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description: Page 7 - Discover the best Customer Service Software for your organisation. Compare top Customer Service Software tools with customer reviews, pricing and free demos.
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title: Page 7 - Best Customer Service Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) > [Page 7](https://www.softwareadvice.co.uk/directory/255/customer-service/software?page=7)

# Customer Service Software

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## Products

1. [ReviewInc](https://www.softwareadvice.co.uk/software/337190/reviewinc) — 4.8/5 (35 reviews) — ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It...
2. [weclapp](https://www.softwareadvice.co.uk/software/473260/Weclapp) — 4.1/5 (35 reviews) — weclapp is a cloud-based ERP solution that enables small and midsize businesses to map and automate processes. It ass...
3. [iSupport](https://www.softwareadvice.co.uk/software/139696/isupport) — 4.3/5 (34 reviews) — iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem m...
4. [MaxContact](https://www.softwareadvice.co.uk/software/120574/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable busi...
5. [SpinOffice](https://www.softwareadvice.co.uk/software/472784/SpinOffice) — 4.5/5 (33 reviews) — SpinOffice is a comprehensive customer relationship management (CRM) solution meticulously crafted to cater to the un...
6. [Simla.com](https://www.softwareadvice.co.uk/software/433969/retailcrm) — 4.7/5 (32 reviews) — With this platform, you will be able to: \*\* Unify all your communication channels, including WhatsApp, Facebook, and ...
7. [Denser AI](https://www.softwareadvice.co.uk/software/442914/denser-ai) — 5.0/5 (31 reviews) — Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on web...
8. [elevio](https://www.softwareadvice.co.uk/software/43908/elevio) — 4.6/5 (30 reviews) — Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base....
9. [HelpSpace](https://www.softwareadvice.co.uk/software/408819/helpspace) — 4.8/5 (30 reviews) — HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal i...
10. [Cayzu](https://www.softwareadvice.co.uk/software/25119/cayzu) — 5.0/5 (30 reviews) — Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket mana...
11. [Helpshift](https://www.softwareadvice.co.uk/software/136453/helpshift) — 3.9/5 (29 reviews) — Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engag...
12. [Smith.ai](https://www.softwareadvice.co.uk/software/146788/smith-ai) — 4.8/5 (29 reviews) — Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help bu...
13. [Botsify](https://www.softwareadvice.co.uk/software/346659/botsify) — 4.6/5 (29 reviews) — Botsify is a real-time live chat platform for business. With Botsify, engage your visitors in seconds, send personali...
14. [Mava](https://www.softwareadvice.co.uk/software/451161/Mava) — 4.8/5 (29 reviews) — Mava is a customer support platform designed for community-driven companies. It enables support across public and pri...
15. [FocalScope](https://www.softwareadvice.co.uk/software/20187/focalscope) — 5.0/5 (28 reviews) — FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketi...
16. [Chatfuel](https://www.softwareadvice.co.uk/software/170185/chatfuel) — 4.3/5 (28 reviews) — Chatfuel is a cloud-based platform that helps small to large enterprises improve marketing operations across Facebook...
17. [C-Desk](https://www.softwareadvice.co.uk/software/128845/c-desk) — 4.7/5 (27 reviews) — C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logb...
18. [Helpwise](https://www.softwareadvice.co.uk/software/348193/helpwise) — 4.7/5 (27 reviews) — Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different ...
19. [Trengo](https://www.softwareadvice.co.uk/software/355824/trengo) — 4.1/5 (26 reviews) — We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. ...
20. [Magentrix](https://www.softwareadvice.co.uk/software/140239/magnetrix-crm) — 4.7/5 (24 reviews) — Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, s...
21. [ConvergeHub](https://www.softwareadvice.co.uk/software/130747/convergehub) — 4.8/5 (24 reviews) — ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and m...
22. [Qubicles](https://www.softwareadvice.co.uk/software/121654/qubicles) — 4.4/5 (24 reviews) — Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live...
23. [Liberty Converse](https://www.softwareadvice.co.uk/software/264595/liberty-converse) — 4.8/5 (23 reviews) — Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world. Our premier Liberty Conve...
24. [HelpShelf](https://www.softwareadvice.co.uk/software/287928/helpshelf) — 4.7/5 (23 reviews) — HelpShelf is a software that helps businesses manage their customer support. It offers features such as live chat, em...
