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description: Page 3 - Discover the best Email Management Software for your organisation. Compare top Email Management Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Email Management Software - 2026 Reviews, Pricing & Demos
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# Email Management Software

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Next: [Next page](https://www.softwareadvice.co.uk/directory/3433/email-tracking/software?page=4)

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## Products

1. [Kiwi for Gmail](https://www.softwareadvice.co.uk/software/218713/kiwi) — 4.4/5 (182 reviews) — Kiwi is an email management application for Mac and Windows PCs. It enables users to bring together all their Google ...
2. [SMTP2GO](https://www.softwareadvice.co.uk/software/411537/smtp2go) — 4.9/5 (178 reviews) — SMTP2GO is a cloud-based email delivery platform that helps deliver and track emails. Its features include setup assi...
3. [Yesware](https://www.softwareadvice.co.uk/software/75042/yesware) — 4.3/5 (175 reviews) — Yesware makes sales engagement easy. Yesware's Outlook and Gmail add-ons help sales teams do meaningful email outreac...
4. [Jobin.cloud](https://www.softwareadvice.co.uk/software/334117/jobin-cloud) — 4.7/5 (172 reviews) — Easily finding and contacting the people you're looking for is the cornerstone of every business, be it customers, ca...
5. [Kartra](https://www.softwareadvice.co.uk/software/111879/kartra) — 4.5/5 (167 reviews) — Are you an experienced creator, coach, or expert looking to grow your business online? Kartra is the solution for you...
6. [Close](https://www.softwareadvice.co.uk/software/31057/close-io) — 4.7/5 (164 reviews) — Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling s...
7. [Direct Mail](https://www.softwareadvice.co.uk/software/326004/direct-mail) — 4.8/5 (162 reviews) — Direct Mail is an email marketing solution for Mac that lets you create and send personalized emails to your list of ...
8. [Thunderbird](https://www.softwareadvice.co.uk/software/240066/thunderbird) — 4.4/5 (157 reviews) — Thunderbird is an open-source email management platform, which enables businesses to organize, filter, set up, search...
9. [Emma by Marigold](https://www.softwareadvice.co.uk/software/426694/emma-by-marigold) — 4.2/5 (156 reviews) — Emma by Marigold is a cloud-based email marketing platform that helps users design email campaigns and review their p...
10. [BenchmarkONE](https://www.softwareadvice.co.uk/software/3732/hatchbuck) — 4.4/5 (155 reviews) — BenchmarkONE (formerly Hatchbuck) is a sales and marketing solution designed for small to midsize businesses. The int...
11. [Acumbamail](https://www.softwareadvice.co.uk/software/369465/acumbamail) — 4.6/5 (155 reviews) — Acumbamail is a marketing platform designed to help users create and manage email campaigns, SMS messages, landing pa...
12. [Email List Verify](https://www.softwareadvice.co.uk/software/451195/Email-List-Verify) — 4.4/5 (153 reviews) — Email List Verify is an email verification tool that helps email marketers, digital marketing agencies, eCommerce bus...
13. [ToucanTech](https://www.softwareadvice.co.uk/software/121168/toucantech) — 4.9/5 (151 reviews) — ToucanTech is a community management platform that combines database management, website hosting, communication tools...
14. [Missive](https://www.softwareadvice.co.uk/software/299830/missive) — 4.9/5 (147 reviews) — Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their exist...
15. [Crisp](https://www.softwareadvice.co.uk/software/162277/crisp) — 4.6/5 (147 reviews) — Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with we...
16. [Mailinator](https://www.softwareadvice.co.uk/software/263160/mailinator) — 4.7/5 (146 reviews) — Mailinator is an email management software designed to help businesses access text messages, incoming emails and atta...
17. [Hiver](https://www.softwareadvice.co.uk/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
18. [Titan Email](https://www.softwareadvice.co.uk/software/315371/titan-email) — 4.5/5 (128 reviews) — Titan is a customer-centric email management solution created to help businesses build richer customer relationships....
