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title: Page 8 - Best CRMs for Consulting - 2026 Reviews, Pricing & Demos
---

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# CRMs for Consulting

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## Products

1. [Allbound](https://www.softwareadvice.co.uk/software/17476/allbound) — 4.9/5 (23 reviews) — Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels th...
2. [LeadLander](https://www.softwareadvice.co.uk/software/77667/leadlander) — 4.8/5 (23 reviews) — LeadLander is a cloud-based sales enablement tool for midsize and large businesses that is designed for both inbound ...
3. [Salesken](https://www.softwareadvice.co.uk/software/115419/salesken) — 4.7/5 (22 reviews) — Salesken is a sales enablement platform that helps businesses leverage artificial intelligence (AI) technology to gen...
4. [KMS Lighthouse](https://www.softwareadvice.co.uk/software/13040/kms-lighthouse) — 4.5/5 (20 reviews) — KMS Lighthouse is a cloud-based knowledge management solution designed for businesses in many industries including ba...
5. [Ring.io](https://www.softwareadvice.co.uk/software/18320/ringio) — 4.1/5 (19 reviews) — Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more....
6. [Keatext](https://www.softwareadvice.co.uk/software/163243/keatext) — 3.8/5 (19 reviews) — Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up wit...
7. [BirdSeed](https://www.softwareadvice.co.uk/software/34142/responcierge) — 4.7/5 (18 reviews) — Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service represe...
8. [W3B CRM](https://www.softwareadvice.co.uk/software/19727/w3bcrm) — 4.9/5 (18 reviews) — w3bCRM combines contact database and sales and project management with email marketing and invoicing functionality fo...
9. [USU Knowledge Management](https://www.softwareadvice.co.uk/software/68982/knowledge-center) — 4.8/5 (18 reviews) — Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a centra...
10. [Results](https://www.softwareadvice.co.uk/software/437635/results-crm) — 4.2/5 (17 reviews) — Results is an all-in-one CRM for Service Operations and Field Service Management. The award-winning software offers a...
11. [Revamp CRM](https://www.softwareadvice.co.uk/software/81774/revamp) — 3.9/5 (17 reviews) — Revamp CRM is an all-in-one CRM for your sales, marketing and e-commerce teams. You can track activities, deals and o...
12. [CreatorIQ](https://www.softwareadvice.co.uk/software/173311/creatoriq-social-crm) — 4.5/5 (17 reviews) — CreatorIQ is the leading cloud solution for global enterprises to manage and optimize influencer campaigns at scale. ...
13. [Nickelled](https://www.softwareadvice.co.uk/software/27080/nickelled) — 4.9/5 (16 reviews) — Nickelled is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses ...
14. [REVE Chat](https://www.softwareadvice.co.uk/software/32021/reve-chat) — 4.2/5 (16 reviews) — The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it ...
15. [Fieldpoint](https://www.softwareadvice.co.uk/software/173485/fieldpoint) — 4.1/5 (16 reviews) — Fieldpoint is a field service management solution that optimizes mid-sized and enterprise business operations. With o...
16. [Samespace](https://www.softwareadvice.co.uk/software/142945/samespace) — 3.6/5 (16 reviews) — Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, inc...
17. [ICE Click-to-Chat](https://www.softwareadvice.co.uk/software/18648/ice) — 4.8/5 (16 reviews) — ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology...
18. [SalezShark](https://www.softwareadvice.co.uk/software/29113/salezshark) — 4.7/5 (15 reviews) — SalezShark is a complete CRM and sales management platform in the cloud. It focuses on marketing automation in genera...
19. [Ivanti Neurons for ITSM](https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm) — 3.9/5 (15 reviews) — Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from r...
20. [Remedyforce](https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce) — 4.3/5 (15 reviews) — Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge manage...
21. [Clickatell](https://www.softwareadvice.co.uk/software/231757/clickatell-touch) — 4.3/5 (15 reviews) — We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers c...
22. [GovQA](https://www.softwareadvice.co.uk/software/2792/webqa) — 4.4/5 (14 reviews) — GovQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer s...
23. [ManageEngine SupportCenter Plus](https://www.softwareadvice.co.uk/software/435300/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizat...
24. [Contivio Contact Center](https://www.softwareadvice.co.uk/software/2720/contivio) — 3.4/5 (13 reviews) — Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The...
