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description: Page 5 - Discover the best Manufacturing CRM Software for your organisation. Compare top Manufacturing CRM Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Manufacturing CRM Software - 2026 Reviews, Pricing & Demos
---

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# Manufacturing CRM Software

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## Products

1. [WORKetc](https://www.softwareadvice.co.uk/software/8483/worketc) — 4.6/5 (85 reviews) — WORKetc is a cloud-based customer relationship management (CRM) software with integrated CRM, project management, inv...
2. [SalesNOW](https://www.softwareadvice.co.uk/software/8338/salesnow) — 4.6/5 (81 reviews) — SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automa...
3. [Voiptime Cloud](https://www.softwareadvice.co.uk/software/55594/voiptime-cloud) — 4.8/5 (80 reviews) — Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center ...
4. [SPOTIO](https://www.softwareadvice.co.uk/software/54905/spotio) — 4.3/5 (78 reviews) — Spotio is a cloud-based sales tracking solution designed to assist businesses with lead capturing, resource tracking ...
5. [Track-It\!](https://www.softwareadvice.co.uk/software/27016/track-it) — 4.0/5 (77 reviews) — Track-It\! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge ...
6. [Canny](https://www.softwareadvice.co.uk/software/117543/canny) — 4.6/5 (76 reviews) — Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and a...
7. [Oracle E-Business Suite](https://www.softwareadvice.co.uk/software/4223/oracle-e-business-suite) — 4.3/5 (76 reviews) — Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the ...
8. [Sage CRM](https://www.softwareadvice.co.uk/software/437357/sagecrm) — 3.6/5 (73 reviews) — Sage CRM is a cloud-based customer relationship management (CRM) solution tailored specifically for small and midsize...
9. [Highspot](https://www.softwareadvice.co.uk/software/75066/highspot) — 4.6/5 (73 reviews) — Highspot is a sales enablement solution, which combines content management and sales teams collaboration to engage wi...
10. [LiveHelpNow](https://www.softwareadvice.co.uk/software/102419/livehelpnow-crm) — 4.6/5 (72 reviews) — LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazin...
11. [servis.ai](https://www.softwareadvice.co.uk/software/113880/freeagent) — 4.6/5 (71 reviews) — Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organ...
12. [SalesOutlook CRM](https://www.softwareadvice.co.uk/software/373716/salesoutlook-crm) — 4.3/5 (71 reviews) — SalesOutlook CRM is a comprehensive customer relationship management (CRM) and email marketing system that embeds int...
13. [Vonage Contact Center](https://www.softwareadvice.co.uk/software/19631/contactworld-for-sales) — 4.3/5 (70 reviews) — Vonage Contact Center for Salesforce is \#1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchan...
14. [Landbot](https://www.softwareadvice.co.uk/software/120907/landbot) — 4.4/5 (70 reviews) — Landbot is a no-code AI Agent builder designed for revenue teams who need autonomous, high-converting lead workflows ...
15. [Map My Customers](https://www.softwareadvice.co.uk/software/37915/map-my-customers) — 4.5/5 (69 reviews) — Built for field sales. Map My Customers gives reps the tools they need to prioritize their day, follow-up with custom...
16. [Tracker](https://www.softwareadvice.co.uk/software/27032/phaseware-tracker) — 4.4/5 (66 reviews) — PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients repo...
17. [Oracle Sales](https://www.softwareadvice.co.uk/software/35635/oracle-cx-sales) — 4.3/5 (65 reviews) — Oracle Sales Cloud is a sales management application under Oracle’s umbrella of hosted customer experience (CX) produ...
18. [SalesNexus](https://www.softwareadvice.co.uk/software/14228/salesnexus) — 4.5/5 (64 reviews) — SalesNexus is built for sales teams that want to build relationships with customers. SalesNexus' Nexi AI automates th...
19. [ZooM](https://www.softwareadvice.co.uk/software/49629/zoom) — 4.4/5 (63 reviews) — ZooM is a mobile sales force automation platform that helps retail, distribution, manufacturing, wellness and other b...
20. [WalkMe](https://www.softwareadvice.co.uk/software/10398/walkme) — 4.4/5 (63 reviews) — WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience man...
21. [AVOXI](https://www.softwareadvice.co.uk/software/156511/smart-queue) — 4.8/5 (59 reviews) — AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Th...
