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description: Page 3 - Discover the best Call Centre Scripting Software for your organisation. Compare top Call Centre Scripting Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Call Centre Scripting Software - 2026 Reviews, Pricing & Demos
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# Call Centre Scripting Software

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## Products

1. [RingCentral Engage Voice](https://www.softwareadvice.co.uk/software/89362/ringcentral-engage-voice) — 4.5/5 (23 reviews) — RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce...
2. [SalesExec](https://www.softwareadvice.co.uk/software/28129/salesexec) — 4.7/5 (22 reviews) — SalesExec is a cloud-based sales automation, call center, and inside sales lead management solution that helps salesp...
3. [Parrot Cloud Call Center](https://www.softwareadvice.co.uk/software/34546/parrot-cloud) — 4.7/5 (22 reviews) — Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers...
4. [PIMS Dialer](https://www.softwareadvice.co.uk/software/150385/pims) — 4.5/5 (21 reviews) — The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a st...
5. [Alvaria CX Suite](https://www.softwareadvice.co.uk/software/42199/noble) — 4.0/5 (21 reviews) — Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC ...
6. [UniVoIP](https://www.softwareadvice.co.uk/software/20808/officeconnect) — 4.7/5 (20 reviews) — Cloud Voice for Microsoft Teams from UniVoIP Why Use Microsoft Teams as a Phone System? ● You already have M365, so m...
7. [Alvaria Cloud](https://www.softwareadvice.co.uk/software/34038/via) — 4.3/5 (18 reviews) — Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and na...
8. [Greenlight CRM](https://www.softwareadvice.co.uk/software/34510/greenlight-crm) — 4.9/5 (18 reviews) — Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blend...
9. [Adversus](https://www.softwareadvice.co.uk/software/87920/adversus) — 4.8/5 (18 reviews) — Adversus Dialer is a cloud-based auto-dialer and customer relationship management (CRM) solution designed to help sma...
10. [CallShaper](https://www.softwareadvice.co.uk/software/166423/call-shaper) — 4.9/5 (16 reviews) — CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features in...
11. [ICR Evolution](https://www.softwareadvice.co.uk/software/361026/icr-evolution) — 4.6/5 (16 reviews) — ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It ha...
12. [OXON](https://www.softwareadvice.co.uk/software/167278/oxon) — 4.9/5 (14 reviews) — OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound su...
13. [Dialing Innovations Call Center Application Suite](https://www.softwareadvice.co.uk/software/67857/dialing-innovations) — 4.8/5 (14 reviews) — Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and...
14. [contactSPACE](https://www.softwareadvice.co.uk/software/53537/contactspace) — 4.8/5 (11 reviews) — contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and ...
15. [MegaDialer](https://www.softwareadvice.co.uk/software/93274/megadialer) — 4.9/5 (11 reviews) — MegaDialer is a business voice-over-internet-protocol (VoIP) solution designed to help enterprises with preview or pr...
16. [Balto](https://www.softwareadvice.co.uk/software/69781/balto) — 4.3/5 (11 reviews) — Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust...
17. [Knowmax](https://www.softwareadvice.co.uk/software/93472/knowmax) — 4.6/5 (10 reviews) — Knowmax is a knowledge management solution designed to help call centers of all sizes improve communication between c...
18. [Centralpoint](https://www.softwareadvice.co.uk/software/93286/centralpoint) — 4.6/5 (9 reviews) — Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based...
19. [Clarity Connect](https://www.softwareadvice.co.uk/software/320515/clarity-connect) — 3.7/5 (9 reviews) — Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a var...
20. [LeadsRain](https://www.softwareadvice.co.uk/software/427923/leadsrain) — 4.5/5 (8 reviews) — LeadsRain delivers a communications solution, which includes thoroughly tested features that come standard with the a...
21. [Twilio Flex](https://www.softwareadvice.co.uk/software/390119/twilio-flex) — 5.0/5 (6 reviews) — Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of the...
