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description: Page 8 - Discover the best Manufacturing CRM Software for your organisation. Compare top Manufacturing CRM Software tools with customer reviews, pricing and free demos.
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title: Page 8 - Best Manufacturing CRM Software - 2026 Reviews, Pricing & Demos
---

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# Manufacturing CRM Software

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## Products

1. [Fieldcode](https://www.softwareadvice.co.uk/software/181264/fieldcode) — 5.0/5 (20 reviews) — Fieldcode is a field service management software built on 20 years of global expertise offering a fully automated, Ze...
2. [Ring.io](https://www.softwareadvice.co.uk/software/18320/ringio) — 4.1/5 (19 reviews) — Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more....
3. [Keatext](https://www.softwareadvice.co.uk/software/163243/keatext) — 3.8/5 (19 reviews) — Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up wit...
4. [BirdSeed](https://www.softwareadvice.co.uk/software/34142/responcierge) — 4.7/5 (18 reviews) — Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service represe...
5. [USU Knowledge Management](https://www.softwareadvice.co.uk/software/68982/knowledge-center) — 4.8/5 (18 reviews) — Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a centra...
6. [Results](https://www.softwareadvice.co.uk/software/437635/results-crm) — 4.2/5 (17 reviews) — Results is an all-in-one CRM for Service Operations and Field Service Management. The award-winning software offers a...
7. [Revamp CRM](https://www.softwareadvice.co.uk/software/81774/revamp) — 3.9/5 (17 reviews) — Revamp CRM is an all-in-one CRM for your sales, marketing and e-commerce teams. You can track activities, deals and o...
8. [Cool Life CRM](https://www.softwareadvice.co.uk/software/9722/cool-life-crm) — 4.4/5 (17 reviews) — Cool Life CRM is a cloud-based customer relationship management (CRM) solution designed for businesses across various...
9. [Oracle Cloud CX](https://www.softwareadvice.co.uk/software/1822/rightnow-cx) — 4.3/5 (16 reviews) — For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and...
10. [Nickelled](https://www.softwareadvice.co.uk/software/27080/nickelled) — 4.9/5 (16 reviews) — Nickelled is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses ...
11. [Novo Solutions](https://www.softwareadvice.co.uk/software/148603/sharenet-asset-management) — 4.3/5 (16 reviews) — ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The ...
12. [REVE Chat](https://www.softwareadvice.co.uk/software/32021/reve-chat) — 4.2/5 (16 reviews) — The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it ...
13. [Skynamo](https://www.softwareadvice.co.uk/software/122767/skynamo) — 4.4/5 (16 reviews) — Designed for manufacturers, wholesalers, and distributors, Skynamo is an all-in-one mobile-friendly field sales platf...
14. [Samespace](https://www.softwareadvice.co.uk/software/142945/samespace) — 3.6/5 (16 reviews) — Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, inc...
15. [ICE Click-to-Chat](https://www.softwareadvice.co.uk/software/18648/ice) — 4.8/5 (16 reviews) — ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology...
16. [White Fluffy Cloud](https://www.softwareadvice.co.uk/software/31041/icomplete) — 4.5/5 (15 reviews) — White Fluffy Cloud is a cloud-based customer relationship management (CRM) solution designed for small and mid size b...
17. [SalezShark](https://www.softwareadvice.co.uk/software/29113/salezshark) — 4.7/5 (15 reviews) — SalezShark is a complete CRM and sales management platform in the cloud. It focuses on marketing automation in genera...
18. [Ivanti Neurons for ITSM](https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm) — 3.9/5 (15 reviews) — Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from r...
19. [Remedyforce](https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce) — 4.3/5 (15 reviews) — Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge manage...
20. [Clickatell](https://www.softwareadvice.co.uk/software/231757/clickatell-touch) — 4.3/5 (15 reviews) — We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers c...
21. [ManageEngine SupportCenter Plus](https://www.softwareadvice.co.uk/software/435300/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizat...
22. [Contivio Contact Center](https://www.softwareadvice.co.uk/software/2720/contivio) — 3.4/5 (13 reviews) — Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The...