25. [LeadByte](https://www.softwareadvice.co.uk/software/140497/leadbyte) — 4.6/5 (13 reviews) — LeadByte is a robust software platform crafted to simplify lead management for those who buy and sell leads, making t...

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  {"name":"Page 8 - Best CRMs for Consulting - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Allbound","position":1,"description":"Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels that include resellers, distributors, VARs, agents, dealers, OEMs, ISVs and systems integrators.\n\n\nWith Allbound, users can unify sales training, promote and publicize their content and collateral and centralize their marketing content, campaigns and communication. They can also group and sequence content and resources into sales playbooks for prioritizing sales discussions, quantify learning and sales actions and qualify activities with partner reps.\n\n\nAllbound also offers functionality for showcasing social feeds directly to partners so they can learn, share and amplify messages among their networks. In turn, users receive recommendations based on the activity and interests of other partners.\n\n\nGamification functionality allows users to administer incentive programs that allow partner reps to redeem points inside of Allbound for gift cards, branded swag or other perks.\n\n\nThe solution is available on a per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/baaa559a-e8c1-4d64-8bdd-9694c351c9db.png","url":"https://www.softwareadvice.co.uk/software/17476/allbound","@type":"ListItem"},{"name":"LeadLander","position":2,"description":"LeadLander is a cloud-based sales enablement tool for midsize and large businesses that is designed for both inbound and outbound marketing. Users get a view of the website visitors that are responding to online campaigns. The solution is able to identify these visitors regardless of the browser or device. The dashboard provides an overview of the most recent visitors and a search function with a geographical breakdown. Users can identify the pages most viewed by website visitors to check the success of marketing automation campaigns.\n\n\nMarketing and sales staff can generate customized reports that provide specific information about the companies and people who have visited the site. The solution comes with multiple user licenses to check web traffic and visitors. Other features include lead scoring, watchlist alerts, daily and weekly email reports, integration with contact forms such as Hubspot and Marketo and email marketing tools like VerticalResponse.\n\n\nLeadLander provides customer support and training for its clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9a3b2c9-a801-4d72-bee9-df61a2b41e17.png","url":"https://www.softwareadvice.co.uk/software/77667/leadlander","@type":"ListItem"},{"name":"Salesken","position":3,"description":"Salesken is a sales enablement platform that helps businesses leverage artificial intelligence (AI) technology to generate leads and streamline communication with clients through various channels such as calls, emails, chats and web conferences. Professionals can monitor the entire sales pipeline and determine customers' intent to qualify leads.\n\n\nSalesken comes with a dashboard, which enables administrators to monitor sales executives' performance and provide targeted feedback accordingly. Managers can track the entire sales pipeline and maintain a call disposition log to record client interactions. Additionally, it lets businesses transcribe calls, schedule follow-ups and identify prospects' contextual cues.\n\n\nSalesken provides mobile applications for iOS and Android devices, which allow organizations to interact with clients using an in-app dialer. Pricing is available on request and support is extended via an inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/21f26a4f-bd53-4f59-94a9-91b385a3b8c4.png","url":"https://www.softwareadvice.co.uk/software/115419/salesken","@type":"ListItem"},{"name":"KMS Lighthouse","position":4,"description":"KMS Lighthouse is a cloud-based knowledge management solution designed for businesses in many industries including banking, insurance, retail, healthcare, and others. It provides access to relevant product and procedure information to help customer service agents answer customer queries. This solution is compatible with tablet and mobile devices. \n\n\nKMS Lighthouse offers a knowledge database that can be accessed by agents, sales teams, and engineers while they are handling different customer scenarios. It uses language search technologies to search and find relevant answers and information. The solution also offers tools for real-time product comparisons.\n\n\nKMS Lighthouse integrates with Cisco, Freshworks, Salesforce, Zendesk, plus other third-party systems. The solution also offers reports and dashboards to analyze customer trends so organizations can make informed decisions regarding customer service procedures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bf7ea3e-e6db-4070-a433-7ddc37776681.png","url":"https://www.softwareadvice.co.uk/software/13040/kms-lighthouse","@type":"ListItem"},{"name":"Ring.io","position":5,"description":"Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.\n\n\nThe system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.\n\n\nRingio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.\n\n\nNew and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4b86560-08fb-414a-abf9-4b248cfaf093.png","url":"https://www.softwareadvice.co.uk/software/18320/ringio","@type":"ListItem"},{"name":"Keatext","position":6,"description":"Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them.\n\nKeatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.