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title: Page 2 - Best NPS Software - 2026 Reviews, Pricing & Demos
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# NPS Software

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## Products

1. [Delighted](https://www.softwareadvice.co.uk/software/166708/delighted) — 4.8/5 (57 reviews) — Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises g...
2. [Listen360](https://www.softwareadvice.co.uk/software/106200/listen360) — 4.8/5 (56 reviews) — Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-lo...
3. [GetFeedback](https://www.softwareadvice.co.uk/software/266521/getfeedback) — 4.6/5 (53 reviews) — With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the cu...
4. [Spark Chart](https://www.softwareadvice.co.uk/software/149779/spark-chart) — 4.8/5 (52 reviews) — Spark Chart is an Australian cloud-based survey software solution with 24 x 7 expert support and advice. Australian d...
5. [Great Recruiters](https://www.softwareadvice.co.uk/software/329091/great-recruiters) — 4.9/5 (51 reviews) — Great Recruiters is a cloud-based platform that helps businesses of all sizes streamline reputation and experience ma...
6. [Blue](https://www.softwareadvice.co.uk/software/30201/blue-360-degree-feedback) — 4.6/5 (50 reviews) — Power your skills assessment, competency assessment, and talent review processes with Blue and connect the dots acros...
7. [Questback](https://www.softwareadvice.co.uk/software/374705/questback) — 4.7/5 (49 reviews) — Questback excels as a pioneering Experience Management platform, specializing in elevating customer and employee expe...
8. [Screeb](https://www.softwareadvice.co.uk/software/335937/screeb) — 4.5/5 (42 reviews) — Understand, Ask, Engage, and Guide Your Users, All In One Place. Screeb brings everything you need to elevate the pro...
9. [InputKit](https://www.softwareadvice.co.uk/software/356350/inputkit) — 4.9/5 (37 reviews) — InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their ...
10. [Feedbackly](https://www.softwareadvice.co.uk/software/270255/tapin-feedback) — 4.2/5 (36 reviews) — Feedbackly is an all-in-one CX tool that turns feedback into sales automatically through the entire customer journey....
11. [ReviewInc](https://www.softwareadvice.co.uk/software/337190/reviewinc) — 4.8/5 (35 reviews) — ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It...
12. [Medallia Experience Cloud](https://www.softwareadvice.co.uk/software/140518/medallia) — 4.5/5 (33 reviews) — Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee an...
13. [Retently](https://www.softwareadvice.co.uk/software/239128/retently) — 4.9/5 (30 reviews) — Retently is a web-based customer experience management platform. The software measures customer satisfaction througho...
14. [zenloop](https://www.softwareadvice.co.uk/software/175828/zenloop) — 4.9/5 (30 reviews) — zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. As the pioneer in Action Manageme...
15. [InMoment](https://www.softwareadvice.co.uk/software/397026/inmoment) — 4.4/5 (28 reviews) — InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and custome...
16. [Wotter](https://www.softwareadvice.co.uk/software/500628/Wotter) — 5.0/5 (26 reviews) — Wotter is an employee engagement platform designed to empower organizations by listening to their people and acting d...
17. [Chattermill](https://www.softwareadvice.co.uk/software/384200/customer-experience-analytics-platform) — 4.5/5 (25 reviews) — The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chatterm...
18. [Netigate](https://www.softwareadvice.co.uk/software/90301/netigate) — 4.6/5 (25 reviews) — Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute su...
19. [SurveyJS](https://www.softwareadvice.co.uk/software/444839/surveyjs) — 4.9/5 (24 reviews) — SurveyJS is a set of UI components that fully integrate in any JavaScript application; it allows you to set up a robu...
20. [Surveyapp](https://www.softwareadvice.co.uk/software/333734/surveyapp) — 4.7/5 (23 reviews) — Surveyapp is a customer and employee experience management software that provides a suite of tools to help businesses...
21. [Trustmary](https://www.softwareadvice.co.uk/software/222202/trustmary) — 4.6/5 (23 reviews) — Trustmary is a cloud-based tool that helps businesses collect, manage, and display reviews in an easy and accessible ...
