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description: Page 3 - Discover the best ITSM Tools for your organisation. Compare top ITSM Tools tools with customer reviews, pricing and free demos.
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title: Page 3 - Best ITSM Tools - 2026 Reviews, Pricing & Demos
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# ITSM Tools

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## Products

1. [Web Help Desk](https://www.softwareadvice.co.uk/software/394299/web-help-desk) — 4.1/5 (123 reviews) — SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for ser...
2. [BMC Helix ITSM](https://www.softwareadvice.co.uk/software/184531/bmc-helix-itsm) — 4.1/5 (115 reviews) — BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change ma...
3. [TOPdesk](https://www.softwareadvice.co.uk/software/64429/topdesk) — 4.4/5 (110 reviews) — Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service ...
4. [monday service](https://www.softwareadvice.co.uk/software/522125/monday-service) — 4.6/5 (108 reviews) — monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an org...
5. [Desk Manager](https://www.softwareadvice.co.uk/software/310334/desk-manager) — 4.8/5 (106 reviews) — Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets...
6. [Onspring](https://www.softwareadvice.co.uk/software/165475/onspring) — 4.8/5 (105 reviews) — Onspring is a cloud-based governance, risk and compliance (GRC) platform that helps streamline business processes and...
7. [Naverisk](https://www.softwareadvice.co.uk/software/187804/naverisk) — 4.8/5 (97 reviews) — Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed ...
8. [OTRS](https://www.softwareadvice.co.uk/software/75465/otrs) — 4.4/5 (96 reviews) — OTRS help desk is a service management solution that connects teams and businesses with customers through structured ...
9. [HappyFox Help Desk](https://www.softwareadvice.co.uk/software/26972/happyfox) — 4.6/5 (92 reviews) — HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions t...
10. [BlueFolder](https://www.softwareadvice.co.uk/software/78948/bluefolder-field-service-management) — 4.7/5 (92 reviews) — BlueFolder's field service management is a web and mobile-based solution that helps optimize equipment uptime, stream...
11. [ManageEngine ADManager Plus](https://www.softwareadvice.co.uk/software/361323/manageengine-admanager-plus) — 4.5/5 (83 reviews) — ManageEngine ADManager Plus is an identity governance and administration solution that helps admins handle AD managem...
12. [IBM Maximo Application Suite](https://www.softwareadvice.co.uk/software/390271/ibm-maximo-application-suite) — 4.2/5 (83 reviews) — IBM Maximo Application Suite is an integrated asset lifecycle management solution used to remotely maintain, monitor ...
13. [Track-It\!](https://www.softwareadvice.co.uk/software/27016/track-it) — 4.0/5 (77 reviews) — Track-It\! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge ...
14. [osTicket](https://www.softwareadvice.co.uk/software/27500/osticket) — 4.3/5 (75 reviews) — osTicket is an open-source help desk management solution that offers ticket management and IT asset management within...
15. [Lansweeper](https://www.softwareadvice.co.uk/software/26375/lansweeper) — 4.5/5 (73 reviews) — Lansweeper helps organizations see, understand, and make confident decisions about their entire technology estate acr...
16. [SapphireIMS](https://www.softwareadvice.co.uk/software/153028/sapphireims) — 4.4/5 (65 reviews) — SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across v...
17. [Alloy Navigator](https://www.softwareadvice.co.uk/software/57082/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage thei...
18. [Panopta](https://www.softwareadvice.co.uk/software/321963/panopta) — 4.5/5 (60 reviews) — Panopta is an infrastructure monitoring solution that helps businesses track server, application and network performa...
19. [Device42](https://www.softwareadvice.co.uk/software/232828/device42) — 4.8/5 (59 reviews) — Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and netw...
20. [Deepser](https://www.softwareadvice.co.uk/software/426975/deepser) — 4.6/5 (56 reviews) — Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support r...
21. [ChangeGear](https://www.softwareadvice.co.uk/software/128878/changegear) — 4.0/5 (51 reviews) — ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise w...
22. [Motadata ServiceOps](https://www.softwareadvice.co.uk/software/356294/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processe...
23. [HaloITSM](https://www.softwareadvice.co.uk/software/343984/haloitsm) — 4.7/5 (43 reviews) — HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizat...
24. [GLPI](https://www.softwareadvice.co.uk/software/419465/glpi) — 4.5/5 (41 reviews) — GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, pro...
25. [OnPage Incident Management System](https://www.softwareadvice.co.uk/software/312072/onpage-incident-management-system) — 4.6/5 (40 reviews) — OnPage Incident Management System is an incident management and emergency notification management solution that helps...

