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description: Page 9 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
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title: Page 9 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) > [Page 9](https://www.softwareadvice.co.uk/directory/4160/help-desk/software?page=9)

# Help Desk Software

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## Products

1. [ServiceWise](https://www.softwareadvice.co.uk/software/30481/servicewise) — 4.6/5 (8 reviews) — ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes...
2. [HESK](https://www.softwareadvice.co.uk/software/27216/sysaid-hesk) — 4.4/5 (8 reviews) — HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution pro...
3. [Tesseron](https://www.softwareadvice.co.uk/software/352124/tesseron-asm) — 4.3/5 (8 reviews) — Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundens...
4. [WorkHub Tasks](https://www.softwareadvice.co.uk/software/356972/workhub-tasks) — 5.0/5 (8 reviews) — WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promot...
5. [MSM](https://www.softwareadvice.co.uk/software/265669/msm) — 3.9/5 (8 reviews) — With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with inno...
6. [SmartITSM](https://www.softwareadvice.co.uk/software/431222/smartitsm) — 4.6/5 (8 reviews) — Designed for businesses of all sizes, SmartITSM is an IT service management software that helps businesses identify e...
7. [Requestor](https://www.softwareadvice.co.uk/software/470950/Requestor) — 4.8/5 (8 reviews) — Requestor caters to businesses in eCommerce, telecommunications, logistics, manufacturing, and various other industri...
8. [IncidentMonitor](https://www.softwareadvice.co.uk/software/27724/incidentmonitor) — 4.1/5 (7 reviews) — IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other busines...
9. [ServicePRO](https://www.softwareadvice.co.uk/software/373753/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service re...
10. [Helprace](https://www.softwareadvice.co.uk/software/20692/helprace) — 4.7/5 (7 reviews) — Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions w...
11. [Zammad](https://www.softwareadvice.co.uk/software/249664/zammad) — 4.6/5 (7 reviews) — Zammad is a web-based open-source helpdesk and customer service software designed for companies of all sizes across m...
12. [KronoDesk](https://www.softwareadvice.co.uk/software/139462/kronodesk) — 4.0/5 (6 reviews) — KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and a...
13. [Siit](https://www.softwareadvice.co.uk/software/396390/siit) — 5.0/5 (6 reviews) — Siit enables HR and IT teams to foster long-term and meaningful relationships with their workforce. With its speciali...
14. [Interakt](https://www.softwareadvice.co.uk/software/22158/interakt) — 5.0/5 (5 reviews) — Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes acro...
15. [ManageEngine ServiceDesk Plus MSP](https://www.softwareadvice.co.uk/software/435288/manageengine-servicedesk-plus-msp) — 4.0/5 (5 reviews) — ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed serv...
16. [Neoforce](https://www.softwareadvice.co.uk/software/412730/neo4z) — 4.8/5 (5 reviews) — Neoforce is a comprehensive, cloud-based, and on-premise platform designed to help users manage services, assets, and...
17. [Sabio Virtual](https://www.softwareadvice.co.uk/software/243104/sabio-virtual) — 4.8/5 (5 reviews) — Sabio Virtual is a help desk solution designed to help businesses organize technical calls, track team members' produ...
18. [IBI-aws](https://www.softwareadvice.co.uk/software/337696/ibi-aws) — 5.0/5 (4 reviews) — IBI-aws is a customer information and knowledge search system designed to centralize customer information in within t...
19. [Pulsedesk](https://www.softwareadvice.co.uk/software/357315/pulsedesk) — 5.0/5 (4 reviews) — Pulsedesk allows organizations to automate their customer support operations with a reliable help desk system. Busine...
20. [UKG HR Service Delivery](https://www.softwareadvice.co.uk/software/144439/ukg-hr-service-delivery) — 5.0/5 (4 reviews) — PeopleDoc is a cloud-based core HR and document management solution for midsize and large businesses. Primary feature...
21. [OneHash Chat](https://www.softwareadvice.co.uk/software/351159/onechat) — 5.0/5 (4 reviews) — OneChat is a powerful customer assistance tool that offers businesses a suite of features that are not available with...
22. [IFS assyst](https://www.softwareadvice.co.uk/software/6416/axios-systems-assyst) — 3.5/5 (4 reviews) — assyst by Axios Systems is an IT services management solution that offers service management, service catalog, self-s...