22. [youengage](https://www.softwareadvice.co.uk/software/347223/youengage) — 4.9/5 (21 reviews) — youengage is a customer experience platform that helps businesses streamline customer engagement, content marketing a...
23. [Qualaroo](https://www.softwareadvice.co.uk/software/74382/qualaroo) — 4.7/5 (20 reviews) — Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through w...
24. [XEBO.ai](https://www.softwareadvice.co.uk/software/337164/survey2connnect) — 4.5/5 (19 reviews) — XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business a...
25. [Keatext](https://www.softwareadvice.co.uk/software/163243/keatext) — 3.8/5 (19 reviews) — Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up wit...

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## Related Categories

- [Survey Software](https://www.softwareadvice.co.uk/directory/4503/survey/software)
- [Text Mining Software](https://www.softwareadvice.co.uk/directory/4785/text-mining-software/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)
- [Data Analysis Software](https://www.softwareadvice.co.uk/directory/535/data-analysis/software)
- [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software)

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This automation ensures consistent, high response rates across every location in a franchise network. The result is a steady stream of insights leaders can trust to reflect the true voice of the customer.\nAll of this feedback is delivered through real-time dashboards that provide clear visibility across an entire organization. Executives, regional leaders, and individual operators can track sentiment, monitor Net Promoter Score (NPS), and identify loyalty trends without wading through data manually. By spotlighting both strengths and weaknesses, Listen360 empowers teams to act quickly, close gaps, and replicate success.\nReputation management is a natural extension of this process. The platform makes it simple to encourage happy customers to leave authentic, positive reviews online, building visibility and credibility in competitive markets. At the same time, dissatisfied clients are flagged for private follow-up, helping brands resolve issues before they become public complaints. This balance allows you to protect brand reputation while increasing review volume and ratings.\nBecause Listen360 highlights at-risk clients as soon as dissatisfaction appears, businesses can step in and address concerns before customers walk away. Over time, the system helps uncover what keeps people coming back, what drives repeat visits, and how loyalty patterns evolve. By translating raw feedback into these kinds of actionable insights, brands gain the tools to protect revenue and strengthen long-term relationships.\nFor franchisors, consistency across locations is critical. Top performers can be celebrated and studied, while underperforming locations get the clarity they need to improve. These benchmarks give leadership teams a reliable way to maintain brand standards, align operations, and ensure every customer enjoys the same quality of service.\nAI-powered analysis further enhances the platform by surfacing patterns and sentiment trends at scale. Instead of manually combing through thousands of survey responses, decision-makers can instantly see what themes are emerging and where improvement is most urgent. This intelligence turns raw data into a roadmap for smarter strategies, more consistent experiences, and measurable growth.\nPositive customer feedback can be shared directly with frontline teams to celebrate wins and reinforce great service. Constructive feedback provides actionable guidance, motivating employees and strengthening accountability. The result is a loop of continuous improvement that benefits customers, employees, and the brand alike.\nImplementation is simple. Automated survey triggers, intuitive dashboards, and customizable reports make Listen360 easy to adopt, even for busy operators. The platform is designed to integrate seamlessly into daily workflows, and dedicated support ensures brands can maximize value quickly. Whether managing a handful of locations or hundreds across multiple regions, Listen360 scales to meet the needs of both emerging and established franchise networks.\nToday, hundreds of leading brands in wellness, beauty, fitness, children’s services, and beyond rely on Listen360. From capturing the voice of the customer to driving reviews, reducing churn, and ensuring consistent experiences, the platform has become a proven solution for multi-location businesses seeking growth. With over two decades of experience in customer engagement","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/746bf1c1-1074-4bef-b0f3-7f88855f14de.png","url":"https://www.softwareadvice.co.uk/software/106200/listen360","@type":"ListItem"},{"name":"GetFeedback","position":3,"description":"With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure valuable metrics like NPS, CSAT, or CES.