22. [MiContact Center Business](https://www.softwareadvice.co.uk/software/20728/micontact) — 4.2/5 (5 reviews) — Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such a...
23. [AuguTech](https://www.softwareadvice.co.uk/software/34570/augutech) — 4.8/5 (5 reviews) — AuguTech delivers. It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solutio...
24. [Servetel](https://www.softwareadvice.co.uk/software/184558/servetel-cloud-call-center) — 3.4/5 (5 reviews) — Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a pr...
25. [PhoneCall](https://www.softwareadvice.co.uk/software/63601/phonecall) — 4.6/5 (5 reviews) — PhoneCall is a cloud-based solution that helps businesses streamline processes across telemarketing campaigns using A...

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Set your agents up to deliver a better customer experience, save money and time, and increase the likelihood of reaching successful leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78b4eaaa-6731-4f31-a40d-49ca47456abd.png","url":"https://www.softwareadvice.co.uk/software/89362/ringcentral-engage-voice","@type":"ListItem"},{"name":"SalesExec","position":2,"description":"SalesExec is a cloud-based sales automation, call center, and inside sales lead management solution that helps salespeople reach and connect with more prospects and leads. SalesExec captures both inbound phone calls and web leads, and intelligently prioritizes their delivery to salespeople and teams.  The solution is easily configured for any vertical, with built-in best practices to improve sales efficiency.\n\n\nSalesExec integrates with RingResponse, enabling salespeople to quickly reach prospects via Text SMS or email nurture while improving contact rates with local presence dialing, transfer capabilities, screen pops, dynamic scripts, and the ability to leave pre-recorded voicemails. With a simple user interface designed for salespeople in a high-velocity sales environment, they have everything they need to reach more prospects.\n\n\nSal;esExec sales acceleration features a robust API, and the company provides professional services to integrate with all your favorite internal applications. Additional capabilities include Android and IOS mobile applications, animated scoreboard reports, customized dashboards for management, workflow automation, lead routing, scripts, guided selling, pre-built lead source integrations, and IVR phone capture and routing. \n\n\nPricing is available for small businesses or enterprises on monthly and annual subscriptions per active user.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/089ed9e9-82cd-47e5-a584-769ea29676b5.png","url":"https://www.softwareadvice.co.uk/software/28129/salesexec","@type":"ListItem"},{"name":"Parrot Cloud Call Center","position":3,"description":"Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite.\n\n\nParrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database.\n\n\nParrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority.\n\n\nParrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b36098a0-73da-4e03-aa4d-cf96709f2cdb.png","url":"https://www.softwareadvice.co.uk/software/34546/parrot-cloud","@type":"ListItem"},{"name":"PIMS Dialer","position":4,"description":"The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a state-of-the-art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small.\n\n\nPIMS Dialer is a call center solution that offers dialer and PBX solutions built-in for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound caller ID can be adjusted to a specific campaign, varying based on lists and area codes.\n\n\nBlended sessions give agents the ability to handle outbound and inbound calls. They can call unlimited alternate numbers until they’re able to reach someone. The system will also schedule an automated call back for specific agents or the first one who can take it. Time zone restrictions account for different states and days of the week. Management can easily monitor or barge calls for compliance, improving the overall customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a899d4f6-8177-42fe-b27c-2fb79994cb7c.png","url":"https://www.softwareadvice.co.uk/software/150385/pims","@type":"ListItem"},{"name":"Alvaria CX Suite","position":5,"description":"Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93e2b9b8-8538-4548-a20d-3ddf78017082.png","url":"https://www.softwareadvice.co.uk/software/42199/noble","@type":"ListItem"},{"name":"UniVoIP","position":6,"description":"Cloud Voice for Microsoft Teams from UniVoIP\n\nWhy Use Microsoft Teams as a Phone System?\n\n●\t You already have M365, so maximize your existing Microsoft investment - and cut costs drastically.\n●\tTrue Unified Communications - business calling, collaboration, chat, and video, all on one seamless app. With Cloud Voice for Microsoft Teams, you get Native Voice calling within the Teams client, with no learning curve or complexity, and no need for 3rd-party equipment or plug-ins.