---
description: Page 9 - Discover the best Customer Service Software for your organisation. Compare top Customer Service Software tools with customer reviews, pricing and free demos.
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title: Page 9 - Best Customer Service Software - 2026 Reviews, Pricing & Demos
---

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# Customer Service Software

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## Products

1. [VQ Online](https://www.softwareadvice.co.uk/software/380263/vq-online) — 4.7/5 (18 reviews) — VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evalu...
2. [Heyday](https://www.softwareadvice.co.uk/software/88001/heyday) — 4.6/5 (17 reviews) — Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and mark...
3. [Vocalcom Hermes360](https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360) — 4.9/5 (17 reviews) — Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increas...
4. [YDEA](https://www.softwareadvice.co.uk/software/108435/ydea) — 4.4/5 (17 reviews) — Ydea is a cloud-based customer relationship management system designed to help businesses manage sales and customer s...
5. [Korra](https://www.softwareadvice.co.uk/software/331223/korra) — 4.8/5 (17 reviews) — Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Ko...
6. [Novo Solutions](https://www.softwareadvice.co.uk/software/148603/sharenet-asset-management) — 4.3/5 (16 reviews) — ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The ...
7. [REVE Chat](https://www.softwareadvice.co.uk/software/32021/reve-chat) — 4.2/5 (16 reviews) — The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it ...
8. [Apizee](https://www.softwareadvice.co.uk/software/383984/apizee) — 4.8/5 (16 reviews) — A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialist...
9. [ICR Evolution](https://www.softwareadvice.co.uk/software/361026/icr-evolution) — 4.6/5 (16 reviews) — ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It ha...
10. [Sparkcentral](https://www.softwareadvice.co.uk/software/74949/sparkcentral) — 4.2/5 (15 reviews) — Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operat...
11. [Ada](https://www.softwareadvice.co.uk/software/171805/ada) — 4.7/5 (15 reviews) — Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experien...
12. [Remedyforce](https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce) — 4.3/5 (15 reviews) — Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge manage...
13. [Clickatell](https://www.softwareadvice.co.uk/software/231757/clickatell-touch) — 4.3/5 (15 reviews) — We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers c...
14. [Tiflux](https://www.softwareadvice.co.uk/software/242300/tiflux) — 4.9/5 (15 reviews) — Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket ...
15. [Keeping.com](https://www.softwareadvice.co.uk/software/280568/keeping-com) — 4.8/5 (15 reviews) — Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables tea...
16. [xFind](https://www.softwareadvice.co.uk/software/337366/xfind) — 4.5/5 (15 reviews) — xFind is an AI-powered solution for customer service and enterprise support teams that fuses Generative Pre-trained T...
17. [Simplify360](https://www.softwareadvice.co.uk/software/344684/simplify360) — 4.4/5 (15 reviews) — Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all...
18. [Watermelon](https://www.softwareadvice.co.uk/software/465024/Watermelon) — 4.6/5 (15 reviews) — Watermelon is an AI platform designed to help businesses create custom AI agents trained on their data for automated ...
19. [C2](https://www.softwareadvice.co.uk/software/337609/c2-atom) — 4.3/5 (14 reviews) — Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboard...
20. [ProProfs Help Desk](https://www.softwareadvice.co.uk/software/420206/proprofs-help-desk) — 4.9/5 (14 reviews) — ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep ...
21. [Infobip](https://www.softwareadvice.co.uk/software/146179/infobip) — 4.6/5 (14 reviews) — Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for ...
22. [BeInContact](https://www.softwareadvice.co.uk/software/330047/beincontact) — 4.4/5 (14 reviews) — BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...
23. [Capacity](https://www.softwareadvice.co.uk/software/183274/capacity) — 4.5/5 (14 reviews) — Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workfl...
24. [ManageEngine SupportCenter Plus](https://www.softwareadvice.co.uk/software/435300/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizat...
