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description: Page 3 - Discover the best Help Desk Software for your organisation. Compare top Help Desk Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Help Desk Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) > [Page 3](https://www.softwareadvice.co.uk/directory/4160/help-desk/software?page=3)

# Help Desk Software

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## Products

1. [Kayako](https://www.softwareadvice.co.uk/software/27060/kayako) — 4.0/5 (174 reviews) — Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat a...
2. [ACMP Suite](https://www.softwareadvice.co.uk/software/449775/ACMP-Inventory) — 4.5/5 (173 reviews) — ACMP Suite is a modular client management solution. It takes a comprehensive approach to address the daily challenges...
3. [Tiledesk](https://www.softwareadvice.co.uk/software/359462/tiledesk) — 4.6/5 (154 reviews) — Tiledesk is an AI Agent platform for customer support, sales engagement and internal operations. It helps enterprises...
4. [kintone](https://www.softwareadvice.co.uk/software/140248/kintone) — 4.7/5 (153 reviews) — Kintone is a cloud-based, customizable workflow management platform suitable for businesses of all sizes. The key fea...
5. [TeamDynamix](https://www.softwareadvice.co.uk/software/65333/teamdynamix) — 4.4/5 (150 reviews) — TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform wi...
6. [Gist](https://www.softwareadvice.co.uk/software/94427/gist) — 4.7/5 (149 reviews) — Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline...
7. [Missive](https://www.softwareadvice.co.uk/software/299830/missive) — 4.9/5 (147 reviews) — Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their exist...
8. [Crisp](https://www.softwareadvice.co.uk/software/162277/crisp) — 4.6/5 (147 reviews) — Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with we...
9. [Hiver](https://www.softwareadvice.co.uk/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
10. [Lime CRM](https://www.softwareadvice.co.uk/software/120085/lime-crm) — 4.3/5 (145 reviews) — Lime CRM is a customer relationship management (CRM), which helps businesses in utility, real estate, wholesale, cons...
11. [Teamwork Desk](https://www.softwareadvice.co.uk/software/94472/teamwork-desk) — 4.4/5 (143 reviews) — Teamwork Desk is a ticketing solution that helps businesses of all sizes resolve customer queries through a unified i...
12. [UJET](https://www.softwareadvice.co.uk/software/344338/ujet) — 4.6/5 (140 reviews) — UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. ...
13. [Gladly](https://www.softwareadvice.co.uk/software/168565/gladly) — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
14. [BOSSDesk](https://www.softwareadvice.co.uk/software/174544/boss-support-central) — 4.6/5 (139 reviews) — BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional cu...
15. [Avochato](https://www.softwareadvice.co.uk/software/167383/avochato) — 4.7/5 (135 reviews) — Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer re...
16. [Gorgias](https://www.softwareadvice.co.uk/software/162532/gorgias) — 4.6/5 (133 reviews) — Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout t...
17. [Creatio CRM](https://www.softwareadvice.co.uk/software/5948/marketingcreatio-international) — 4.7/5 (133 reviews) — Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sa...
18. [Web Help Desk](https://www.softwareadvice.co.uk/software/394299/web-help-desk) — 4.1/5 (123 reviews) — SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for ser...
19. [Faveo Helpdesk](https://www.softwareadvice.co.uk/software/27516/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key feat...
20. [Supportbench](https://www.softwareadvice.co.uk/software/37159/supportbench) — 4.9/5 (116 reviews) — The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically f...
21. [Deskero](https://www.softwareadvice.co.uk/software/110139/deskero) — 4.7/5 (112 reviews) — Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticke...
22. [TOPdesk](https://www.softwareadvice.co.uk/software/64429/topdesk) — 4.4/5 (110 reviews) — Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service ...
23. [monday service](https://www.softwareadvice.co.uk/software/522125/monday-service) — 4.6/5 (108 reviews) — monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an org...