25. [Zendesk QA](https://www.softwareadvice.co.uk/software/343887/klaus) — 4.9/5 (23 reviews) — Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships thro...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Links

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-----

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It also enables businesses to perform accounting tasks, monitor open items, payments and dunning levels and send DATEV exports to tax office.Weclapp integrates with various third-party shops, marketplaces, financial and accounting platforms, payment and processing services and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8918457-33de-4365-912c-00e8369c4c36.png","url":"https://www.softwareadvice.co.uk/software/473260/Weclapp","@type":"ListItem"},{"name":"iSupport","position":3,"description":"iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.\n\n\niSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.\n\n\niSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.\n\n\niSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe6f014b-5cbb-4dc4-8ca8-bf513a19f25f.png","url":"https://www.softwareadvice.co.uk/software/139696/isupport","@type":"ListItem"},{"name":"MaxContact","position":4,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.softwareadvice.co.uk/software/120574/maxcontact","@type":"ListItem"},{"name":"SpinOffice","position":5,"description":"SpinOffice is a comprehensive customer relationship management (CRM) solution meticulously crafted to cater to the unique needs of small to midsize enterprises. With a powerful suite of features, SpinOffice empowers businesses to efficiently manage their emails, business contacts, appointments, tasks, projects, folders, files, and notes, all from a single platform. By providing centralized access to customer data through an interactive dashboard, SpinOffice facilitates seamless collaboration among team members and clients.\n\nAt the core of SpinOffice are its primary features, including robust contact and lead management, efficient email marketing, effective project management, reliable customer support, and streamlined quotes/proposals generation. With SpinOffice, users can automate their marketing campaigns using intelligent keyword tagging, segmentation, personalized mail merge, and customizable newsletters mailing. The sales management feature enables businesses to track leads, manage quotes, prospects and customers, and streamline the entire sales process. Additionally, SpinOffice enhances email communication with IMAP-based sync, automatic message archiving, a versatile template builder, and comprehensive contact management functionalities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16a9d913-e162-4bd4-a4b8-bdbd2d958a00.png","url":"https://www.softwareadvice.co.uk/software/472784/SpinOffice","@type":"ListItem"},{"name":"Simla.com","position":6,"description":"With this platform, you will be able to:\n** Unify all your communication channels, including WhatsApp, Facebook, and Instagram, in a single window\n** Create orders directly from the chat with your clients\n** Take advantage of a ready-to-use sales funnel or create your own\n** Segment your clients and personalize your communications\n** Launch promotional newsletters, combining WhatsApp and email channels\n** Utilize chatbots based on ChatGPT\n** Communicate with and manage your clients from your smartphone","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63a5bb6a-5daf-4a46-9e71-afcc0a765b19.png","url":"https://www.softwareadvice.co.uk/software/433969/retailcrm","@type":"ListItem"},{"name":"Denser AI","position":7,"description":"Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on websites. This technology is aimed at companies looking to improve their website search functions and user interactions. By providing precise answers and citations, Denser AI minimizes the occurrence of hallucinations commonly found in other AI systems.\n\nKey features of Denser AI include its ability to power semantic search and chat functions across entire websites. The system delivers accurate answers by citing source pages and documents, and offers both document search results and AI-generated responses. Denser AI provides continuous assistance, resulting in significant cost reductions compared to employing human agents.\n\nIn terms of use cases, Denser AI can transform visitor interactions through website chat, facilitating lead generation by collecting customer data. The tool can also assist in the creation of knowledge bases by explaining complex technical documents. Additionally, Denser AI analyzes documents to provide in-depth technical support, and offers compatibility with site scripts, REST, and GraphQL APIs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39bcf278-507f-4f74-b48b-32234d2627e8.png","url":"https://www.softwareadvice.co.uk/software/442914/denser-ai","@type":"ListItem"},{"name":"elevio","position":8,"description":"Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.\n\n\nThe software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.\n\n\nElevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an \"advisor\" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.\n\n\nPricing is per month. Support is provided through an online knowledge base, video tutorials and via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee8f7cc0-0567-4a61-b4ec-f0e70f68d4b4.png","url":"https://www.softwareadvice.co.uk/software/43908/elevio","@type":"ListItem"},{"name":"HelpSpace","position":9,"description":"HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient.\n\nFeatures of HelpSpace include:\n\nTICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.\n\nTASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.\n\nDOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.\n\nWIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.\n\nINTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.\n\nImprove your customer support with HelpSpace. Nothing is more important than satisfied customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a666af78-a6d0-4255-9938-dc77ca692a84.png","url":"https://www.softwareadvice.co.uk/software/408819/helpspace","@type":"ListItem"},{"name":"Cayzu","position":10,"description":"Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.