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description: Page 13 - Discover the best Knowledge Management Software for your organisation. Compare top Knowledge Management Software tools with customer reviews, pricing and free demos.
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title: Page 13 - Best Knowledge Management Software - 2026 Reviews, Pricing & Demos
---

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# Knowledge Management Software

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## Products

1. [Zavanta](https://www.softwareadvice.co.uk/software/318602/zavanta) — 4.0/5 (1 reviews) — Zavanta is a cloud-based solution that helps businesses draft instruction manuals, standard operating procedures (SOP...
2. [TurboTask](https://www.softwareadvice.co.uk/software/447615/turbotask) — 4.0/5 (1 reviews) — TurboTask - Tasks that go up on the wall and never come down. We don't want your team members to drown in all the uni...
3. [Lucidworks Fusion](https://www.softwareadvice.co.uk/software/219778/lucidworks-fusion) — 4.0/5 (1 reviews) — Lucidworks Fusion is a cloud-based solution designed to help IT teams manage data discovery through natural language ...
4. [Moveworks](https://www.softwareadvice.co.uk/software/345029/moveworks) — 5.0/5 (1 reviews) — Moveworks provides packaged applications and extensibility tools built to scale across thousands of use cases. Underp...
5. [Atomicwork](https://www.softwareadvice.co.uk/software/521384/Atomicwork) — 4.0/5 (1 reviews) — Atomicwork is a service management platform that helps enterprise IT teams improve productivity and drive business gr...
6. [Synaply](https://www.softwareadvice.co.uk/software/529046/Synaply) — 5.0/5 (1 reviews) — Synaply is a cloud-based knowledge management solution designed to transform frontline sales feedback into structured...
7. [Knowledge Management](https://www.softwareadvice.co.uk/software/305629/knowledge-management) — 5.0/5 (1 reviews) — Beyond Intranet's Knowledge Management Solution provides a powerful SharePoint add-in with built-in capabilities to s...
8. [The KNOWLEDGE](https://www.softwareadvice.co.uk/software/451032/The-KNOWLEDGE) — 5.0/5 (1 reviews) — Designed to help businesses of all sizes in the consulting, petroleum and food industries, The KNOWLEDGE is a cloud-b...
9. [Deskhero](https://www.softwareadvice.co.uk/software/517401/Deskhero) — 5.0/5 (1 reviews) — Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for...
10. [easylearn LMS](https://www.softwareadvice.co.uk/software/193219/easylearn-lms) — 5.0/5 (1 reviews) — easylearn's LMS offers you a comprehensive yet flexible solution for your in-company training. Control all learning p...
11. [ThinkOwl](https://www.softwareadvice.co.uk/software/56862/thinkowl) (0 reviews) — ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features ...
12. [IQxCloud](https://www.softwareadvice.co.uk/software/166504/iqxcloud) (0 reviews) — IQxCloud is a knowledge management software designed to help businesses share organizational knowledge with employees...
13. [Swarmica](https://www.softwareadvice.co.uk/software/202573/swarmica) (0 reviews) — Swarmica is a SaaS tool that makes your support agents utilize their minds for 100% to provide smart, knowledgeable, ...
14. [Stravito](https://www.softwareadvice.co.uk/software/240941/stravito) (0 reviews) — Stravito is a knowledge management solution that helps businesses capture and store research and company insights dat...
15. [Market Logic](https://www.softwareadvice.co.uk/software/240030/market-logic) (0 reviews) — Market Logic’s end-to-end market insights platform, DeepSights, helps the world’s leading brands to generate and capi...
16. [iFinder](https://www.softwareadvice.co.uk/software/350601/ifinder5-elastic) (0 reviews) — iFinder is a company-wide search platform that provides employees with tools to retrieve data and documents more quic...
17. [Sharpr](https://www.softwareadvice.co.uk/software/239754/sharpr) (0 reviews) — Sharpr revolutionizes enterprise knowledge management by creating a centralized intelligence ecosystem where critical...
18. [KnowledgeIQ](https://www.softwareadvice.co.uk/software/425201/knowledgeiq) (0 reviews) — Knowledge management solution that inspires success and delivers powerful brand experiences. Imagine your collective ...
19. [i2i](https://www.softwareadvice.co.uk/software/261721/i2i) (0 reviews) — SAI Global i2i platform is a completely customizable, secure, cloud-based service covering all your Standards managem...
20. [Rio SEO](https://www.softwareadvice.co.uk/software/334625/rio-seo) (0 reviews) — Rio SEO® is the leading provider of an all-in-one local marketing platform proven to increase online visibility, grow...
21. [eGain AI Knowledge Hub](https://www.softwareadvice.co.uk/software/29293/egain-knowledgeagent) (0 reviews) — Top-rated artificial intelligence knowledge management software - Rated \#1 by analysts such as Gartner and infused wi...
22. [KnowledgeBase](https://www.softwareadvice.co.uk/software/346737/knowledgebase) (0 reviews) — KnowledgeBase helps you set up a robust help center for your team and your customers. It empowers your team to provid...
23. [Unleash](https://www.softwareadvice.co.uk/software/349603/unleash) (0 reviews) — With Unleash, you can give your employees a central place to search everything across the enterprise. That includes s...
24. [Attivio](https://www.softwareadvice.co.uk/software/326629/attivio) (0 reviews) — Attivio is a knowledge management software that helps customers find answers to various questions by using AI-powered...
25. [NotoWare](https://www.softwareadvice.co.uk/software/28753/notoware) (0 reviews) — NotoWare is a cloud-based process management solution that helps disseminate work knowledge to employees. Employees c...