24. [Desk Manager](https://www.softwareadvice.co.uk/software/310334/desk-manager) — 4.8/5 (106 reviews) — Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets...
25. [Glassix](https://www.softwareadvice.co.uk/software/419790/glassix) — 5.0/5 (103 reviews) — Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communica...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software)
- [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software)

## Links

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-----

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Additionally, the ticket management system can organize tickets using tags or prioritize them based on current status.\n\nAgents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. Additionally, the collaborator feature allows any employee to access customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.softwareadvice.co.uk/software/27060/kayako","@type":"ListItem"},{"name":"ACMP Suite","position":2,"description":"ACMP Suite is a modular client management solution. It takes a comprehensive approach to address the daily challenges faced by IT departments. The platform is designed for organizations of all sizes. ACMP Suite integrates various modules to provide a unified endpoint management solution. It caters to a wide range of industries, helping IT teams streamline their operations and improve efficiency.\n\nThe core of ACMP Suite is its modular design. This allows businesses to customize the solution to their specific needs. Key features include comprehensive inventory management, flexible asset tracking, and advanced software license management. ACMP Suite also automates routine tasks such as software distribution, patch management, and operating system deployment. This frees up IT staff to focus on strategic initiatives.\n\nThe platform places a strong emphasis on security and compliance. It includes integrated modules for Defender management, BitLocker encryption, and vulnerability assessment. ACMP Suite's reporting and analytics capabilities provide valuable insights into the IT infrastructure. This enables data-driven decision-making. The solution can manage a diverse range of devices, from PCs and laptops to mobile devices and servers. As a result, ACMP Suite is a versatile solution for organizations looking to optimize their client management processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d13e7fe4-47c8-4daa-a812-161e4a934636.jpeg","url":"https://www.softwareadvice.co.uk/software/449775/ACMP-Inventory","@type":"ListItem"},{"name":"Tiledesk","position":3,"description":"Tiledesk is an AI Agent platform for customer support, sales engagement and internal operations. It helps enterprises and SMEs automate conversations and routine workflows across multiple channels, while keeping control over quality, governance and escalation to humans. You can run it as SaaS or self hosted, and you can adopt it as an open source alternative to Intercom, Tidio and Voiceflow.\n\nTeams build AI Agents with a visual drag and drop flow builder. You can combine deterministic steps with AI actions, conditions and approvals, so the same agent can answer questions, collect structured data, guide users through a process and trigger the next action. The builder supports AI prompts, AI conditions and task steps, so non technical teams can design reliable workflows with clear guardrails. With MCP, agents can execute tasks such as updating CRM records, sending emails, writing to spreadsheets, calling webhooks and connecting to tools like Google Workspace, Slack, Shopify and Notion. This turns conversations into workflows that run across systems without custom code for each step, while keeping clear control points and fallbacks.\n\nFor accuracy and consistency, Tiledesk includes a knowledge base with Retrieval Augmented Generation (RAG). You can import content from URLs and files, organize it by topic and keep it aligned with manuals, procedures and policies. Hybrid retrieval and re ranking help prioritize the most relevant sources before answering, reducing wrong or partial responses while lowering token usage. When the AI falls short, you can route the conversation to a human and capture the resolution as new knowledge, enabling a self learning loop that improves coverage over time and reduces repeated escalations.\n\nTiledesk supports multichannel and multilingual experiences, including WhatsApp Business and Facebook Messenger, plus web and other digital touchpoints. It includes AI to human handover for complex or sensitive cases, so operators can take over with full context and conversation history. Operational features include real time analytics and reporting, queue and department organization, multi project management, SLA settings and smart assignment so supervisors can monitor performance and keep service levels predictable at scale. Proactive messaging can support promotions, seasonal campaigns and time sensitive updates on messaging channels.