links

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Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.\n\n\nAdditionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.\n\n\nSupport is available via email, product guides and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40fb1d36-18e6-4c51-8213-9bb9c73e9db5.png","url":"https://www.softwareadvice.co.uk/software/130528/deskpro","@type":"ListItem"},{"name":"Agiloft","position":3,"description":"Agiloft is a cloud-based contract management software that helps businesses streamline the entire contract lifecycle with customizable workflows. The platform is designed for various sectors such as healthcare, legal and procurement. Its comprehensive Data-first Agreement Platform enables complete contract lifecycle management. Additionally, the platform is equipped with Convo AI, an AI-driven natural language search tool, which assists users in swiftly locating contract information without burdening legal staff with excessive requests. The solution provides various features including automated contract onboarding, third-party contract review and AI-based contract editing. Users have the ability to construct custom AI models using their own contract data easily, without needing to write code or deal with complex calculations","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027242d2-0397-45d5-8706-9f7f63d8d0c7.jpeg","url":"https://www.softwareadvice.co.uk/software/10266/agiloftcm","@type":"ListItem"},{"name":"AssetSonar","position":4,"description":"EZO AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. \n\nWith powerful features like software discovery, license tracking, and software normalization, EZO AssetSonar helps businesses overcome challenges such as SaaS sprawl, shadow IT, and redundant software licenses. Seamlessly integrating with leading ITSM tools like Jamf, Zendesk, Intune, and SCCM, EZO AssetSonar simplifies workflows and ensures continuous monitoring of your technology ecosystem. \nAutomating manual tasks and consolidating data from diverse sources enables IT teams to focus on strategic initiatives while maintaining control and compliance. Optimize your IT asset lifecycle, boost efficiency, and make smarter purchasing decisions with EZO AssetSonar’s powerful IT asset management capabilities.\n\nIT personnel can track software licenses, warranties, and upgrades so their systems are always compliant and updated at all times. EZO AssetSonar’s inventory management enables organizations to keep track of vendors, purchase orders, and procurement costs. Additionally, companies can also run scan-based audits to verify the sanity of their data.\n\nWith the availability calendar, users check item availability and reserve assets for conflict-free bookings every day. The solution also integrates with hardware scanners, Single-Sign-On Systems (SSO), and popular apps such as Zendesk to allow users to get the most out of their software.\n\nEZO AssetSonar is priced on a monthly/yearly subscription basis and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aad4db06-137a-4780-9ed1-5e3822f3738a.png","url":"https://www.softwareadvice.co.uk/software/361034/assetsonar","@type":"ListItem"},{"name":"HaloPSA","position":5,"description":"HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalog management.\n\n\nFrom one centralized system, HaloPSA allows MSPs to manage the entire lifecycle of items, assets, and contracts from in-network or out-of-network using remote access and access management. With asset management, users are able to track all configuration items and visualize dependencies, while making sure that incidents are all logged and identified before any major systematic failing occurs. HaloPSA is also able to manage inventory levels and track documents and dates for traceability and complete accountability with inventory and contract management. HaloPSA comes with auto-discovery functionality to help automate the identification and collection process for asset and items. \n\n\nMSPs are able to extend the usage of HaloPSA with third-party integrations for Xero, Sage, SolarWinds, Slack, and many more. Pricing is charged on per user, per month and is billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e35c2221-8ee3-4e08-bbff-03e196fa99e7.webp","url":"https://www.softwareadvice.co.uk/software/142627/halopsa","@type":"ListItem"},{"name":"EcholoN","position":6,"description":"EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance, capacity, change, incident, human resource, contract, knowledge, security and service level management on a centralized platform. Administrators can configure access permissions for specific employees and gain insights into trends, key performance indicators (KPI), customer service transactions and other metrics.\n\n\nKey features of EcholoN include activity dashboard, compliance management, time tracking, resource planning and real-time communication. Managers can assess potential risks, collect feedback from employees, suppliers or customers and track inventory across service vehicles. Additionally, professionals can utilize templates to create business documents and export reports in multiple file formats.