23. [Sugester](https://www.softwareadvice.co.uk/software/265933/sugester) — 4.0/5 (4 reviews) — Sugester is a knowledge management software designed to help businesses manage service tickets and interact with pros...
24. [ENSPACE](https://www.softwareadvice.co.uk/software/506107/Asken) — 4.3/5 (4 reviews) — ENSPACE is a comprehensive software solution designed to help businesses streamline their operations and increase eff...
25. [SimplyDesk](https://www.softwareadvice.co.uk/software/414962/simplydesk) — 4.5/5 (4 reviews) — SimplyDesk is a complete, modular IT Management platform designed to centralize and optimize IT operations for organi...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software)
- [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software)

## Links

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-----

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It includes components for incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit service request., as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with list, trend, summary and distribution reports..\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/968b07b7-3690-4017-8e1b-72a14049235e.png","url":"https://www.softwareadvice.co.uk/software/30481/servicewise","@type":"ListItem"},{"name":"HESK","position":2,"description":"HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires assistance, a ticket can be logged, which is then prioritized and managed by the system based on department and urgency.\n\n\nThe ticket submission form can be customized to suit a particular business requirement. After a ticket has been assigned, a staff member can interact with the customer through a Web interface, make relevant notes and upload necessary files. An admin panel enables users to filter and sort these tickets and check the status of their progress. Once the query is resolved, the customer is notified via email.\n\n\nHESK can also make the most commonly asked queries a part of knowledgebase and generate staff performance reports. The system supports unlimited users and allows for the submission of unlimited tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c002662-5f42-4a15-89b9-00d06f7a69d9.png","url":"https://www.softwareadvice.co.uk/software/27216/sysaid-hesk","@type":"ListItem"},{"name":"Tesseron","position":3,"description":"Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundenservice oder interne Prozesse: Mit Tesseron steuern Sie komplexe Serviceabläufe effizient, transparent und automatisiert. Intelligente Workflows, Self-Service-Portale und eine zentrale Plattform sorgen für klare Zuständigkeiten, reduzierte Bearbeitungszeiten und vollständige Transparenz. Durch REST-API lassen sich bestehende Systeme wie M365, ERP oder CRM nahtlos integrieren. Besonders geeignet ist Tesseron für mittelständische Unternehmen in regulierten oder digitalisierungsgetriebenen Branchen. Unser modularer Ansatz ermöglicht individuelle Rollouts – skalierbar. sicher. zukunftsfähig. Tesseron begleitet Sie partnerschaftlich von der Einführung bis zum täglichen Betrieb – für effiziente Prozesse, zufriedene Teams und echte Entlastung im Alltag.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebe1a4c9-63e9-45d2-a2c5-92c67eb23e6e.png","url":"https://www.softwareadvice.co.uk/software/352124/tesseron-asm","@type":"ListItem"},{"name":"WorkHub Tasks","position":4,"description":"WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promote teamwork across an organization. With its robust user roles and data privacy features, it provides a secure platform for creating tickets from various sources, including email and the web. Moreover, its integrated escalation management feature ensures tasks are completed promptly and accurately.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e78be299-b9ed-439a-bb24-f9e2a2d8c590.jpeg","url":"https://www.softwareadvice.co.uk/software/356972/workhub-tasks","@type":"ListItem"},{"name":"MSM","position":5,"description":"With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey.\n\nWe are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.\n\nWork smarter with Marval:\n\n- Transparant, clear and faster decision making\n\nMarval Data Lakehouse technology offering real-time\nholistic view for data-driven decisions.\n\n- Focus on high-value tasks\n\nRobotic Process Automation reducing human error and\nrepetition\n\n- Seamless integration capability\n\nOffering open Restful APIs documented under Swagger for extensive integrations capabilities.\n\n- Predictive incident and Problem management\n\nAI and ML allows Marval to automatically detect and respond to potential issues.\n\nHerewith we'd like to drill down into the benefits of AI in Service Management. \n\nUsing powerful AI algorithms based on data collated from numerous sources, Marval delivers informative, reactive, predictive and preventative information enabling you to:\n\n- Avoid unplanned down time\n- Offer enhanced service predictability\n- Make more effective use of knowledge and resources\n- Focus on business benefits\n- Adopt an intuitive approach with Machine Learning\n\nWith Marval we also use AI in Problem Management. AI in Problem Management could carry out the incident matching activities previously carried out manually. Using algorithms based on pre-defined pain and impact criteria, it could prioritise the underlying problems and even take that a step further by interrogating vendor websites to automatically identify potential fixes. It could even raise changes and implement the patch if the associated level of risk was deemed acceptable.