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description: Page 5 - Discover the best Service Desk Software for your organisation. Compare top Service Desk Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Service Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) > [Page 5](https://www.softwareadvice.co.uk/directory/4256/service-desk/software?page=5)

# Service Desk Software

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## Products

1. [Request Tracker](https://www.softwareadvice.co.uk/software/115380/request-tracker) — 4.3/5 (3 reviews) — Request Tracker is an issue tracking solution that helps organizations track and manage customer requests and interna...
2. [yoummday](https://www.softwareadvice.co.uk/software/404336/yoummday) — 4.7/5 (3 reviews) — yoummday is a comprehensive outsourcing software solution that combines workforce recruitment, training, scheduling, ...
3. [AppBase DCM & BPM Platform](https://www.softwareadvice.co.uk/software/265392/appbase-dcm-and-bpm-platform) — 5.0/5 (3 reviews) — Eccentex next-generation Process Automation platform, known as AppBase, supports agile and quick development of indus...
4. [Bonder](https://www.softwareadvice.co.uk/software/376346/bonder) — 5.0/5 (3 reviews) — Bonder is an innovative on-site support solution that is designed to meet the specific needs of in-house teams, servi...
5. [Fielder Agent](https://www.softwareadvice.co.uk/software/442085/fielder-agent) — 4.7/5 (3 reviews) — Fielder Agent is an application designed to streamline and optimize field operations. This app offers a seamless and ...
6. [Infraon ITSM](https://www.softwareadvice.co.uk/software/423577/infraon-itsm) — 5.0/5 (3 reviews) — Infraon ITSM is a help desk software that helps businesses manage incidents, changes, problems, service requests, tas...
7. [Insightly Service](https://www.softwareadvice.co.uk/software/336857/insightly-service) — 4.0/5 (2 reviews) — Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s ...
8. [tele-LOOK](https://www.softwareadvice.co.uk/software/354566/tele-look) — 4.5/5 (2 reviews) — tele-LOOK – The Zero-Barrier Live Video Support Solution Product Overview: tele-LOOK is a cloud-based live video supp...
9. [SAP Service Cloud](https://www.softwareadvice.co.uk/software/184678/sap-service-cloud) — 4.5/5 (2 reviews) — SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size ...
10. [ServiceTonic](https://www.softwareadvice.co.uk/software/32396/service-tonic) — 4.5/5 (2 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
11. [Tikit by Cireson](https://www.softwareadvice.co.uk/software/504167/Tikit) — 5.0/5 (2 reviews) — Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departm...
12. [DiliGenie](https://www.softwareadvice.co.uk/software/510629/DiliGenie) — 5.0/5 (2 reviews) — DiliGenie’s incident management module allows IT teams to efficiently log, track, and resolve incidents from a single...
13. [Jetdocs](https://www.softwareadvice.co.uk/software/266617/jetdocs) — 5.0/5 (1 reviews) — Jetdocs is a collaborative ticketing solution that standardizes workflows across multiple teams (Ops, IT, Support/Suc...
14. [HEINZELMANN](https://www.softwareadvice.co.uk/software/244446/heinzelmann) — 4.0/5 (1 reviews) — HEINZELMANN is an ITSM software designed to help businesses manage a fleet of computers and other connected devices. ...
15. [Nexoid](https://www.softwareadvice.co.uk/software/336034/nexoid-help-desk) — 5.0/5 (1 reviews) — Discover the power of advanced enterprise resource planning with Nexoid, a flexible, cost-effective ERP system that e...
16. [Helpdesk 365](https://www.softwareadvice.co.uk/software/526473/Helpdesk-365) — 5.0/5 (1 reviews) — Helpdesk 365 is a SharePoint ticketing solution integrated with Microsoft 365, enhancing helpdesk operations by manag...
17. [Serviceware Processes](https://www.softwareadvice.co.uk/software/375518/serviceware-processes) (0 reviews) — Serviceware Processes (formerly helpLine) is a web-based solution for IT service management, ITSM, service desk, help...
18. [TACO](https://www.softwareadvice.co.uk/software/381478/taco) (0 reviews) — Testing Automation Compliance Observability (TACO) is a continuous compliance auditing tool that provides visibility ...
19. [OpenText Service Management](https://www.softwareadvice.co.uk/software/311221/service-management-automation-x-smax) (0 reviews) — SMAX (Service Management Automation X) is a software suite that offers advanced IT Service Management (ITSM), IT asse...
