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description: Page 2 - Discover the best ITSM Tools for your organisation. Compare top ITSM Tools tools with customer reviews, pricing and free demos.
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title: Page 2 - Best ITSM Tools - 2026 Reviews, Pricing & Demos
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# ITSM Tools

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## Products

1. [ServiceNow](https://www.softwareadvice.co.uk/software/27432/service-now) — 4.5/5 (344 reviews) — ServiceNow is an IT service management solution that provides asset management, change and release management, incide...
2. [IT Glue](https://www.softwareadvice.co.uk/software/351312/it-glue) — 4.6/5 (331 reviews) — IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Feature...
3. [Pipefy](https://www.softwareadvice.co.uk/software/447784/pipefy-procurement) — 4.6/5 (319 reviews) — Pipefy is a business orchestration and automation platform designed to help organizations digitize and automate proce...
4. [Pulseway](https://www.softwareadvice.co.uk/software/36599/pulseway) — 4.7/5 (310 reviews) — Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monito...
5. [ConnectWise PSA](https://www.softwareadvice.co.uk/software/91525/connectwise-manage) — 4.1/5 (273 reviews) — ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses ...
6. [Yonyx](https://www.softwareadvice.co.uk/software/93908/yonyx) — 4.7/5 (256 reviews) — Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage inter...
7. [Action1](https://www.softwareadvice.co.uk/software/261079/action1) — 4.9/5 (237 reviews) — Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minute...
8. [Tempo Timesheets](https://www.softwareadvice.co.uk/software/411514/tempo-timesheets) — 4.3/5 (222 reviews) — Track time online, generate reliable reports, and streamline invoicing with Tempo Timesheets. Use the mobile app to t...
9. [PagerDuty](https://www.softwareadvice.co.uk/software/143953/pagerduty) — 4.6/5 (219 reviews) — PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monit...
10. [LogMeIn Resolve](https://www.softwareadvice.co.uk/software/348510/goto-resolve) — 4.4/5 (214 reviews) — Built with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software that offers everything you need...
11. [Kaseya VSA](https://www.softwareadvice.co.uk/software/426347/kaseya-vsa) — 4.0/5 (206 reviews) — Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various i...
12. [Issuetrak](https://www.softwareadvice.co.uk/software/318585/issuetrak) — 4.6/5 (205 reviews) — Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries a...
13. [N-central](https://www.softwareadvice.co.uk/software/161863/solarwinds-n-central) — 4.1/5 (195 reviews) — N-able N-central is an IT management solution that enables organizations to manage and track IT devices. The solution...
14. [N-sight RMM](https://www.softwareadvice.co.uk/software/30397/solarwinds-remote) — 4.3/5 (194 reviews) — N-sight RMM is an IT management platform designed for remote monitoring and management of devices, users and endpoint...
15. [Vivantio](https://www.softwareadvice.co.uk/software/394868/vivantio-pro) — 4.3/5 (178 reviews) — Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing...
16. [Kayako](https://www.softwareadvice.co.uk/software/27060/kayako) — 4.0/5 (174 reviews) — Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat a...
17. [Cherwell Service Management](https://www.softwareadvice.co.uk/software/6396/cherwell-service-management) — 4.3/5 (166 reviews) — Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to i...
18. [LogMeIn Rescue](https://www.softwareadvice.co.uk/software/355864/rescue) — 4.6/5 (163 reviews) — LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to the...
19. [Autotask PSA](https://www.softwareadvice.co.uk/software/193903/autotask-psa) — 4.3/5 (155 reviews) — Autotask PSA is an IT business management platform consisting of a service desk, project management, account manageme...
20. [OpsGenie](https://www.softwareadvice.co.uk/software/438957/opsgenie) — 4.6/5 (154 reviews) — Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategi...
21. [TeamDynamix](https://www.softwareadvice.co.uk/software/65333/teamdynamix) — 4.4/5 (150 reviews) — TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform wi...
22. [Syncro](https://www.softwareadvice.co.uk/software/373866/syncro) — 4.6/5 (147 reviews) — Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringi...
23. [Hiver](https://www.softwareadvice.co.uk/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
24. [xMatters](https://www.softwareadvice.co.uk/software/168379/xmatters) — 4.6/5 (141 reviews) — xMatters is a cloud-based incident management solution designed to help businesses of all sizes automate identificati...
25. [BOSSDesk](https://www.softwareadvice.co.uk/software/174544/boss-support-central) — 4.6/5 (139 reviews) — BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional cu...