\n\nService Level Management is another process where we integrate AI. Algorithms based upon service level targets, and the various factors that determine whether\nthey are likely to be achieved (such as capacity, changes, planned staffing levels, budgets etc) could together flag up situations, ahead of time, when service availability might come under threat. Such an “early warning system” would provide time and awareness, allowing for mitigation activities to be conducted proactively, ensuring that robust and cost effective, long-lasting resolutions can be put in place instead of the reactive, sticking plaster solutions that might otherwise have been the only viable option.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b8e04fc-aae0-4287-8c57-2075af70d505.png","url":"https://www.softwareadvice.co.uk/software/265669/msm","@type":"ListItem"},{"name":"SmartITSM","position":6,"description":"Designed for businesses of all sizes, SmartITSM is an IT service management software that helps businesses identify error-prone processes, monitor service outages, and more on a unified platform. It enables supervisors to link incident tickets to issues and configure various roles and approvals. \n\nThe tool allows users to track asset lifecycle duration, troubleshoot the system during service operations, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa29640c-84ec-4e12-9f82-5782f6b6cd2b.jpeg","url":"https://www.softwareadvice.co.uk/software/431222/smartitsm","@type":"ListItem"},{"name":"Requestor","position":7,"description":"Requestor caters to businesses in eCommerce, telecommunications, logistics, manufacturing, and various other industries. It helps users organize and automate requests, whether for customer communication or internal collaboration.\n\nWith cloud-based and on-premise deployment, Requestor consolidates communication from various channels such as email, chat, SMS, internal portal, WhatsApp, and more into a unified platform. It facilitates integration with various third-party systems, centralized user management solutions, and AI tools for enhanced automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a3e203aa-0ec7-4cc0-a572-bed8ffb7ac84.png","url":"https://www.softwareadvice.co.uk/software/470950/Requestor","@type":"ListItem"},{"name":"IncidentMonitor","position":8,"description":"IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud.\n\n\nThe service management framework offers ITIL process templates with an integrated workflow process designer, self-service portal and service catalog forms designer to customize and extend the solution.\n\n\nKey features include ITSM, customer service and support, help desk, service catalog, web self-service, knowledge base, live chat and field service functionality. Performance metrics are available through dashboards, canned reports, report query tool and export features. Reports are available in PDF, HTML, or XLS. The open integration functionalities enable users to broker service requests and engage partners.\n\n\nIncidentMonitor runs on a Windows operating system. Clients can access the solution remotely via mobile applications for iOS and Android devices. Support is available via online service desk, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11d10ede-52ce-4739-a940-b477ed0d2afe.png","url":"https://www.softwareadvice.co.uk/software/27724/incidentmonitor","@type":"ListItem"},{"name":"ServicePRO","position":9,"description":"ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.\n\nServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.  \n\nFrom support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results; empowers end-users with self-service capabilities and optimizes service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.softwareadvice.co.uk/software/373753/servicepro","@type":"ListItem"},{"name":"Helprace","position":10,"description":"Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback portal.\n\n\nHelprace lets users organize interactions with customers and address customer feedback and questions. The solution provides customers with different reports based on response time, resolution time and customer feedback.\n\n\nIn Helprace, users can create canned responses to common questions and establish case rules. Different filters are available, so users can manage specific customer interactions.\n\n\nHelprace also provides space for customer communities: users can set up forums where customers can ask questions, and other customers can answer them. Users can monitor these conversations. The solution provides integration with applications like Facebook, Webhooks, Google Analytics and WordPress.\n\n\nHelprace is available on a monthly subscription basis that includes support via phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cba82bf-1fa9-4cca-a2a7-269e6a492e49.png","url":"https://www.softwareadvice.co.uk/software/20692/helprace","@type":"ListItem"},{"name":"Zammad","position":11,"description":"Zammad is a web-based open-source helpdesk and customer service software designed for companies of all sizes across many industries.\n\nZammad offers key features like ticket management, autosave, full-text search, template creation, external authentication, time recording, smart chat, reporting, and more. Users can create tickets via email, web forms, chat, or phone. Emails are automatically linked to the appropriate tickets. Agents can set up saved replies, tags, and macros to streamline response times. The knowledge base allows administrators to provide customers with answers to common questions. The reporting provides managers insights into ticket volumes, response times, and agent workloads.