\n●\tFuture-proof your technology.  New features are being added to Teams continuously, with no forklift upgrades needed.\n\nWhat are the Benefits of Microsoft Teams as a Phone System?\n\n●\tUtilize a cost-effective Cloud Voice solution to connect to the PSTN and use Teams for external calling.\n●\tEliminate the need to purchase and maintain expensive desktop phone equipment. Use PCs, smartphones and tablets instead - or minimize expense by purchasing a few native Teams phones for strategic people.\n●\tConduct business in one place and on one Teams client: chat, collaborate, conference, video, and call: True Unified Communications!\n\nWhy Use UniVoIP’s Cloud Voice for Microsoft Teams?\n\n●\tAdditional important features are overlayed, such as Analog, Faxing, Paging, SMS, and Contact Center.\n●\tA purpose-built platform and dedicated network for Microsoft Teams, making UniVoIP’s solution scalable, efficient and cost-effective, while eliminating integration issues and limitations.\n●\tFully cloud-native solution. No need for 3rd-party add-ons, equipment, or plug-ins.\n●\tNative Microsoft Teams client Voice calling via any device, empowering users to be truly available, accessible, and manageable from anywhere.\n●\tEasy and rapid activation and deployment. Our industry-first Automated Onboarding allows users to get activated within minutes, as opposed to days or weeks.\n●\tFree ongoing 24/7/365 U.S.-based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d59b243a-ed17-455e-9e74-8218be259f57.png","url":"https://www.softwareadvice.co.uk/software/20808/officeconnect","@type":"ListItem"},{"name":"Alvaria Cloud","position":7,"description":"Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics.\n\nUsers can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues.\n\nPersonalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cf1c3e53-a10e-42b6-842c-ede07136302b.png","url":"https://www.softwareadvice.co.uk/software/34038/via","@type":"ListItem"},{"name":"Greenlight CRM","position":8,"description":"Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite.\n\n\nGreenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses.\n\n\nThe solution features a script designer for agents, which enables users to improve agent experience with the help of customizable scripts, forms and call dispositions.\n\n\nGreenlight CRM features \"mystery shopper\" functionality, which allows users to design test calls for monitoring agent performance. The responses can be forwarded to a QA team for review.\n\n\nThe product offers integration with Greenlight’s CRM platform which enables users to pass leads directly to the call center solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef6f5e77-f9ec-48d4-bca0-9fe8dd534a5b.png","url":"https://www.softwareadvice.co.uk/software/34510/greenlight-crm","@type":"ListItem"},{"name":"Adversus","position":9,"description":"Adversus Dialer is a cloud-based auto-dialer and customer relationship management (CRM) solution designed to help small and medium telemarketing, fundraising and appointment scheduling businesses. Key features include appointment scheduling, automated workflows, lead tracking, data security, reporting and lead management.\n\n\nAdversus Dialer enables businesses to track campaign performance, agents’ activities and active calls across departments, employees and projects to generate customizable reports. It helps users automate recurring tasks related to call recording, email distribution, lead updates and more. Its lead management capabilities allow enterprises to import contacts from various sources and create custom data fields to locate specific details about clients.\n\n\nAdversus Dialer facilitates integration with various third-party applications such as Zapier, Slack, Salesforce, Zendesk, Office 365 and more. Pricing is available on monthly subscriptions and support is extended via live chat, email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51412d1-10ac-488c-a1a2-c1fe25b958ba.png","url":"https://www.softwareadvice.co.uk/software/87920/adversus","@type":"ListItem"},{"name":"CallShaper","position":10,"description":"CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support.\n\n\nCallShaper enables users to create click-to-call forms for websites or accept real-time feeds from lead vendors. Leads posted in real time are immediately available for dialing and each real-time source can be tracked separately. Users can import leads from a database or from vendor files.\n\n\nCallShaper offers real-time reporting that enables users to measure agent, campaign and lead performance. Users can run reports to view historical data or apply filters to analyze specific views of campaign data.