19. [Drag](https://www.softwareadvice.co.uk/software/84473/drag) — 4.4/5 (128 reviews) — Drag is the Everything Inbox for teams - one single place to support customers, manage tasks and close deals, from th...
20. [Saleshandy](https://www.softwareadvice.co.uk/software/74979/saleshandy) — 4.5/5 (126 reviews) — Saleshandy is an AI-assisted B2B cold email software for lead generation that helps you automate and scale personaliz...
21. [Amazon SES](https://www.softwareadvice.co.uk/software/145252/amazon-ses) — 4.7/5 (123 reviews) — Amazon Simple Email Service (SES) by Amazon Web Services is an email sending solution that helps application develope...
22. [Selzy](https://www.softwareadvice.co.uk/software/360569/selzy) — 4.8/5 (116 reviews) — Selzy is a cloud-based email marketing platform for any type of business. It allows marketers to design professional ...
23. [Cirrus Insight](https://www.softwareadvice.co.uk/software/75837/cirrus-insight) — 4.2/5 (113 reviews) — Cirrus Insight transforms your sales process from reactive to proactive with AI-powered CRM automation and relationsh...
24. [NeoCertified](https://www.softwareadvice.co.uk/software/327612/neocertified) — 4.9/5 (104 reviews) — Designed for businesses in healthcare, finance, legal services, education and other industries, NeoCertified is a sec...
25. [Envoke](https://www.softwareadvice.co.uk/software/8113/envoke) — 4.8/5 (97 reviews) — Envoke delivers email communications the way organizations need them: straightforward, compliant, and built for infor...

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## Related Categories

- [Campaign Management Software](https://www.softwareadvice.co.uk/directory/2878/campaign-management/software)
- [Email Security Software](https://www.softwareadvice.co.uk/directory/4302/email-security/software)
- [Email Marketing Software](https://www.softwareadvice.co.uk/directory/4697/email-marketing/software)
- [Marketing Analytics Software](https://www.softwareadvice.co.uk/directory/1702/analytics-tools/software)
- [Anti-spam Software](https://www.softwareadvice.co.uk/directory/4581/anti-spam/software)

## Links

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-----

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Yesware's Outlook and Gmail add-ons help sales teams do meaningful email outreach at scale. If you need to drive more revenue through email outreach, but complex enterprise sales software is overkill - try Yesware. Yesware's email add-on lives right inside your inbox, tracks your activity, and easily integrates with the tools you already use. Companies like Yelp, Experian and Teach for America use Yesware to build better pipeline and increase conversions to closed-won.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9635d53a-5c0b-47f4-90c7-5a03714c87ea.png","url":"https://www.softwareadvice.co.uk/software/75042/yesware","@type":"ListItem"},{"name":"Jobin.cloud","position":4,"description":"Easily finding and contacting the people you're looking for is the cornerstone of every business, be it customers, candidates, clients, you name it.\n\nJobin.cloud specializes in conglomerating this huge aspect of every business's workflow all in one easy-to-use platform, while also providing a repository to store, filter, and track each contact's progress in custom buildable workflow Pipelines.\n\nYou can even fully customize which aspects of this all-in-one system interest you the most, and pick the subscription that suits you best.\n\n👉 What does Jobin.cloud do?\nJobin allows you to extract full LinkedIn profiles, in bulk, from any LinkedIn list or search (even from posts!) and automatically adds them to your Contacts or Accounts list (yes, you can even import companies) -- there's also an integrated X-ray search.\n\nSince each profile is fully downloaded, they can properly be filtered for, meaning you can quickly create a very easy to use and maintain list of valuable Profiles for your business.\n\nAll Profiles within your lists can be reached out to in bulk, either by email, LinkedIn message, inMail or connection request campaigns, and you can set them all up in a multi-channel messaging campaign to automatically send them out in a flexible sequence.\n\nEmail campaigns have an integrated enrichment feature that automatically finds emails (+ phone numbers, other social media profiles, and more) for anyone who doesn't have an email, so together with automatically extracted LinkedIn emails you can also have your contacts automatically enriched from other Social Media platforms, automatically broadening your email campaign's outreach while also saving the enriched data into your Contact lists.