\n\nZammad works on all major operating systems and is mobile-friendly for agents on the go. Zammad’s open application programming interface (API) also allows for integration with third-party applications and uses technologies such as WebApp/HTML5, WebSockets, and REST in the front end, while the back end works with Ruby on Rails.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29af6ea9-42ff-48ca-a3bb-2e33e092cd6f.png","url":"https://www.softwareadvice.co.uk/software/249664/zammad","@type":"ListItem"},{"name":"KronoDesk","position":12,"description":"KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud.\n\n\nBusinesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard.\n\n\nKronoDesk provides an online support forum for customers to raise issues with support agents and other community members. The solution also allows businesses to create an online knowledge base to post answers to common questions.\n\n\nKronoDesk is offered on both a monthly subscription and one-time license basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de77f5c7-0f78-4d04-892a-bc168b7d412e.png","url":"https://www.softwareadvice.co.uk/software/139462/kronodesk","@type":"ListItem"},{"name":"Siit","position":13,"description":"Siit enables HR and IT teams to foster long-term and meaningful relationships with their workforce. With its specialized internal help desk, Siit provides organizations with top-notch employee service experiences. \n\nBy centralizing employee requests and managing communication channels such as Slack and email, Siit streamlines processes and automates manual tasks. With Siit's analytics capabilities, HR and IT teams gain greater control over employee experiences.\n\nWith Siit, you can build long-term employee relations by assisting them with all their internal requests. You will be able to:\n- Streamline employee requests directly through Slack or from emails\n- Automate manual and repetitive tasks\n- Build a self-service employee portal in no-code\n- Identify people's needs and attrition risks","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/71f45b47-8222-4d23-9c78-f6a3fc2f4da3.jpeg","url":"https://www.softwareadvice.co.uk/software/396390/siit","@type":"ListItem"},{"name":"Interakt","position":14,"description":"Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes across various industries.\n\n\nInterakt helps users capture leads. Existing leads can be imported into the system, divided into segments and nurtured in real-time. Interakt has a customer database where users can track customer sessions and activities. Each customer has a profile where users can track customer progress and group them into segments. Interakt also features email automation, which includes customizable templates and sends automated marketing and transactional emails.\n\n\nA live chat module is included in the solution. Users can engage new customers and provide live support for existing customers. Chat windows are customizable and an offline mode is offered.\n\n\nInterakt offers services on a monthly subscription basis that includes support via FAQs and through an online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/139cb7e7-3095-4e19-a2d2-f317c0793937.png","url":"https://www.softwareadvice.co.uk/software/22158/interakt","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus MSP","position":15,"description":"ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed service providers (MSPs) with account management, incident management, automated billing and more. It is compatible with Windows 10, Windows XP and Linux operating systems.\n\n\nServiceDesk Plus MSP tracks key performance indicators (KPIs) and identify different avenues for offering services, client acquisition and revenue generation. Users can deploy agents who can scan for changes and push them to a service provider. The auto-assign functionality assigns technicians tickets based on availability and access.\n\n\nAdditionally, ServiceDesk Plus MSP offers management capabilities for problems, assets, purchases and contracts, service catalogs and custom reporting options. The solution supports integration with various third-party IT management applications. Mobile applications are also offered for iOS, Android and Windows devices.\n\n\nServiceDesk Plus MSP offers services on a subscription basis, as well as perpetual licenses.  Support is available via phone, email and through an online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2fb9ae88-8d63-49d1-8329-309eec51470c.png","url":"https://www.softwareadvice.co.uk/software/435288/manageengine-servicedesk-plus-msp","@type":"ListItem"},{"name":"Neoforce","position":16,"description":"Neoforce is a comprehensive, cloud-based, and on-premise platform designed to help users manage services, assets, and customer relationships. With a focus on adaptability, scalability, and ease of use, Neoforce is engineered to meet diverse business needs across sectors, from small startups to large enterprises.\n\nKey features include: \n\n<li>IT Service Management (ITSM): Streamline IT operations with the ITSM module, which offers ticketing, incident management, and real-time tracking.\n</li><li>Facility Management (FMIS): Manage physical assets, from buildings to equipment, with Neoforce's FMIS module.