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description: Page 5 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) > [Page 5](https://www.softwareadvice.co.uk/directory/4160/help-desk/software?page=5)

# Help Desk Software

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## Products

1. [Motadata ServiceOps](https://www.softwareadvice.co.uk/software/356294/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processe...
2. [AzureDesk](https://www.softwareadvice.co.uk/software/36663/azuredesk) — 4.5/5 (50 reviews) — AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features ...
3. [Call Center Studio](https://www.softwareadvice.co.uk/software/70301/call-center-studio) — 4.5/5 (47 reviews) — Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences ...
4. [Raiseaticket](https://www.softwareadvice.co.uk/software/461867/Raiseaticket) — 4.7/5 (46 reviews) — Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and st...
5. [HaloITSM](https://www.softwareadvice.co.uk/software/343984/haloitsm) — 4.7/5 (43 reviews) — HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizat...
6. [Incident IQ](https://www.softwareadvice.co.uk/software/324138/incidentiq) — 4.6/5 (42 reviews) — Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Inci...
7. [GLPI](https://www.softwareadvice.co.uk/software/419465/glpi) — 4.5/5 (41 reviews) — GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, pro...
8. [Kapture CX](https://www.softwareadvice.co.uk/software/23771/Kapture) — 4.2/5 (40 reviews) — Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every oper...
9. [Wavity Help & Service Desk](https://www.softwareadvice.co.uk/software/351259/wavity-help-and-service-desk) — 4.8/5 (39 reviews) — Wavity’s Help and Service Desk Application can be used for internal as well as external users. Wavity has led the pro...
10. [NABD System](https://www.softwareadvice.co.uk/software/142438/nabd) — 4.6/5 (38 reviews) — NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industr...
11. [Deskpro](https://www.softwareadvice.co.uk/software/130528/deskpro) — 4.6/5 (38 reviews) — Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as infor...
12. [Agiloft](https://www.softwareadvice.co.uk/software/10266/agiloftcm) — 4.8/5 (38 reviews) — Agiloft is a cloud-based contract management software that helps businesses streamline the entire contract lifecycle ...
13. [ThriveDesk](https://www.softwareadvice.co.uk/software/333563/thrivedesk) — 4.7/5 (37 reviews) — ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to strea...
14. [User.com](https://www.softwareadvice.co.uk/software/99203/user-com) — 4.6/5 (36 reviews) — User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The...
15. [Desku](https://www.softwareadvice.co.uk/software/371788/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io ...
16. [HaloPSA](https://www.softwareadvice.co.uk/software/142627/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed ...
17. [UseResponse](https://www.softwareadvice.co.uk/software/3685/useresponse) — 4.6/5 (36 reviews) — UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tool...
18. [EcholoN](https://www.softwareadvice.co.uk/software/108411/echolon) — 4.7/5 (35 reviews) — EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, as...
19. [FootPrints](https://www.softwareadvice.co.uk/software/37363/footprints) — 3.5/5 (34 reviews) — FootPrints is on-premise information technology service management solution, which helps businesses manage assets and...
20. [iSupport](https://www.softwareadvice.co.uk/software/139696/isupport) — 4.3/5 (34 reviews) — iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem m...
21. [Jitbit Helpdesk](https://www.softwareadvice.co.uk/software/8143/jitbit) — 4.5/5 (33 reviews) — JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routi...
22. [Oracle B2C Service](https://www.softwareadvice.co.uk/software/459956/Oracle-Right-Now) — 4.5/5 (32 reviews) — Oracle B2C Service is a customer service platform that helps businesses deliver personalized service experiences acro...
23. [SMART Service Desk](https://www.softwareadvice.co.uk/software/31189/smart-service-desk) — 4.7/5 (31 reviews) — SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry...
24. [Anakage](https://www.softwareadvice.co.uk/software/186781/anakage-end-user-support-automation-platform) — 4.4/5 (31 reviews) — Anakage offers an end-user support automation platform for IT service desk teams. This solution is designed to help a...