\n\nLinkedIn campaigns are even better! Rather than having to rely on email addresses, with Jobin.cloud you can reach out to ANYONE as long as you have their LinkedIn URL (automatically added on import)\nThis is because Jobin doesn't just automate your LinkedIn messaging, but it can also bypass LinkedIn's connection request limit, so not only can you connect with an unlimited amount of people, but each invitation can also be given an attached note to directly have a message to reach out with, and you can even add automated follow-ups! Resulting in a complete and bulk alternative to LinkedIn's expensive inMails.\n\nLastly, all contact interactions get automatically logged in event timelines to easily help you and your team know who's been messaged and what's going on with every contact, furthermore you have entire Project pipelines with custom buildable pipeline stages and a visual graph interface to easily keep track of every step in each of your workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c28b02c-6106-461c-b2f1-cd9005ecee6a.png","url":"https://www.softwareadvice.co.uk/software/334117/jobin-cloud","@type":"ListItem"},{"name":"Kartra","position":5,"description":"Are you an experienced creator, coach, or expert looking to grow your business online? Kartra is the solution for you! This all-in-one business platform was specifically created to help you monetize your knowledge and services.\n\nWith Kartra, you can create stunning sales funnels within minutes. That's because your account will include over 90 industry-specific Done-For-You campaigns that are already designed, written, and connected. All you need to do is replace Kartra's content with your own!\n\nKartra provides all of the tools you need to easily create online courses, digital downloads, or sell your services. It also allows you to customize your checkout process with options like upsells, downsells, subscriptions, and cart abandonment sequences.\n\nIf you grow our business with phone calls or meetings, Kartra offers a convenient booking calendar feature. Prospects can complete a pre-meeting form, allowing you to collect important information beforehand. Kartra will even create and send meeting links to your prospects and customers on autopilot! \n\nOn top of automating your entire business, Kartra’s marketing engine can fuel your sales to the next level. You can manage your entire email list and autoresponder, host webinars, challenges, video series, and more!\n\nOnce you create content that sells, you can confidently scale your growth using Kartra’s advanced analytics. Monetize your knowledge and services with Kartra today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a69b148e-781a-476b-a280-a83fc8c29c6b.png","url":"https://www.softwareadvice.co.uk/software/111879/kartra","@type":"ListItem"},{"name":"Close","position":6,"description":"Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation in one place — so they can move faster and close more deals. With built-in calling, email, SMS, automation, and AI, Close eliminates tool sprawl and manual logging so teams can focus on selling, not admin.\n\nClose embeds calling, email, and SMS natively inside the platform. Every conversation is automatically logged, searchable, and connected to the contact record it belongs to, so sales teams can increase their follow-up discipline without juggling tools or letting leads slip through the cracks. \n\nCore capabilities include:\n\n- Built-in calling with Power Dialer and Predictive Dialer so reps reach more leads without manual dialing\n- Inbox for managing two-way email conversations with open and click tracking\n- Smart Views for dynamically filtered lead lists based on activity, status, or custom criteria\n- Pipeline management with Opportunities and deal tracking across stages\n- Workflow Automation for multi-step follow-up sequences across calls, email, and SMS — without technical setup\n- Web Forms for capturing and routing inbound leads directly into the CRM\n- Call coaching tools including listen, whisper, and barge\n\nClose automates the sales activities that happen between conversations:\n\n- Notetaker joins calls and meetings to record, transcribe, and summarize every conversation\n- AI Drafts writes follow-up emails after each call\n- AI Summaries give reps instant context on any lead\n- AI Enrich pulls live company and contact data from public sources\n- A native MCP server lets your team use Close data directly inside ChatGPT, Claude, Cursor, n8n, and VSCode\n\nThese features are part of Chloe, Close's built-in AI sales assistant — with expanded capabilities, including AI voice, coming in Spring 2026.\n\nClose is used by small to mid-sized sales teams (typically 1 to 100 reps) in SaaS, fintech, real estate, insurance, recruiting, staffing, and professional services — particularly by founders and sales managers running relationship-driven sales at companies that prioritize speed and follow-up discipline.\n\nPlans start at $9/user/month with built-in calling, email, and SMS included. Plans scale as your team grows: Solo ($9), Essentials ($35), Growth ($99), and Scale ($139). Custom pricing available for teams of 10+. No contracts required. 