\n</li><li>Asset Management: It helps users track asset conditions and lifecycles effortlessly.\n</li><li>Contract Management: Manage contracts, set renewal reminders, and centralize legal documents in one place.\n</li><li>Customer Relationship Management (CRM): Build and maintain customer relationships with a CRM system that allows users to track interactions, sales, and feedback.\n</li><li>Client Portal: Offer clients a fully customizable and configurable portal where they can track tickets, read FAQs, and submit requests.\n</li><li>Wiki: Create a knowledge base where teams and clients can find answers to common questions, how-to guides, and best practices.\n</li><li>User-Friendly Interface: Navigate through Neoforce's intuitive interface that enhances user experience and boosts productivity.\n</li><li>Real-Time Updates: Get instant notifications and updates. \n</li><li>Multi-Device Accessibility: Neoforce is accessible from any device, offering users unparalleled flexibility.\n</li><li>Secure and Compliant: With a strong focus on security, Neoforce is compliant with industry standards, ensuring that user data is safe and secure.\n</li><li>Customizable Workflows: Tailor workflows to meet specific needs, ensuring efficiency and effectiveness in operations.\n</li><li>Collaborative Environment: Neoforce promotes a collaborative work environment by allowing team members to communicate, share documents, and update each other in real-time.\n</li><li>Cost-Effective: With a transparent pricing model, Neoforce offers value for money, ensuring clients pay for only used features.\n\nWhether looking to improve service delivery, manage assets, or enhance customer relationships, Neoforce provides a one-stop solution that combines functionality, flexibility, and ease of use.</li>","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cd4214d-bd7d-4683-9994-554a7d096e5b.png","url":"https://www.softwareadvice.co.uk/software/412730/neo4z","@type":"ListItem"},{"name":"Sabio Virtual","position":17,"description":"Sabio Virtual is a help desk solution designed to help businesses organize technical calls, track team members' productivity and access information related to customer support from within a unified platform. Administrators can monitor the status of pending calls through a pie chart and use the search functionality to retrieve required information from the knowledge base.\n\nKey features of Sabio Virtual include permission management, calendar view, data visualization and time tracking. Businesses can organize articles into topics or subtopics and filter calls based on customers, date, technicians, status and other keywords. Additionally, professionals can generate reports in PDF formats and track the evolution of working hours for each client.\n\nSabio Virtual is available for free or on monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9911d75e-a104-4cfe-9a35-811dae04fa5c.png","url":"https://www.softwareadvice.co.uk/software/243104/sabio-virtual","@type":"ListItem"},{"name":"IBI-aws","position":18,"description":"IBI-aws is a customer information and knowledge search system designed to centralize customer information in within the service desk environment.\n\nWith IBI-aws, users can localize customer complaints in real time, map telephone connections transparently, and immediately assign the service instructions given. Automatic archiving of records per customer or across all customers is available for quality assurance purposes. In addition, the administration before setting costs/checking or creating projects and evaluating all costs can be carried out within IBI-aws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b540c38a-5c25-431d-a6c8-87b986fccdb4.png","url":"https://www.softwareadvice.co.uk/software/337696/ibi-aws","@type":"ListItem"},{"name":"Pulsedesk","position":19,"description":"Pulsedesk allows organizations to automate their customer support operations with a reliable help desk system. Businesses can manage teams and customer engagement on a centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0eec95b1-937c-46c8-a229-168385526a16.jpeg","url":"https://www.softwareadvice.co.uk/software/357315/pulsedesk","@type":"ListItem"},{"name":"UKG HR Service Delivery","position":20,"description":"PeopleDoc is a cloud-based core HR and document management solution for midsize and large businesses. Primary features include case management, HR process automation, file management, employee management and onboarding.\n\n\nThe onboarding module allows users to add new hires to the system that allows new hires to log on and view welcome messages, videos, read the job description and fill necessary paperwork.\n\n\nNew workers can sign documents electronically and the involved parties are informed via notification.  \n\n\nThe employee portal allows current employees to search through created knowledge base articles and FAQs to find the answers they need. HR users can even create workflows to route and track employee requests. PeopleDoc is also mobile and tablet compatible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6247453d-501f-49d6-9bbf-91c3feea0f96.jpeg","url":"https://www.softwareadvice.co.uk/software/144439/ukg-hr-service-delivery","@type":"ListItem"},{"name":"OneHash Chat","position":21,"description":"OneChat is a powerful customer assistance tool that offers businesses a suite of features that are not available with other customer support software and helps them manage their interactions with customers. Its key features are listed below.