\n\nCommon use cases include automating first tier customer inquiries, deploying a copilot for human agents, building ecommerce assistants, creating AI sales agents for qualification and follow up, producing executive summaries and turning company knowledge into an always available support hub for employees. Benefits typically include faster first response, higher first contact resolution, fewer handoffs, better customer trust and lower cost per interaction. Many teams set measurable goals such as automating up to 80 percent of repetitive requests, improving employee productivity by around 40 percent on routine knowledge work and increasing ecommerce revenue by 20 to 25 percent through faster responses and higher outreach. Results vary by process maturity and data quality, and the analytics layer helps you measure impact and continuously improve.\n\nFor teams with stricter requirements, self hosted deployment can support internal governance needs and data residency preferences. Multi project setup, queues and SLAs help organizations scale the same operating model across brands, departments or business units. Enterprise teams can separate projects per brand, manage roles and permissions, and integrate with existing identity and security processes. This supports staged adoption: start with one use case, validate results, then expand to more teams, channels and workflows with the same governance model.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.softwareadvice.co.uk/software/359462/tiledesk","@type":"ListItem"},{"name":"kintone","position":4,"description":"Kintone is a cloud-based, customizable workflow management platform suitable for businesses of all sizes. The key features of the solution include compliance management, approval process control, forms management, event monitoring and application-library access.\n\n\nThe solution enables users to automate tasks such as process workflows, assignments and notifications without needing to modify or create custom code. Kintone offers Excel spreadsheet conversion into apps and open API connectivity. The solution also offers workshops, content and consulting to provide developers and business owners with the required skills to use the product.\n\n\nKintone is designed to work desktops and on mobile platforms such as iOS and Android. A free trial is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/660e6691-b249-4adc-90b9-38ef1bd4970c.png","url":"https://www.softwareadvice.co.uk/software/140248/kintone","@type":"ListItem"},{"name":"TeamDynamix","position":5,"description":"TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. \n\nWhether you are just starting out with ITIL or a best-in-class ITIL shop, the platform can easily be configured to adapt to your needs and methodology – without coding.  We offer a full-service white glove implementation team so you do not need to contract with a third party.  \n\nBy providing white-glove service at a lower cost, we can help our customers get up and running quickly with key areas such as a self-service portal, knowledge base, IT asset management, change management,  and automation. \n\nWith a no-code platform, customers will benefit from low admin overhead, and the ability to easily configure forms, fields, workflows, and automation without the need for technical resources.  \n\nEasily spin up new applications for other groups such as HR, Marketing, Legal, Operations, & Facilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.softwareadvice.co.uk/software/65333/teamdynamix","@type":"ListItem"},{"name":"Gist","position":6,"description":"Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. \n\n\nGist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed.\n\n\nGist facilitates integration with various third-party applications such as Zapier, WooCommerce, Stripe, Google Calendar and more. The solution is available for free and on monthly subscriptions. Support is extended via documentation, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/603dee51-2139-4e51-942f-d220fa861cba.png","url":"https://www.softwareadvice.co.uk/software/94427/gist","@type":"ListItem"},{"name":"Missive","position":7,"description":"Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their existing workflow. Designed for businesses that rely heavily on email, Missive provides features to help teams stay coordinated, focused, and productive. Key features include tags, statuses and task management.\n\nThe platform offers dedicated team spaces with shared inboxes, tasks, and discussion areas. This enables teams to collaborate on emails, provide context and information to one another, and ensure important messages are handled efficiently. Additionally, Missive provides visibility into team workloads, allowing managers to balance tasks and keep track of who is working on what.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.softwareadvice.co.uk/software/299830/missive","@type":"ListItem"},{"name":"Crisp","position":8,"description":"Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time.\n\n\nFeatures of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts.\n\n\nCrisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.softwareadvice.co.uk/software/162277/crisp","@type":"ListItem"},{"name":"Hiver","position":9,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.co.uk/software/60479/hiver","@type":"ListItem"},{"name":"Lime CRM","position":10,"description":"Lime CRM is a customer relationship management (CRM), which helps businesses in utility, real estate, wholesale, construction, machinery, membership and consultancy sectors access and handle customer interactions, history notes, agreements, contacts, to-dos, marketing activities, projects and more on a unified platform. It helps supervisors visualise key performance indicators (KPIs) to streamline decision-making processes in real-time.\n\nLime CRM enables managers to receive calendar or email notifications about added client conversations and create personalized data views by saving specific filters. Businesses can generate reports on follow-up activities, sales pipelines or other metrics and utilize the search functionality to retrieve relevant information from the system. Additionally, it helps organizations ensure compliance with General Data Protection Regulation (GDPR) standards.\n\nLime CRM integrates with various third-party systems such as HubSpot, Zapier, Microsoft Outlook, Gmail and more. The product is available on monthly subscriptions and support is extended via FAQs, documentation, phone, email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/731d58ba-0f80-443c-8f03-653e225d0449.png","url":"https://www.softwareadvice.co.uk/software/120085/lime-crm","@type":"ListItem"},{"name":"Teamwork Desk","position":11,"description":"Teamwork Desk is a ticketing solution that helps businesses of all sizes resolve customer queries through a unified inbox, canned responses, prioritization and more. It aims to improve agent performance/productivity by letting managers set up review processes and provide feedback on customer interactions or proposed responses.\n\n\nFeatures of Teamwork Desk include custom tags, reporting, alerts, customer portal, ticket printing, productivity indicators and more. The solution lets businesses create a knowledge base for customers to find relevant information across articles and get agents' support using embeddable contact forms on web pages. Additionally, it comes with smart inboxes, which allows users to automatically trigger repetitive tasks such as assigning tickets, sending emails or adding tags. \n\n\nTeamwork Desk facilitates integration with third-party applications such as Zapier, Gmail, FreshBooks Classic, Slack, PieSync and more. Pricing is available on monthly and annual subscriptions and support is extended via email, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3bfa7287-bd22-4d29-90bd-03bf6df73383.png","url":"https://www.softwareadvice.co.uk/software/94472/teamwork-desk","@type":"ListItem"},{"name":"UJET","position":12,"description":"UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR).\n\n\nIn-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time.\n\n\nUJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.softwareadvice.co.uk/software/344338/ujet","@type":"ListItem"},{"name":"Gladly","position":13,"description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.softwareadvice.co.uk/software/168565/gladly","@type":"ListItem"},{"name":"BOSSDesk","position":14,"description":"BOSSDesk ITSM Help Desk Ticketing System  on the Cloud and On Premise\nTurning ticket management into an\nexceptional customer experience!\n\nWith rapidly increasing service requests, is\nyour company maximizing its investment in\nyour service management solution? Are your\ncustomers and employees able to use the system\neasily... or do they get frustrated and give up?\n\nBOSSDesk is an integrated Help Desk Ticketing System\nwith Asset Management available on premise or in the cloud enabling your team to process service requests\nefficiently and expeditiously. The result? You\nprovide an exceptional employee and customer\nexperience.\n\nWHY CHOOSE US\nExpandable to serve multiple departments\nService delivery enables the ability to create\nrelevant forms, workflows, and more\nUS-based support team\nIntuitive user interface\niOS and Android mobile apps\n\nBOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.\n\nAddress complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love.\nTurn Ticket Management into an Exceptional Customer Experience with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.softwareadvice.co.uk/software/174544/boss-support-central","@type":"ListItem"},{"name":"Avochato","position":15,"description":"Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.\n\nAvochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.\n\nAvochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.softwareadvice.co.uk/software/167383/avochato","@type":"ListItem"},{"name":"Gorgias","position":16,"description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc741c7-b864-4fea-b3e4-b763409d072e.png","url":"https://www.softwareadvice.co.uk/software/162532/gorgias","@type":"ListItem"},{"name":"Creatio CRM","position":17,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.\n\nCreatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration.\n\nCreatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration.\n\nAnd Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4878218-2df2-4665-83d7-ad771bdae78a.png","url":"https://www.softwareadvice.co.uk/software/5948/marketingcreatio-international","@type":"ListItem"},{"name":"Web Help Desk","position":18,"description":"SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of support including ticketing management, asset management, change management, knowledge management, incident management and service management.\n\n\nThe solution offers tools for ticket creation, assignment, routing and escalation. Users can automate the discovery of software and hardware assets and manage asset assignments, history and associated service requests.\n\n\nWeb Help Desk enables users to utilize a configurable workflow engine to help ensure that change management policies and procedures are adhered to. Users can also leverage a built-in knowledge base for creating FAQs and KB articles to assist help desk teams and promote end-user self-service.\n\n\nWeb Help Desk is able to associate unlimited incident tickets with problem tickets for quick reference. Users can track ticket status, technician performance and customer support needs to help ensure that SLAs are met with built-in reports, dashboards and alerting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.softwareadvice.co.uk/software/394299/web-help-desk","@type":"ListItem"},{"name":"Faveo Helpdesk","position":19,"description":"Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.\n\n\nFaveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.\n\n\nThis solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.\n\n\nFaveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.\n\n\nFaveo offers a perpetual license for a one-time fee that includes support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.softwareadvice.co.uk/software/27516/faveo-helpdesk","@type":"ListItem"},{"name":"Supportbench","position":20,"description":"The AI-Powered Helpdesk for Modern B2B Teams\n\nSupportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required.\n\nTop Benefits:\n\nReduce support costs by automating repetitive work\n\nImprove resolution times with AI-powered case context and suggestions\n\nIncrease agent productivity with an AI Copilot that guides every reply\n\nGet faster time to value—Supportbench is easy to configure and launch\n\nGain visibility into KPIs and customer health with built-in analytics\n\nKey AI Features:\n\nAI QA Bot that answers questions or raises tickets automatically\n\nAI Copilot that suggests the next best response based on history and KB\n\nAutomatic case summaries when tickets are opened or closed\n\nTurn cases into knowledge base articles instantly\n\nPredictive CSAT and CES scores without needing survey responses\n\nAuto-tagging, auto-prioritization, and issue classification via AI\n\nPowerful Enterprise Functionality:\n\nDynamic SLAs that adapt based on customer and case context\n\nNative Salesforce synchronization to show licensing and contract data\n\nSecure, branded customer portal with full customization\n\nRich email editor that supports inline images and formatting\n\nEscalation management with notes, stages, and auto-escalation rules\n\nInternal and external knowledge bases for both agents and customers\n\nBuilt for B2B Teams That:\n\nNeed to manage complex or high-value accounts\n\nWant fewer support escalations and better visibility\n\nPrefer a platform that doesn't require constant IT involvement\n\nAre scaling fast and need a modern, all-in-one solution\n\nSupportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.softwareadvice.co.uk/software/37159/supportbench","@type":"ListItem"},{"name":"Deskero","position":21,"description":"Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available.\n\n\nDeskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members.\n\n\nDeskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams.\n\n\nDeskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60e1f81c-6451-43d1-84c3-251edd0b038e.jpg","url":"https://www.softwareadvice.co.uk/software/110139/deskero","@type":"ListItem"},{"name":"TOPdesk","position":22,"description":"Making service happen with TOPdesk\nTOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  \nTOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. \n\nTaming service desk chaos\nAs a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardise processes like ticket management, asset management, change workflows, and knowledge management. \nWith TOPdesk's features, your IT service desk staff can: \n- Keep track of assets within your organisation\n- Prioritise incoming tickets, and assign tasks automatically based on operator capacity \n- Increase transparency around ticket status\n- Stay on top of your team's workload with customisable reports and dashboards\n- Capture and share critical knowledge within the service desk and with end users\nWhat's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. \n\nBreaking silos and improving collaboration\nWith less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   \n\nWhat will TOPdesk help you achieve? \nImproving your service delivery step by step, your service desk will:\n-\tStop firefighting and regain control of your ever-increasing workload.