25. [Remote eye](https://www.softwareadvice.co.uk/software/369834/remote-eye) — 4.6/5 (14 reviews) — Remote eye is a remote assistance solution that leverages artificial intelligence capabilities to provide businesses ...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Links

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-----

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This dual-layer approach empowers businesses to understand both the surface-level performance and the underlying issues affecting customer interactions.\n\nA standout function of VQ Online is its robust search feature, simplifying the identification of interactions based on specific criteria. This functionality streamlines coaching and reporting efforts, allowing businesses to swiftly extract insights from interactions, whether for commendation or improvement.\n\nIts one-click data export capability amplifies the platform's seamless usability, enabling users to conveniently work with data offline. This flexibility caters to diverse operational needs, ensuring information is accessible and adaptable.\n\nReal-time reporting lies at the heart of VQ Online's efficacy. It equips managers and coaches with graphical and data-driven reports that provide actionable insights into agent behaviors. This instantaneous overview aids in identifying trends and addressing potential issues promptly.\n\nVQ Online introduces a dual perspective with its secondary CSAT/NPS evaluation component. By juxtaposing agent behavior with customer perception, businesses can align their strategies with actual customer sentiment, bridging the gap between intention and perception.\n\nA robust QA management function assigns, tracks, and reports the quality assurance function, ensuring agents receive timely feedback and eliminating the tedious tracking associated with QA management.\n\nIn summary, VQ Online transcends traditional QA approaches by offering a comprehensive, web-based solution for evaluating and enhancing customer interactions. With customizable scorecards, efficient search functionalities, real-time reporting, and a balanced assessment framework, it empowers businesses to optimize their customer service offerings systematically. 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Ecommerce businesses leverage Heyday to engage with customers, on the back of powerful conversational user experience (UX) with rich messaging features. \n\n\nSome of the key features of Heyday include FAQ automation such as order status and shipping, lead capture via conversational triggers, Click-to-Messenger campaigns, campaign analytics, CSAT scores, multichannel support including Messenger and email, dynamic cart creation, and more. \n\n\nWith the Heyday ecommerce chat platform, admins can track agent performance and campaign and chatbot engagement metrics, while agents can view all conversations in a unified inbox, create shopping carts on the fly, send canned responses, receive notifications on the Heyday mobile app etc.\n\n\nHeyday integrates tightly with several third-party applications such as Magento, Facebook Messenger, Prestashop, Salesforce, Shopify, SAP Hybris, AgileCRM, Twitter, WhatsApp and more. \n\nBrands capture, engage, and convert leads 24/7 with a Heyday online assistant that never sleeps. All the while, Heyday’s global reach connects customers wherever they are, across four continents and in different languages, with iconic brands like Lacoste, Decathlon, Kingfisher, Cirque du Soleil, Danone, Bestseller… and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5fcd9a3-2156-4182-a1a7-4f667a2821cd.png","url":"https://www.softwareadvice.co.uk/software/88001/heyday","@type":"ListItem"},{"name":"Vocalcom Hermes360","position":3,"description":"Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increase their agents’ productivity. The software provides the necessary tools to allow agents to deliver answers and support through all communication channels. the platform offers a real-time dashboard of all contact center activity. The software also allows companies to oversee their agents' performance and productivity which helps them supervise and optimize their performance.\n\nThe software offers features such as:\n\n- Inbound and Outbound calls\n- Omnichannel contact center solution\n- AI-Ready contact center \n- Easy CRM Integration \n- Native reports and analytics \n- CCaaS","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0b9b1f1-60a3-45a4-9acc-880078f230ad.jpeg","url":"https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360","@type":"ListItem"},{"name":"YDEA","position":4,"description":"Ydea is a cloud-based customer relationship management system designed to help businesses manage sales and customer service operations. The centralized dashboard allows users to manage lead pipelines as prospects convert into customers. \n\n\nYdea comes with a customer service module, which lets businesses geo-localize assets and technicians, plan tickets to view them on a visual map and send intervention reports via mobile devices or emails. Administrators can create, monitor and organize several types of contracts or agreements and provide visibility to customers through a self-service portal. Additionally, it offers project management capabilities, which allows supervisors to utilize Gantt charts to plan, track and coordinate activities across projects and tasks. \n\n\nYdea facilitates integration with an in-house ERP