23. [LeadByte](https://www.softwareadvice.co.uk/software/140497/leadbyte) — 4.6/5 (13 reviews) — LeadByte is a robust software platform crafted to simplify lead management for those who buy and sell leads, making t...
24. [Pega CRM](https://www.softwareadvice.co.uk/software/4045/pega-crm) — 3.9/5 (13 reviews) — Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales,...
25. [Inbenta](https://www.softwareadvice.co.uk/software/9762/inbenta) — 4.7/5 (13 reviews) — Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. With its powe...

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## Related Categories

- [Sales Tracking Software](https://www.softwareadvice.co.uk/directory/3590/sales-tracking/software)
- [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software)
- [Manufacturing Software](https://www.softwareadvice.co.uk/directory/4704/manufacturing/software)

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-----

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With one of the most cost-effective pricing options on the market, Fieldcode helps businesses streamline their service lifecycle, boost efficiency, and enhance customer experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a411b3d7-cc7d-401d-9c1f-da4c12dc4c90.png","url":"https://www.softwareadvice.co.uk/software/181264/fieldcode","@type":"ListItem"},{"name":"Ring.io","position":2,"description":"Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.\n\n\nThe system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.\n\n\nRingio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.\n\n\nNew and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4b86560-08fb-414a-abf9-4b248cfaf093.png","url":"https://www.softwareadvice.co.uk/software/18320/ringio","@type":"ListItem"},{"name":"Keatext","position":3,"description":"Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them.\n\nKeatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.\n\nAssess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.\n\nReview issues with the most impact that are brought to your attention by AI-based recommendations.\n\nGet an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.\n\nMonitor and quickly discover trends in your customer satisfaction on a customizable dashboard.\n\nConnect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57d19cc4-498d-4b27-b548-0fe36c8e1477.png","url":"https://www.softwareadvice.co.uk/software/163243/keatext","@type":"ListItem"},{"name":"BirdSeed","position":4,"description":"Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features.\n\n\nResponcierge allows users to start a real-time text conversation with clients or record a video response to send. Users can record videos multiple times, review recorded responses and send the response they feel is best. The chat window can also display a telephone number for clients to call if they need additional support. Clients can also schedule a meeting within the chat window.\n\n\nAll video responses and chats are recorded and can be reviewed later. Administrators also have access to an analytics dashboard that displays graphs and reports about customer engagement and chat metrics.\n\n\nSupport is provided over the phone and online. Pricing is per user per month, and an annual billing option is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3ef7a7b-f6d4-4ae7-b6f7-94b5e5f48fa5.png","url":"https://www.softwareadvice.co.uk/software/34142/responcierge","@type":"ListItem"},{"name":"USU Knowledge Management","position":5,"description":"Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications.\n\n\nKnowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors.\n\n\nKnowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base.\n\n\nIt offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebf1de02-83cd-4672-a562-f23544ca476f.jpeg","url":"https://www.softwareadvice.co.uk/software/68982/knowledge-center","@type":"ListItem"},{"name":"Results","position":6,"description":"Results is an all-in-one CRM for Service Operations and Field Service Management. \n\nThe award-winning software offers a 360-degree view of your entire organization. Streamline operations and enhance customer relationships by managing your contacts, sales, projects, scheduling, and billing with Results. \n\nResults offers seamless integration with QuickBooks and other popular apps. \n\nIn field service, our solution ensures adherence to compliance, streamlined communication, automated workflows, optimized scheduling, and real-time tracking for various field and trade services. This comprehensive suite of solutions provides operational excellence, scalability, and user-friendly interfaces, fostering success across service industries. \n\nThe Field Service Management solution also optimizes operations for office workers by automating scheduling and planning while empowering field workers with tools for estimating, invoicing, scheduling, and access to comprehensive customer views. \n\nResults Software enhances service operations by centralizing customer relationships while offering a comprehensive view of client history. Manage contacts, sales, projects, scheduling, and billing with QuickBooks and popular app integrations for enhanced efficiency. \n\nKey Features and Benefits include:\nCRM and Contact Management - Centralize client relationships with a 360-degree view. Manage