\n\nAssess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.\n\nReview issues with the most impact that are brought to your attention by AI-based recommendations.\n\nGet an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.\n\nMonitor and quickly discover trends in your customer satisfaction on a customizable dashboard.\n\nConnect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57d19cc4-498d-4b27-b548-0fe36c8e1477.png","url":"https://www.softwareadvice.co.uk/software/163243/keatext","@type":"ListItem"},{"name":"BirdSeed","position":7,"description":"Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features.\n\n\nResponcierge allows users to start a real-time text conversation with clients or record a video response to send. Users can record videos multiple times, review recorded responses and send the response they feel is best. The chat window can also display a telephone number for clients to call if they need additional support. Clients can also schedule a meeting within the chat window.\n\n\nAll video responses and chats are recorded and can be reviewed later. Administrators also have access to an analytics dashboard that displays graphs and reports about customer engagement and chat metrics.\n\n\nSupport is provided over the phone and online. Pricing is per user per month, and an annual billing option is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3ef7a7b-f6d4-4ae7-b6f7-94b5e5f48fa5.png","url":"https://www.softwareadvice.co.uk/software/34142/responcierge","@type":"ListItem"},{"name":"W3B CRM","position":8,"description":"w3bCRM combines contact database and sales and project management with email marketing and invoicing functionality for small and mid-size businesses. Sales functionality includes a contact database, where users can record information about prospects and track which should receive follow-up. Users can also define and map lead territories and create visuals that highlight the performance of various channels. Users can also download the report in CSV format.\n\n\nProject management functionality allows users to define projects, specify start and end dates, list project leads and resources and assign tasks to team members. The project management functionality also offers an option to send invoices.\n\n\nw3bCRM provides marketing tools including newsletters, email campaigns and MailChimp integration. It has a built-in HubSpot API so users can import contact from Hubspot CRM. The Dashboard allows users to view sales results and add, edit records.\n\n\nAdditionally, w3bCRM offers online training, in-office training and video tutorials and CRM customization options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eadbb0cb-b77e-4261-ab22-78acc9d93c71.png","url":"https://www.softwareadvice.co.uk/software/19727/w3bcrm","@type":"ListItem"},{"name":"USU Knowledge Management","position":9,"description":"Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications.\n\n\nKnowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors.\n\n\nKnowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base.\n\n\nIt offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebf1de02-83cd-4672-a562-f23544ca476f.jpeg","url":"https://www.softwareadvice.co.uk/software/68982/knowledge-center","@type":"ListItem"},{"name":"Results","position":10,"description":"Results is an all-in-one CRM for Service Operations and Field Service Management. \n\nThe award-winning software offers a 360-degree view of your entire organization. Streamline operations and enhance customer relationships by managing your contacts, sales, projects, scheduling, and billing with Results. \n\nResults offers seamless integration with QuickBooks and other popular apps. \n\nIn field service, our solution ensures adherence to compliance, streamlined communication, automated workflows, optimized scheduling, and real-time tracking for various field and trade services. This comprehensive suite of solutions provides operational excellence, scalability, and user-friendly interfaces, fostering success across service industries. \n\nThe Field Service Management solution also optimizes operations for office workers by automating scheduling and planning while empowering field workers with tools for estimating, invoicing, scheduling, and access to comprehensive customer views. \n\nResults Software enhances service operations by centralizing customer relationships while offering a comprehensive view of client history. Manage contacts, sales, projects, scheduling, and billing with QuickBooks and popular app integrations for enhanced efficiency. \n\nKey Features and Benefits include:\nCRM and Contact Management - Centralize client relationships with a 360-degree view. Manage prospects, sales, projects, billing, and notes, ensuring a comprehensive understanding and fostering strong client connections. \n \nScheduling and Service Delivery - Efficiently manage team workflow, oversee field operations, and ensure consistent service delivery with automated triggers. Achieve organizational alignment and operational excellence for enhanced service outcomes. \n \nEstimates and Sales Orders - Leverage sales functionality to convert leads into opportunities. Manage sales estimates, orders, and invoices to attract new customers and set them up for long-term success. \n \nProject Management - Optimize business processes with seamless onboarding for new team members. Increase profitability with a focus on key outcomes and investments for the highest impact. \n \nTime Billing and Invoicing - Capture before-and-after pictures and signatures and create quotes and invoices onsite. Ensure accurate and efficient billing processes, enhancing overall project and financial management. \n \nInventory