application, BusinessCUBE, which helps businesses automatically synchronize leads and customer data including orders, invoices and more. Pricing is available on request and support is extended via online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e709ec3-cb3c-483a-a9e8-09997ab4604b.png","url":"https://www.softwareadvice.co.uk/software/108435/ydea","@type":"ListItem"},{"name":"Korra","position":5,"description":"Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Korra offers key features, such as a self-service AI chatbot, automated content analysis, and a powerful natural language processing engine. The AI chatbot can handle common customer queries and requests. The content analysis feature scans all customer communications to gain insights. \n\nThe natural language processing (NLP) engine understands complex customer messages. Korra continuously learns from every interaction to improve over time. Korra has flexible deployment options to suit different needs. It is available as a widget, portal, or software development kit. Additionally, the SDK allows integration into other applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c70c0434-81cb-4fbd-b226-e4e1ac3c8ea8.jpeg","url":"https://www.softwareadvice.co.uk/software/331223/korra","@type":"ListItem"},{"name":"Novo Solutions","position":6,"description":"ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The platform can be accessed via a mobile application that updates IT departments about the current location, status and condition of organization-wide assets.\n\n\nShareNet Asset Management helps users calculate depreciation, generate reports, integrate data and view a changelog to get complete history of the assets. The solution provides a built-in Data Import Wizard that allows IT staff to import assets from spreadsheets. It also supports barcode scanning to help users find and update assets in real time. Other key features of the solution include customizable fields, asset grouping, sorting, graphical email templates, manual process automation and email notification.\n\n\nShareNet Asset Management provides multi-level information security to safeguard user data. It offers SSL encryption and intrusion detection during data transfer.\n\n\nSupport is offered via email, phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d5524ab-7e6e-4eaf-920b-58ab83960b7c.jpeg","url":"https://www.softwareadvice.co.uk/software/148603/sharenet-asset-management","@type":"ListItem"},{"name":"REVE Chat","position":7,"description":"The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it on Facebook Messenger, for both lead generation and customer support. \n\nIt comes with Live Chat, Chatbot, Video Chat, Screen Sharing, and Multi-channel features that allow the customer to get support in real-time. It enhances customer experience and makes it more convenient for the customers to interact with a brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/423a2442-ffcf-4dbc-9014-3fbd191d0fb6.png","url":"https://www.softwareadvice.co.uk/software/32021/reve-chat","@type":"ListItem"},{"name":"Apizee","position":8,"description":"A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialists during inspections, assessments, diagnostics, and support procedures. Real-time video feeds from a smartphone, tablet, linked device, or external device are shared by field users with the expert.\n\nExperts can freeze, zoom, and share drawings while taking quick screenshots. Inspection reports are complemented by recorded media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98954e9c-66ff-4b8b-8749-8f4d871b335f.png","url":"https://www.softwareadvice.co.uk/software/383984/apizee","@type":"ListItem"},{"name":"ICR Evolution","position":9,"description":"ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It has served a variety of clients, from large outsourcers to small and medium companies, who use the solution for multiple purposes such as customer care, telesales and debt collections.\n\nInbound channels include voice, email, SMS, live chat, Whatsapp,Twitter, Telegram and Facebook Messenger. Outbound campaigns come with predictive, preview and progressive dialers, agentless mode and dynamic scripts. From reporting and analytics to CRM integration, ICR Evolution is an end-to-end solution for contact centers of all sizes, industries and currently operates across countries.\n\nIn addition to an Agent mode, ICR Evolution offers a Supervisor and a Designer mode. These viewing modes are designed to enable contact center operatives to use the solution based on their roles.\n\nThe product is available in English, Spanish and French and can be white-labeled and personalized to suit client needs. It is sold through a global network of partners who provide implementation, training and technical support services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701eb5de-7c53-4e55-9c4f-de5f035332b6.jpeg","url":"https://www.softwareadvice.co.uk/software/361026/icr-evolution","@type":"ListItem"},{"name":"Sparkcentral","position":10,"description":"Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operations across all digital platforms. Primarily catering to energy, hotel, food and beverage, banking, insurance, media, IT and retail industries, it helps businesses manage large volumes of data across WhatsApp, Messenger, SMS and asynchronous in-app or in-web chats.