\n\n\nEcholoN facilitates integration with various third-party systems such as Nagios, Zappix, Microsoft Outlook, SAP, Infor, Navision and more. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.softwareadvice.co.uk/software/108411/echolon","@type":"ListItem"},{"name":"FootPrints","position":7,"description":"FootPrints is on-premise information technology service management solution, which helps businesses manage assets and service delivery across all IT operations. Designed for small and midsize businesses, it provides a platform to improve work efficiencies, maintain compliance, optimize costs and prevent vulnerabilities and risks.\n\n\nFootPrints’s key features include incident and problem management, change management, a service catalog, asset tracking, self-service and release and deployment administration. Further, it provides reporting dashboards, which allow users to create personalized experiences to increase productivity among employees. Additionally, configurable capabilities of software help automate IT service delivery and improve employee satisfaction.\n\n\nFootPrints allows integrations with BMC Client Manager, Active Directory, SQL Databases and more. Support is extended via phone, documentation and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efc03b17-5052-43c7-b9a3-61c2ce4ce956.png","url":"https://www.softwareadvice.co.uk/software/37363/footprints","@type":"ListItem"},{"name":"iSupport","position":8,"description":"iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.\n\n\niSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.\n\n\niSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.\n\n\niSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe6f014b-5cbb-4dc4-8ca8-bf513a19f25f.png","url":"https://www.softwareadvice.co.uk/software/139696/isupport","@type":"ListItem"},{"name":"SMART Service Desk","position":9,"description":"SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals and education. Primary features include incident management, case management, change management, contract management and real-time reporting.\n\n\nSMART Service Desk offers IT service management, governance and risk compliance (GRC), customer relationship management and enterprise asset management capabilities within a suite. Other features include field service management, HR case management, knowledge management and service transition management.\n\n\nUsers can automate their human resources and administrative processes. SMART Service Desk offers integration with event and system monitoring tools, Microsoft Active Directory and social media applications.\n\n\nSMART Service Desk is available globally and supports multiple languages. The software offers an Android and iOS mobile application. It provides support via a self-service portal, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5cd874bf-0c6f-46d9-b1db-ac47e3b375dd.png","url":"https://www.softwareadvice.co.uk/software/31189/smart-service-desk","@type":"ListItem"},{"name":"Milldesk","position":10,"description":"Milldesk is an IT help desk and service management platform designed for managing all aspects of your IT department. With its intelligent workflows, users can create tickets and assign them to appropriate personnel as well as view, prioritize and resolve issues in just a few clicks. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f41cf522-461f-4cfe-b122-e4ec298f8ac2.jpeg","url":"https://www.softwareadvice.co.uk/software/266381/milldesk","@type":"ListItem"},{"name":"ONEiO","position":11,"description":"ONEiO is a cloud-based provider that specializes in integrating IT service management tools and processes to streamline incident management, problem management, change management, and other ITSM functions, making it easier for organizations to manage their internal and outsourced IT operations. \n\nWith ONEiO, organizations can improve efficiency, and collaboration, reduce downtime and enhance the overall quality of IT services. The solution works seamlessly with a wide range of ITSM tools, including ServiceNow, Jira, and Remedy, connecting their own ecosystem of tools and services to those of their customers, service providers, vendors, and other external organizations. \n\nTheir customers include large enterprises such as Bayer, Volkswagen, and OP Financial Group, as well as Service Providers like CGI, CDW, and Cognizant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c079fc7-cc4c-4c56-889d-f4b0b7fb76be.png","url":"https://www.softwareadvice.co.uk/software/387653/oneio","@type":"ListItem"},{"name":"Cayzu","position":12,"description":"Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.\n\n\nThe software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.\n\n\nCayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.