22. [Giva](https://www.softwareadvice.co.uk/software/61303/giva) — 4.9/5 (57 reviews) — Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboa...
23. [Yetiforce CRM](https://www.softwareadvice.co.uk/software/49025/yetiforce) — 4.7/5 (54 reviews) — YetiForce is a hybrid open source customer relationship management (CRM) solution that caters to midsize and large bu...
24. [ClearSlide](https://www.softwareadvice.co.uk/software/10410/clearslide) — 3.9/5 (54 reviews) — ClearSlide is a web-based sales engagement platform intended to help increase sales teams’ efficiency and close deals...
25. [ProProfs Chat](https://www.softwareadvice.co.uk/software/19787/live2support) — 4.8/5 (53 reviews) — Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both...

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## Related Categories

- [Sales Tracking Software](https://www.softwareadvice.co.uk/directory/3590/sales-tracking/software)
- [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software)
- [Manufacturing Software](https://www.softwareadvice.co.uk/directory/4704/manufacturing/software)

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It is also available for on-premise deployment.\n\n\nSalesNOW allows users to take sales notes, log their calls, and capture emails automatically; train new employees by keeping corporate account histories of clients; gain a dashboard view of activities of sales representatives; and view various sales data, including next steps on leads, deals, and cases.SalesNOW also allows users to customize tabs, reports, and data fields and provides visual, graphical representations of sales forecasts, funnels, and activity reports. The solution offers a mobile application for Android, iPhone, iPad, and Blackberry devices.\n\n\nSalesNOW is available on a monthly subscription basis that includes support via phone, email and through product tutorials and manuals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0a789f5-a6d7-4ee6-a2ac-6a92233d139c.png","url":"https://www.softwareadvice.co.uk/software/8338/salesnow","@type":"ListItem"},{"name":"Voiptime Cloud","position":3,"description":"Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56d75438-a5d1-4ba7-ad45-38b65c020b69.png","url":"https://www.softwareadvice.co.uk/software/55594/voiptime-cloud","@type":"ListItem"},{"name":"SPOTIO","position":4,"description":"Spotio is a cloud-based sales tracking solution designed to assist businesses with lead capturing, resource tracking and sales pipeline management and more. The solution is suitable for businesses that require door-to-door canvassing or need a mobile-based solution to manage field sales teams.\n\nSpotio allows field reps to collect data on their mobile phones. Every new lead is automatically time stamped to prevent double entry, and all changes are synced and shared in real time with the backend database along with the live location of the field reps. It also offers an appointment calendar to schedule and track meetings with key prospects.\n\nAdditionally, it offers sales dashboards, territory distribution and assignment, leaderboards and integration capabilities with third-party apps like Salesforce MailChimp, Google Calendar and more. Spotio is available on a per user per month subscription basis. Support is offered via phone, email, online forum and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a14d0e82-9081-42bb-a45f-2804ae0c575c.png","url":"https://www.softwareadvice.co.uk/software/54905/spotio","@type":"ListItem"},{"name":"Track-It!","position":5,"description":"Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.\n\n\nTrack-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.\n\n\nTrack-It! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0bf6b4e-e840-4d58-8c36-767144d97658.png","url":"https://www.softwareadvice.co.uk/software/27016/track-it","@type":"ListItem"},{"name":"Canny","position":6,"description":"Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards. \n\n\nFeatures of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features. \n\n\nCanny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27e17e60-2465-4fb1-a234-b9149d8127d4.png","url":"https://www.softwareadvice.co.uk/software/117543/canny","@type":"ListItem"},{"name":"Oracle E-Business Suite","position":7,"description":"Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the modern mobile user. The solution continues to deliver new application functionality and expand the capabilities of existing features while helping you gain all the benefits of Oracle Cloud.\n\nOracle E-Business Suite is a cloud-based suite containing integrated, global business applications that enable organizations to make decisions and manage costs of operations. The suite also includes on-premise customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance.\n\nBuilt on an open, standards-based architecture, E-Business Suite CRM helps streamline business processes and allows key divisions to draw references from the same source of data. Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.\n\nOracle E-Business Suite also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain. Support is available through an online knowledge base and via phone.