\n\n\nKey features of Sparkcentral by Hootsuite include omnichannel messaging, agent operations, enterprise-scale routing, advanced reporting, customer prioritization and team performance measurement. Additionally, it provides application programming interfaces (APIs) to improve real-time reporting, customer relationships and satisfaction. It further allows users to incorporate messaging-based interactions into business modules and facilitate back-end operations.\n\n\nSparkcentral by Hootsuite integrates with third-party customer service applications to streamline information exchange across all channels. The pricing is based on the needs and requirements of businesses. The product extends support through online chat, helpdesk and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5878c21c-907e-4bb4-8027-7d7319e1a0b5.png","url":"https://www.softwareadvice.co.uk/software/74949/sparkcentral","@type":"ListItem"},{"name":"Ada","position":11,"description":"Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.\n\nAda’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most.\n\nAI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions.\n\nAI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more.\n\nAI Email: Turn your email channel into a productivity powerhouse with AI automation that resolves 70% of emails instantly.\n\nDesigned for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place.\n\nAutomate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks.\n\nMeasure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working.\n\nEnterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices.\n\nEffortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data. \n\nDiscover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c0b9595-be77-459b-8d14-2f771231fa18.png","url":"https://www.softwareadvice.co.uk/software/171805/ada","@type":"ListItem"},{"name":"Remedyforce","position":12,"description":"Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.\n\n\nRemedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.\n\n\nRemedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e79f467c-92b6-4657-82ff-7da88851661e.jpeg","url":"https://www.softwareadvice.co.uk/software/152479/bmc-remedyforce","@type":"ListItem"},{"name":"Clickatell","position":13,"description":"We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. \n\nClickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation. \n\nAt work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a better world through technology where rewarding consumer experiences are the norm.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2959dddf-ef0f-4f95-85fe-39f95fe9f865.png","url":"https://www.softwareadvice.co.uk/software/231757/clickatell-touch","@type":"ListItem"},{"name":"Tiflux","position":14,"description":"Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichannel communications. It lets employees manage tickets, chat via WhatsApp, access conversation history, automate workflows, convert emails into tickets, and create message templates from a unified platform.\n\nWith Tiflux, customer support agents can send automatic replies, transfer chats, access ticket details, schedule appointments, manage expenses, record time spent on tickets, and view customer requests. Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports.\n\nTiflux offers an API, which facilitates integration with several third-party applications, including GitHub, Jira, WhatsApp, Facebook, Asaas, Conta Azul, and Gupshup. Pricing is based on monthly subscriptions, and support is extended via chat, email, phone, documentation, and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7fbba67f-d77e-4b76-a2cc-39dda7936bac.png","url":"https://www.softwareadvice.co.uk/software/242300/tiflux","@type":"ListItem"},{"name":"Keeping.com","position":15,"description":"Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, and prioritize tickets and get insights into your customer support data in real-time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb3cb24b-1d99-41c0-b8ea-82ba5df42702.png","url":"https://www.softwareadvice.co.uk/software/280568/keeping-com","@type":"ListItem"},{"name":"xFind","position":16,"description":"xFind is an AI-powered solution for customer service and enterprise support teams that fuses Generative Pre-trained Transformer (GPT) and Natural Language Processing (NLP) technologies. The software caters to customer service, IT help desk, and other enterprise support organizations looking to improve agent productivity, increase case deflection, and establish best practices.\n\nThe solution delivers relevant answers backed by explicit data sources to help agents resolve customer issues quickly, saving up to 50% of time spent searching knowledge bases. xFind also powers customer portals and chatbots with the most relevant enterprise knowledge and concise answers, deflecting up to 30% of support cases. Additionally, the software enables monitoring of support engineer case handling to measure cost savings and establish benchmarks among service teams.\n\nKey features of xFind include federated search across databases, intranets, applications, and other data sources. It supports searching multiple file types and languages without additional configuration. Other capabilities include typo tolerance, faceted search, synonyms, and natural language search. xFind also provides personalized search results based on user activity and integrations to plug search into other applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7e7d710-95e4-43e1-a7ed-8ce69887bbc1.png","url":"https://www.softwareadvice.co.uk/software/337366/xfind","@type":"ListItem"},{"name":"Simplify360","position":17,"description":"Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels.\n\nSimplify360 has been helping businesses deliver exceptional customer support for over a decade now. Our customer support software helps businesses manage all their customer interactions from one inbox - Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, TripAdvisor, Yelp, Amazon, Playstore, App Store, Zomato, eCommerce platforms, and more. The software also helps businesses with Social Listening, Review Management & ORM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6844be8-ed70-4fb1-b9f9-5208565c6939.png","url":"https://www.softwareadvice.co.uk/software/344684/simplify360","@type":"ListItem"},{"name":"Watermelon","position":18,"description":"Watermelon is an AI platform designed to help businesses create custom AI agents trained on their data for automated customer service. It supports industries such as e-commerce, education, healthcare, finance and government organizations to enhance customer communication processes while maintaining service quality.\n\nThe platform includes an AI Agent Builder for creating and deploying AI agents across multiple channels. Its Omnichannel Inbox consolidates customer conversations, allowing collaboration between AI and human agents. A website widget enables quick deployment of AI support on company websites. Detailed analytics are available to evaluate AI agent performance and improve customer service operations.\n\nWatermelon uses enterprise-grade security protocols, including ISO 27001 certification and EU-based data hosting to ensure GDPR compliance. The system can access real-time customer data through connections with third-party applications such as CRMs and webshops. GPT-5 powered AI agents retrieve information from sources such as websites, documents and customer databases to deliver accurate responses in multiple languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e06d55c0-6882-4918-8e41-aba91cf505a7.png","url":"https://www.softwareadvice.co.uk/software/465024/Watermelon","@type":"ListItem"},{"name":"C2","position":19,"description":"Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets.\n\nC2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system.\n\nWith C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services.\n\nThe platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs.\n\nAutomation plays an important role within C2. Using a visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures.\n\nC2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management.\n\nBecause the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system.\n\nDashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement.\n\nBy combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.softwareadvice.co.uk/software/337609/c2-atom","@type":"ListItem"},{"name":"ProProfs Help Desk","position":20,"description":"ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams.\n\n\nKey features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration.\n\n\nProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/582a0861-8c29-49a3-b126-af179facd981.png","url":"https://www.softwareadvice.co.uk/software/420206/proprofs-help-desk","@type":"ListItem"},{"name":"Infobip","position":21,"description":"Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45402ede-cd8f-4d90-afbf-7b60d290cb0f.png","url":"https://www.softwareadvice.co.uk/software/146179/infobip","@type":"ListItem"},{"name":"BeInContact","position":22,"description":"BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM & apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bf722b0-276a-4676-9e1e-589a73eff09d.png","url":"https://www.softwareadvice.co.uk/software/330047/beincontact","@type":"ListItem"},{"name":"Capacity","position":23,"description":"Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.\n\n\nWith Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate  workflows for any sort of tasks from customer service support to new hire on-boarding.\n\n\nCapacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.softwareadvice.co.uk/software/183274/capacity","@type":"ListItem"},{"name":"ManageEngine SupportCenter Plus","position":24,"description":"ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal.\n\n\nManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs).\n\n\nManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f23f133-909f-4456-93b9-68e35b7df564.png","url":"https://www.softwareadvice.co.uk/software/435300/manageengine-supportcenter-plus","@type":"ListItem"},{"name":"Remote eye","position":25,"description":"Remote eye is a remote assistance solution that leverages artificial intelligence capabilities to provide businesses with video collaboration functionality via a web portal. It caters to equipment manufacturers, automotive companies, mining, oil and gas organizations, audit and inspection firms, and field service businesses.\n\nThe Remote eye solution offers key features, such as live video streaming, still image capture, document sharing, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7e61a47-a899-4a8d-8f9d-0202e7c1281f.jpeg","url":"https://www.softwareadvice.co.uk/software/369834/remote-eye","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/255/customer-service/software?page=9#itemlist","numberOfItems":25}
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