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## Related Categories

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- [Intranet Software](https://www.softwareadvice.co.uk/directory/4547/intranet/software)
- [Collaboration Software](https://www.softwareadvice.co.uk/directory/4138/collaboration/software)
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It extends support via documentation, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2c869c4d-a6a2-4918-bd96-83a8ca1a9a84.png","url":"https://www.softwareadvice.co.uk/software/219778/lucidworks-fusion","@type":"ListItem"},{"name":"Moveworks","position":4,"description":"Moveworks provides packaged applications and extensibility tools built to scale across thousands of use cases. \n\nUnderpinning these solutions are language models fine-tuned to your company language, business logic, workflows, and data — through deep integrations and real-time ingestion across your enterprise tech stack.\n\nThe result is a single interface across all of your enterprise systems and data that allows employees to get the help they need instantly, leaders to identify and fill opportunities for automation, and developers to build solutions for any use case in minutes without writing code, creating dialog flows, or scripting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20c349e0-06e4-4849-8756-4b1217271d26.png","url":"https://www.softwareadvice.co.uk/software/345029/moveworks","@type":"ListItem"},{"name":"Atomicwork","position":5,"description":"Atomicwork is a service management platform that helps enterprise IT teams improve productivity and drive business growth. The platform caters to various industries, including healthcare, manufacturing, retail and education, enabling them to streamline operations and enhance employee experiences.\n\nAtomicwork enables autonomous AI to streamline service delivery, help enterprise service teams achieve more, supercharge IT automations and scale support without scaling the IT team. Additionally, the platform's ITSM solution offers features such as request management, incident management, change management, problem management, asset management and CMDB software to handle and fulfill service desk requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5762993b-053f-4304-bc5b-69bd9e088e45.png","url":"https://www.softwareadvice.co.uk/software/521384/Atomicwork","@type":"ListItem"},{"name":"Synaply","position":6,"description":"Synaply is a cloud-based knowledge management solution designed to transform frontline sales feedback into structured insights. It assists sales teams in capturing valuable information directly from representatives who interact with customers and prospects. This information often does not reside in traditional CRM or revenue intelligence tools.\n\nThe platform includes features such as smart prompts that enable quick information contribution without lengthy forms. It offers centralized insights with smart filters and search capabilities. Asynchronous weekly check-ins help reduce unnecessary meetings. AI-powered trend analysis identifies patterns across teams. Team insights are searchable by topic or timeframe, and smart suggestions provide tailored coaching prompts based on representative updates.\n\nSynaply functions as a shared knowledge repository, helping to reduce onboarding time, prevent repeated mistakes, and accelerate the implementation of successful strategies. It provides mobile access for retrieving insights on the go. Rep-powered forecast signals deliver early indicators on deal movement and market shifts. Team alignment features keep everyone informed without excessive communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee043d8a-ca19-4592-9165-117a90848047.jpeg","url":"https://www.softwareadvice.co.uk/software/529046/Synaply","@type":"ListItem"},{"name":"Knowledge Management","position":7,"description":"Beyond Intranet's Knowledge Management Solution provides a powerful SharePoint add-in with built-in capabilities to store company data securely in a centralized location accessible to all internal and external stakeholders.\n\nthis Knowledge Management Solution provides companies with a secure and centralized system to manage their data and make it easily accessible to all relevant stakeholders. With our powerful features and customizable branding options, you can tailor the add-in to meet your specific needs and seamlessly integrate it into your workflow.\n\nKey features of our Knowledge Management SharePoint Add-In include:\n\nEffortlessly create, organize, and access K-assets from a centralized location\nAttach documents to any K-asset for added context\nCategorize information into categories and sub-categories for easy searching\nSearch filters operate on K-assets and their attachments\nDefine different user permissions based on access levels\nKM admins have complete control of the add-in\nKM category and subcategory admins can only respond to questions in their assigned categories\nGeneral users can ask questions and view K-assets\nAdmins can hide the ask question button or turn off automatic email notifications as needed\nCustomize auto email responses\nAdmins can approve or reject user-posted questions before they get published\nAutomatic email notifications are sent with a link whenever a new question or answer is added/updated\nSet expiry dates for K-assets\nPersonalize the add-in name, color theme, and logo to match corporate branding\nView page, search, and user analytics for a graphical summary of hot counts\nAdmins can change the logo of the Knowledge Management add-in to reflect their corporate identity\nMultilingual feature for the search page\nModern (SPFx) web-part\n\nExplore Knowledge Management Software","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/295756a4-57f6-4b70-b7da-d1646e819a0e.png","url":"https://www.softwareadvice.co.uk/software/305629/knowledge-management","@type":"ListItem"},{"name":"The KNOWLEDGE","position":8,"description":"Designed to help businesses of all sizes in the consulting, petroleum and food industries, The KNOWLEDGE is a cloud-based knowledge management solution that helps collect information, provide AI-based recommendations and share content with team members.