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## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.co.uk/directory/1888/it-asset-management/software)
- [Network Monitoring Tools](https://www.softwareadvice.co.uk/directory/4307/network-monitoring/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)

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Users can also leverage a built-in knowledge base for creating FAQs and KB articles to assist help desk teams and promote end-user self-service.\n\n\nWeb Help Desk is able to associate unlimited incident tickets with problem tickets for quick reference. Users can track ticket status, technician performance and customer support needs to help ensure that SLAs are met with built-in reports, dashboards and alerting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.softwareadvice.co.uk/software/394299/web-help-desk","@type":"ListItem"},{"name":"BMC Helix ITSM","position":2,"description":"BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment.\n\n\nThe solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.\n\n\nBMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.\n\n\nBMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39e2200a-1ca2-4c19-9926-d4ff5cb4f45f.png","url":"https://www.softwareadvice.co.uk/software/184531/bmc-helix-itsm","@type":"ListItem"},{"name":"TOPdesk","position":3,"description":"Making service happen with TOPdesk\nTOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  \nTOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. \n\nTaming service desk chaos\nAs a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardise processes like ticket management, asset management, change workflows, and knowledge management. \nWith TOPdesk's features, your IT service desk staff can: \n- Keep track of assets within your organisation\n- Prioritise incoming tickets, and assign tasks automatically based on operator capacity \n- Increase transparency around ticket status\n- Stay on top of your team's workload with customisable reports and dashboards\n- Capture and share critical knowledge within the service desk and with end users\nWhat's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. \n\nBreaking silos and improving collaboration\nWith less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   \n\nWhat will TOPdesk help you achieve? \nImproving your service delivery step by step, your service desk will:\n-\tStop firefighting and regain control of your ever-increasing workload.\n-\tImprove communication and transparency with end users. \n-\tBe noticed and appreciated for your on-time, consistently great services. \n-\tContinue to meet expectations, find time for valuable service improvements, and help shape an organisation where all employees can thrive.   \n\nWhat makes TOPdesk's implementation and product support unique?\nTOPdesk's platform is a standard solution, but flexible enough to personalise. Our in-house experts use best practices to set up the platform and optimise it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organisation.\nWith plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. \nOnce set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  \nWith 25+ years' experience helping organisations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers, here to share tips and tricks for service improvements, so you can continue to learn and grow. \nTOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.softwareadvice.co.uk/software/64429/topdesk","@type":"ListItem"},{"name":"monday service","position":4,"description":"monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an organization’s service operations in one collaborative platform. Service teams across IT, HR, legal, finance, facilities, marketing, and more can streamline exiting processes by automating ticket resolutions, service workflows, and repetitive tasks using native, code-free AI and automations. Built on monday.com’s collaborative platform, monday service enables service managers to eliminate silos and bottlenecks by unifying and standardizing service operations across the organization and enabling collaboration across-teams and stakeholders. \n\nBy connecting ticketing with projects, workflows, and stakeholders, service teams can resolve complex issues faster, get a 360-degree view of service operations, and enhance the employee and customer experience. Customizable dashboards offer full visibility into service performance, enabling teams to anticipate needs, address issues proactively, and easily generate reports to showcase the impact of service operations on the organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.softwareadvice.co.uk/software/522125/monday-service","@type":"ListItem"},{"name":"Desk Manager","position":5,"description":"Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets, projects, expenses, customer satisfaction, gamification, Knowledge, communications, and more. Its ticket functionality allows teams to organize and interact with customer inquiries and project management simplifies project-related tasks. \n\nDesk Manager's expense tracking feature allows teams to control extra expenses incurred during their daily operations and customer satisfaction surveys can be customized with multiple-choice or open-ended responses to gather feedback. The built-in  knowledge management functionality lets users build a knowledge base for the organization. Through service level agreements (SLAs), teams can track response times and ensure high customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.softwareadvice.co.uk/software/310334/desk-manager","@type":"ListItem"},{"name":"Onspring","position":6,"description":"Onspring is a cloud-based governance, risk and compliance (GRC) platform that helps streamline business processes and enhance efficiency across various industries. The platform caters to enterprises and government agencies seeking to automate their GRC efforts such as risk management, compliance, internal audit and third-party vendor risk.