\n-\tImprove communication and transparency with end users. \n-\tBe noticed and appreciated for your on-time, consistently great services. \n-\tContinue to meet expectations, find time for valuable service improvements, and help shape an organisation where all employees can thrive.   \n\nWhat makes TOPdesk's implementation and product support unique?\nTOPdesk's platform is a standard solution, but flexible enough to personalise. Our in-house experts use best practices to set up the platform and optimise it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organisation.\nWith plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. \nOnce set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  \nWith 25+ years' experience helping organisations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers, here to share tips and tricks for service improvements, so you can continue to learn and grow. \nTOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.softwareadvice.co.uk/software/64429/topdesk","@type":"ListItem"},{"name":"monday service","position":23,"description":"monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an organization’s service operations in one collaborative platform. Service teams across IT, HR, legal, finance, facilities, marketing, and more can streamline exiting processes by automating ticket resolutions, service workflows, and repetitive tasks using native, code-free AI and automations. Built on monday.com’s collaborative platform, monday service enables service managers to eliminate silos and bottlenecks by unifying and standardizing service operations across the organization and enabling collaboration across-teams and stakeholders. \n\nBy connecting ticketing with projects, workflows, and stakeholders, service teams can resolve complex issues faster, get a 360-degree view of service operations, and enhance the employee and customer experience. Customizable dashboards offer full visibility into service performance, enabling teams to anticipate needs, address issues proactively, and easily generate reports to showcase the impact of service operations on the organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.softwareadvice.co.uk/software/522125/monday-service","@type":"ListItem"},{"name":"Desk Manager","position":24,"description":"Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets, projects, expenses, customer satisfaction, gamification, Knowledge, communications, and more. Its ticket functionality allows teams to organize and interact with customer inquiries and project management simplifies project-related tasks. \n\nDesk Manager's expense tracking feature allows teams to control extra expenses incurred during their daily operations and customer satisfaction surveys can be customized with multiple-choice or open-ended responses to gather feedback. The built-in  knowledge management functionality lets users build a knowledge base for the organization. Through service level agreements (SLAs), teams can track response times and ensure high customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.softwareadvice.co.uk/software/310334/desk-manager","@type":"ListItem"},{"name":"Glassix","position":25,"description":"Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and success.\n\nRevolutionizing Customer Journeys:\nWith its AI Omnichannel capabilities, Glassix transforms customer journeys, ensuring seamless interactions at every touchpoint, even during off-hours. Titans like Nike, Avis, Nintendo, Domino's, and Dyson are among their trusted clients, who have achieved remarkable progress with Glassix's transformative technology.\n\nSimplified Customer Interaction Management:\nExperience the ease of managing customer interactions with Glassix. Its unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep customers engaged, all in one place.\n\nConnected Conversations Across Channels:\nGlassix is an AI-powered unified messaging platform that connects customer conversations across every digital channel. From instant messaging apps and SMS texts to email conversations, live chat on websites or apps, and social media messages.\n\nSecurity and Customizability:\nRest assured with Glassix's secure platform, delivered as a subscription service. Users don't need technical knowledge to get started, thanks to their visual no/low code chatbot tools. Leverage the power of GPT-4 for conversational AI capabilities, or utilize the Glassix API to create highly customized experiences. Glassix's collaboration with a global network of integration partners ensures they cater to established brands, high-growth ventures, and small businesses.\n\nDeliver Exceptional Customer Experiences:\nExperience the true potential of Glassix as it refines interactions, enabling users to provide exceptional customer experiences. Say goodbye to manual tasks and reclaim valuable time. With its automation capabilities, conversations flow seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/73fa782a-b426-4387-a141-99ab6979cf2e.png","url":"https://www.softwareadvice.co.uk/software/419790/glassix","@type":"ListItem"}],"numberOfItems":25}
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