14-day free trial — no credit card, no obligation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee4671b1-24c6-4b6e-a880-54a586c6f021.png","url":"https://www.softwareadvice.co.uk/software/31057/close-io","@type":"ListItem"},{"name":"Direct Mail","position":7,"description":"Direct Mail is an email marketing solution for Mac that lets you create and send personalized emails to your list of subscribers. Designed for SMBs and large companies alike, Direct Mail includes customizable email templates, image editing, live previews, custom email sign-up forms, automatic and manual list segmentation, email tracking, campaign analytics, subscriber activity reporting, and more. \n\nCustomize with images, videos, buttons, surveys, and more. Drag and drop images directly into your email and edit image within the app (including cropping, removing backgrounds, and adding filters). Conditional logic allows you to tailor custom content for each recipient. “Spam Tests” alert you to any mistakes before you send, including broken links, misspelt email addresses, and spam filter issues.\n\nDirect Mail allows you to target your messages to specific subscribers—either manually or automatically. Metrics include opens, clicks, unsubscribes, and bounces.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63ded95a-35c1-4b5c-8f2d-e2e6b4304930.png","url":"https://www.softwareadvice.co.uk/software/326004/direct-mail","@type":"ListItem"},{"name":"Thunderbird","position":8,"description":"Thunderbird is an open-source email management platform, which enables businesses to organize, filter, set up, search and archive email conversations and accounts. The on-premise solution automatically blocks image attachments within email messages to protect users' privacy.\n\nUsing Thunderbird, managers can access conversations across multiple tabs, receive reminders about message attachments and set up user accounts with information including name, email address, and password. Organizations can schedule events on a calendar, create to-do lists and maintain an address book with details such as images, birthdays and more. Additionally, the platform supports multiple languages and offers built-in message encryption capabilities to secure conversations.\n\nThunderbird allows businesses to create email signatures and mailing lists. The product is available for free and support is extended via documentation and forums.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b5df37-2249-4f6b-8a11-25190cb70ce0.jpeg","url":"https://www.softwareadvice.co.uk/software/240066/thunderbird","@type":"ListItem"},{"name":"Emma by Marigold","position":9,"description":"Emma by Marigold is a cloud-based email marketing platform that helps users design email campaigns and review their performance. The solution can be used on multiple devices, including smartphones and tablets, using native applications.\n\nEmma helps marketing teams design email programs, segment audiences based on demographics, tenure or spending history and send automated emails. This system also helps users track performance metrics for individual emails or for the entire program and provide visual insights using dashboards and reports. Emma lets users deliver follow-up emails by analyzing if the recipient has opened an email or clicked the link sent to them.\n\nEmma helps users understand which content performs well by analyzing emails with the best click-through rates. Other features include a drag-and-drop editor, customizable templates, open API and integration with other applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0198f1db-9ac5-4607-bdcf-2a7c94b7fd6b.png","url":"https://www.softwareadvice.co.uk/software/426694/emma-by-marigold","@type":"ListItem"},{"name":"BenchmarkONE","position":10,"description":"BenchmarkONE (formerly Hatchbuck) is a sales and marketing solution designed for small to midsize businesses. The integrated solution offers combined sales automation, marketing automation and email marketing features. BenchmarkONE is a good fit for a wide range of businesses, including teams in advertising, consulting, hospitality, real estate and more.\n\n\nBenchmarkONE includes features to help users more effectively maintain and track both prospective and existing clients. Contacts can be imported from Outlook, Excel, and LinkedIn, while leads can be captured from the company website, blog or social media sites with a straightforward \"drag and drop\" form builder.