\n\n\nThe software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.\n\n\nCayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.\n\n\nWith the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.softwareadvice.co.uk/software/25119/cayzu","@type":"ListItem"},{"name":"Helpshift","position":11,"description":"Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.\n\n\nHelpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.softwareadvice.co.uk/software/136453/helpshift","@type":"ListItem"},{"name":"Smith.ai","position":12,"description":"Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount. \n\n\nSmith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification & intake, spam blocking, English & Spanish fluency, rich business insights, free white-glove setup, call recordings & transcripts, & free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls.\n\n\nSmith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients.\n\n\nAll plans come with a 30-day money-back guarantee.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f639b07-8a33-411f-8e77-21abc3a9bd91.jpeg","url":"https://www.softwareadvice.co.uk/software/146788/smith-ai","@type":"ListItem"},{"name":"Botsify","position":13,"description":"Botsify is a real-time live chat platform for business. With Botsify, engage your visitors in seconds, send personalized messages, and offer assistance via chatbots, anytime you are busy. Integrate your website with Botsify, Facebook Messenger, and email to manage all communication channels from one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23e42551-5be3-4f4d-893a-681ff997a69e.png","url":"https://www.softwareadvice.co.uk/software/346659/botsify","@type":"ListItem"},{"name":"Mava","position":14,"description":"Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests.\n\nMava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose.\n\nMava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0a6668a-5af0-4bc5-ac50-1d12e7f9c0c1.jpeg","url":"https://www.softwareadvice.co.uk/software/451161/Mava","@type":"ListItem"},{"name":"FocalScope","position":15,"description":"FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool.\n\n\nWith FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which includes who read what email and what action they took after doing so. Users can assign tickets to employees, and tickets can be re-assigned at any point.\n\n\nFocalScope lets users create email response templates and set up automated responses. When tickets come in, they are automatically assigned to a staff member’s queue, and maximum limits can be set on queues to avoid overloading any one employee.\n\n\nThis software also includes a live chat feature. Users are able to engage in multiple live chat sessions at once. When customers request live chats after business hours, a log of that request is created so that users can follow up with customers later.\n\n\nFocalScope is available on a per user per month basis. It services all industries and is platform-agnostic. Mobile apps for Android and iOS are available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5df2cd-f5a4-48c0-96d8-40e0d081819f.png","url":"https://www.softwareadvice.co.uk/software/20187/focalscope","@type":"ListItem"},{"name":"Chatfuel","position":16,"description":"Chatfuel is a cloud-based platform that helps small to large enterprises improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. Users can send automated responses for frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries.\n\n\nChatfuel allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets. Users can utilize the customer relationship management (CRM) module to store contact information and create customer segments based on specific parameters/attributes. Additionally, managers can configure AI rules, enabling chatbots to recognize specific phrases, emojis or emotions.\n\n\nChatfuel comes with an application programming interface (API), which allows enterprises to modify the system and integrate it with various third-party systems. Pricing is available on monthly subscriptions and support is extended via FAQs, live chat, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89a2a206-5f30-4d95-942c-3b2f4784995a.png","url":"https://www.softwareadvice.co.uk/software/170185/chatfuel","@type":"ListItem"},{"name":"C-Desk","position":17,"description":"C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level agreements (SLAs).\n\nAdministrators can create and assign service categories to staff members across multiple locations and departments. Additionally, C-Desk allows teams to manage vendors and track warranty information of various assets on a unified interface.\n\nC-Desk lets businesses integrate the system with several third-party applications including Microsoft Outlook and Azure Active Directory.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb2ff0f1-f577-4f5f-9ed8-bdcfda10a5e1.png","url":"https://www.softwareadvice.co.uk/software/128845/c-desk","@type":"ListItem"},{"name":"Helpwise","position":18,"description":"Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different channels like Email, Live Chat, SMS, Whatsapp, Facebook, Twitter and much more!\n\nSales & Support reps can use Helpwise to collaborate on customer conversations and improve their workflow but running automation rules. \n\nHelpwise also has features like reports & analytics that allow managers to see the performance of their team members and accordingly set KPIs for them and also see communication volume trends.\n\nHelpwise allows customer-facing teams to own the whole customer communication experience by providing features like Forms, CSAT, Help Centers & more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b51a86ce-8281-4641-8812-ab428516fd8d.png","url":"https://www.softwareadvice.co.uk/software/348193/helpwise","@type":"ListItem"},{"name":"Trengo","position":19,"description":"We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.