\n\n\nOther features include predictive dialing, answering machine detection, call monitoring and custom scripting. A color-coded interface allows supervisors to monitor agent activity and identify potential issues. Internal chat can also be used to send announcements or directly message agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3835d790-6351-45aa-b588-eec504048e4f.png","url":"https://www.softwareadvice.co.uk/software/166423/call-shaper","@type":"ListItem"},{"name":"ICR Evolution","position":11,"description":"ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It has served a variety of clients, from large outsourcers to small and medium companies, who use the solution for multiple purposes such as customer care, telesales and debt collections.\n\nInbound channels include voice, email, SMS, live chat, Whatsapp,Twitter, Telegram and Facebook Messenger. Outbound campaigns come with predictive, preview and progressive dialers, agentless mode and dynamic scripts. From reporting and analytics to CRM integration, ICR Evolution is an end-to-end solution for contact centers of all sizes, industries and currently operates across countries.\n\nIn addition to an Agent mode, ICR Evolution offers a Supervisor and a Designer mode. These viewing modes are designed to enable contact center operatives to use the solution based on their roles.\n\nThe product is available in English, Spanish and French and can be white-labeled and personalized to suit client needs. It is sold through a global network of partners who provide implementation, training and technical support services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701eb5de-7c53-4e55-9c4f-de5f035332b6.jpeg","url":"https://www.softwareadvice.co.uk/software/361026/icr-evolution","@type":"ListItem"},{"name":"OXON","position":12,"description":"OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform.\n\n\nAgents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.\n\n\nSales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing.\n\n\nSupport is available over the phone or via email. Pricing is per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c84994f1-d1a6-49ae-a3f1-a00231f28a1d.png","url":"https://www.softwareadvice.co.uk/software/167278/oxon","@type":"ListItem"},{"name":"Dialing Innovations Call Center Application Suite","position":13,"description":"Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer.\n\n\nThe solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications.\n\n\nIt provides other features such as intelligent call routing, on-screen display of caller information and answering machine detection. The solution also helps with multiple campaign management, caller ID mapping and list data management.\n\n\nServices are available on a per month subscription basis with support available via email, phone and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0966d86a-966c-45aa-8dcc-51c50d21c96d.png","url":"https://www.softwareadvice.co.uk/software/67857/dialing-innovations","@type":"ListItem"},{"name":"contactSPACE","position":14,"description":"contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting. \n\n\nThe application include a dashboard module which enables managers to monitor live calls, evaluate client sentiments and guide agents through barging or whispering. Its smart dialer feature helps users automate multiple call dialing and perform skill-based routing. Supervisors can manage call queues, create interactive voice response (IVR) and route inquiries in real-time.  \n\n\ncontactSPACE integrates with third-party platforms such as Salesforce, Zoho, Hubspot, Infusionsoft, Microsoft Dynamics, SugarCRM, Stripe, MYOB, Bpoint, SecurePay, Paycorp, ANZ eGate, Flow2cash and Merchant Warrior. The solution is available on a monthly subscription and support is provided via phone, email and chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2735e299-8ee5-4fda-8441-8b68ad659dce.png","url":"https://www.softwareadvice.co.uk/software/53537/contactspace","@type":"ListItem"},{"name":"MegaDialer","position":15,"description":"MegaDialer is a business voice-over-internet-protocol (VoIP) solution designed to help enterprises with preview or predictive dialing, enabling them to enhance the performance of campaigns. With its interactive interface, users can view the details of campaigns, track the activity of agents and monitor real-time analytics.\n\n\nMegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and more.\n\n\nMegaDialer can be integrated with various SMS and CRM systems, helping employees manage leads. Pricing is based on usage and support is provided via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bfd1817-9f38-4d52-b150-28d5ecf36fb1.png","url":"https://www.softwareadvice.co.uk/software/93274/megadialer","@type":"ListItem"},{"name":"Balto","position":16,"description":"Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 250 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue.\n\nWith Balto, the results are astounding:\n\n- AmTrust improved CSAT scores by 25%\n- Arsenal Business Growth reduced ramp time by 83%\n- Florida Window & Door increased conversion rates and appointments by 30%\n- The Junkluggers decreased call duration by 6%\n\nBalto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips.\n\nLearn more at balto.ai","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9f0f792-70eb-4746-ad3c-29203fea9d04.png","url":"https://www.softwareadvice.co.uk/software/69781/balto","@type":"ListItem"},{"name":"Knowmax","position":17,"description":"Knowmax is a knowledge management solution designed to help call centers of all sizes improve communication between customers and the brand using visual guides, device simulation and other self-learning modules. The centralized platform enables users to gain insights into customers’ journeys through knowledge content and create summary reports on data performance using key metrics.\n\n\nKey features of Knowmax include role-based access, predictive search, data import and task management. Administrators can utilize artificial intelligence (AI) chatbots to handle customers' queries by fetching and delivering canned responses in multiple languages from the knowledge base. Additionally, it helps users configure and troubleshoot system devices with simulation tools. \n\n\nKnowmax facilitates integration with third-party applications such as Zendesk, Ameyo, Freshchat, Salesforce, Freshdesk and more. The solution can be deployed on-premise or hosted in the cloud. Pricing is available on annual subscriptions and support is extended via live chat, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d709ca22-f59c-4a18-aeae-e4b53d7f7768.png","url":"https://www.softwareadvice.co.uk/software/93472/knowmax","@type":"ListItem"},{"name":"Centralpoint","position":18,"description":"Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based technology which be installed either on-premise or in the cloud. It is an N-Tiered, highly scalable, roles based Knowledge Management solution. It is in use by over 350 organizations worldwide, and is typically used as an enterprise grade Intranet, and/or for private, log in solutions for partners and clients.\n\nCentralpoint aggregates disparate data (structured and unstructured) automatically, via it’s scheduled Data Transfer routines. Centralpoint also provides data mining, and metadata enrichment in which to maximize federate search for all users based on their roles. Centralpoint easily integrates with back office technologies such as SharePoint,\nPeoplesoft, Workday, SAP, Oracle and others to allow for a central point of access in which to search, and monitor all user activity.\n\nCentralpoint additionally provides detailed user reporting, including online learning and gamification in which to consolidate compliance of all users. For qualified opportunities, Oxcyon is prepared to build a live, functional, proof of principal solution prior to any client’s engagement to prove it’s many capabilities... free of charge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ce6a40e7-21ce-4cb5-92da-c8ec5205fc89.png","url":"https://www.softwareadvice.co.uk/software/93286/centralpoint","@type":"ListItem"},{"name":"Clarity Connect","position":19,"description":"Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.\n\n\nClarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.\n\n\nThe help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records.\n\n\nClarity Connect is priced per user per month or per server and per concurrent session.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/902397e2-ae20-46b7-8981-687e482f7646.png","url":"https://www.softwareadvice.co.uk/software/320515/clarity-connect","@type":"ListItem"},{"name":"LeadsRain","position":20,"description":"LeadsRain delivers a communications solution, which includes thoroughly tested features that come standard with the advantages, ensuring complex predictive/auto dialer contact center interaction solutions. In this populous world, where connecting with the mass on a personal level can be difficult, LeadsRain comes with turnkey solutions.\n\n\nLeadsRain’s state-of-the-art technology offers a glitch-free user experience for seamless connectivity. Modules like the cloud-based predictive dialer provide the most efficient contact center platform. The ringless voicemail solution enables businesses to connect with leads without causing hassles of ringing their phones at unwanted times.\n\n\nThe voice broadcasting tool transmits a recorded message with a press #1 campaign option for further actions. LeadsRain comes with a rich text messaging module with added features that can embed media and other files to a text message campaign for better engagement and clearer messaging.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80d833d8-e3aa-4666-ad37-919a63592b26.png","url":"https://www.softwareadvice.co.uk/software/427923/leadsrain","@type":"ListItem"},{"name":"Twilio Flex","position":21,"description":"Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.