prospects, sales, projects, billing, and notes, ensuring a comprehensive understanding and fostering strong client connections. \n \nScheduling and Service Delivery - Efficiently manage team workflow, oversee field operations, and ensure consistent service delivery with automated triggers. Achieve organizational alignment and operational excellence for enhanced service outcomes. \n \nEstimates and Sales Orders - Leverage sales functionality to convert leads into opportunities. Manage sales estimates, orders, and invoices to attract new customers and set them up for long-term success. \n \nProject Management - Optimize business processes with seamless onboarding for new team members. Increase profitability with a focus on key outcomes and investments for the highest impact. \n \nTime Billing and Invoicing - Capture before-and-after pictures and signatures and create quotes and invoices onsite. Ensure accurate and efficient billing processes, enhancing overall project and financial management. \n \nInventory Management - Standardize and automate key business processes to drive efficiency and consistency. Focus on key outcomes and distribute time and resources for the highest impact, leading to increased profitability. \n \nDocument Storage - Ensure easy access to essential documents, improving collaboration and providing a centralized repository for critical project information. \n \nField Services - Facilitate real-time updates from the field access live checklists, schematics, and job materials. Enhance onsite efficiency, capture crucial data, and streamline communication for effective field service operations. \n \nContacts Web Portal - Provide clients and partners with dedicated access to pertinent information, creating a transparent and collaborative environment. \n \nWorkflow Processes - Implement automated workflows to perfect business processes, fostering organizational efficiency and ensuring consistent service delivery. \n \nKey Performance Indicators (KPIs) - Monitor and measure organizational performance with robust KPI tracking, gaining actionable insights for continuous improvement and informed decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d63ac6b5-59db-43b5-b0f3-cf4307f37a82.png","url":"https://www.softwareadvice.co.uk/software/437635/results-crm","@type":"ListItem"},{"name":"Revamp CRM","position":7,"description":"Revamp CRM is an all-in-one CRM for your sales, marketing and e-commerce teams. You can track activities, deals and orders, and manage, segment and email your customers. You can also create workflow automations for everyday operations. Your account is accessible from any web browser or a mobile app (available on Android, iPhone, and iPad).\n\n\nRevamp CRM offers unlimited contacts & deals support, and you can import contacts, organizations, deals, tasks or notes from other systems (in CSV format). It can collect data automatically from more than 80 popular cloud applications either directly or through Zapier. Revamp Lead Clipper can add leads to your CRM account with just one click.\n\n\nRevamp CRM's 360-degree contact profile offers a detailed view of everything you need to know about a client or prospect including notes, emails, tickets, invoices, files and tasks. You can use the built-in powerful segmentation to make further bulk-actions, send an email campaign or run a workflow.\n\n\nEnjoy a drag & drop visual sales pipeline with customizable stages, multiple pipelines for different products and multiple currencies support. Coupled with slice and dice sales reports, task tracking and automatic follow-up reminders, making sure that you do not lose sight of your deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edc51a2d-81a8-46fa-b999-fa36b7ca2620.png","url":"https://www.softwareadvice.co.uk/software/81774/revamp","@type":"ListItem"},{"name":"Cool Life CRM","position":8,"description":"Cool Life CRM is a cloud-based customer relationship management (CRM) solution designed for businesses across various industries such as textiles, investment banking, food and beverages, health and wellness and more. Key features include lead management, financial management, marketing automation integration, expense tracking and segmentation capabilities.\n\n\nCool Life CRM’s users can integrate the solution with their existing business processes and also manage communications, transactions, documents and more in a central database. The solution’s segmentation and account-based nurturing capabilities help users to manage interactions and communicate with customers individually or in bulk. \n\n\nAdditionally, Cool Life CRM features a custom reporting module that enables users to keep track of their organizations' performance.\n\n\nPricing is per month. Support is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93077781-803d-4a3b-9e5c-1cbcf285faa2.png","url":"https://www.softwareadvice.co.uk/software/9722/cool-life-crm","@type":"ListItem"},{"name":"Oracle Cloud CX","position":9,"description":"For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue.\n\n\nOracle Cloud CX provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services.