20. [OpenText ZENworks Service Desk](https://www.softwareadvice.co.uk/software/414062/zenworks-service-desk) (0 reviews) — ZENworks Service Desk is a cloud-based incident management and service desk solution that is customizable and can be ...
21. [etrack1](https://www.softwareadvice.co.uk/software/439232/etrack1) (0 reviews) — etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared...
22. [KIX](https://www.softwareadvice.co.uk/software/444865/kix) (0 reviews) — KIX is an open source service management solution designed for IT service management (ITSM) and technical customer se...
23. [Haber Chat](https://www.softwareadvice.co.uk/software/450325/Haber-Chat) (0 reviews) — Haber.Chat is a versatile communication platform that seamlessly integrates with your personal or business WhatsApp a...
24. [NetkaQuartz Service Desk X](https://www.softwareadvice.co.uk/software/528018/NetkaQuartz-Service-Desk-X) (0 reviews) — etkaQuartz Service Desk X (NSDX) is an ITIL-aligned IT service management platform designed to simplify, streamline, ...
25. [SP Employee Hub](https://www.softwareadvice.co.uk/software/463722/SP-Employee-Self-Service-for-Office-365-and-Sharepoint) (0 reviews) — SP Employee Hub by SP Marketplace is a modern intranet portal built natively on Microsoft 365, using SharePoint and T...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software)
- [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

-----

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Through visual designers anyone regardless of coding experience can create and deploy solutions within hours. With the platform, end users can leverage federated AI services that use the highest grade AI capabilities in an orchestrated way. \n\nAppBase users are equipped with Auto Email Responder, Solution Inventor, Next Best Action and 27+ AI services that are natively embedded in the platform. \n\nEccentex serves clients across all industries, and in multiple use-cases, to accelerate digital transformation and customer experience without sacrificing operational efficiency goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f728c84-8f79-4987-a708-627b97c1a917.png","url":"https://www.softwareadvice.co.uk/software/265392/appbase-dcm-and-bpm-platform","@type":"ListItem"},{"name":"Bonder","position":4,"description":"Bonder is an innovative on-site support solution that is designed to meet the specific needs of in-house teams, service partners, and customers. 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The platform's focus on collaboration and operational efficiency allows businesses to achieve better control, traceability, planning, optimization, and automation of field activities. Fielder Agent helps businesses reduce costs, automate processes, enhance service levels, and generate valuable reports and statistics for informed decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/74bad8d1-b7bf-4c10-aeee-ffa9480783f8.png","url":"https://www.softwareadvice.co.uk/software/442085/fielder-agent","@type":"ListItem"},{"name":"Infraon ITSM","position":6,"description":"Infraon ITSM is a help desk software that helps businesses manage incidents, changes, problems, service requests, tasks, releases, and more. The platform enables managers to create and prioritize tasks with deadlines, assign them to team members, and include details such as notes, attachments, and labels.\n\nAdditionally, Infraon ITSM lets stakeholders define and measure service-level agreements and manage the knowledge base using a centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0289cb6-fc9d-47e7-8fe0-4fd8e76ded20.jpeg","url":"https://www.softwareadvice.co.uk/software/423577/infraon-itsm","@type":"ListItem"},{"name":"Insightly Service","position":7,"description":"Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19b37ae5-1bf5-4c3f-9ecd-5094ffc1f442.png","url":"https://www.softwareadvice.co.uk/software/336857/insightly-service","@type":"ListItem"},{"name":"tele-LOOK","position":8,"description":"tele-LOOK – The Zero-Barrier Live Video Support Solution\n\nProduct Overview:\ntele-LOOK is a cloud-based live video support software that empowers customer service teams, helpdesks, and field service organizations to solve technical issues remotely. By connecting experts directly to the smartphone camera of a customer or technician via a simple browser link, tele-LOOK eliminates the need for vague telephone descriptions and time-consuming email exchanges.\n\ntele-LOOK requires no app installation and no registration from the end-user. This \"zero-barrier\" approach ensures immediate acceptance and fast connection times, even with non-technical customers.\n\nCore Features for Visual Troubleshooting The platform is designed for pragmatic, efficient problem-solving without unnecessary complexity:\n\nLive Video Streaming: See exactly what the on-site person sees in high definition.\n\nScreen Sharing: A standout feature that allows agents to share technical drawings, wiring diagrams, or manuals from their desktop directly to the remote smartphone screen.\n\nWhiteboard & Annotations: Draw markers, arrows, or circles on the live image to guide the user’s hand (e.g., \"Press this button,\" \"Turn this valve\").\n\nDocumentation: Capture high-resolution screenshots for warranty claims or case history.