25. [Milldesk](https://www.softwareadvice.co.uk/software/266381/milldesk) — 5.0/5 (31 reviews) — Milldesk is an IT help desk and service management platform designed for managing all aspects of your IT department. ...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software)
- [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software)

## Links

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-----

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With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.\n\nWhen you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.\n\nFeatures like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. \n\nWith voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.\n\nThe solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.\n\nCall Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7169904-47ad-45b9-bcf8-5bf1eb38a830.png","url":"https://www.softwareadvice.co.uk/software/70301/call-center-studio","@type":"ListItem"},{"name":"Raiseaticket","position":4,"description":"Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and streamline communication between customers and the support team. Key features include knowledge base management, multiple SLAs, ticketing, customer management, client portal, and real-time notifications. \n\nSupport teams using Raiseaticket can deliver successful customer support through different channels. The platform enables managers to assign tickets to agents or teams, attach files, add notes, and track time spent on tickets. Supervisors can also route requests on the basis of groups or skills to the appropriate channels, and escalate issues accordingly. Additionally, built-in reports allow team managers to analyze ticket and agent performance. \n\nRaiseaticket also helps users create different SLAs for different types of customers following unique business hours, ensuring tickets are resolved in a defined amount of time. The platform is available for free and support is extended via FAQs, documentation, knowledge base, phone, and online inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90c02991-bd93-4675-938c-abb9b1fc4ec0.jpeg","url":"https://www.softwareadvice.co.uk/software/461867/Raiseaticket","@type":"ListItem"},{"name":"HaloITSM","position":5,"description":"HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. \n\n\nHaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.\n\n\nPricing is charged per user, per month, and is billed annually. Support is offered via phone or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1dbbd18e-0925-42aa-9df9-e4b734550974.png","url":"https://www.softwareadvice.co.uk/software/343984/haloitsm","@type":"ListItem"},{"name":"Incident IQ","position":6,"description":"Incident IQ is a workflow management solution built by K-12, exclusively for K-12.  \n\nHeadquartered in Atlanta, GA, Incident IQ is 130+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts.\n\nWith thousands of learning devices spread throughout student homes, bare bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. \n\nFrom help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized the way K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! \n\nIncident IQ takes a holistic approach to supporting technology in schools and is differentiated from competition in two primary ways:\n\n1) Our focus on K-12 allows Incident IQ to be tailored to the specific needs of education. Our support apps and integrations go further to help districts support the 21st-century classroom with integrations for leading student information, learning management, single sign-on, and asset management systems.\n\n2) Incident IQ integrates asset management as a core component of help desk support. Teachers and students don't need to know the specifics of the technology they need help with—it’s all tied into their Incident IQ account. The user interface has been designed to be intuitive for educators, with a step-by-step ticket wizard that gets most requests submitted in under a minute. While faculty members are given a simple way to enter help tickets tickets, Incident IQ provides IT staff with detail-rich tickets, allowing for quicker resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09ba0d1c-84f8-4a42-9b4f-2655afcd85ed.png","url":"https://www.softwareadvice.co.uk/software/324138/incidentiq","@type":"ListItem"},{"name":"GLPI","position":7,"description":"GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/182b0879-22d4-4917-8547-350e8e4462d0.png","url":"https://www.softwareadvice.co.uk/software/419465/glpi","@type":"ListItem"},{"name":"Kapture CX","position":8,"description":"Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3dab6e5-8340-4283-90a6-9337e731e74a.png","url":"https://www.softwareadvice.co.uk/software/23771/Kapture","@type":"ListItem"},{"name":"Wavity Help & Service Desk","position":9,"description":"Wavity’s Help and Service Desk Application can be used for internal as well as external users.\n\nWavity has led the product development with a user-centric approach. With the widget-driven UI, users can customize the look and feel to what they need and how they want to view things, thereby making the UI their own. This solution is role aware, so users are presented with only those things that are pertinent to them and are needed to get their work done.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0d140dd-caab-46ca-87b8-a39d8a64be9b.jpeg","url":"https://www.softwareadvice.co.uk/software/351259/wavity-help-and-service-desk","@type":"ListItem"},{"name":"NABD System","position":10,"description":"NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics.\n\n\nNABD enables users to connect with their customers, filter relevant content and manage service requests. It also provides preconfigured automation tools for the service desk module.\n\n\nThe software offers a customizable support center and configurable SSL rules. Users can engage with external auditors and suppliers. NABD also offers compliance management, social media integration, multi-channel customer service, ticket tracking, issue tracking and live chat. The program is available in Arabic, English and French.    \n\n\nNABD is available in a monthly subscription pricing option. Support is offered through an online help desk and FAQ section, live chat, email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d40d59e7-3265-48ee-9a47-2832a5885c4b.png","url":"https://www.softwareadvice.co.uk/software/142438/nabd","@type":"ListItem"},{"name":"Deskpro","position":11,"description":"Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.\n\n\nDeskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.\n\n\nAdditionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.\n\n\nSupport is available via email, product guides and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40fb1d36-18e6-4c51-8213-9bb9c73e9db5.png","url":"https://www.softwareadvice.co.uk/software/130528/deskpro","@type":"ListItem"},{"name":"Agiloft","position":12,"description":"Agiloft is a cloud-based contract management software that helps businesses streamline the entire contract lifecycle with customizable workflows. The platform is designed for various sectors such as healthcare, legal and procurement. Its comprehensive Data-first Agreement Platform enables complete contract lifecycle management. Additionally, the platform is equipped with Convo AI, an AI-driven natural language search tool, which assists users in swiftly locating contract information without burdening legal staff with excessive requests. The solution provides various features including automated contract onboarding, third-party contract review and AI-based contract editing. Users have the ability to construct custom AI models using their own contract data easily, without needing to write code or deal with complex calculations","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027242d2-0397-45d5-8706-9f7f63d8d0c7.jpeg","url":"https://www.softwareadvice.co.uk/software/10266/agiloftcm","@type":"ListItem"},{"name":"ThriveDesk","position":13,"description":"ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to streamline customer support operations. It offers a shared inbox, which lets representatives manage customers' requests, chat interactions, and phone conversations on a centralized dashboard.\n\nKey features of ThriveDesk include customer relationship management, digital workspace, team collaboration, community, and knowledge base. Customer support teams can use the platform to search, create, delete, merge or assign conversations to other team members. Additionally, the tool allows businesses to automatically forward incoming emails to a shared inbox, track recurring queries, perform bulk changes across conversations, set up team signatures, and more. \n\nBusinesses can utilize ThriveDesk to configure a brand-specific knowledge base site, customize URL for SEO purposes, and design a user interface using custom CSS. Pricing is available on monthly and annual subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d18ef494-fc90-42f5-86cd-bff510f012eb.png","url":"https://www.softwareadvice.co.uk/software/333563/thrivedesk","@type":"ListItem"},{"name":"User.com","position":14,"description":"User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups or web push notifications as per individual preference.\n\n\nSet up dynamic processes and send automated emails for any predictable scenario. Modules included in each account are chat, customer relationship management (CRM), a knowledge base, and calendar integrations. With User.com, it is easy to create automation sequences and save time while ensuring that your communication is consistent across the board.\n\n\nThe product is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee1cfc44-3f00-416f-b4ef-9bd866b0311d.png","url":"https://www.softwareadvice.co.uk/software/99203/user-com","@type":"ListItem"},{"name":"Desku","position":15,"description":"Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.\n\n\nDesku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3800c5ee-b07f-4a0d-aca9-d213d1d3ccb1.png","url":"https://www.softwareadvice.co.uk/software/371788/desku","@type":"ListItem"},{"name":"HaloPSA","position":16,"description":"HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalog management.\n\n\nFrom one centralized system, HaloPSA allows MSPs to manage the entire lifecycle of items, assets, and contracts from in-network or out-of-network using remote access and access management. With asset management, users are able to track all configuration items and visualize dependencies, while making sure that incidents are all logged and identified before any major systematic failing occurs. HaloPSA is also able to manage inventory levels and track documents and dates for traceability and complete accountability with inventory and contract management. HaloPSA comes with auto-discovery functionality to help automate the identification and collection process for asset and items. \n\n\nMSPs are able to extend the usage of HaloPSA with third-party integrations for Xero, Sage, SolarWinds, Slack, and many more. Pricing is charged on per user, per month and is billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e35c2221-8ee3-4e08-bbff-03e196fa99e7.webp","url":"https://www.softwareadvice.co.uk/software/142627/halopsa","@type":"ListItem"},{"name":"UseResponse","position":17,"description":"UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.\n\nWith UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.\n\n\nUsers are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.\n\n\nUseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1beca8e6-4dff-4b1c-81cc-a65b5b9b397c.png","url":"https://www.softwareadvice.co.uk/software/3685/useresponse","@type":"ListItem"},{"name":"EcholoN","position":18,"description":"EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance, capacity, change, incident, human resource, contract, knowledge, security and service level management on a centralized platform. Administrators can configure access permissions for specific employees and gain insights into trends, key performance indicators (KPI), customer service transactions and other metrics.\n\n\nKey features of EcholoN include activity dashboard, compliance management, time tracking, resource planning and real-time communication. Managers can assess potential risks, collect feedback from employees, suppliers or customers and track inventory across service vehicles. Additionally, professionals can utilize templates to create business documents and export reports in multiple file formats.\n\n\nEcholoN facilitates integration with various third-party systems such as Nagios, Zappix, Microsoft Outlook, SAP, Infor, Navision and more. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.softwareadvice.co.uk/software/108411/echolon","@type":"ListItem"},{"name":"FootPrints","position":19,"description":"FootPrints is on-premise information technology service management solution, which helps businesses manage assets and service delivery across all IT operations. Designed for small and midsize businesses, it provides a platform to improve work efficiencies, maintain compliance, optimize costs and prevent vulnerabilities and risks.\n\n\nFootPrints’s key features include incident and problem management, change management, a service catalog, asset tracking, self-service and release and deployment administration. Further, it provides reporting dashboards, which allow users to create personalized experiences to increase productivity among employees. Additionally, configurable capabilities of software help automate IT service delivery and improve employee satisfaction.\n\n\nFootPrints allows integrations with BMC Client Manager, Active Directory, SQL Databases and more. Support is extended via phone, documentation and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efc03b17-5052-43c7-b9a3-61c2ce4ce956.png","url":"https://www.softwareadvice.co.uk/software/37363/footprints","@type":"ListItem"},{"name":"iSupport","position":20,"description":"iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.\n\n\niSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.\n\n\niSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.\n\n\niSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe6f014b-5cbb-4dc4-8ca8-bf513a19f25f.png","url":"https://www.softwareadvice.co.uk/software/139696/isupport","@type":"ListItem"},{"name":"Jitbit Helpdesk","position":21,"description":"JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices.\n\n\nJitBit Helpdesk features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.\n\n\nJitBit Helpdesk features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests.\n\n\nWith the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a9bd892-cb05-4edf-99df-51cccaaab516.png","url":"https://www.softwareadvice.co.uk/software/8143/jitbit","@type":"ListItem"},{"name":"Oracle B2C Service","position":22,"description":"Oracle B2C Service is a customer service platform that helps businesses deliver personalized service experiences across multiple channels. It integrates a suite of applications, data and capabilities to enable self-service, agent-assisted service and field service workflows tailored to the unique needs of each industry and use case.\n\nOne key feature of Oracle B2C Service is its AI-enabled knowledge and decision automation capabilities. The platform optimizes service efficiency and accelerates service response, allowing businesses to provide faster and more accurate resolutions to customer inquiries. It also has routing capabilities that automatically transfer escalated requests from self-service channels to live agents, preserving the context and conversation history.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e5c8d0b-21ea-4d94-8d6e-0c7ab056dea0.png","url":"https://www.softwareadvice.co.uk/software/459956/Oracle-Right-Now","@type":"ListItem"},{"name":"SMART Service Desk","position":23,"description":"SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals and education. Primary features include incident management, case management, change management, contract management and real-time reporting.\n\n\nSMART Service Desk offers IT service management, governance and risk compliance (GRC), customer relationship management and enterprise asset management capabilities within a suite. Other features include field service management, HR case management, knowledge management and service transition management.\n\n\nUsers can automate their human resources and administrative processes. SMART Service Desk offers integration with event and system monitoring tools, Microsoft Active Directory and social media applications.\n\n\nSMART Service Desk is available globally and supports multiple languages. The software offers an Android and iOS mobile application. It provides support via a self-service portal, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5cd874bf-0c6f-46d9-b1db-ac47e3b375dd.png","url":"https://www.softwareadvice.co.uk/software/31189/smart-service-desk","@type":"ListItem"},{"name":"Anakage","position":24,"description":"Anakage offers an end-user support automation platform for IT service desk teams. This solution is designed to help agents reduce support tickets at the source, maintain compliance, and automate high volume processes. It offers applications, called self-service cobots, that automate issue identification and improve service desk productivity. With the Anakage platform, businesses can monitor IT infrastructure analytics using custom dashboards. \n\n\nThis solution uses proactive cobots that run on endpoints which can detect and resolve complex issues before system users are affected. Additionally, the platform includes a self-service web portal where users can deploy Anakage cobots that resemble actual tech support agents. Within the portal, users can also access tech support documents, videos, and articles. An intuitive search feature allows users to search in relevant categories for assistance with existing issues. Other tools for administrators include user management with defined permissions, detailed data reports, and visitor analytics. \n\n\nPricing information is provided by Anakage. Support is available via phone or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d80b46e-ed56-408c-9a43-b975e2c4558b.png","url":"https://www.softwareadvice.co.uk/software/186781/anakage-end-user-support-automation-platform","@type":"ListItem"},{"name":"Milldesk","position":25,"description":"Milldesk is an IT help desk and service management platform designed for managing all aspects of your IT department. With its intelligent workflows, users can create tickets and assign them to appropriate personnel as well as view, prioritize and resolve issues in just a few clicks. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f41cf522-461f-4cfe-b122-e4ec298f8ac2.jpeg","url":"https://www.softwareadvice.co.uk/software/266381/milldesk","@type":"ListItem"}],"numberOfItems":25}
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