\n\n\nMany customers use the web constantly: for work, research, entertainment and more. Oracle Cloud CX gives a company's consumers a supportive, branded online experience from a computer or smart phone, providing anytime access to conduct research, resolve issues and purchase goods and services. Today's consumers are also constantly on the go - they are just as likely to visit your site on their smartphone as they are a desktop computer. This system optimizes services for myriad smart devices to provide a consistent web experience. \n\n\nWith Oracle Cloud CX, businesses can monitor and respond to feedback from customers on the social media channels, as well as integrating social media into the company's brand strategy, an important tool in today's market to increase customer satisfaction and build loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a271b76-66f2-4ac7-9686-4184eee7fc14.png","url":"https://www.softwareadvice.co.uk/software/1822/rightnow-cx","@type":"ListItem"},{"name":"Nickelled","position":10,"description":"Nickelled is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses that helps them in automating interactions with existing and potential customers. It offers content authoring, website integration and mobile learning within a suite.\n\n\nNickelled allows users to design infographic-based user guides for their solutions using default templates. Once users create the guides, Nickelled automatically sends them to administrators for approval and once approved, the guides can be published directly on different pages of the company website. Once the guides are uploaded, visitors to users’ websites will be able to use these guides as self-service tools.\n\n\nNickelled also features analytics tools, which allow users to track the performance of each training guide published, including number of visits, conversion rates and satisfaction scores.\n\n\nNickelled offers a native mobile application for remote usage. It offers services on a monthly subscription basis that includes support via email and product tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4de1d1d5-d45c-4d55-9c6f-89cfa6eb413e.png","url":"https://www.softwareadvice.co.uk/software/27080/nickelled","@type":"ListItem"},{"name":"Novo Solutions","position":11,"description":"ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The platform can be accessed via a mobile application that updates IT departments about the current location, status and condition of organization-wide assets.\n\n\nShareNet Asset Management helps users calculate depreciation, generate reports, integrate data and view a changelog to get complete history of the assets. The solution provides a built-in Data Import Wizard that allows IT staff to import assets from spreadsheets. It also supports barcode scanning to help users find and update assets in real time. Other key features of the solution include customizable fields, asset grouping, sorting, graphical email templates, manual process automation and email notification.\n\n\nShareNet Asset Management provides multi-level information security to safeguard user data. It offers SSL encryption and intrusion detection during data transfer.\n\n\nSupport is offered via email, phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d5524ab-7e6e-4eaf-920b-58ab83960b7c.jpeg","url":"https://www.softwareadvice.co.uk/software/148603/sharenet-asset-management","@type":"ListItem"},{"name":"REVE Chat","position":12,"description":"The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it on Facebook Messenger, for both lead generation and customer support. \n\nIt comes with Live Chat, Chatbot, Video Chat, Screen Sharing, and Multi-channel features that allow the customer to get support in real-time. It enhances customer experience and makes it more convenient for the customers to interact with a brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/423a2442-ffcf-4dbc-9014-3fbd191d0fb6.png","url":"https://www.softwareadvice.co.uk/software/32021/reve-chat","@type":"ListItem"},{"name":"Skynamo","position":13,"description":"Designed for manufacturers, wholesalers, and distributors, Skynamo is an all-in-one mobile-friendly field sales platform that allows field teams to easily capture orders and access accurate product and pricing information from anywhere, anytime. With Skynamo, managers and business owners have visibility over valuable sales activity and business insights in real-time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a4f5f566-9fcb-4dbb-bac6-333371d0c46c.png","url":"https://www.softwareadvice.co.uk/software/122767/skynamo","@type":"ListItem"},{"name":"Samespace","position":14,"description":"Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. \n\nWe seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. \n\nThe solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.\n\nSamespace enables users to track campaign information which includes the number of inbound calls, outbound calls, chats and average wait time. It also provides a summarized view of lead responses, including interested leads and callbacks.\n\nSamespace enables managers to track agent performance based on number of calls taken, average call handling time and the number of converted leads. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place a call to service agents from a company's website.