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc968c99-21e4-4ff3-b402-08433c48ab3c.png","url":"https://www.softwareadvice.co.uk/software/266521/getfeedback","@type":"ListItem"},{"name":"Spark Chart","position":4,"description":"Spark Chart is an Australian cloud-based survey software solution with 24 x 7 expert support and advice. Australian data storage is an available option. \n\nDesign and conduct any type of survey project, including employee surveys, customer surveys, Net Promoter Score, market research, 360-degree feedback, leadership or team surveys, SWOT analysis, program reviews, event evaluations, needs analysis and more. \n\nChoose from ready-to-use survey templates or customized your own. Deploy and track progress with personalized email invitations and follow up messages. Create links that can be shared via social media, websites, autoresponders, influencers and SMS. Automate workflows through conditional logic. Get real-time reports instantly with comprehensive analytical, filtering and charting features. Build recommendations directly into reports that can be shared instantly. \n\nSpark Chart offers a dedicated management console to manage multiple clients or department accounts. It delivers 24x7 support and advice from survey experts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91133608-8705-4837-8258-7165f3d38450.png","url":"https://www.softwareadvice.co.uk/software/149779/spark-chart","@type":"ListItem"},{"name":"Great Recruiters","position":5,"description":"Great Recruiters is a cloud-based platform that helps businesses of all sizes streamline reputation and experience management operations. It enables employees to convert candidates’ reviews and ratings into actionable insights.\n\nThe centralized dashboard allows managers to access user accounts, automate review requests and generate custom reports. Great Recruiters lets administrators analyze scores and ratings to provide recruiter rankings and automatically send notifications to users via a unified platform. Additionally, it offers a variety of features such as candidate management, job posting, analytics, review monitoring, sentiment analysis and more.\n\nGreat Recruiters facilitates integration with several third-party platforms such as Bullhorn, Herefish, Staffing Future and more. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2e87917d-e7c6-4299-bdbc-0f7eeff6b1c8.png","url":"https://www.softwareadvice.co.uk/software/329091/great-recruiters","@type":"ListItem"},{"name":"Blue","position":6,"description":"Power your skills assessment, competency assessment, and talent review processes with Blue and connect the dots across your talent landscape.\n\nKey features include:\nAUTOMATION - advanced integration capabilities with your organization's HRIS, Portal, and SSO.\n\nFLEXIBILITY - handle your most complex 360 degree feedback use cases.\n\nANALYTICS - provide powerful reports and insights to all roles and levels in your organization, quickly.\n\nEFFICIENCY - centralize your 360 degree evaluation process, including monitoring participation, resetting submissions, changing rater assignments, etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09e4a3e8-fa15-4397-90b7-7ee958e3f565.jpeg","url":"https://www.softwareadvice.co.uk/software/30201/blue-360-degree-feedback","@type":"ListItem"},{"name":"Questback","position":7,"description":"Questback excels as a pioneering Experience Management platform, specializing in elevating customer and employee experiences alike.\n\nTheir mission revolves around enabling organizations to evolve and grow smarter through effective utilization of feedback from key stakeholders. Renowned as the foremost authority in experience management in the Nordics, they extend our services to a global clientele.\n\nBoasting a team rich in diversity, with an array of nationalities and backgrounds, they share a unified belief in the power of smart organizations to surpass their competitors by fostering more engaging experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ae16991-5198-4719-b533-e96ada2cfb1f.png","url":"https://www.softwareadvice.co.uk/software/374705/questback","@type":"ListItem"},{"name":"Screeb","position":8,"description":"Understand, Ask, Engage, and Guide Your Users, All In One Place.\n\nScreeb brings everything you need to elevate the product experience — observe user behavior through session replays, gather insights with surveys, analyze data with AI, and guide users with product tours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0befc8ed-4258-4d78-ac42-ea27b360f6d8.png","url":"https://www.softwareadvice.co.uk/software/335937/screeb","@type":"ListItem"},{"name":"InputKit","position":9,"description":"InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their online reputation. Through the utilization of InputKit, organizations have the ability to create an extraordinary impact that resonates with both their customers and employees.\n\nAt the core of business triumph lies the people who constitute it. Establishing effective methods for listening and collecting feedback is paramount for continuous evolution and innovation within an organization.\n\nToday, delivering an exceptional customer experience is not just an option but a necessity for retaining and attracting new clientele. Equip yourself with the tools for success by integrating InputKit into operations. The technological solution is designed to help users realize customer experience aspirations while placing people at the forefront of strategic decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/556b03b6-3eda-4d7f-949f-23a721cadf38.png","url":"https://www.softwareadvice.co.uk/software/356350/inputkit","@type":"ListItem"},{"name":"Feedbackly","position":10,"description":"Feedbackly is an all-in-one CX tool that turns feedback into sales automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool.\n\nFeedbackly is the a CXM provider enabling Emotional Experience measurement. Furthermore,  it shows which emotions drive sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/038e731d-57e4-47bc-a283-27df9436944c.png","url":"https://www.softwareadvice.co.uk/software/270255/tapin-feedback","@type":"ListItem"},{"name":"ReviewInc","position":11,"description":"ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, legal, veterinary, and professional services. The platform is suitable for businesses of all sizes, from single-location operations to large enterprises with multiple locations.\n\nThe software includes tools for monitoring reviews on platforms such as Google, Facebook, and industry-specific sites. It provides real-time alerts and detailed reporting. Features for collecting reviews include AI-assisted requests, QR code functionality, and NFC tag support. It also offers business listings management to centralize information across major platforms, improving local search visibility. Reviews can be shared across multiple platforms using amplification tools.\n\nCommunication tools include email and text messaging, contactless check-in options, and web-based contact forms. Smart AI technology automates tasks related to reviews, listings, and customer engagement. The platform provides analytics and reporting features, offering insights into reputation metrics and local search performance to help businesses evaluate their online presence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b8e7f1f-8956-4f27-9cdf-f0abf6be8d18.png","url":"https://www.softwareadvice.co.uk/software/337190/reviewinc","@type":"ListItem"},{"name":"Medallia Experience Cloud","position":12,"description":"Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.\n\n\nMedallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.\n\n\nMedallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27f5ec68-c078-4e3d-b644-699cbbe8e804.png","url":"https://www.softwareadvice.co.uk/software/140518/medallia","@type":"ListItem"},{"name":"Retently","position":13,"description":"Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. \n\nThe platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. \n\nRetently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8458abae-7acb-4308-b5dd-8f16e46ba8ee.png","url":"https://www.softwareadvice.co.uk/software/239128/retently","@type":"ListItem"},{"name":"zenloop","position":14,"description":"zenloop is a Berlin-based SaaS company that offers a CX Action Management platform. \n\nAs the pioneer in Action Management, zenloop enables top global corporations such as Deichmann, Hello Fresh, Tier Mobility, VW group, Kraft Heinz, Jochen Schweizer, and Henkel to boost customer retention, advocacy, and customer value through CX governance and intelligent automation. \n\nOur Customer Experience Management solution allows companies to collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation.\n\nUnlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows its customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers.\n\nWith zenloop companies can:\n\n- Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations\n- Benchmark data with other companies in the same industry and locations\n- Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned\n- Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs\n- Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes)\n- Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback\n- Monitor and prove the actual ROI of CX initiatives based on the impact of innovation\n\nzenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. \n\nThe platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey.\n\nCharacterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65a1bb5e-b725-4755-a6d5-2b677029ac27.jpeg","url":"https://www.softwareadvice.co.uk/software/175828/zenloop","@type":"ListItem"},{"name":"InMoment","position":15,"description":"InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities.\n\n\nInMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential.\n\n\nInMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritization tools. Additional features include case management, configurable dashboard and reporting.\n\n\nServices are offered on a monthly or annual subscription basis that includes phone and email based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52ed2b11-3f5d-46fe-8f80-e70a1a9b11bf.png","url":"https://www.softwareadvice.co.uk/software/397026/inmoment","@type":"ListItem"},{"name":"Wotter","position":16,"description":"Wotter is an employee engagement platform designed to empower organizations by listening to their people and acting decisively. Tailored for HR teams, managers and admins who value inclusion, collaboration and trust, it offers tools to improve workplace culture while simplifying workflows for all users.