\n\nBelow are some of the valuable features of popular application offerings available within Oracle E-Business Suite:\n- Supply Chain Management (SCM): Every possible supply chain process can be fully automated, from planning, creation, and appropriation to development and fulfillment, delivering a comprehensive solution application to ensure organizations have robust, intelligent-driven, value-added chains. \n- Human Resource Management (HRM): The solution offers a sturdy group of outstanding human resource processes that enable users to improve productivity, enhance overall business performance, and lower TCO. \n- Customer Relations Management (CRM): This application provides for a streamlined, unique global gathering of information that will ensure all selling channels are continually following the organization's objectives and protocols.\n- Project Portfolio Management (PPM): Oracle EBS provides a comprehensive, full lifecycle offering of project and portfolio management. Users get a single fully transparent view of all project-related ventures coupled with a superb performance process that grants users the ability to choose the best, most dynamic portfolio ventures.\n- Financial Management: Users are able to perform more effectively, improve productivity and efficiency, develop productivity tools and integrated performance management, and develop processes for shared services to reduce overall operating costs.\n- Service Management: This application allows users access to the best data necessary to provide correct, precise, reliable information to their clients to ensure that every expectation is exceeded and consistently satisfied.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56875974-6bb2-4a2b-9b85-637f24d6c5af.png","url":"https://www.softwareadvice.co.uk/software/4223/oracle-e-business-suite","@type":"ListItem"},{"name":"Sage CRM","position":8,"description":"Sage CRM is a cloud-based customer relationship management (CRM) solution tailored specifically for small and midsize businesses aiming to optimize their customer experiences. This comprehensive platform provides a suite of tools designed to manage both new and existing client relationships, streamlining operations across sales, marketing, customer service, and more. Notable applications include integrated modules for sales and marketing automation, customer service, help desk, and social CRM, fostering a holistic approach to managing customer journeys.\n\nThe platform’s capabilities are enhanced with robust mobile features, ensuring that teams can access customer data and functionalities on the go, boosting productivity and responsiveness. Sage CRM supports both cloud and on-premise deployments, offering flexibility to businesses based on their infrastructure preferences and requirements.\n\nSales teams can leverage Sage CRM to monitor sales agent performance, forecast trends effectively, schedule meetings, and manage the sales pipeline more efficiently. The dashboard provides immediate visibility into current sales deals, while advanced reporting and analytic features aid in forecasting sales performance and identifying new opportunities. For marketers, the solution offers powerful tools to plan and execute multi-channel marketing and promotional campaigns. Its built-in email marketing functionality facilitates the sending of promotional messages and newsletters directly to contacts, enhancing communication strategies.\n\nThe solution's capability extends to managing campaigns across multiple channels, ensuring that businesses can target and engage their audience through the most effective mediums. This adaptability and breadth of features make Sage CRM a versatile tool for enhancing customer engagement and nurturing long-term relationships.\n\nMoreover, Sage CRM stands out for its compatibility with various third-party applications, allowing for seamless integration into existing business ecosystems. This interoperability enhances the platform's flexibility and enables businesses to customize their CRM solution according to their specific needs and workflows.\n\nIn summary, Sage CRM provides a comprehensive and customizable CRM solution that supports businesses in their endeavors to manage customer relationships effectively. With its extensive features for sales, marketing, and customer service, combined with mobile capabilities, cloud and on-premise deployment options, and third-party application integration, Sage CRM empowers small and midsize businesses to optimize their customer experience and drive growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9607bcbc-59fe-4b10-a807-05685fadb3f7.jpeg","url":"https://www.softwareadvice.co.uk/software/437357/sagecrm","@type":"ListItem"},{"name":"Highspot","position":9,"description":"Highspot is a sales enablement solution, which combines content management and sales teams collaboration to engage with opportunities and leads. Flexibility is an important factor when presenting content to customers and Highspot offers various tools to target customers. Real-time visibility and advanced analytics give deep insights into the value of the content and audience engagement.\n\nA combination of intelligent suggestions and semantic search ensure content and sales boost productivity simultaneously. The system enables teams to connect with customers and circulate content via screen-sharing, email and mobile devices, while providing real-time notifications and action-oriented information.