Management - Standardize and automate key business processes to drive efficiency and consistency. Focus on key outcomes and distribute time and resources for the highest impact, leading to increased profitability. \n \nDocument Storage - Ensure easy access to essential documents, improving collaboration and providing a centralized repository for critical project information. \n \nField Services - Facilitate real-time updates from the field access live checklists, schematics, and job materials. Enhance onsite efficiency, capture crucial data, and streamline communication for effective field service operations. \n \nContacts Web Portal - Provide clients and partners with dedicated access to pertinent information, creating a transparent and collaborative environment. \n \nWorkflow Processes - Implement automated workflows to perfect business processes, fostering organizational efficiency and ensuring consistent service delivery. \n \nKey Performance Indicators (KPIs) - Monitor and measure organizational performance with robust KPI tracking, gaining actionable insights for continuous improvement and informed decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d63ac6b5-59db-43b5-b0f3-cf4307f37a82.png","url":"https://www.softwareadvice.co.uk/software/437635/results-crm","@type":"ListItem"},{"name":"Revamp CRM","position":11,"description":"Revamp CRM is an all-in-one CRM for your sales, marketing and e-commerce teams. You can track activities, deals and orders, and manage, segment and email your customers. You can also create workflow automations for everyday operations. Your account is accessible from any web browser or a mobile app (available on Android, iPhone, and iPad).\n\n\nRevamp CRM offers unlimited contacts & deals support, and you can import contacts, organizations, deals, tasks or notes from other systems (in CSV format). It can collect data automatically from more than 80 popular cloud applications either directly or through Zapier. Revamp Lead Clipper can add leads to your CRM account with just one click.\n\n\nRevamp CRM's 360-degree contact profile offers a detailed view of everything you need to know about a client or prospect including notes, emails, tickets, invoices, files and tasks. You can use the built-in powerful segmentation to make further bulk-actions, send an email campaign or run a workflow.\n\n\nEnjoy a drag & drop visual sales pipeline with customizable stages, multiple pipelines for different products and multiple currencies support. Coupled with slice and dice sales reports, task tracking and automatic follow-up reminders, making sure that you do not lose sight of your deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edc51a2d-81a8-46fa-b999-fa36b7ca2620.png","url":"https://www.softwareadvice.co.uk/software/81774/revamp","@type":"ListItem"},{"name":"CreatorIQ","position":12,"description":"CreatorIQ is the leading cloud solution for global enterprises to manage and optimize influencer campaigns at scale. It is the platform of choice for companies like Airbnb, CVS, Disney, Edelman, Mattel, Omnicom, Ralph Lauren, Salesforce, Unilever, and other global enterprises. CreatorIQ offers a true end-to-end solution for social brand advocacy.\n\n\nKey platform features include:\n\n\n- Industry-leading creator discovery\n\n\n- Campaign management and workflow tools\n\n\n- An enterprise-grade talent CRM\n\n\n- Beautiful social reporting\n\n\n- Complete white-labeling\n\n\n- A robust API\n\n\n- Fraud analysis\n\n\n- Talent approval sheets\n\n\n- Payout and onboarding tools\n\n\n- Much, much more","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fdd4d8c9-dbdf-4315-ae4f-82005a68bd8a.png","url":"https://www.softwareadvice.co.uk/software/173311/creatoriq-social-crm","@type":"ListItem"},{"name":"Nickelled","position":13,"description":"Nickelled is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses that helps them in automating interactions with existing and potential customers. It offers content authoring, website integration and mobile learning within a suite.\n\n\nNickelled allows users to design infographic-based user guides for their solutions using default templates. Once users create the guides, Nickelled automatically sends them to administrators for approval and once approved, the guides can be published directly on different pages of the company website. Once the guides are uploaded, visitors to users’ websites will be able to use these guides as self-service tools.\n\n\nNickelled also features analytics tools, which allow users to track the performance of each training guide published, including number of visits, conversion rates and satisfaction scores.\n\n\nNickelled offers a native mobile application for remote usage. It offers services on a monthly subscription basis that includes support via email and product tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4de1d1d5-d45c-4d55-9c6f-89cfa6eb413e.png","url":"https://www.softwareadvice.co.uk/software/27080/nickelled","@type":"ListItem"},{"name":"REVE Chat","position":14,"description":"The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it on Facebook Messenger, for both lead generation and customer support. \n\nIt comes with Live Chat, Chatbot, Video Chat, Screen Sharing, and Multi-channel features that allow the customer to get support in real-time. It enhances customer experience and makes it more convenient for the customers to interact with a brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/423a2442-ffcf-4dbc-9014-3fbd191d0fb6.png","url":"https://www.softwareadvice.co.uk/software/32021/reve-chat","@type":"ListItem"},{"name":"Fieldpoint","position":15,"description":"Fieldpoint is a field service management solution that optimizes mid-sized and enterprise business operations. With over 25 years of industry experience, this software delivers an all-in-one solution that transforms service organizations to run leaner, smarter, and more profitable businesses with reliable ERP integrations.