\n\nMulti-Platform Support: Works seamlessly on Windows, macOS, Android, and iOS \n\nStrategic Value: Workforce Optimization & Knowledge Retention tele-LOOK goes beyond simple video calls; it is a strategic tool for Workforce Optimization in the age of skilled labor shortages.\n\nReactivate Expertise: Companies can digitally reactivate (early) retirees or senior experts to work from home. These experienced veterans can virtually \"look over the shoulder\" of junior technicians in the field, guiding them through complex repairs.\n\nSecure Corporate Knowledge: Prevent critical know-how from leaving the company when employees retire. By using tele-LOOK as a mentoring tool, you retain expertise and ensure quality control across your entire service fleet.\n\nNew Work Models: Enable flexible working conditions for technical support staff, reducing burnout and helping you keep valuable employees longer.\n\nEconomic Impact\n\nReduce Truck Rolls: Solve issues during the first contact. If a site visit is unavoidable, the technician arrives prepared with the right parts.\n\nLower Costs: Significantly reduce travel expenses and vehicle wear and tear.\n\nGreen Service: Lower your carbon footprint by avoiding unnecessary trips.\n\nPricing & Accessibility tele-LOOK lowers the entry barrier for digitalization in the trades and service industry.\n\n0 Euro Basic Version: Start immediately with a permanently free version—no credit card required, no risk.\n\nScalable Plans: Upgrade to paid plans for advanced features like \"Custom Messaging\" (SMS branding) and team management as your organization grows.\n\nSecurity Data privacy is paramount. tele-LOOK is fully GDPR-compliant, ensuring that your video sessions and customer data are handled with the highest security standards.\n\nSummary \nWhether you are a local HVAC business or an enterprise helpdesk, tele-LOOK provides the fastest path to visual resolution. Stop guessing, start seeing, and fix problems instantly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b337d6-929b-4b08-b7c4-314b4c748100.png","url":"https://www.softwareadvice.co.uk/software/354566/tele-look","@type":"ListItem"},{"name":"SAP Service Cloud","position":9,"description":"SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.\n\n\nSAP Service Cloud Portfolio features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.\n\n\nThe sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.\n\n\nSAP Service Cloud Portfolio offers support through an online knowledge base, support portal and via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16115e8a-2d16-4063-a343-29f8e6718eb6.png","url":"https://www.softwareadvice.co.uk/software/184678/sap-service-cloud","@type":"ListItem"},{"name":"ServiceTonic","position":10,"description":"ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.\n\n\n\n\n\nCore features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.\n\n\n\n\n\nServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.softwareadvice.co.uk/software/32396/service-tonic","@type":"ListItem"},{"name":"Tikit by Cireson","position":11,"description":"Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departments and other business units such as HR, Facilities, Marketing, and Accounting, allowing each to manage their own service desk with tailored workflows. The platform is built to align with industry-standard service management practices while leveraging Microsoft technologies.\n\nIt includes AI-powered capabilities that use OpenAI on Azure to provide quick and accurate responses to common inquiries. Native integration with Microsoft Entra enables single sign-on functionality, while Intune supports device management, helping agents access user details and troubleshoot devices efficiently. Features include custom forms for collecting information during ticket creation, predefined workflows for ticket lifecycle management, and tools for collaboration to keep stakeholders informed during issue resolution.\n\nReporting capabilities are available through Power BI and Excel, offering customizable dashboards to monitor performance metrics and analyze trends. The platform adheres to ITIL framework standards, supporting processes such as incident management, service requests, and change management. Users can access web portals, and tickets can be created directly from Microsoft Teams chats or email communications through conversational ticketing features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93048cf1-177e-4c54-ac95-361d1dc3a2c4.png","url":"https://www.softwareadvice.co.uk/software/504167/Tikit","@type":"ListItem"},{"name":"DiliGenie","position":12,"description":"DiliGenie’s incident management module allows IT teams to efficiently log, track, and resolve incidents from a single platform. With automated ticket routing, prioritization based on severity, and real-time updates, teams can respond to user issues promptly, minimizing downtime and enhancing user satisfaction.\nThe change management feature provides a structured approach to managing changes within the IT environment. DiliGenie enables organizations to plan, assess, and implement changes effectively while minimizing risks. \nDiliGenie’s problem management functionality helps IT teams identify the root causes of recurring incidents, allowing them to implement long-term solutions. By conducting thorough investigations and analyzing trends, organizations can reduce the likelihood of future issues and enhance overall service quality.