\n\nAnalytics helps organizations optimize content, identify areas of improvement and tailor sales pitches. Highspot allows users to utilize current IT investments through its integration with third-party platforms. It also aims to curb the gap between marketing and sales teams by supporting both with quality content. All team members can quickly and effortlessly search the required content via powerful browsing tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa20baae-e2fd-4d9b-a3c7-5d70306a181f.png","url":"https://www.softwareadvice.co.uk/software/75066/highspot","@type":"ListItem"},{"name":"LiveHelpNow","position":10,"description":"LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs.\n\nWith LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call.\n\nAvailable tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more!\n\nYou’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media.\n\nYou can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite.\n\nQuick, easy installation. No setup fees or contract. Free training and 24/7 support.\n\nTrusted by over 8000 businesses worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb1b65-7b6d-4c2e-9111-85ff35512468.png","url":"https://www.softwareadvice.co.uk/software/102419/livehelpnow-crm","@type":"ListItem"},{"name":"servis.ai","position":11,"description":"Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. \n\nWork smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place. \nLift your business up out of spreadsheets and email, and win your workdays with FreeAgent CRM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45375506-7b1f-4956-aed6-3d57776346f4.jpeg","url":"https://www.softwareadvice.co.uk/software/113880/freeagent","@type":"ListItem"},{"name":"SalesOutlook CRM","position":12,"description":"SalesOutlook CRM is a comprehensive customer relationship management (CRM) and email marketing system that embeds into Microsoft Outlook. Our Outlook CRM automatically syncs all customer data at one place. All files and email correspondence are saved to the contact's profile, and because SalesOutlook CRM depends on Microsoft Outlook, there is no need for a dedicated MS-SQL server database.\n\nSalesOutlook Outlook CRM's intuitive interface provides a host of features that optimize the user experience. Contacts can be dragged and dropped into different lead categories, such as 'opportunity' or 'customer inquiry' directly from the email interface. By right-clicking on a customer name, users can access contact information, providing instant visibility into all the necessary information related to any particular buyer. The Outlook CRM is a specialized system that builds upon a frequently used email medium to create a CRM that will optimize user efficiency and boost customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb218edd-fe30-4837-aec6-3149de284e62.png","url":"https://www.softwareadvice.co.uk/software/373716/salesoutlook-crm","@type":"ListItem"},{"name":"Vonage Contact Center","position":13,"description":"Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer \nexperience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.\n\nVonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.  Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.\n\nVonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37dbba52-bdb5-4a00-a50b-dc57a7802267.png","url":"https://www.softwareadvice.co.uk/software/19631/contactworld-for-sales","@type":"ListItem"},{"name":"Landbot","position":14,"description":"Landbot is a no-code AI Agent builder designed for revenue teams who need autonomous, high-converting lead workflows without engineering dependency. Our hybrid approach — structured linear flows plus native AI steps — gives teams control and conversational flexibility, and is paired with an AI Copilot that guides users through building, testing, and optimizing bots while teaching best practices. \n\nLandbot introduces native AI building blocks, two-way integrations with automation platforms, a modern chat UI, and the copilot experience. Landbot integrates bi-directionally with CRMs and automation stacks, so it sits naturally alongside marketing automation and sales platforms rather than replacing them. \n\nThe result: visually on-brand chatbots, fewer abandoned forms, higher lead quality, faster launches, and more confident teams.\n\nKey benefits:\n• Modern, trustworthy chat UX. A refreshed, fully customizable chat UI makes conversations feel more trustworthy, professional, and aligned with each brand’s identity. With flexible components and design options, revenue teams can build visually cohesive, on-brand chatbots and agents that improve user engagement and completion rates.\n\n• Native AI blocks let teams place intelligence inside flows without brittle webhooks. Combined with the copilot’s guidance, teams can use generative AI where it helps and keep linear controls where conversion must be deterministic, reducing hallucination risk and improving testability.\n\n•  Integrated automation (two-way connectors). Native connectors to automation tools (Make, n8n) and CRMs enable reliable, async two-way exchanges within conversations. This makes CRM enrichment, lead scoring, and conditional routing much more reliable and faster to build.\n\n• The AI Copilot for builders is an embedded assistant that guides users through the creation, testing, and optimization of chatbots and agents. The copilot recommends where to add AI versus deterministic steps, offers inline best-practice tips, and helps troubleshoot common issues during build and test.\n\n• Landbot.io allows businesses to use the dashboard to analyze and export all details of interactions between chatbots and prospects.