\n\nCommunication in Real Time\nCustomer inquiries can be responded to as rapidly as feasible. By utilizing OneChat, you'll be able to stay in touch with your website's visitors and facilitate them with timely assistance. \n\nIncrease Interaction\nOnboard new customers while re-engaging with current ones with customized communications and email campaigns. Enhance consumer interaction and engagement by sending relevant messages to new customers. \n\nOne-Stop Shop for All Your Customer Information\nAssemble and store all customer information in a central location for quick and easy access. You can keep track of the progress of queries and follow-ups with prospective leads  with proper segmentation.\n\nThe Use of Chatbots\nChatbots can automate the process of interacting with new potential customers across a variety of platforms. Using chatbots, you can preemptively attain new leads in order to increase conversions.  A chatbot with a clean, easy-to-use UI that makes it easy for businesses to get started right away\n\nStreamline the Work of Your Agents\nRather than switching between apps, stay in touch with your entire customer base via multiple channels. Preset responses to frequently asked questions allow you to respond to conversations more quickly. Your team can communicate with each other internally using shared inboxes.\n\nAccess to a common email inbox\nMake it easier to communicate with your clients and colleagues by centralizing communications. Respond to customer inquiries and maintain control of internal debates in an effortless manner.\n\nOmni-channel communication\nSupport customers across multiple channels, including email, website live chat, social media platforms like Facebook and Twitter, as well as messaging apps like WhatsApp and Slack, by providing consistent service across all of these mediums.\n\nIntegrations with Third-Party Apps\nExtending your feature set by consolidating with third-party applications such as Slack, Shopify, Woo Commerce, Calendly, Stripe, and a host of others will broaden your horizons of features available to you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b0379d-7cb4-4e25-80d0-929d392dabcd.png","url":"https://www.softwareadvice.co.uk/software/351159/onechat","@type":"ListItem"},{"name":"IFS assyst","position":22,"description":"assyst by Axios Systems is an IT services management solution that offers service management, service catalog, self-service, asset management and collaboration within a suite. Its interface makes use of drag-and-drop tools and allows users to design interface and functions for their processes.\n\n\nassyst provides end users with a customized catalog of frequently requested services, which allows users to manage request services and ticketing process. assyst also provides a self-service portal for customers to handle requests on their own.\n\n\nassyst features IT governance, which allows users to implement ITIL and COBIT practices, manage IT service portfolio and prepare performance reports for IT function. The product also features multi-channel collaboration, which allows teams to communicate via chat, email, mobile, social and web options.\n\n\nassyst is available as Software-as-a-Service (SaaS) or as an on-premise installation. It offers solutions tailored for multiple industries, such as health care, manufacturing and the public sector.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a94b592-391d-46ba-8c63-e6989ece4f86.jpeg","url":"https://www.softwareadvice.co.uk/software/6416/axios-systems-assyst","@type":"ListItem"},{"name":"Sugester","position":23,"description":"Sugester is a knowledge management software designed to help businesses manage service tickets and interact with prospects. The platform enables administrators to maintain detailed call logs and set up a voice-over-IP telephony system to conduct chats.\n\nAdditionally, managers can utilize the Customer relationship management (CRM) module to create client profiles through the collected information.\n\nSugester lets businesses integrate the system with several third-party applications including BigCommerce, GitHub, PrestaShop, Volusion, WordPress and Plivo. Pricing is based on monthly subscriptions and support is extended via phone, email, chat, knowledge base, forum and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8b7c70b-7532-4c8c-af59-7337e46a535d.png","url":"https://www.softwareadvice.co.uk/software/265933/sugester","@type":"ListItem"},{"name":"ENSPACE","position":24,"description":"ENSPACE is a comprehensive software solution designed to help businesses streamline their operations and increase efficiency. Its target market includes small, medium, and large businesses across a variety of industries, including finance, healthcare, legal, real estate, and technology. The software is designed to provide a wide range of features and customizable options, making it ideal for businesses of all sizes and industries.\n\nENSPACE offers solutions for managing documents, data, workflows, and contracts, as well as customer relationship management, project management, and task management. Its financial management capabilities help businesses track their finances and make data-driven decisions. The form builder and help desk features help businesses create and manage forms, as well as provide support to customers. The legal document management functionality provides businesses with a way to easily manage and organize legal documents.