\n\n\nBenchmarkONE offers a robust library with 450 email templates that can be used directly or can be customized using the software's template builder. Users can set up automatic emails to specific groups of contacts and track the progress of campaigns. The software runs on both Mac and PCs, and can be accessed via any device with Internet connectivity, including iPads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b4e0438-82d5-4fef-a354-a67edf7d0f67.png","url":"https://www.softwareadvice.co.uk/software/3732/hatchbuck","@type":"ListItem"},{"name":"Acumbamail","position":11,"description":"Acumbamail is a marketing platform designed to help users create and manage email campaigns, SMS messages, landing pages, and websites. It is suitable for small and medium-sized businesses, self-employed professionals, large organizations, marketing agencies, and institutions seeking communication tools that do not require advanced technical skills.\n\nThe platform is designed to be used by any kind of user and allows to create Email and SMS campaigns, and design and publish landing pages, without previous knowledge of HTML code or design. \n\nThe platform offers the following features: \n- A dynamic form builder for websites and landing pages.\n- Advanced email list management, including custom fields, segments based on lead scoring and past behavior, and thank you and unsubscribe pages. \n- Easy-to-use drag & drop editor and more than 800 customizable templates for email campaigns. \n- Various types of campaigns: newsletter, autoresponder, A/B test, and RSS feed. \n- Automation workflows based on behavior to more effective campaigns. \n- Design and publish landing pages, with more than 150 customizable templates, and custom domains with SSL certification. \n- Sync subscriber lists with Facebook Audiences to automatically update audiences. \n- GDPR/CAN-SPAM-Ready: Acumbamail helps you to comply with the current regulations on data protection.\n- Customer support is available via chat, email, or phone in Spanish or English.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd78559a-4945-4cdb-bcd9-cfdd0a5f80c1.png","url":"https://www.softwareadvice.co.uk/software/369465/acumbamail","@type":"ListItem"},{"name":"Email List Verify","position":12,"description":"Email List Verify is an email verification tool that helps email marketers, digital marketing agencies, eCommerce businesses, and companies using email services to improve email lists. The tool supports multiple file formats for list uploads, including CSV, XLS, and TXT. Users receive notifications and downloads of cleaned email lists.\n\nEmail List Verify removes spam traps, hard bounces, invalid or inactive emails, temporary emails, and emails with syntax errors. It also includes a catch-all domains checker to improve open rates and an MTA validator to check for email server acceptance. This helps increase sender reputation, deliverability, and conversion rates.\n\nIn addition to email verification, the tool offers a real-time email verification API for integration into websites. It provides flexible pricing options with pay-as-you-go and subscription plans. All pricing tiers include an API. Email List Verify has a user-friendly interface and accuracy in email verification results. It also provides additional tools like Email Finder, Email Blacklist Checker, and MX Lookup. The tool is GDPR compliant with privacy and data protection policies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bb35466c-63eb-43f1-a0db-2d4d94907f04.png","url":"https://www.softwareadvice.co.uk/software/451195/Email-List-Verify","@type":"ListItem"},{"name":"ToucanTech","position":13,"description":"ToucanTech is a community management platform that combines database management, website hosting, communication tools, and engagement features in one system. It is designed for schools, universities, alumni organizations, associations, and membership groups to manage and engage their communities.\n\nThe platform includes a secure database for storing member records with querying and reporting capabilities. It offers a customizable website builder with branding and layout options, along with an optional private member portal and mobile app. Communication tools allow for sending newsletters and tracking engagement. Event management features support planning and organizing gatherings, while integrated payment processing handles transactions and invoices. The system automatically records member interactions to maintain updated records and provide insights into engagement. Additional tools include group and club management for creating sub-communities and fostering networking.\n\nToucanTech centralizes member interactions in one location, reducing the need for multiple applications. It supports tasks such as data management, event planning, and communication within a single platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7858d8fc-6ae9-4829-9ed2-887ce5076670.png","url":"https://www.softwareadvice.co.uk/software/121168/toucantech","@type":"ListItem"},{"name":"Missive","position":14,"description":"Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their existing workflow. Designed for businesses that rely heavily on email, Missive provides features to help teams stay coordinated, focused, and productive. Key features include tags, statuses and task management.