\n\n• Businesses can add a click-to-call/email/WhatsApp action to a message for visitors to directly interact with representatives.\n\n• Landbot.io enables clients to configure SEO for social media sharing and add third-party application tracking codes such as Google Analytics IDs. \n\n• The platform comes with an API which lets developers integrate business tools with any system.\n\n• Provides tools to analyze conversions based on block-by-block and drop-off ratios, denoting how many visitors reached a certain block and left the flow at a specific point.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ab2b876-1f24-4efe-a733-3c1b1fe46cde.png","url":"https://www.softwareadvice.co.uk/software/120907/landbot","@type":"ListItem"},{"name":"Map My Customers","position":15,"description":"Built for field sales. Map My Customers gives reps the tools they need to prioritize their day, follow-up with customers, and prospect from the road.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35b52ef4-c80b-4982-933d-7d1aedadecac.png","url":"https://www.softwareadvice.co.uk/software/37915/map-my-customers","@type":"ListItem"},{"name":"Tracker","position":16,"description":"PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.\n\n\nApplications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.\n\n\nThe client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. \n\n\nUsers can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. \n\n\nTracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.\n\n\nThe solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.\n\n\nPricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a76789e5-9121-4983-81d3-22940b52640d.png","url":"https://www.softwareadvice.co.uk/software/27032/phaseware-tracker","@type":"ListItem"},{"name":"Oracle Sales","position":17,"description":"Oracle Sales Cloud is a sales management application under Oracle’s umbrella of hosted customer experience (CX) products. An emphasis on modern interface design, simplified cloud-based implementation and a highly functional native mobile app help differentiate it from Oracle’s popular legacy CRM and sales solutions.\n\n\nIn addition to core sales force automation functionality, such as interaction tracking and follow-up automation, Sales Cloud features configurability, sales rep prospecting, channel management and territory management.\n\n\nOracle Sales Cloud also offers CPQ Cloud, a full solution to manage the entire quote-to-cash process, from configuring price quotes (CPQ) to proposal delivery to order fulfillment. In addition, Oracle Social Network Cloud facilitates collaboration among sales reps, and Oracle Social Engagement and Monitoring allows reps to monitor prospects and competitors across multiple social and online channels in order to capitalize on timely interaction opportunities. Oracle Sales Cloud Mobile, meanwhile, enables reps to access up-to-date customer information while in the field.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/803cef26-33c1-4feb-ac71-28a63b6b0839.png","url":"https://www.softwareadvice.co.uk/software/35635/oracle-cx-sales","@type":"ListItem"},{"name":"SalesNexus","position":18,"description":"SalesNexus is built for sales teams that want to build relationships with customers.  SalesNexus' Nexi AI automates the busy work so more time can be focused on customers.  SalesNexus is easy to setup and customize to your unique business.  That's why customers stay with SalesNexus 4 times as long as the big guys!  Automate your pipeline and turn every sales person into a top producer!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a422414b-6afc-4a03-8277-45377da73948.jpg","url":"https://www.softwareadvice.co.uk/software/14228/salesnexus","@type":"ListItem"},{"name":"ZooM","position":19,"description":"ZooM is a mobile sales force automation platform that helps retail, distribution, manufacturing, wellness and other businesses manage on-site agents, invoices, orders, deals or promotions and more. The sale route management module enables managers to create journey plans and pre-scheduled tour plans and view the geo-location of customer addresses.\n\n\nZooM allows professionals to create survey forms in the multiple-choice questionnaire (MCQ) format, collect customer feedback and analyze market trends. It offers a host of features including competitive analysis, reporting, employee tracking, configurable workflows, activity dashboard and more. Additionally, managers can utilize the attendance tracking and leave management system to track employees’ attendance and export reports into Excel sheets in real-time.\n\n\nZooM facilitates integration with various Enterprise Resource Planning (ERP) solutions such as Tally, SAP, Navision, Oracle, Microsoft Dynamics and more via APIs. Pricing is available on monthly subscriptions and support is extended via FAQs, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13190b69-5849-432b-b73a-f73aa7bf433c.png","url":"https://www.softwareadvice.co.uk/software/49629/zoom","@type":"ListItem"},{"name":"WalkMe","position":20,"description":"WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites.\n\n\nThe software helps drive customers to specific actions using automated tip balloons as part of the \"Walk-Thrus\" feature. These \"Walk-thrus\" can be played automatically, via a link in an email widget that allows customers to choose specific \"Walk-Thrus,\" or by clicking a button embedded on a user's site. The feature also uses segmentation to change the display based on a client’s role, location and language. Users can also embed content into walkthroughs such as videos, articles and more. \n\n\nWalkMe enables users to customizes the look and feel of its features to adapt to the layout of a user’s site and screen size. The analytics feature allows users to track user interactions with the platform and make modifications to update the way users are guided through the site. The software is integrated with various search engines.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cabe1a51-9a3b-43c4-9e09-9d2f630d8e1e.png","url":"https://www.softwareadvice.co.uk/software/10398/walkme","@type":"ListItem"},{"name":"AVOXI","position":21,"description":"AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and streamline business operations through features like voice services, call tracking, and comprehensive analytics. AVOXI caters to businesses looking to optimize international communication and provides tools for workforce management and customer interaction. They offer scalable solutions that are particularly beneficial for companies in need of flexible, reliable telephony infrastructure to support global connectivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8bc09efe-f32c-419e-b450-84df0c45f237.png","url":"https://www.softwareadvice.co.uk/software/156511/smart-queue","@type":"ListItem"},{"name":"Giva","position":22,"description":"Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. \n\n\nGiva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. \n\n\nGiva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5946bb59-c37b-4fc7-9074-bd8eb7d67d6f.png","url":"https://www.softwareadvice.co.uk/software/61303/giva","@type":"ListItem"},{"name":"Yetiforce CRM","position":23,"description":"YetiForce is a hybrid open source customer relationship management (CRM) solution that caters to midsize and large businesses across various industries. The platform helps users manage their interactions with existing and potential customers. Key features include task and territory management, email marketing, lead management and scoring and internal-chat integration.\n\n\nYetiForce allows administrators to customize their dashboard to show modules such as time control, calendars, tickets and leads. Administrators can also change the visibility of specific widgets for different users and add custom widgets with filters.\n\n\nYetiforce features a built-in email module that helps users send and receive mail directly. Users can also link emails to contacts, leads, accounts, partners, competitors and various processes and sub-processes.\n\n\nYetiForce can either be deployed on-premise or hosted in the cloud. Support is offered via phone, email and online FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a013275a-fedd-439b-8741-6c0ae8b0fd9f.png","url":"https://www.softwareadvice.co.uk/software/49025/yetiforce","@type":"ListItem"},{"name":"ClearSlide","position":24,"description":"ClearSlide is a web-based sales engagement platform intended to help increase sales teams’ efficiency and close deals. The solution offers quick access to content, insights and communication and helps in improving customer communication.\n\n\nClearSlide’s Live Pitch feature enables one click presentations comprised of high definition video that can be shared with clients or other users in real time. Other features supported by the software include drop-down lists that cater to questions and objections.\n\n\nThe system's Email Pitch feature allows the sharing of sales content via personalized emails. This feature also sends an alert when the email is viewed, and includes analytics to customize future conversations.\n\n\nClearSlide mobile apps allow sales professionals to address customer pain points on the go. ClearSlide Mail, meanwhile, includes features such as email, calendar and contacts for instant response and follow up. The solution also offers integration with other third party applications which include Dropbox, Box, iCloud, Salesforce, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0a7888c-bc79-4899-9b43-d36fd79f8320.png","url":"https://www.softwareadvice.co.uk/software/10410/clearslide","@type":"ListItem"},{"name":"ProProfs Chat","position":25,"description":"Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes.\n\n\nWith Knowledgebase, users can create content and publish it in a searchable database. They can add tooltips, lightboxes and pop-ups. This system’s content editor includes a toolbar where users can format text and add images, tables and videos. Users with coding experience can also directly edit their sites’ CSS.\n\n\nSites created with Knowledgebase are brandable and have custom domain names. Sites can also be published as PDFs. Users can manage multiple sites, track revision history and import files.\n\n\nKnowledgebase is integrable with ZenDesk, Google Analytics and Live Chat among others. Users can assign roles and permissions in the system. This solution is accessible anytime from anywhere, and it can be accessed from multiple devices including mobile devices.\n\n\nKnowledgebase is priced per month. It was created by ProProfs in 2006.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26c499f9-a244-4f2b-964c-900f3ba82cb2.png","url":"https://www.softwareadvice.co.uk/software/19787/live2support","@type":"ListItem"}],"numberOfItems":25}
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