\n\nIt offers no-code development that allows non-IT personnel to create new applications, surveys and reports without any custom coding. Onspring also offers real-time reporting, providing visibility and insights across the organization. Its dynamic workflows enable users to make updates and automate business processes. The solution also integrates with existing tools, allowing it to connect and monitor the critical GRC aspects of the enterprise.\n\nAdditionally, Onspring optimizes employee productivity and deliver transformational visibility. Onspring is a people-powered GRC automation solution designed to help organizations of all sizes manage risk, ensure compliance and drive continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1aae8b24-7196-4397-8684-a39d0f3bbda0.png","url":"https://www.softwareadvice.co.uk/software/165475/onspring","@type":"ListItem"},{"name":"Naverisk","position":7,"description":"Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops.\n\n\nNaverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely.\n\n\nNaverisk offers Bitdefender integration to provide solutions such as anti-virus and anti-malware tools, web content filters and firewalls. It has also partnered with StorageCraft for backup management, data replication and bare-metal recovery.\n\n\nThe solution is available on a subscription basis and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4067435-d3c9-428a-9029-b2e7933ec117.png","url":"https://www.softwareadvice.co.uk/software/187804/naverisk","@type":"ListItem"},{"name":"OTRS","position":8,"description":"OTRS help desk is a service management solution that connects teams and businesses with customers through structured communication, automated workflows, comprehensive customer, equipment, asset and location data (CMDB), detailed reporting, an extensive knowledge base and multi-channel communication.\n\nOTRS enhances satisfaction in any area of business, such as IT, customer support, security, HR or the office. The solution offers a wide array of features designed to enhance efficiency and streamline operations. It allows teams to create custom service catalogs, categorize customers, and generate tailored reports, ensuring that specific needs are met with precision. Additionally, communication is automated both internally and externally, facilitating seamless interactions with coworkers and customers. \n\nOTRS includes built-in role and authorization management tools, enabling the assignment of tickets to the appropriate individuals and teams. Multiple reports can be generated to analyze the performance of individuals, teams, or assets, providing valuable insights for continuous improvement. Workflow automation tools further enhance productivity, while service level agreements (SLAs), escalation management, and a comprehensive CMDB ensure that service delivery is both timely and effective. Additionally, the use of calendaring keeps resources organized and on task, promoting a structured and efficient work environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.softwareadvice.co.uk/software/75465/otrs","@type":"ListItem"},{"name":"HappyFox Help Desk","position":9,"description":"HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.\n\n\nHappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.\n\n\nHappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.\n\n\nHappyFox is available on a monthly subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.softwareadvice.co.uk/software/26972/happyfox","@type":"ListItem"},{"name":"BlueFolder","position":10,"description":"BlueFolder's field service management is a web and mobile-based solution that helps optimize equipment uptime, streamline preventive maintenance, eliminate tedious maintenance tasks and maximize the techs' efficiency. The tool helps commercial service pros in the field stay on-schedule, access critical job details & work order management features in a mobile and web-based user-friendly interface. \n\nKey features include recurring jobs, secure custom user permissions, scheduling/dispatch, customer portals and more. It offers third-party integrations with QuickBooks and more tools. Users can keep all their field techs on track and streamline operations Pricing is available on a monthly subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61cbe41f-ef4f-46cc-af62-f863d8e0698e.webp","url":"https://www.softwareadvice.co.uk/software/78948/bluefolder-field-service-management","@type":"ListItem"},{"name":"ManageEngine ADManager Plus","position":11,"description":"ManageEngine ADManager Plus is an identity governance and administration solution that helps admins handle AD management and reporting tasks with ease. Its all-inclusive reports for diverse AD functionalities play a vital role in data-driven decision-making. ADManager Plus also has risk assessment indicators that monitor your organization's AD environment for potential risks, risk exposure management to view potential attack paths that could leave your privileged entities vulnerable, and access certification campaigns to review user access regularly.\nIt seamlessly integrates with leading ITSM, SIEM, and HCM solutions and other third-party applications using custom APIs to enhance the scalability of IT resource management, improve the efficiency of administrative tasks, and provide consistency while handling enterprise data.\nADManager Plus offers the option to back up your data and restore it when required, preventing data loss.\nIts core features include:\n\nUser provisioning\nManage user identities and access privileges throughout the user's life span in an organization. Create accounts in AD, Microsoft 365, and Google Workspace and carry out other management tasks like password resets, account unlocks, and template-based account updates.\n\nRisk assessment\nIdentify potential security risks of your AD using a risk score indicator. Prompt decisions based on it can help mitigate the identified risks and take the security of the organization up a notch.