\n\nWotter offers RAI, a smart assistant that turns an organization’s data into actionable insights. RAI delivers reports and tailored advice, enabling managers to make impactful decisions and freeing up admins to focus on strategic initiatives. Combined with Wotter’s continuous surveying model and Core24 framework, organizations gain a real-time understanding of employee engagement across various areas, such as leadership, trust and wellbeing. It provides a sexual harassment monitoring module that enables organizations to proactively address safety concerns, fostering trust and transparency. Additionally, a library of pre-written surveys provides businesses with tools to address specific workplace issues while saving time on survey design.\n\nWith Wotter, buyers seeking practical, humanized solutions will find a platform that’s easy to use, requiring no technical expertise to deploy and scale. Managers can act decisively using actionable insights. Streamlined workflows for admins allow them to focus on high-value, strategic tasks. Comprehensive support for onboarding and ongoing user guidance ensures all users benefit from the platform. Additionally, it is GDPR compliant, Cyber Essentials certified, and hosted on Google Cloud, with data backed up in two European locations.\n\nWotter is designed for organizations of all sizes, whether a small team is looking to grow trust, or a large enterprise wants to foster inclusivity and collaboration across multiple teams. Additionally, by providing tools for managers and admins to work together, it ensures every voice in the organization is heard, valued and acted upon.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aee8cd39-8cf7-489a-ba63-32ed2574b8f6.png","url":"https://www.softwareadvice.co.uk/software/500628/Wotter","@type":"ListItem"},{"name":"Chattermill","position":17,"description":"The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. \n\nChattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. \n\nThe world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. \n\nUnlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.\nHere's why we're different:\n\nWe unify customer data across 50+ integrations.\n\nChattermill’s AI model was built specifically for CX.\n\nOur platform delivers actionable insights to help you make informed decisions.\n\nWe provide exceptional customer support and industry expertise when you need it. \n\nWe make CX a revenue-driving function for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/692827f9-0ca6-4070-91d7-198f28a36b5e.png","url":"https://www.softwareadvice.co.uk/software/384200/customer-experience-analytics-platform","@type":"ListItem"},{"name":"Netigate","position":18,"description":"Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute surveys, and to collect and manage feedback from multiple sources - surveys, public reviews, support centre conversations, web forms, point-of-sale and on-site surveys, and more - all in one place.\n\nIt uses secure AI and Generative AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows of text in an Excel file.\n\nMost importantly, it enables you to take concrete actions to improve the experiences of your customers and employees.\n\nNetigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, data management, and data privacy.\n\nOur customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. They appreciate:\n- How quickly they can get started with Netigate - often in just a few days\n- The flexibility of reporting, which adapts to the needs of different stakeholders\n- How easy it is to manage and analyse feedback in more than 120 languages\n- The measurable impact, including up to 3x higher NPS\n- And the assurance that customer and employee data is managed according to the strictest European regulations.\n\nIf you regularly handle thousands of pieces of customer and employee feedback in different languages, or if you want to prioritise customer and employee experience, Netigate helps you place the voices of your customers and employees at the centre of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e19a80b4-6aea-45af-9e8b-38dc68dfd0b3.png","url":"https://www.softwareadvice.co.uk/software/90301/netigate","@type":"ListItem"},{"name":"SurveyJS","position":19,"description":"SurveyJS is a set of UI components that fully integrate in any JavaScript application; it allows you to set up a robust form management system with user access control where form creators can build, style and modify unlimited number of forms in a drag-and-drop interface. SurveyJS a perfect solution for organizations that deal with multiple ever-changing forms on a daily basis and have to remain compliant with data privacy regulations, such as those in healthcare, banking, finance, HR, education, and insurance sectors.\n\nSurveyJS is free at the base and offers a perpetual developer-based licensing model for the Form Builder, PDF Generator and Dashboard libraries, allowing you to make a one-time payment and use the software indefinitely, thus also reducing the initial investment required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51db91c3-bf7e-4931-8384-2e7d43a8ec2f.png","url":"https://www.softwareadvice.co.uk/software/444839/surveyjs","@type":"ListItem"},{"name":"Surveyapp","position":20,"description":"Surveyapp is a customer and employee experience management software that provides a suite of tools to help businesses gather feedback and insights from customers and employees. The software caters to a range of industries such as airports, shopping centers, hospitals, schools, workplaces, travel and tourism, human resources, retail, and fast food restaurants.