\n\n\nWith the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.softwareadvice.co.uk/software/25119/cayzu","@type":"ListItem"},{"name":"Tempo Capacity Planner","position":13,"description":"Tempo Planner is a business planning tool that allows users to create plans and schedules. It also monitors their progress and identifies potential problems without relying on calendars and spreadsheets. Users can create repeating or split plans and display them on Google Events or Office 365. \n\nMultiple vacations and workload schemes may be added or absorbed into the plan. It is hosted on a centralized platform to ensure overlapping cannot occur. Users may save or filter resource planning views and set up permissions so that administrators approve plans before actioning them. Timesheets may be auto-generated from the plans entered into the system. \n\nTempo Planner also has visual tools to help users balance workloads, ensuring certain teams are not overburdened while others are underutilized. Team members can add information, add plans and make requests. Employees can use a ticket or a priority system to dictate when the administrator should address concerns or requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08118533-a391-4845-8a7a-230f8fd32c01.png","url":"https://www.softwareadvice.co.uk/software/411503/tempo-planner","@type":"ListItem"},{"name":"ALVAO Service Desk","position":14,"description":"ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e2f0196-d886-4218-8800-994a16014e70.png","url":"https://www.softwareadvice.co.uk/software/328211/alvao-service-desk","@type":"ListItem"},{"name":"ALVAO Asset Management","position":15,"description":"ALVAO IT Asset Management (ITAM) seamlessly integrates with vendor portals and provides complete lifecycle control of hardware and software, from acquisition to disposal, with a single source of truth. Its intuitive tree-structured interface and CMDB visualize ownership and dependencies, enabling IT teams to resolve incidents faster and plan changes with confidence. Automated discovery via Agent, SNMP, Intune, and SCCM ensures real-time accuracy, while mobile scanning and electronic handover workflows simplify audits and eliminate gaps. \n\nBeyond operational efficiency, ALVAO ITAM helps organizations strengthen governance and compliance. With built-in Software Asset Management, it optimizes licenses, controls Microsoft 365 usage, and reduces compliance risks. Certified to ISO 27001 and SOC 2, the platform also supports adherence to Cyber Essentials, NIS2, and DORA, ensuring asset management processes align with today’s regulatory demands. Combined with live dashboards and Power BI reporting, ALVAO ITAM reduces costs, improves visibility, and enables IT to act as a trusted partner to the business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1e4af8e-6c16-4f67-8bd6-4426bc6301df.png","url":"https://www.softwareadvice.co.uk/software/419310/alvao-asset-management","@type":"ListItem"},{"name":"Inserve","position":16,"description":"Inserve is online service software specifically made for Dutch Managed Service Providers and other service businesses that want to run a smooth business.\n\nWith tracking of time and materials, contract management and automatic invoicing the complete workflow of the service desk can be automated.\n\nIntegrations with Dutch invoicing and bookkeeping software make sure you don't have to enter data twice, and prevent errors by doing so.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/782ff13b-250b-428f-bdd0-8164b003b6bb.png","url":"https://www.softwareadvice.co.uk/software/439500/inserve","@type":"ListItem"},{"name":"Summit","position":17,"description":"SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SymphonyAI Summit is deployable both in public cloud and on-premise, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability. \n\nLeveraging both AI and ML, SymphonyAI Summit can help IT help desks resolve issues faster, manage the end-to-end asset lifecycle, and identify and isolate potential IT issues. Key features of the SymphonyAI Summit Service Management suite include incident and service request management, IT asset discovery, server/application/network monitoring, call management, knowledge management, investigation and remediation management, endpoint configuration, audit reporting, and more. \n\nWith SymphonyAI Summit, service providers can offer enterprise employees the ease of talking to a digital agent for resolutions to their technology issues. CINDE (Conversational Interface and Decisioning Engine) uses sophisticated natural language processing technologies to understand the intent of an incident, service request, or a query and respond with personalized messages. Intelligently resolving incoming issues automatically, CINDE eliminates downtime and frees up technology teams to focus on high impact projects. And, when human intervention is inevitable, CINDE will transfer to a live agent to ensure your enterprise moves beyond just providing good service to providing exceptional service, quickly, easily, and in a more personal, collaborative way.","url":"https://www.softwareadvice.co.uk/software/347167/summitai","@type":"ListItem"},{"name":"Infraon IMS","position":18,"description":"Infraon IMS is a Unified IT Infrastructure Monitoring and Management Solution that helps simplify network and systems management by monitoring, managing and optimizing system performance and availability across heterogeneous IT environments. It is enterprise-proven and ensures smooth running of data centers both on-premise as well as on the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/936248bc-7082-4366-a081-76b0672a56d7.png","url":"https://www.softwareadvice.co.uk/software/355048/infaron-ims","@type":"ListItem"},{"name":"Intelligent Service Management","position":19,"description":"Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers.  ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.\n\nISM is used in a variety of industries.  It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0aa3668e-8e77-44c6-b827-038a91c7b96b.png","url":"https://www.softwareadvice.co.uk/software/164920/cloud-service-management","@type":"ListItem"},{"name":"ITarian","position":20,"description":"ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients/employees to monitor devices, troubleshoot issues and handle operations. The patch management functionality lets administrators remotely scan operating systems and install updates.\n\n\nITarian offers remote monitoring and management functionality, which assists professionals with keeping a track of device status, performance and active resources using built-in wizards and a centralized dashboard. Features include remote file access, audit logs, white-label capabilities, file transfer, role-based access and multiple user groups. Additionally, users can handle remote devices, mange processes and browse folders or files across connected devices.\n\n\nTicket management module in ITarian assists managers with designing custom workflows to streamline various operations such as responding to customer queries, assigning tickets to agents and escalating issues. It is available as a free version and annual subscriptions. Support is provided via phone, email, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8d859b2-c7bc-4d24-b459-ed6d4b0ffd91.png","url":"https://www.softwareadvice.co.uk/software/149941/itarian","@type":"ListItem"},{"name":"Electric AI","position":21,"description":"Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform security across devices, apps, and networks, whether you're on-site or remote. Electric provides real-time IT help to 50,000 users and centralized IT administration to over 900 customers.\n\nReduce the amount of time spent on onboarding chores from 8 to 7 minutes and help new team members succeed right away. Manage the functionality of your systems, networks, and software from a single spot. Electric can provide you with proactive ideas, so you won't have to go through it alone.\n\nGive your team access to the approximately 200 IT specialists who make up Electric's elite IT squadron. Less than 10 minutes passed before the first response. Time to start a massive project? Whether you're contemplating an office transfer or working on ISO certification, Electric is on it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7ff74a2-312b-4322-b158-613c24e7deb1.png","url":"https://www.softwareadvice.co.uk/software/380630/electric-ai","@type":"ListItem"},{"name":"Mint Service Desk","position":22,"description":"Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation.\n\n\nMint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline.\n\n\nMint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e229d3f-f8ea-4e59-9045-fbd31c38c580.png","url":"https://www.softwareadvice.co.uk/software/162247/mint-service-desk","@type":"ListItem"},{"name":"Canfigure","position":23,"description":"Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business.\n\nCanfigure comes with all the tools necessary to customize the database and UI with minimal need for vendor involvement.\n\nCanfigure can either be deployed on your network or we can manage it for you in our Amazon cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d96eb4-6fb7-4c7f-a1a4-4ab4730202c1.png","url":"https://www.softwareadvice.co.uk/software/264673/canfigure","@type":"ListItem"},{"name":"AlertOps","position":24,"description":"AlertOps is a web-based incident and response management platform that enables real-time collaboration between NOC, ITOps, & DevOps teams. The AlertOps platform gives teams the ability to manage incidents, prioritize workflows, and collaborate across their entire organization. With AlertOps users can create custom workflows for sending alerts to stakeholders, track open issues in real-time, manage your team's on-call schedule, share knowledge across teams and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45eea768-c926-4ebd-beea-287d659c78d3.png","url":"https://www.softwareadvice.co.uk/software/164686/alertops","@type":"ListItem"},{"name":"ky2help","position":25,"description":"An easy-to-use all-in-one programme for IT & enterprise service management is ky2help. The default software is certified by Serview and comes with ITIL processes pre-installed. Moreover, ky2help has the simplicity and adaptability required to quickly distribute processes to all business units. Ky2help is incredibly simple to implement into your system environment and is arbitrarily saleable. You gain from quick implementation and little maintenance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b3a562d-33fe-4b0a-84c5-41f0a6386cd3.png","url":"https://www.softwareadvice.co.uk/software/372047/ky2help","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4296/itsm/software?page=4#itemlist","numberOfItems":25}
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