\nDiliGenie’s IT Project Management tool streamlines project execution with a centralized dashboard, customizable workflows, and real-time tracking. It supports tools for task management, resource allocation, risk mitigation, and collaboration. With integrated reporting and seamless integrations, it ensures efficient, on-time, and within-budget project delivery.\nThe service request module streamlines the process of handling user requests for IT services. Users can submit requests through an intuitive self-service portal, while IT teams can manage and fulfill these requests efficiently. \nDiliGenie includes a robust knowledge base that allows teams to document solutions, best practices, and troubleshooting guides. This centralized repository empowers both IT staff and users to find answers quickly, promoting self-service and reducing the volume of incoming support tickets.\nThe user-friendly self-service portal enables end-users to submit requests, track their status, and access relevant knowledge base articles.\nThe ITSM tool includes comprehensive reporting and analytics capabilities, providing insights into key performance indicators (KPIs) such as ticket resolution times, user satisfaction ratings, and SLA compliance. These metrics enable IT managers to monitor performance, identify trends, and make data-driven decisions to improve service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78554204-5294-493d-9928-3faaeb093ea5.png","url":"https://www.softwareadvice.co.uk/software/510629/DiliGenie","@type":"ListItem"},{"name":"Jetdocs","position":13,"description":"Jetdocs is a collaborative ticketing solution that standardizes workflows across multiple teams (Ops, IT, Support/Success, Legal, Admin, Finance). Instead of relying on email inboxes or messaging threads, Ops and IT leads set up powerful no-code workflows in minutes with our innovative no-code Catalog Builder. Our web app fully integrates with your entire organization on Microsoft Teams and Slack to get your internal tickets, requests and approvals resolved quickly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29aef344-9e3a-4627-a390-c55dc4bac484.png","url":"https://www.softwareadvice.co.uk/software/266617/jetdocs","@type":"ListItem"},{"name":"HEINZELMANN","position":14,"description":"HEINZELMANN is an ITSM software designed to help businesses manage a fleet of computers and other connected devices. The platform enables managers to track hardware and software of any size, across multiple locations and users, in physical or virtual environments.\n\nAdministrators can utilize AssetDesk to track assets and licenses through the web console. HEINZELMANN allows teams to manage incidents, catalog, tickets, problems, projects, changes, knowledge base and workflows on a unified interface. Additionally, supervisors can manage appointments, record customer interactions and track performance metrics.\n\nPricing is based on a one-time license and support is extended via phone, email and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a16e42d-65fb-46f9-ba88-e10f36398ffc.png","url":"https://www.softwareadvice.co.uk/software/244446/heinzelmann","@type":"ListItem"},{"name":"Nexoid","position":15,"description":"Discover the power of advanced enterprise resource planning with Nexoid, a flexible, cost-effective ERP system that evolves with your business. \n\nNexoid, a revolution in ERP systems, has been carefully crafted by leading industry experts, merging the best of ITIL and other practices to offer a robust, adaptable solution.\n\nComplete code transparency, from back-end processes to the color of a button, every aspect of Nexoid can be modified swiftly and effortlessly, making it an ideal fit for businesses of all sizes.\n\nNexoid stands alone when it comes to speed and performance. On ticket creation, our powerful AI instantly retrieves related data, streamlining workflows and boosting productivity. \n\nThe ITSM module, built on top of the ERP, works seamlessly to enhance the overall quality and satisfaction for both your team and your customers.\nExperience unparalleled speed, security, and distribution with Nexoid's Amazon AWS-backed architecture. \n\nThe serverless design eliminates bottlenecks and distributes requests across thousands of servers, ensuring top performance.\n\nNo more rigid pricing structures. With Nexoid, you only pay for what you use. Our no-contract, flexible plans adjust to your needs, resulting in cost reductions of up to 50%. Our unique permissions management system allows for seamless team integration, providing a versatile platform for your business operations.\n\nEmbrace automation with our custom code workflows, which can be triggered by user actions, API calls, or scheduled tasks. Third-party integration is a breeze with our REST API and WebHooks, giving you the power to streamline operations and improve efficiency.\nJoin the revolution in ERP systems with Nexoid.