\n\nFieldpoint invests in R&D. Therefore, with consistent product enhancements and mobile capabilities, it offers a complete and connected field service management software. It is an integrated application set with special industry extensions, giving businesses a suite with the right functionality for specific requirements.\n\nOrganizations can customize workflows and configurations in Fieldpoint for any business need without investing in constant upgrades and updates. The software’s workflow development maximizes operational efficiency, increases revenue, reduces costs, and improves customer satisfaction. It ensures consistent progression of the service delivery process from the office to the field while being adaptable to the evolving business needs through flexible configuration. The system caters to business-critical workflows like approval processes, quote management, procurement, high severity calls, installations, and service. Fieldpoint enables companies to boost profitability with advanced analytics. It has business intelligence tools to create reports to quantify business success.\n\n\n\nEach project begins with a quote and is expanded as the project progresses to include all necessary job costing and scheduling features. Appointment and Service Activity modules account for the cost of time and labor and can incorporate this information into the billing cycle.\n\n\nGraphs help users visualize project margins and costs at different phases of projects: estimates versus actuals and percentage of completion. This job-costing structure provides necessary information for managing resources, as well as estimating potential revenue.\n\n\nIn addition, all invoicing and billing can be managed from within Alert Stratus. Billing triggers can be added to a project based on a variety of factors, such as a specific date, the percentage of project completion, an important milestone, or billing based on task completion.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/315c067b-5518-44cf-8845-575780dc0b29.jpeg","url":"https://www.softwareadvice.co.uk/software/173485/fieldpoint","@type":"ListItem"},{"name":"Samespace","position":16,"description":"Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. \n\nWe seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. \n\nThe solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.\n\nSamespace enables users to track campaign information which includes the number of inbound calls, outbound calls, chats and average wait time. It also provides a summarized view of lead responses, including interested leads and callbacks.\n\nSamespace enables managers to track agent performance based on number of calls taken, average call handling time and the number of converted leads. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place a call to service agents from a company's website.\n\nPricing is per user per month. Support is offered via phone, chat and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57794f66-a52c-4982-b6a5-70c608d9bc8d.png","url":"https://www.softwareadvice.co.uk/software/142945/samespace","@type":"ListItem"},{"name":"ICE Click-to-Chat","position":17,"description":"ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication platform, knowledgebase integration, communication management and web traffic monitoring.\n\n\nICE includes a live chat functionality that offers real-time supervisor monitoring, status messages, visitor and navigation lists and a variety of visual (pop-up) and audible alerts. As with most live chat applications, ICE integrates directly into the customer’s website and is compatible with the full range of Internet browsers.\n\n\nAll communications are sent over 128-bit SSL HTTPS connections. Proactive chat and post-chat surveys included with ICE can help monitor visitor conversions and purchases. Automatic Chat Distribution feature allows assigning chats to the available agents.\n\n\nICE is available on a monthly subscription basis that offers support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d0ad292-55b2-45da-ac40-421fbad95546.png","url":"https://www.softwareadvice.co.uk/software/18648/ice","@type":"ListItem"},{"name":"SalezShark","position":18,"description":"SalezShark is a complete CRM and sales management platform in the cloud. It focuses on marketing automation in generating prospective leads and managing sales operations. Prospect data is collected from customer networks over social media platforms such as Facebook, LinkedIn, and Twitter. With this data users can increase conversion rates and enhance professional relationships. \n\nSalezShark provides a sales automation feature allowing the linking of contacts, leads, and accounts. It also provides predictive insights on leads, improving the sales lifecycle. The product helps in planning marketing expenditures, saving miscellaneous costs, and in integrating all sales & marketing efforts. Data driven decisions become standardized and ad-hoc business intelligence reports are created that tailor to specific business needs. SalezShark offers a 360 degree collaboration feature that enables following existing and potential customers on social media, which ultimately drives effective engagement and increases customer base.