\n\nPricing is per user per month. Support is offered via phone, chat and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57794f66-a52c-4982-b6a5-70c608d9bc8d.png","url":"https://www.softwareadvice.co.uk/software/142945/samespace","@type":"ListItem"},{"name":"ICE Click-to-Chat","position":15,"description":"ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication platform, knowledgebase integration, communication management and web traffic monitoring.\n\n\nICE includes a live chat functionality that offers real-time supervisor monitoring, status messages, visitor and navigation lists and a variety of visual (pop-up) and audible alerts. As with most live chat applications, ICE integrates directly into the customer’s website and is compatible with the full range of Internet browsers.\n\n\nAll communications are sent over 128-bit SSL HTTPS connections. Proactive chat and post-chat surveys included with ICE can help monitor visitor conversions and purchases. Automatic Chat Distribution feature allows assigning chats to the available agents.\n\n\nICE is available on a monthly subscription basis that offers support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d0ad292-55b2-45da-ac40-421fbad95546.png","url":"https://www.softwareadvice.co.uk/software/18648/ice","@type":"ListItem"},{"name":"White Fluffy Cloud","position":16,"description":"White Fluffy Cloud is a cloud-based customer relationship management (CRM) solution designed for small and mid size businesses. The solution helps automate the lead generation process and workflow activities for sales and marketing teams, call centres, charities and help-desk teams.\n\nWhite Fluffy Cloud CRM offers a built-in marketing feature which sends targeted marketing messages to customers and prospects via email, text message and physical mail. An interactive template builder tool lets users create personalized emails and other promotional materials.\n\nWhite Fluffy Cloud CRM offers team collaboration tools, which allow individuals to share opportunity details with their teams. Users can track campaign progress and generate activity statistics to measure the performance of ongoing campaigns. icomplete CRM integrates with various social media platforms such as Facebook, twitter and LinkedIn, allowing businesses to source contact details from multiple platforms and share campaign details through these platforms. Users can also measure the performance of their phone agents and record calls for quality monitoring and training.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30676491-5198-48ed-8c29-5a21063ed275.png","url":"https://www.softwareadvice.co.uk/software/31041/icomplete","@type":"ListItem"},{"name":"SalezShark","position":17,"description":"SalezShark is a complete CRM and sales management platform in the cloud. It focuses on marketing automation in generating prospective leads and managing sales operations. Prospect data is collected from customer networks over social media platforms such as Facebook, LinkedIn, and Twitter. With this data users can increase conversion rates and enhance professional relationships. \n\nSalezShark provides a sales automation feature allowing the linking of contacts, leads, and accounts. It also provides predictive insights on leads, improving the sales lifecycle. The product helps in planning marketing expenditures, saving miscellaneous costs, and in integrating all sales & marketing efforts. Data driven decisions become standardized and ad-hoc business intelligence reports are created that tailor to specific business needs. SalezShark offers a 360 degree collaboration feature that enables following existing and potential customers on social media, which ultimately drives effective engagement and increases customer base.\n\nSalezshark's data as a service feature helps in searching a large volume of contacts and organizations quickly through various search parameters such as industry, geography, title, revenue size and employee count that can be added into customized lists. With this unique Relationship Cloud, users can successfully turn their leads into customers in no time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8091ebb2-0509-44a2-9192-759486cc9163.png","url":"https://www.softwareadvice.co.uk/software/29113/salezshark","@type":"ListItem"},{"name":"Ivanti Neurons for ITSM","position":18,"description":"Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Automated workflows eliminate costly manual processes while making operations more efficient, compliant and secure. Whether you’re looking for an IT helpdesk / support ticket solution or need to perform more advanced service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.\n\nAre you just getting started? Ivanti Neurons for ITSM offers an easy-to-use incident management system for dealing with inbound tickets and requests from any channel making your IT helpdesk more efficient, and its users more productive and happier.\n\nAt an intermediate stage of your service management journey? As your IT needs, mature, you can benefit from additional capabilities that'll help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.\n\nHowever, if you have more complex IT operations then you’ll have more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software and cloud assets.