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39fc8ff3-ccd9-4727-95ce-824b05b146d8.jpeg","url":"https://www.softwareadvice.co.uk/software/336034/nexoid-help-desk","@type":"ListItem"},{"name":"Helpdesk 365","position":16,"description":"Helpdesk 365 is a SharePoint ticketing solution integrated with Microsoft 365, enhancing helpdesk operations by managing support tickets within the familiar environment. It features smart automation for categorizing, prioritizing and assigning tickets. \n\nThe intuitive interface allows easy ticket creation, monitoring and management in Outlook, Teams and SharePoint. Customizable workflows let organizations tailor the system by defining ticket statuses and escalation paths. Comprehensive reporting and analytics provide insights into ticket volumes, response times and staff performance, helping refine helpdesk services.\n\n🌟Top-rated helpdesk software with top features and easiest UI/UX:\n1.(Multiple AI-Integrations)\n2.(Custom Forms)\n3.(Microsoft Ecosystem Integration)\n4.(Modern View)\n5.(Chatbot Bubble 365)\n6.(Ticket Splitting & Merging)\n7.(Multilevel Sub-service)\n8.(Multiple SLA choices)\n9.(Condition-based columns)\n10.(Rules & Automation)\n\n➡️Get Started Today: Go to our website (apps365.com/best-helpdesk-ms-teams-sharepoint-ticketing-system/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.\nTo know more similar products, visit Apps365.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ad7fd5b-1af1-496f-96bf-a2ef6a09a0da.png","url":"https://www.softwareadvice.co.uk/software/526473/Helpdesk-365","@type":"ListItem"},{"name":"Serviceware Processes","position":17,"description":"Serviceware Processes (formerly helpLine) is a web-based solution for IT service management, ITSM, service desk, help desk and enterprise service management. The proven ticketing software is used by companies of all industries and sizes.\n\nThe software offers best-practice workflows for incidents, problems, changes as well as service level management, demand and deployment management. Serviceware Processes also enables you to easily implement cross-departmental service processes, such as on- and off-boarding, ordering processes or requests in facility management.\n\nThe application supports the automation of service processes with AI-driven wizards and provides requestors with straightforward access to service management functions. Features such as the service catalog with integration to financial management, knowledge management and comprehensive reporting capabilities create a broad workflow. \n\nThe ticketing functions of Serviceware Processes are particularly flexible. This means that individual company processes can also be mapped in an uncomplicated manner. \n\nServiceware is a European software company with headquarters in the Rhine-Main region. More than 500 employees work to provide excellent service experiences for customers as well. A wide range of training, service and consulting services support customers in using the solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/386a0c26-7094-4404-9541-805148fddb95.jpeg","url":"https://www.softwareadvice.co.uk/software/375518/serviceware-processes","@type":"ListItem"},{"name":"TACO","position":18,"description":"Testing Automation Compliance Observability (TACO) is a continuous compliance auditing tool that provides visibility on a compliance and infrastructure dashboard. This software provides a real-time view of infrastructure compliance in a single dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba98c53-3e51-4e9c-9795-0eae43074587.png","url":"https://www.softwareadvice.co.uk/software/381478/taco","@type":"ListItem"},{"name":"OpenText Service Management","position":19,"description":"SMAX (Service Management Automation X) is a software suite that offers advanced IT Service Management (ITSM), IT asset management (ITAM), and enterprise service management (ESM) capabilities. SMAX is based on embedded machine learning and analytics, and offers ITIL-aligned ITSM processes, as well as rapid configurations, build-your-own apps, and seamless upgrades with codeless configuration. SMAX also includes features such as a consumer-like service experience with an integrated, intelligent, role-based, self-service portal, and automation for smarter processes, workflows, and tasks, optimizing overall service fulfillment and issue resolution. Additionally, SMAX offers enterprise service management capabilities to extend service management into non-IT functions, such as HR service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40eb9bf3-d621-48f2-bbc7-d53a1e961b04.jpeg","url":"https://www.softwareadvice.co.uk/software/311221/service-management-automation-x-smax","@type":"ListItem"},{"name":"OpenText ZENworks Service Desk","position":20,"description":"ZENworks Service Desk is a cloud-based incident management and service desk solution that is customizable and can be tailored to meet the specific needs of any organization. It lets users handle service requests, corporate assets, manage incidents, and more. The platform integrates with other IT systems, such as ZENworks Configuration Management and Active Directory, providing a complete IT service management solution. \n\nOverall, ZENworks Service Desk is a powerful tool for IT service management that helps organizations to deliver high-quality services to their users while reducing costs and improving efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89b3102f-d9cb-4a6b-be01-575918db95ae.jpeg","url":"https://www.softwareadvice.co.uk/software/414062/zenworks-service-desk","@type":"ListItem"},{"name":"etrack1","position":21,"description":"etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared Outlook folders and current ticketing/CRM/telephone systems.