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## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.co.uk/directory/1888/it-asset-management/software)
- [Network Monitoring Tools](https://www.softwareadvice.co.uk/directory/4307/network-monitoring/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)

## Links

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Support is offered via phone, email and online FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4a26cb-bcfa-4a68-b4e8-8b97550d0f52.png","url":"https://www.softwareadvice.co.uk/software/351312/it-glue","@type":"ListItem"},{"name":"Pipefy","position":3,"description":"Pipefy is a business orchestration and automation platform designed to help organizations digitize and automate processes using AI agents, workflows and no-code technology. It supports industries such as financial services, manufacturing, real estate, retail, information technology, energy, utilities and telecommunications. The platform is used by various departments, including finance, risk and compliance, human resources, customer service, procurement, legal, IT and supply chain operations.\n\nThe platform includes an AI Studio where users can create and manage AI agents through natural language prompts and a no-code interface. It offers pre-built AI agents to automate repetitive tasks and features automation tools that connect systems through native iPaaS functionality. Additional features include enterprise messaging integration with platforms such as WhatsApp, Teams, and Slack, as well as custom portals and interfaces for different audiences. It provides end-to-end process orchestration with defined business rules and includes analytics and reporting tools for real-time insights into process performance and resource usage. Industry-specific solutions and templates are available for immediate use across various business functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a32dadef-fa91-4fac-b3a8-b303d731d7f2.png","url":"https://www.softwareadvice.co.uk/software/447784/pipefy-procurement","@type":"ListItem"},{"name":"Pulseway","position":4,"description":"Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.\n\nPulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.\n\nPulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.\n\nKey Pulseway features: \n- Monitoring and Management\n- Discovery and Deployment\n- Server Management and Monitoring\n- Automation like Never Before\n- Out-of-the-box OS & 3rd Party Patching\n- Unlimited Remote Control for macOS and Windows\n- Custom Reporting\n\nPulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.softwareadvice.co.uk/software/36599/pulseway","@type":"ListItem"},{"name":"ConnectWise PSA","position":5,"description":"ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.\n\nConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.\n\nAdditionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premises or hosted in the cloud and also offers users mobile applications for iOS and Android devices.\n\nSupport is available via phone, email and online live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10b90bed-19f8-42a1-9a8c-7013628708dc.png","url":"https://www.softwareadvice.co.uk/software/91525/connectwise-manage","@type":"ListItem"},{"name":"Yonyx","position":6,"description":"Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts.\n\n\nYonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality.\n\n\nYonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.softwareadvice.co.uk/software/93908/yonyx","@type":"ListItem"},{"name":"Action1","position":7,"description":"Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 100 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.\n\n\nThe company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19f5bef0-ac2a-4917-90ca-380c51f1788a.png","url":"https://www.softwareadvice.co.uk/software/261079/action1","@type":"ListItem"},{"name":"Tempo Timesheets","position":8,"description":"Track time online, generate reliable reports, and streamline invoicing with Tempo Timesheets. Use the mobile app to track time on-the-go. Log time quickly by dragging and dropping issues into the calendar. Automatically convert tracked time into worklogs. Generate detailed reports and gain valuable insights.\n\nManagers can review and approve timesheets, ensuring transparency. Integrate with Google and Microsoft Calendar, Tempo Planner and Cost Tracker, and other tools using the Tempo API. Simplify time tracking and unleash productivity with Tempo Timesheets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b9fa6f-299a-4064-9622-1d4f48a14d09.png","url":"https://www.softwareadvice.co.uk/software/411514/tempo-timesheets","@type":"ListItem"},{"name":"PagerDuty","position":9,"description":"PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.\n\n\nUsers get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.\n\n\nPagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aeda5a3c-7a2f-47ff-ba7e-8b05711da84a.png","url":"https://www.softwareadvice.co.uk/software/143953/pagerduty","@type":"ListItem"},{"name":"LogMeIn Resolve","position":10,"description":"Built with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software that offers everything you need to run your business, from anywhere - all in one place.\n\nLogMeIn Resolve enables IT professionals to streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use.\n\nLogMeIn Resolve Features:\n\nConversational Ticketing: \nConversational ticketing plugs IT support right into the messaging tools your teams are already using.\n\nMobile Device Support:\nProvide fast, frictionless remote technical support for virtually all Android, Chrome OS, or iOS devices.\n\nSecurity Architecture:\nEnterprise-grade security meets consumer-grade ease of use to securely keep your systems running.\n\nIT Automation:\nUnattended access and multi-session handling let agents and employees get more done, every day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d657b2f-9729-423d-8d7b-9fbb65196d42.png","url":"https://www.softwareadvice.co.uk/software/348510/goto-resolve","@type":"ListItem"},{"name":"Kaseya VSA","position":11,"description":"Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.