\n\n\nKey features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription.\n\n\nThe Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0527f760-9642-4c9d-bc08-015ada8cceb7.png","url":"https://www.softwareadvice.co.uk/software/390119/twilio-flex","@type":"ListItem"},{"name":"MiContact Center Business","position":22,"description":"Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users.\n\n\nMitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities.\n\n\nCalls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts, automated voicemail messages, generating emails to supervisors, moving call data to automatically populate campaigns and set call back priority levels.\n\n\nAdditionally, the solution provides campaign metrics, team and agent performance, dialer performance and list penetration for key performance indicator analysis.\n\n\nSupport is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a4746b9-8868-47a6-be76-f185bc445e21.jpeg","url":"https://www.softwareadvice.co.uk/software/20728/micontact","@type":"ListItem"},{"name":"AuguTech","position":23,"description":"AuguTech delivers.  It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solution is suitable for midsize and enterprise businesses.  Key features ​include: enhanced IVR & intelligent routing capabilities, custom integrations using advanced API protocols, comprehensive reporting metrics, full call recording capabilities including PCI compliant call redaction, real-time conversational analytics, and their award-winning customer service experience. \n\nAuguTech can set customized outbound caller IDs displaying real working local numbers.  Through our platform, 100's of targeted local numbers can be automatically rotated when outbound dialing.  Our answering machine detection functionality is able to filter a majority of answering machines and connect agents to more live prospects. \n\nAgents can be logged in remotely with just a head set and a web browser.  AuguTech's intuitive agent interface can display a script for the agents to read with completed custom fields like name, address, revenue, income, etc., google maps, automated call back schedulers and user stats. \n\nManagers have full access to the advanced “Administrator Dashboard” which enables them to monitor and control all aspects of the contact center in real-time. This, among many other functionalities, empowers managers with the ability to increase productivity and profitability by keeping wait times marginal and contact rates high.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb7ed8c1-d589-4507-832f-98e3ce6ea31d.png","url":"https://www.softwareadvice.co.uk/software/34570/augutech","@type":"ListItem"},{"name":"Servetel","position":24,"description":"Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including:\n\n-Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. \n-Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. \n-API Connect: A unique communication API suite to assist communication needs for mobile and web applications. \n-Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. \n\nThese products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25636666-627f-4bb5-9345-cae2ad563993.png","url":"https://www.softwareadvice.co.uk/software/184558/servetel-cloud-call-center","@type":"ListItem"},{"name":"PhoneCall","position":25,"description":"PhoneCall is a cloud-based solution that helps businesses streamline processes across telemarketing campaigns using AI-enabled predictive dialers, text-to-speech technology and more. Managers and leaders can search agent names to monitor calls and intervene through voice or chat, facilitating overall supervision.\n\n\nPhoneCall’s predictive dialing module utilizes big data and machine learning technologies to manage inbound/outbound communications and automatically schedule, route and redirect calls to agents. It compresses, encrypts and archives all call recordings on a centralized platform, letting managers gain visibility through established audit trails. Additionally, users can gain insights into call center productivity based on multiple criteria such as agent performance, sales pitches, contact changes, call metrics and more.\n\n\nPhoneCall comes with an application programming interface (API), which enables businesses to integrate the system with several third-party solutions. It is available on a pay-as-you-go model and support is extended via phone, live chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/382e3d03-8eee-4f47-ba89-9ea079fbda10.png","url":"https://www.softwareadvice.co.uk/software/63601/phonecall","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/3441/scripting/software?page=3#itemlist","numberOfItems":25}
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