\n\nThe platform offers dedicated team spaces with shared inboxes, tasks, and discussion areas. This enables teams to collaborate on emails, provide context and information to one another, and ensure important messages are handled efficiently. Additionally, Missive provides visibility into team workloads, allowing managers to balance tasks and keep track of who is working on what.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.softwareadvice.co.uk/software/299830/missive","@type":"ListItem"},{"name":"Crisp","position":15,"description":"Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time.\n\n\nFeatures of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts.\n\n\nCrisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.softwareadvice.co.uk/software/162277/crisp","@type":"ListItem"},{"name":"Mailinator","position":16,"description":"Mailinator is an email management software designed to help businesses access text messages, incoming emails and attachments using a private domain. The platform enables administrators to store emails and secure login via single sign-on.\n\nManagers can automatically click on links received via incoming messages, forward or delete emails and handle other daily operations. Additionally, Mailinator offers load testing functionality, which allows teams to verify email receipts on a unified interface.\n\nMailinator lets businesses automatically delete emails received in the public system. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledge base and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ad09439-9076-4b2c-be83-52502448693d.png","url":"https://www.softwareadvice.co.uk/software/263160/mailinator","@type":"ListItem"},{"name":"Hiver","position":17,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.co.uk/software/60479/hiver","@type":"ListItem"},{"name":"Titan Email","position":18,"description":"Titan is a customer-centric email management solution created to help businesses build richer customer relationships. It allows users to build your brand with every email you send and offers built-in productivity tools with email scheduling, email templates, read receipts, and more. It lets employees sync up calendars and contacts, import all contacts, and set up forwarding in just a few clicks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/173ef766-a100-4284-bc36-b300b4a02ec1.png","url":"https://www.softwareadvice.co.uk/software/315371/titan-email","@type":"ListItem"},{"name":"Drag","position":19,"description":"Drag is the Everything Inbox for teams - one single place to support customers, manage tasks and close deals, from the place teams love: Email.\n\n\nShared inbox and workflow management into an all-in-one tool that seamlessly integrates with Gmail. Teams should be able to work together without leaving their inbox, eliminating the extra steps of navigating across multiple tools. Especially because all of these workflows start and finish as emails.\n\n\nDrag turns Gmail into a collaborative workspace in one click and has helped over 100,000 individuals and teams around the world. Featured by Google, Techstars, Mashable, Inc. Magazine, Business Insider and various tech publications around the World.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/343ca08e-3c0a-44a5-a516-3ba8c5ac26dc.png","url":"https://www.softwareadvice.co.uk/software/84473/drag","@type":"ListItem"},{"name":"Saleshandy","position":20,"description":"Saleshandy is an AI-assisted B2B cold email software for lead generation that helps you automate and scale personalized cold emails with top-notch email deliverability to close more deals and book more meetings.\n\nIt is the perfect tool for lead generation agencies, sales reps, entrepreneurs, and anyone who wants to generate more leads and ultimately close more deals through cold emailing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b348a1e-bb84-4cca-a789-87bddb9625e7.png","url":"https://www.softwareadvice.co.uk/software/74979/saleshandy","@type":"ListItem"},{"name":"Amazon SES","position":21,"description":"Amazon Simple Email Service (SES) by Amazon Web Services is an email sending solution that helps application developers and digital marketers send transactional, marketing and notification emails. The solution provides built-in notifications and statistics for deliveries, bounces and complaints to optimize the campaigns.\n\n\nAmazon SES’s services include benefits such as marketing communications to promote brands via newsletters or advertisements; receiving incoming emails through AWS Lambda or Amazon SNS; sending notifications, application alerts or system health reports and keeping customers updated by sending custom emails like shipping notifications, policy changes or purchase confirmations.