\n\nUsers can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely. The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. \n\nIT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time. Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bc82e8c-1253-4071-b558-d183c4fc5016.png","url":"https://www.softwareadvice.co.uk/software/426347/kaseya-vsa","@type":"ListItem"},{"name":"Issuetrak","position":12,"description":"Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries and usages, including IT help desk, customer support, project management, and more. Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.\n\nThe product’s features include a task manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.\n\nUsers can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub. Issuetrak offers full-time support, as well as guided implementation and onboarding to assist users in configuring the site exactly how it’s needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.softwareadvice.co.uk/software/318585/issuetrak","@type":"ListItem"},{"name":"N-central","position":13,"description":"N-able N-central is an IT management solution that enables organizations to manage and track IT devices. The solution comes with key features that include patch management, antivirus protection, backup and disaster recovery.\n\nThe patch management feature enables organizations to automate patching and reduce vulnerabilities. Further, the solution enables managers to track and fill gaps in networks. The solution allows IT executives to create database backups.\n\nThe solution is suitable for businesses of all sizes and can be deployed both on-premises and in the cloud. N-able N-central allows users to protect email communication and encrypt confidential documents. The solution offers scripting language to automate manual tasks.\n\nSupport is provided via an online portal, email and phone. Further, the solution offers Android and iOS-compatible mobile applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b770e219-49a7-4970-b909-ca635f1315da.png","url":"https://www.softwareadvice.co.uk/software/161863/solarwinds-n-central","@type":"ListItem"},{"name":"N-sight RMM","position":14,"description":"N-sight RMM is an IT management platform designed for remote monitoring and management of devices, users and endpoints across physical, hybrid and cloud environments. The platform includes remote management features with monitoring and alerting for operating systems such as Windows, macOS, Linux, and iOS. \n\nIt offers automated patch management that functions both within and outside of networks. It also provides drag-and-drop automation with a library of preconfigured scripts. Secure remote access is available with attended and unattended options, using encryption and multi-factor authentication.\n\nN-sight RMM includes a ticketing and billing system to help manage service desk workflows. Features include automated scheduling, tracking and a customizable customer portal. The platform performs continuous network device discovery with performance monitoring and automatic asset detection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c1e40c38-00f9-4362-8afd-d3aebfb64676.webp","url":"https://www.softwareadvice.co.uk/software/30397/solarwinds-remote","@type":"ListItem"},{"name":"Vivantio","position":15,"description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.\n\nVivantio offers flexibility without sacrifice:\n- Future-proof your support teams with a solution that scales as you grow\n- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging\n- Centralize all your support teams – internal and external facing – in a single tool\n- Onboard in days -- not months -- with the help of a dedicated implementation manager\n- Connect with a real person on our in-house support team when you have a question\n- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer\n\nKey features include:\n- dashboards\n- charts and reports\n- routing and escalation \n- assignments\n- forms with custom fields\n- incident management, problem management, and change management\n- workflow tracking \n- configurable ticketing\n- knowledge management\n- branded self-service portals\n- CRM\n\nThe system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.\n\nVivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.softwareadvice.co.uk/software/394868/vivantio-pro","@type":"ListItem"},{"name":"Kayako","position":16,"description":"Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. \n\nKayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. Additionally, the ticket management system can organize tickets using tags or prioritize them based on current status.\n\nAgents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. Additionally, the collaborator feature allows any employee to access customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.softwareadvice.co.uk/software/27060/kayako","@type":"ListItem"},{"name":"Cherwell Service Management","position":17,"description":"Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes.\n\n\nCherwell Service Management supports process customization that allows departments to tailor the solution according to their native workflow processes.\n\n\nThe solution provides users multiple ITIL verified processes such as incident, problem, request and event management. It also enables users to leverage ITIL service transition processes including change, configuration, release and deployment management.\n\n\nCherwell Service Management provides IT self-service portal that automates request fulfillment and consolidates multiple independent portals in a single site. The dashboard enables users to spot trends, eliminate bottlenecks and comply with service delivery guidelines.\n\n\nCherwell Service Management is available on a pay-as-you-go subscription model. Perpetual license is also available for a one-time fee in case businesses wants an on premise deployment.