\n\netrack1 understands the importance of having the best tools for providing exceptional customer service and improving efficiency.\n\nFor managers and employees looking for a comprehensive solution, etrack1 offers expertise from numerous implementations, eliminating the need to source technology, implementation, and support from multiple providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.softwareadvice.co.uk/software/439232/etrack1","@type":"ListItem"},{"name":"KIX","position":22,"description":"KIX is an open source service management solution designed for IT service management (ITSM) and technical customer service teams. The software caters to organizations across industries, from small businesses to large enterprises in the public and private sectors. KIX is available in three versions to suit different needs. \n\nKIX Start is the free open source option, offering core service management functionality like ticketing, asset management, knowledge base, and reporting. KIX Pro is the full-featured professional ITSM edition with advanced capabilities for mature ITSM processes. Key features of KIX include flexible, customizable workflows aligned with ITIL best practices, a self-service portal for end users, Kanban boards for Agile development, and native integrations with complementary tools. The software is highly scalable to grow with organizations. KIX also provides tailored solutions for specific industries such as logistics, healthcare, education, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94649785-94a0-428a-9506-5310da9ce65d.png","url":"https://www.softwareadvice.co.uk/software/444865/kix","@type":"ListItem"},{"name":"Haber Chat","position":23,"description":"Haber.Chat is a versatile communication platform that seamlessly integrates with your personal or business WhatsApp accounts, offering an array of features designed to streamline business communications and enhance team collaboration. Here’s how Haber.Chat can benefit your organization:\n\nCentralized Communication: Haber.Chat consolidates all your WhatsApp messages into one intuitive interface. Manage conversations across multiple devices and team members effortlessly, ensuring no message is missed. This centralized approach enhances communication efficiency and customer satisfaction.\n\nAdvanced Chat Management: Organize your chats with labels, groups, and automated replies. These features streamline communication processes, enabling your team to respond swiftly and effectively to customer inquiries. Automated replies can handle common questions, freeing up your team to focus on more complex issues.\n\nRich Media Support: Share and receive various media types, including images, videos, documents, and audio files. This support for rich media content allows you to provide comprehensive support and information to your customers, enhancing your service quality.\n\nDetailed Analytics and Reporting: Gain insights into your communication patterns and team performance with detailed analytics and reporting tools. Monitor key metrics like response times, chat volumes, and resolution rates to identify areas for improvement and ensure your team operates at peak efficiency.\n\nSecurity and Reliability: Security is a top priority for Haber.Chat. The platform uses advanced encryption and security protocols to protect your data, ensuring your communications remain private and secure. You can trust Haber.Chat to safeguard your information while providing a reliable communication solution.\n\nCustomization and Flexibility: Tailor the platform to meet your specific business needs with a high degree of customization. From custom automated replies to personalized labels and group settings, Haber.Chat can be configured to support your unique workflows and communication strategies.\n\nSeamless Integration: Connect Haber.Chat with various third-party applications and tools to enhance your workflow and productivity. Whether you need to integrate with your CRM, helpdesk software, or other business tools, Haber.Chat offers the flexibility and compatibility to streamline your operations.\n\nUser-Friendly Interface: Designed with usability in mind, Haber.Chat features an intuitive and user-friendly interface that makes it easy for your team to navigate and utilize its features. This ease of use reduces the learning curve, allowing your team to quickly adapt to the platform and start benefiting from its capabilities.\n\nScalability: Haber.Chat is scalable to meet the needs of businesses of all sizes. Whether you’re a small business or a large enterprise, the platform can handle increasing volumes of communication and team members without compromising performance, making it a future-proof solution for your business.\n\nDedicated Support and Resources: Haber.Chat provides comprehensive support and resources to help you maximize the platform's benefits. Access detailed documentation, tutorials, and responsive customer support to ensure you get the most out of Haber.Chat.