\n\n\nKey features of Amazon SES include content personalization, ISP authentication, shared IP addresses, an email-sending activity tracker, sender reputation management, email receiving, a mailbox simulator and multiple email-sending interfaces. The platform integrates with various Amazon services such as Amazon EC2, Amazon Route 53 and Amazon CloudWatch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0aec0d5f-1839-459e-9bc0-f0511dd318c9.png","url":"https://www.softwareadvice.co.uk/software/145252/amazon-ses","@type":"ListItem"},{"name":"Selzy","position":22,"description":"Selzy is a cloud-based email marketing platform for any type of business. It allows marketers to design professional emails in less than 15 minutes: use 100+ templates or build from scratch in our drag-and-drop email builder.\n\nGrow your audience with ease: use embedded sign-up forms for effortless email list building. Experiment away with A/B testing. Take data-driven decisions with extensive email analytics.\n\nIt also facilitates third-party integration with applications such as Shopify, Hubspot, Salesforce, Facebook Lead Ads and more. Additionally, get access to the knowledge base of 150+ tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df2e09f9-c041-440a-9fef-1339fc51d197.jpeg","url":"https://www.softwareadvice.co.uk/software/360569/selzy","@type":"ListItem"},{"name":"Cirrus Insight","position":23,"description":"Cirrus Insight transforms your sales process from reactive to proactive with AI-powered CRM automation and relationship intelligence. For over a decade, Cirrus has connected Gmail, Outlook, and Salesforce to capture every interaction and ensure CRM data is always clean, current, and complete. The platform automates pipeline creation, deal management, and meeting preparation—keeping calendars full, buyer committees engaged, and forecasts accurate. With inbox-native workflows and real-time insights, Cirrus empowers teams to build pipeline faster, manage deals smarter, and win more consistently. Whether you’re an admin, sales leader, or rep, Cirrus aligns your go-to-market motion and fuels predictable revenue growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c6276e3a-81b5-4aae-8f91-e6596c65ec42.png","url":"https://www.softwareadvice.co.uk/software/75837/cirrus-insight","@type":"ListItem"},{"name":"NeoCertified","position":24,"description":"Designed for businesses in healthcare, finance, legal services, education and other industries, NeoCertified is a secure email encryption software that protects sensitive data by encrypting email communications and attachments, helping comply with data security requirements. The platform enables users to send and receive encrypted emails, without having to install encryption keys or server software.\n\nIt also offers encryption of both email and attachments and the ability to search electronically for specified content. Additionally, NeoCertified provides anti-malware, anti-phishing and anti-spam protection along with advanced threat protection systems that help keep sensitive information safe from external threats. Key features include data backup, regulatory compliance, mobile application and secure file upload.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4677cab4-ab82-49a8-a990-7c198b0cf515.png","url":"https://www.softwareadvice.co.uk/software/327612/neocertified","@type":"ListItem"},{"name":"Envoke","position":25,"description":"Envoke delivers email communications the way organizations need them: straightforward, compliant, and built for informing audiences rather than converting leads. This platform serves the communicators at associations, institutions, municipalities, and public sector organizations who need reliable tools without marketing complexity.\nCreate and send campaigns efficiently with intuitive workflows designed for communication teams. Use sub-accounts to organize messaging across locations or departments while maintaining centralized control. Deploy mandatory messaging to ensure critical information reaches every recipient.\nAll data is stored in Canadian data centres —meeting the strict requirements public sector and educational organizations face. CASL compliance features are embedded in every function, and bilingual English-French features.\nEvery Envoke customer receives free onboarding and unlimited ongoing support. No tiered pricing that limits access to help. Whether distributing emergency notifications, member updates, program information, or community news, you'll have the straightforward tools and responsive support communicators deserve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c757361-847d-4c78-935d-b2c79e64836e.png","url":"https://www.softwareadvice.co.uk/software/8113/envoke","@type":"ListItem"}],"numberOfItems":25}
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