\n\n\nSupport is available via email, phone and through webinars and Cherwell’s online community.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.softwareadvice.co.uk/software/6396/cherwell-service-management","@type":"ListItem"},{"name":"LogMeIn Rescue","position":18,"description":"LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.\n\n\nThe remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.\n\n\nThe video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bcecee8-4426-4fdb-adfd-e4c42bebd8f2.png","url":"https://www.softwareadvice.co.uk/software/355864/rescue","@type":"ListItem"},{"name":"Autotask PSA","position":19,"description":"Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting. \n\n\nAutotask allows supervisors to configure workforce security levels and time off policies and use the dispatch calendar to handle service calls, to-do lists and appointments. The file protection portal lets administrators set up rules to handle data backups and file restoration, whilst maintaining compliance with HIPAA and SOC2 guidelines. Additionally, users can manage inventory across multiple locations and check item availability when creating new contracts, projects or tickets.\n\n\nAutotask facilitates integration with several third-party solutions, such as Quickbooks Online, leading RMMs, and more. Pricing is available on request and support is extended via live chat, documentation, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ead8aa8-0ab3-41ab-bbdf-9798fb1a17de.png","url":"https://www.softwareadvice.co.uk/software/193903/autotask-psa","@type":"ListItem"},{"name":"OpsGenie","position":20,"description":"Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.\n\n\nOpsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.\n\n\nOpsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b94ce5d-0304-46c4-b60f-8df253d58c43.png","url":"https://www.softwareadvice.co.uk/software/438957/opsgenie","@type":"ListItem"},{"name":"TeamDynamix","position":21,"description":"TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. \n\nWhether you are just starting out with ITIL or a best-in-class ITIL shop, the platform can easily be configured to adapt to your needs and methodology – without coding.  We offer a full-service white glove implementation team so you do not need to contract with a third party.  \n\nBy providing white-glove service at a lower cost, we can help our customers get up and running quickly with key areas such as a self-service portal, knowledge base, IT asset management, change management,  and automation. \n\nWith a no-code platform, customers will benefit from low admin overhead, and the ability to easily configure forms, fields, workflows, and automation without the need for technical resources.  \n\nEasily spin up new applications for other groups such as HR, Marketing, Legal, Operations, & Facilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.softwareadvice.co.uk/software/65333/teamdynamix","@type":"ListItem"},{"name":"Syncro","position":22,"description":"Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. \n\nSyncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30225f0c-f27d-42a1-bcec-c57fec02e61d.jpeg","url":"https://www.softwareadvice.co.uk/software/373866/syncro","@type":"ListItem"},{"name":"Hiver","position":23,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.co.uk/software/60479/hiver","@type":"ListItem"},{"name":"xMatters","position":24,"description":"xMatters is a cloud-based incident management solution designed to help businesses of all sizes automate identification, prevention and resolution of IT issues. Features include dynamic toolchains, real-time notifications, actionable responses, a centralized dashboard, automatic routing and ChatOps rooms.\n\n\nxMatters allows organizations to collaborate with teams via SMS, email or voice messages. Its monitoring functionality creates helpdesk tickets directly from alerts and sends notifications via conference bridges. Its notification management feature enables users to limit the intensity of alerts and block devices. Additionally, its timeline optimization system lets businesses analyze the entire incident management process, from raising a ticket to assigning it to a representative and providing a resolution.\n\n\nxMatters integrates with various third-party applications such as Microsoft Teams, Slack, AppDynamics, Bitbucket, Cisco Webex and Salesforce Desk. The product is available on a monthly subscription plan and support is extended via phone, documentation and online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.softwareadvice.co.uk/software/168379/xmatters","@type":"ListItem"},{"name":"BOSSDesk","position":25,"description":"BOSSDesk ITSM Help Desk Ticketing System  on the Cloud and On Premise\nTurning ticket management into an\nexceptional customer experience!\n\nWith rapidly increasing service requests, is\nyour company maximizing its investment in\nyour service management solution? Are your\ncustomers and employees able to use the system\neasily... or do they get frustrated and give up?\n\nBOSSDesk is an integrated Help Desk Ticketing System\nwith Asset Management available on premise or in the cloud enabling your team to process service requests\nefficiently and expeditiously. The result? You\nprovide an exceptional employee and customer\nexperience.\n\nWHY CHOOSE US\nExpandable to serve multiple departments\nService delivery enables the ability to create\nrelevant forms, workflows, and more\nUS-based support team\nIntuitive user interface\niOS and Android mobile apps\n\nBOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.\n\nAddress complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love.\nTurn Ticket Management into an Exceptional Customer Experience with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.softwareadvice.co.uk/software/174544/boss-support-central","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4296/itsm/software?page=2#itemlist","numberOfItems":25}
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