\n\nBy leveraging Haber.Chat, businesses can enhance their communication strategies, improve customer service, and streamline operations, all while maintaining high levels of security and reliability. Discover how Haber.Chat can transform your communication processes and support your business growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d6e4c6f-01ea-413b-8ad0-092c1f893aad.png","url":"https://www.softwareadvice.co.uk/software/450325/Haber-Chat","@type":"ListItem"},{"name":"NetkaQuartz Service Desk X","position":24,"description":"etkaQuartz Service Desk X (NSDX) is an ITIL-aligned IT service management platform designed to simplify, streamline, and elevate IT service delivery. By combining service desk capabilities, automation, AI-powered assistance, and industry best practices, NSDX empowers IT teams to provide faster, more reliable, and proactive support across the entire service lifecycle. The platform centralizes IT operations, improves visibility, and ensures service delivery that meets business goals and customer expectations.\n\nAt its core, NSDX offers Service Desk and Incident Management, enabling quick reporting, tracking, and resolution of IT incidents. This minimizes downtime and ensures continuous service availability. Complementing this is Problem Management, which addresses root causes to prevent recurring issues and strengthen long-term IT reliability.\n\nChange Enablement simplifies complex change processes with customizable workflows and approval chains, reducing risks and ensuring smooth implementations. With Service Request Management, users can easily submit and track requests, while agents prioritize and fulfill them efficiently, improving transparency and responsiveness.\n\nTo boost productivity, NSDX integrates Workflow and Automation. Organizations benefit from increased efficiency, reduced manual effort, improved resource utilization, and consistent service quality—factors that ultimately enhance customer satisfaction and business outcomes.\n\nKnowledge Management allows teams to seamlessly share and access information, reducing resolution time and encouraging collaboration. In addition, Integration and Collaboration ensures smooth information flow by connecting NSDX with tools such as email, chat, and project management applications.\n\nFor complete visibility, NSDX features IT Asset Management with RFID technology, streamlining registration, auditing, and maintenance. This enables precise tracking, cost savings, and compliance with audit requirements. Alongside, SLA Management ensures that service-level commitments are consistently met through prioritization, escalation policies, and timely responses.\n\nDecision-making is supported by Analytics Dashboards and Reporting, which provide real-time insights into service desk performance. From ticket volumes and SLA adherence to agent productivity, organizations can generate custom reports that highlight trends and support continuous improvement.\n\nService Catalog Management further enhances IT operations by providing a centralized source of standardized services aligned with business objectives. This improves accountability, streamlines delivery, and enhances end-user satisfaction. To make service management even more intuitive, the platform includes Co-pilot, an AI-driven assistant that leverages knowledge management to guide users, automate repetitive tasks, and simplify complex workflows.\n\nBeyond IT services, NSDX incorporates a Safety Management Module, supporting organizations in building a proactive safety culture. By preventing accidents and promoting continuous improvement, this module extends NSDX’s value beyond IT into workplace health and safety.\n\nCloud-based and requiring no installation, NSDX eliminates heavy infrastructure investment and enables rapid deployment. With scalability and flexibility at its core, the platform supports organizations of any size and industry, from SMEs to large enterprises. Whether managing incidents, enabling change, tracking assets, or driving compliance, NSDX equips IT teams with the tools to transform IT service management into a true strategic advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de060594-2bda-46c1-a5c2-ac5bc8346e77.png","url":"https://www.softwareadvice.co.uk/software/528018/NetkaQuartz-Service-Desk-X","@type":"ListItem"},{"name":"SP Employee Hub","position":25,"description":"SP Employee Hub by SP Marketplace is a modern intranet portal built natively on Microsoft 365, using SharePoint and Teams to centralize communication, collaboration, and key employee resources. \n\nDesigned as an out-of-the-box digital workplace, it brings together internal processes, documents, and tools in one intuitive hub. Employees can access everything from company news to HR resources and department updates—anytime, anywhere. \n\nBuilt with no-code flexibility, it improves productivity, boosts engagement, and supports remote or hybrid teams—all while maximizing your Microsoft 365 investment. \n\nNo extra infrastructure or third-party platforms required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd818a7f-5ae6-44c8-8a99-34396629b6eb.jpeg","url":"https://www.softwareadvice.co.uk/software/463722/SP-Employee-Self-Service-for-Office-365-and-Sharepoint","@type":"ListItem"}],"numberOfItems":25}
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