\n\nRisk exposure management\nVisualize potential attack paths that hackers could exploit to gain access to your AD privileged entities and view required remediation measures to secure them.\n\nAccess certification campaign\nReview the user privileges using periodic audit campaigns to ensure their access is authorized and appropriate. This helps your organization follow the principle of least privilege so that admins can have better control of user access.\n\nReport management\nADManager Plus offers more than 200 prepackaged reports on objects such as users, computers, groups, OUs, and more, plus custom reports with advanced filters, ensuring admins have crucial information at their fingertips. They can carry out tasks by utilizing the in-line management actions available in the report.\n\nWorkflow\nAdmins can define workflow agents like requester, reviewer, approver and executor for every AD management action performed using ADManager Plus. Configure SLAs to ensure the timely execution of tasks by sending frequent notifications, changing priority, and reassigning requests.\n\nDelegation\nEquip non-admin users to execute routine AD administrative tasks by assigning them custom help desk roles, balancing the workload of IT admins.\n\nAutomation\nEliminate manual AD tasks by automating them to be executed at specified time intervals. For critical tasks, implement a business workflow so that the automation is supervised.\n\nOrchestration\nPerform event-driven management actions using predefined templates. Integrate HCM applications with ADManager Plus to activate bidirectional data sync between HCM applications and AD using webhooks.\n\nIntegration\nIntegrate with third-party applications using REST APIs and webhooks. Various ITSM, SIEM, and HCM tools can be integrated with ADManager Plus for centralized management and meeting compliance audit needs.\n\nBackup and recovery\nPrevent and manage data loss by periodically backing up AD, Google Workspace, and Microsoft Entra ID and recovering it when required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28958cda-088c-4757-b48b-8054d0ef96d9.png","url":"https://www.softwareadvice.co.uk/software/361323/manageengine-admanager-plus","@type":"ListItem"},{"name":"IBM Maximo Application Suite","position":12,"description":"IBM Maximo Application Suite is an integrated asset lifecycle management solution used to remotely maintain, monitor and manage enterprise assets throughout their entire lifecycle, from acquisition to disposal - within a single unified platform. It uses AI, IoT and analytics to optimize equipment performance, extend asset lifecycles and reduce operational downtime and costs.\n\nIBM Maximo Application Suite provides key Enterprise Asset Management (EAM), Asset Performance Management (APM), Reliability-Centered Maintenance (RCM), and mobility capabilities.\n\nIt is available in multiple deployment options, including on-premises, Software as a Service (SaaS), and as a cloud-based service available on AWS Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/813f67c4-48e1-4332-9dff-7b120aa45c2b.png","url":"https://www.softwareadvice.co.uk/software/390271/ibm-maximo-application-suite","@type":"ListItem"},{"name":"Track-It!","position":13,"description":"Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.\n\n\nTrack-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.\n\n\nTrack-It! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0bf6b4e-e840-4d58-8c36-767144d97658.png","url":"https://www.softwareadvice.co.uk/software/27016/track-it","@type":"ListItem"},{"name":"osTicket","position":14,"description":"osTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers.\n\nThe platform features a built-in customer portal that allows users to submit tickets and track the status of their requests. With the help of \"auto assign,\" incoming tickets are then automatically routed to the most suitable departments and staff members based on the requests. Additionally, once a ticket is sent, the solution sends an automated email response to the users to keep them updated on the status of their requests.\n\nWith interactive dashboards and reporting modules to prepare customized reports, the IT department can gain complete visibility into help desk operations and make effective decisions regarding staffing levels and ticket handling procedures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1680b152-98b7-4ff4-870c-0ae1c1f0d508.png","url":"https://www.softwareadvice.co.uk/software/27500/osticket","@type":"ListItem"},{"name":"Lansweeper","position":15,"description":"Lansweeper helps organizations see, understand, and make confident decisions about their entire technology estate across IT, OT, IoT, and Cloud. Lansweeper automatically discovers and inventories every asset: hardware, software, and user—then connects that data to insights about usage, lifecycle, risk - and much more. The result is Technology Asset Intelligence (TAI): a trusted foundation of knowledge that turns your raw inventory data into clear, actionable understanding.\n\n• With this intelligence, IT, Security, and Finance teams can:\n• Eliminate blind spots and security gaps.\n• Identify cost-saving and optimization opportunities.\n• Support audits, migrations, and strategic planning with confidence.\n• Align decisions across teams using one reliable source of truth.\n\nWhat began as a visibility tool has evolved into a decision-making platform—helping more than 20,000 organizations worldwide, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, to turn technology data into business advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e852a8b-8aa3-47c5-9b8d-5ae26550bc53.png","url":"https://www.softwareadvice.co.uk/software/26375/lansweeper","@type":"ListItem"},{"name":"SapphireIMS","position":16,"description":"SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting.\n\n\nSapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal.\n\n\nUsers can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monitor infrastructure and applications. It offers integration with human resources, enterprise resource planning and LDAP services.\n\n\nSapphireIMS is available in three versions: Professional, Enterprise and MSP. It is compatible with Windows, Android and iOS devices. Customer support is provided online, over the phone, via email and through a knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83947e65-9db4-4823-b253-681d030e7b8c.png","url":"https://www.softwareadvice.co.uk/software/153028/sapphireims","@type":"ListItem"},{"name":"Alloy Navigator","position":17,"description":"Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.\n\n\nAlloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.\n\n\nAlloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.softwareadvice.co.uk/software/57082/alloy-navigator","@type":"ListItem"},{"name":"Panopta","position":18,"description":"Panopta is an infrastructure monitoring solution that helps businesses track server, application and network performance across cloud, on-premise and hybrid environments. The built-in incident hub allows team members to identify incidents, send priority-based alerts and resolve issues on a centralized platform.\n\n\nPanopta's cloud monitoring functionality enables administrators to automatically run synthetic checks to gain visibility into application performance, disk space utilization and load balancers, among other processes. It lets organizations handle servers and configurations across Linux, Unix, Windows and Mac operating systems. Additionally, the customizable dashboards allow supervisors to utilize histograms, topology charts and color-coded heat maps to visualize, filter and segment data.\n\n\nPanopta comes with an application programming interface (API), which lets users integrate the system with several third-party applications. With native iOS and Android applications, users can monitor activities remotely. It is available on usage-based pricing and support is extended via live chat, documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8742ed71-2316-41c3-8ea6-fad7191d9915.png","url":"https://www.softwareadvice.co.uk/software/321963/panopta","@type":"ListItem"},{"name":"Device42","position":19,"description":"Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management.\n\nThe solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository.\n\nDevice42’s password management module enables organizations to store and manage passwords in a centralized location.\n\nThe solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db31a81-473f-42fd-9d45-aec6effa174c.jpeg","url":"https://www.softwareadvice.co.uk/software/232828/device42","@type":"ListItem"},{"name":"Deepser","position":20,"description":"Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Service Desk, Flow, CMDB, ITAM, CRM, Project, Service Catalog, Customer Satisfaction, Offers, Warehouse and Inventory Management,  and more. Service Levels, escalation rules, multiple calendars, multi-tenant are just some of the features offered and available in all licensing options. \n\nIt is an essential resource to manage requests addressed to the various offices, keep an inventory of all company resources, manage contracts and relationships with clients and suppliers. Deepser allows rapid implementation and various integrations, thanks to the API. It is convenient and deployed on the cloud and on-premise.  Deeper supports not only IT departments but also serves HR, Sales, Facility and Logistics ones. Thanks to the nature of the platform, it can be used by all industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.softwareadvice.co.uk/software/426975/deepser","@type":"ListItem"},{"name":"ChangeGear","position":21,"description":"ChangeGear is a premier IT Service Management solution. \n\nChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. \n\nChangeGear is available in both on-premise and cloud deployment for users’ convenience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.softwareadvice.co.uk/software/128878/changegear","@type":"ListItem"},{"name":"Motadata ServiceOps","position":22,"description":"Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processes, and technology. It is built on our proprietary DFIT (Deep Learning Framework for IT Operation) and offers helpful capabilities like intelligent automation, NLP-powered virtual assistants, and enterprise service management. The main modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b0aeb11-9771-4ffe-ad91-1d383633fbb5.png","url":"https://www.softwareadvice.co.uk/software/356294/motadata","@type":"ListItem"},{"name":"HaloITSM","position":23,"description":"HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. \n\n\nHaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.\n\n\nPricing is charged per user, per month, and is billed annually. Support is offered via phone or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1dbbd18e-0925-42aa-9df9-e4b734550974.png","url":"https://www.softwareadvice.co.uk/software/343984/haloitsm","@type":"ListItem"},{"name":"GLPI","position":24,"description":"GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/182b0879-22d4-4917-8547-350e8e4462d0.png","url":"https://www.softwareadvice.co.uk/software/419465/glpi","@type":"ListItem"},{"name":"OnPage Incident Management System","position":25,"description":"OnPage Incident Management System is an incident management and emergency notification management solution that helps businesses streamline processes related to alert management, escalation automation, real-time auditing, incident reporting, and more from within a unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f45cb87-3771-4315-85b5-fd89322db278.png","url":"https://www.softwareadvice.co.uk/software/312072/onpage-incident-management-system","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4296/itsm/software?page=3#itemlist","numberOfItems":25}
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