\n\nSalezshark's data as a service feature helps in searching a large volume of contacts and organizations quickly through various search parameters such as industry, geography, title, revenue size and employee count that can be added into customized lists. With this unique Relationship Cloud, users can successfully turn their leads into customers in no time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8091ebb2-0509-44a2-9192-759486cc9163.png","url":"https://www.softwareadvice.co.uk/software/29113/salezshark","@type":"ListItem"},{"name":"Ivanti Neurons for ITSM","position":19,"description":"Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Automated workflows eliminate costly manual processes while making operations more efficient, compliant and secure. Whether you’re looking for an IT helpdesk / support ticket solution or need to perform more advanced service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.\n\nAre you just getting started? Ivanti Neurons for ITSM offers an easy-to-use incident management system for dealing with inbound tickets and requests from any channel making your IT helpdesk more efficient, and its users more productive and happier.\n\nAt an intermediate stage of your service management journey? As your IT needs, mature, you can benefit from additional capabilities that'll help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.\n\nHowever, if you have more complex IT operations then you’ll have more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software and cloud assets.\n\nThe most sophisticated IT operations can benefit from Ivanti Neurons for ITSM, offering advanced maturity solutions that deliver “Shift Left” outcomes, automation and AI that can proactively detect and remediate issues before they become user or organization-impacting events, truly transforming and delivering better employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7354c289-d09d-46ce-b6f6-9a56333d4cdb.png","url":"https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm","@type":"ListItem"},{"name":"Remedyforce","position":20,"description":"Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.\n\n\nRemedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.\n\n\nRemedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e79f467c-92b6-4657-82ff-7da88851661e.jpeg","url":"https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce","@type":"ListItem"},{"name":"Clickatell","position":21,"description":"We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. \n\nClickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation. \n\nAt work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a better world through technology where rewarding consumer experiences are the norm.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2959dddf-ef0f-4f95-85fe-39f95fe9f865.png","url":"https://www.softwareadvice.co.uk/software/231757/clickatell-touch","@type":"ListItem"},{"name":"GovQA","position":22,"description":"GovQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer service, account management, issue tracking and e-mail management. Employee provisioning allows support departments to manage changes, service and support staff, employees and members. Student tracking module is accessible to both students and administrators and helps them address specific needs of each academic department. Workflow management allows users to route requests to the right staff member, track and assign tasks and create work orders.\n\n\nGovQA provides CustomAnswers module that manages inbound and outbound student communication. It helps users evaluate recruitment strategy and respond to prospective students. The module keeps a record of all the interactions with students and their needs and concerns with an organization\n\n\nGovQA can be used in industries including financial institutions, consumer goods, post-secondary education, construction and healthcare. It integrates with other applications such as sales support systems, financial systems and ERP systems. Pricing is per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1eb11f56-7aea-4b91-9e7c-104b8e62c333.png","url":"https://www.softwareadvice.co.uk/software/2792/webqa","@type":"ListItem"},{"name":"ManageEngine SupportCenter Plus","position":23,"description":"ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal.\n\n\nManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs).\n\n\nManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f23f133-909f-4456-93b9-68e35b7df564.png","url":"https://www.softwareadvice.co.uk/software/435300/manageengine-supportcenter-plus","@type":"ListItem"},{"name":"Contivio Contact Center","position":24,"description":"Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.\n\n\nContivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.  \n\n\nContivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.\n\n\nServices are offered on per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68d4250f-fa2c-4a86-9f71-0c5805ba0594.png","url":"https://www.softwareadvice.co.uk/software/2720/contivio","@type":"ListItem"},{"name":"LeadByte","position":25,"description":"LeadByte is a robust software platform crafted to simplify lead management for those who buy and sell leads, making the growth process more automated. \n\nWith LeadByte, companies can capture, verify, and promptly distribute leads, saving time and improving lead quality to enhance ROI. The software empowers users to save time, automate lead distribution, and optimize their marketing strategies for maximum return on investment. Whether you're a small business owner or a marketing professional, LeadByte is designed to make your lead management process seamless and efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0122b664-5ca1-4021-9005-e1f39b5d0136.png","url":"https://www.softwareadvice.co.uk/software/140497/leadbyte","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/3837/consulting/software?page=8#itemlist","numberOfItems":25}
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