\n\nThe most sophisticated IT operations can benefit from Ivanti Neurons for ITSM, offering advanced maturity solutions that deliver “Shift Left” outcomes, automation and AI that can proactively detect and remediate issues before they become user or organization-impacting events, truly transforming and delivering better employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7354c289-d09d-46ce-b6f6-9a56333d4cdb.png","url":"https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm","@type":"ListItem"},{"name":"Remedyforce","position":19,"description":"Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.\n\n\nRemedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.\n\n\nRemedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e79f467c-92b6-4657-82ff-7da88851661e.jpeg","url":"https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce","@type":"ListItem"},{"name":"Clickatell","position":20,"description":"We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. \n\nClickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation. \n\nAt work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a better world through technology where rewarding consumer experiences are the norm.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2959dddf-ef0f-4f95-85fe-39f95fe9f865.png","url":"https://www.softwareadvice.co.uk/software/231757/clickatell-touch","@type":"ListItem"},{"name":"ManageEngine SupportCenter Plus","position":21,"description":"ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal.\n\n\nManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs).\n\n\nManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f23f133-909f-4456-93b9-68e35b7df564.png","url":"https://www.softwareadvice.co.uk/software/435300/manageengine-supportcenter-plus","@type":"ListItem"},{"name":"Contivio Contact Center","position":22,"description":"Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.\n\n\nContivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.  \n\n\nContivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.\n\n\nServices are offered on per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68d4250f-fa2c-4a86-9f71-0c5805ba0594.png","url":"https://www.softwareadvice.co.uk/software/2720/contivio","@type":"ListItem"},{"name":"LeadByte","position":23,"description":"LeadByte is a robust software platform crafted to simplify lead management for those who buy and sell leads, making the growth process more automated. \n\nWith LeadByte, companies can capture, verify, and promptly distribute leads, saving time and improving lead quality to enhance ROI. The software empowers users to save time, automate lead distribution, and optimize their marketing strategies for maximum return on investment. Whether you're a small business owner or a marketing professional, LeadByte is designed to make your lead management process seamless and efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0122b664-5ca1-4021-9005-e1f39b5d0136.png","url":"https://www.softwareadvice.co.uk/software/140497/leadbyte","@type":"ListItem"},{"name":"Pega CRM","position":24,"description":"Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales, marketing and customer service capabilities into one solution. It also offers end-to-end automation and real-time artificial intelligence capabilities to drive insights around customer engagements.\n\n\nPega CRM's marketing feature provides tools to recognize and analyze customers' behavior and suggest the next best action for each customer. It can capture and connect customer's conversations across multiple channels to anticipate and stimulate their journey. The Sales Media Manager feature helps in identifying possible leads and opportunities within the sales pipeline. The solution supports integration with Outlook, Gmail and other Email service providers to manage emails and schedule meetings from a single interface.\n\n\nPega CRM is suitable for very large companies that need to process high volumes of complex customer inquiries. Due to its BPM-centric, model-based design, Pega CRM is designed to serve industries with frequent changes in high-complexity processes, such as healthcare, insurance and financial services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8e0b03e-8758-42a6-ba65-9f1768f70eef.jpeg","url":"https://www.softwareadvice.co.uk/software/4045/pega-crm","@type":"ListItem"},{"name":"Inbenta","position":25,"description":"Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. \n\nWith its powerful NLP technology, the platform is able to understand human language and return the appropriate content whenever a customer has a query. \n\nThis increases self-service rates, reduces incoming support requests, and frees agents' time, helping them focus on more complex cases.\n\nThe 4 modules include:\n\n- a transactional, high-performing AI chatbot\n- a knowledge center to help users easily find answers\n- a semantic search engine to make search easy\n- a ticketing system to increase agents' performance\n\nThe solutions easily integrate with existing systems like ERPs, CRMs, IVRs, and a large catalog of solutions, and they can be easily plugged in to pull content from hundreds of data sources. \n\nThe technology is available in over 35 languages, helping you scale your business across the globe.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b247a56a-051f-485f-b41e-e95a6e2e9b4b.png","url":"https://www.softwareadvice.co.uk/software/9762/inbenta","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/3825/manufacturing/software?page=8#itemlist","numberOfItems":25}
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