\n\nAutomate repetitive work to unleash meaningful conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb749e8-c53d-4041-b3f4-49fc6eb69012.png","url":"https://www.softwareadvice.co.uk/software/355824/trengo","@type":"ListItem"},{"name":"Magentrix","position":20,"description":"Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that matches the look and feel of your organization.\n\n\nMagentrix seamlessly integrates with your CRM (eg. Salesforce, Microsoft Dynamics, HubSpot) to maintain a single corporate data source. The pre-configured Salesforce integration allows companies to integrate any standard or custom Salesforce object, maintain control over user access and security and integrate CRM data based on usage.\n\n\nMagentrix is fully customizable based on needs, and users can choose what to share and how to show it. The system enables users to visualize deal cycle stages and customize content based on where partners or customers are in the cycle. A native LMS is available to train and certify partners and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/059561a8-75e4-42c8-aae9-856a45d42950.png","url":"https://www.softwareadvice.co.uk/software/140239/magnetrix-crm","@type":"ListItem"},{"name":"ConvergeHub","position":21,"description":"ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. It lets users store contact lists, design campaigns and manage sales activities and leads.\n\n\nUsers can add contact details manually or import them from Microsoft Outlook. Communication summaries show contact between employees and clients. Contact lists can also be exported into Excel and PDF formats. Users can view the products or services customers have purchased, as well as marketing performance reports. Campaigns can be targeted to specific customers and sent via email, direct mail, text message and social media. The system also offers users access to email templates.\n\n\nConvergeHub’s sales dashboard offers information on deals including expected close date, leads by source, lead acquisition and deal acquisition. Users can customize dashboard settings and visualize the pipeline at various stages. The deals management module stores lead information such as account name, assignee, lead source, sales process, sales stage, deal type, deal value, expected close date and conversion probability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2518bb3-5eea-46fc-9d02-ed60a0cb71d4.png","url":"https://www.softwareadvice.co.uk/software/130747/convergehub","@type":"ListItem"},{"name":"Qubicles","position":22,"description":"Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.\n\n\nQubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.\n\n\nUsers can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call.\n\n\nQubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28909422-5296-441d-b32d-0754a09ed43a.png","url":"https://www.softwareadvice.co.uk/software/121654/qubicles","@type":"ListItem"},{"name":"Liberty Converse","position":23,"description":"Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world.\n\nOur premier Liberty Converse cloud contact centre solution transforms the way businesses interact with their customers and teams by leveraging AI-driven self-service and process automation, along with integrated workflows and CRM systems.\n\nLiberty Converse is designed for rapid deployment, seamless integration, and it elevates the customer and employee experience across various business areas, including back office and helpdesk operations. It integrates process automation and offers tools for swift application development, bridging different CRM systems, breaking down data silos, and refining customer service operations.\n\nThese features enhance internal workflows, bolster data management, improve scalability, and result in superior customer and employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/164f78a1-f4cd-4f88-b43b-e4d63141dd4d.jpeg","url":"https://www.softwareadvice.co.uk/software/264595/liberty-converse","@type":"ListItem"},{"name":"HelpShelf","position":24,"description":"HelpShelf is a software that helps businesses manage their customer support. It offers features such as live chat, email support, knowledge base and more.\n\nIt allows agents to respond to emails from customers in a timely manner and communicate with customers directly on the website or via the mobile application. Its support ticket management functionality helps users keep track of all the requests made by customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a67d015f-a182-47b4-be5d-794dece0b35a.png","url":"https://www.softwareadvice.co.uk/software/287928/helpshelf","@type":"ListItem"},{"name":"Zendesk QA","position":25,"description":"Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX.\n\nWith Zendesk QA, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short, and resources are going to waste – then fix what isn’t working. Automate quality assurance across agents, teams, BPOs, and countries.\n\nUse Zendesk QA to:\n* Unlock value from every conversation with AI and AutoQA. You’ll spend less time hunting through a stack of tickets, and more time actually solving issues.\n* Gain full transparency into performance trends. Identify which agents are underperforming or which parts of the customer experience are failing. Evaluate exactly which factors lead to improved CX experience.\n* Jump straight into the fixing phase. Zendesk QA automatically spotlights churn risk, outliers, escalations and more, so you can easily pinpoint and solve gaps in your service.\n* Drastically reduce manual admin work and removing friction by automating your QA processes.\n* Thanks to systematic feedback, you’re equipped to give specific performance guidance to your team. Offer 1:1 coaching or schedule trainings to help struggling agents.\n\nZendesk QA helps customer support organizations improve CX by automating QA operations to drive revenue, boost CSAT, reduce churn, and cut the cost of CX operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9a4e8b2-a7fe-47d0-b968-ca2a029f886b.jpeg","url":"https://www.softwareadvice.co.uk/software/343887/klaus","@type":"ListItem"}],"numberOfItems":25}
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