\n\nENSPACE's online CRM allows businesses to manage their customer interactions and improve relationships. The project management features enable businesses to track their projects, manage tasks and timelines, and collaborate with team members. The task management capabilities help businesses organize and prioritize their tasks, assign them to team members, and track their progress.\n\nENSPACE's workflow management functionality provides businesses with a way to automate their workflows, eliminating the need for manual intervention and reducing errors. Its small business CRM solution offers affordable, yet robust, features designed specifically for small businesses.\n\nOverall, ENSPACE is an all-in-one solution that provides businesses with the tools they need to optimize their processes, save time and resources, and boost their bottom line. Its customizable options and broad range of features make it a valuable tool for any business looking to improve their workflow and increase efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eeecb67a-0f21-47ba-8150-8259c2b7e406.png","url":"https://www.softwareadvice.co.uk/software/506107/Asken","@type":"ListItem"},{"name":"SimplyDesk","position":25,"description":"SimplyDesk is a complete, modular IT Management platform designed to centralize and optimize IT operations for organizations of all sizes. Combining IT Service Management (ITSM), IT Asset Management (ITAM), and additional business support modules, SimplyDesk enables teams to deliver better service, track resources efficiently, and maintain full control over their digital and physical environments.\n\nAll-in-One Platform for IT Efficiency\nSimplyDesk brings together everything IT teams need into a single web-based platform:\n\nMultichannel Helpdesk for managing support tickets via email, web portal, or phone\n\nSLA tracking with automated routing, prioritization, and escalation rules\n\nService catalog and knowledge base for user self-service and reduced support load\n\nIT Asset Management (ITAM) for complete lifecycle tracking of hardware and software\n\nAutomated inventory with network scan, software detection, and license control\n\nRemote control and software deployment tools for real-time assistance and mass rollout\n\nNetwork mapping and CMDB to visualize dependencies and support proactive service delivery\n\nAlert engine for monitoring deadlines, changes, or non-compliance events\n\nDashboards and reporting for actionable insights, audits, and performance tracking\n\nAll modules are interconnected to create a seamless flow between incidents, assets, contracts, users, and internal processes—improving both efficiency and data reliability.\n\nManage IT and Non-IT Assets with Ease\nBeyond IT hardware and software, SimplyDesk enables organizations to manage fixed assets such as furniture, office equipment, and other general resources. Using QR codes, barcodes, or RFID tags, users can conduct fast and accurate physical inventories. Assets can be assigned, tracked, audited, and monitored in real time—ideal for facility managers, public sector institutions, or education environments.\n\nFlexible, Scalable, and Customizable\nWhether you're a small IT team or a large enterprise, SimplyDesk adapts to your needs. Its modular structure lets you activate only the features you require, reducing complexity and cost. Workflows, fields, access rights, views, and notifications are fully customizable. The interface is intuitive, multilingual, and responsive—accessible from any device.\n\nSimplyDesk is available in both SaaS (cloud) and on-premise license formats, offering maximum flexibility in terms of hosting, security, and internal policies.\n\nBuilt for Decision-Making and Governance\nFrom SLA performance to inventory status and support workload, SimplyDesk provides clear, real-time dashboards and exportable reports. IT managers and CIOs can monitor KPIs, forecast renewals, control budgets, and support decision-making with reliable, centralized data.\n\nTrusted by Multiple Sectors\nSimplyDesk is trusted by organizations in various industries, including:\n\nPublic sector and local governments\n\nHospitals and healthcare providers\n\nUniversities and schools\n\nCorporations and service companies\n\nManaged Service Providers (MSPs)\n\nIts adaptability makes it suitable for diverse IT environments, from technical support to asset governance and internal service optimization.\n\nResponsive Expert Support\nSimplyDesk comes with expert support to help you get the most from the platform. From implementation to day-to-day operations, a responsive team is available to assist with setup, training, and troubleshooting. Customers value the platform’s reliability, clarity, and fast time-to-value.\n\nWhy Choose SimplyDesk?\nAll-in-one ITSM & ITAM platform\n\nModular and scalable\n\nFast deployment, intuitive UI\n\nSaaS or on-premise availability\n\nCovers IT and non-IT assets\n\nInterconnected processes\n\nDetailed reporting and dashboards\n\nExpert support when you need it\n\nSimplyDesk helps you streamline IT operations, reduce service delays, gain full visibility over assets, and improve user satisfaction—within a unified, modern platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5616ce48-7608-4b58-806e-49e9b05d6ddf.png","url":"https://www.softwareadvice.co.uk/software/414962/simplydesk","@type":"ListItem"}],"numberOfItems":25}
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