\n\nSurveyapp's features include a mobile survey app that can capture feedback even offline, smiley face surveys to gain insights into customer and employee satisfaction, and a survey kiosk for collecting feedback in busy locations. The software also offers email surveys, smiley buttons for real-time feedback, and online conversational surveys. Additionally, Surveyapp provides employee pulse email surveys, a manager app to view feedback, and real-time analytics.\n\nSurveyapp is designed as a comprehensive customer and employee experience management platform. It offers tools to gather feedback through various channels, analyze the data, and take action to drive meaningful interventions. The software helps businesses develop engaged teams and turn customers into champions by addressing CX issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20e5af3e-9817-4639-bb79-eff942f6abbb.png","url":"https://www.softwareadvice.co.uk/software/333734/surveyapp","@type":"ListItem"},{"name":"Trustmary","position":21,"description":"Trustmary is a cloud-based tool that helps businesses collect, manage, and display reviews in an easy and accessible way. By adding reviews to your website with review widgets, you boost your website’s performance in the search engines and build trust.\n\nTrustmary is designed for marketers and entrepreneurs in small to midsize businesses. \n\nTrustmary offers the following benefits:\n- More customers the website\n- Better understanding of the customer experience through feedback\n- Time is saved for other tasks\n- Reacting to feedback is improved\n\nThe most popular features include:\n- Import reviews from review websites like Google, Yelp, Facebook, and Capterra\n- Collect new reviews\n- Add reviews to your website\n- Use pop-ups, chatbots, and lead generation forms spiced with reviews\n- Collect customer feedback automatically\n- Integrate with your CRM and other daily tools\n- Share reviews on social media","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef904475-6146-4495-b6a8-52e59c45fc63.png","url":"https://www.softwareadvice.co.uk/software/222202/trustmary","@type":"ListItem"},{"name":"youengage","position":22,"description":"youengage is a customer experience platform that helps businesses streamline customer engagement, content marketing and lead generation operations. It enables employees to map customer journeys, interact with customers, manage feedback and generate custom reports.\n\nProfessionals can use the application to create quizzes, automate forms and conduct surveys and polls to engage with customers. Additionally, features of youengage include real-time analytics, a drag-and-drop interface, custom branding, data entry, feedback management, custom templates and more.\n\nyouengage facilitates integration with Zapier, which users can utilize to connect the platform with third-party applications such as Intercom, HubSpot, Airtable, Google Tag Manager, ActiveCampaign and more. Pricing is available on a monthly or yearly subscription and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f434b7c-1fc9-4e9a-873f-9f50df0cc830.jpeg","url":"https://www.softwareadvice.co.uk/software/347223/youengage","@type":"ListItem"},{"name":"Qualaroo","position":23,"description":"Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses.\n\n\nQualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic.\n\n\nQualaroo integrates with  IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides  various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates.\n\n\nQualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51246d0-5852-4d37-9546-5db1614f44b8.png","url":"https://www.softwareadvice.co.uk/software/74382/qualaroo","@type":"ListItem"},{"name":"XEBO.ai","position":24,"description":"XEBO.ai platform offers users a variety of experience management products to investigate and analyze their business and take decisive actions.\n\nXEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. S2C can provide detailed insights in real-time through its features of interactive analytics, Text analytics, and Push Reporting. It is well suited for most sectors from financial services, retail, public sector, and telecom to B2B companies. It allows users to collect feedback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9247d130-660c-4df9-ad18-e2f6aa775477.png","url":"https://www.softwareadvice.co.uk/software/337164/survey2connnect","@type":"ListItem"},{"name":"Keatext","position":25,"description":"Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them.\n\nKeatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.\n\nAssess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.\n\nReview issues with the most impact that are brought to your attention by AI-based recommendations.\n\nGet an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.\n\nMonitor and quickly discover trends in your customer satisfaction on a customizable dashboard.\n\nConnect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57d19cc4-498d-4b27-b548-0fe36c8e1477.png","url":"https://www.softwareadvice.co.uk/software/163243/keatext","@type":"ListItem"}],"numberOfItems":25}
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