\n\nThe tool selects information types according to organization requirements and shares recommendation lists with employees daily via email. It analyzes various sources of information, including newspapers, business magazines, government websites and press releases. Users can save content in workspaces, add notes, customize themes, view the browsing history of team members and set keywords related to industry trends, categories and policies. The KNOWLEDGE also allows administrators to share content with selected recipients and comment and reply on shared information.\n\nSupport for The KNOWLEDGE is extended via email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1489f7ed-1433-4676-b824-b7431aadf3c8.png","url":"https://www.softwareadvice.co.uk/software/451032/The-KNOWLEDGE","@type":"ListItem"},{"name":"Deskhero","position":9,"description":"Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for customer service teams across various industries aiming to provide efficient and personalized support. Deskhero incorporates artificial intelligence to automate repetitive tasks, thereby improving team productivity. It has the ability to generate automatic responses to frequent customer inquiries by examining previous tickets and knowledge base articles. Deskhero consolidates existing knowledge into a single base, enabling agents to perform efficient searches through conversational queries. \n\nThe software employs artificial intelligence to understand context and provide accurate responses that align with the brand's voice. It features a user-friendly ticketing interface for managing high volumes of inquiries and internal workflows. Additionally, Deskhero allows teams to concentrate on fostering valuable customer relationships, eliminating the need for manual, labor-intensive tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65a28865-4122-45c6-8bed-71e866a03b3c.jpeg","url":"https://www.softwareadvice.co.uk/software/517401/Deskhero","@type":"ListItem"},{"name":"easylearn LMS","position":10,"description":"easylearn's LMS offers you a comprehensive yet flexible solution for your in-company training. Control all learning processes with the integrated learning management system (LMS), train your employees with the e-Learning module, manage face-to-face courses with the event management module, create your own learning content with the autorentool and offer your employees a practical reference work with the Wiki module.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e6177ad-9e7c-4570-a959-5ac0c731fae2.png","url":"https://www.softwareadvice.co.uk/software/193219/easylearn-lms","@type":"ListItem"},{"name":"ThinkOwl","position":11,"description":"ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement.\n\nThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.\n\nNo more backlogs. Just smart, intuitive customer support that evolves with every conversation. With ThinkOwl software suite, you can:\n\n🔸 Streamline issue resolution with case/ticket management\n🔸 Enable self-service options with an intuitive Self-Service Portal\n🔸 Gain deep insights into performance with Advanced Analytics\n🔸 Capture customer feedback effectively with Customer Surveys\n🔸 Offer seamless multilingual support, thanks to AI translation\n🔸 Automate repetitive tasks effortlessly with robotic process automation\n🔸 Empower agents with intelligent suggestions for the best responses\n🔸 Engage customers instantly with real-time conversation AI bots\n🔸 Provide hands-free support with AI-powered voicebots\n🔸 Understand customer emotions with sentiment analytics\n\nThinkOwl offers monthly and annual subscriptions which include support via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32b4a836-d2fc-4d44-8dcc-cdc3f82d2a2e.png","url":"https://www.softwareadvice.co.uk/software/56862/thinkowl","@type":"ListItem"},{"name":"IQxCloud","position":12,"description":"IQxCloud is a knowledge management software designed to help businesses share organizational knowledge with employees to optimize existing workflows. Key features include built-in course authoring, compliance tracking, content management, full-text search, collaboration and interactive content.\n\n\nTeams using IQxCloud can facilitate self-paced learning by accessing 'what-if' knowledge in real-time. The application allows managers to use common language to acquire and model complex organizational knowledge with highly contextualized learning and development (L&D) content. Additionally, it enables subject matter experts, operational specialists and KM practitioners to provide detailed insights and perspectives into the organizational workflows. \n\n\nIQxCloud helps users to document and handle quality management procedures, files and processes whilst ensuring compliance with ISO standards. They also offer certified knowledge specialist courses with eMentoring and eLearning services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/538ad625-9944-45af-9f0e-63a7340bafd8.png","url":"https://www.softwareadvice.co.uk/software/166504/iqxcloud","@type":"ListItem"},{"name":"Swarmica","position":13,"description":"Swarmica is a SaaS tool that makes your support agents utilize their minds for 100% to provide smart, knowledgeable, and fantastic Support! It implements a unique knowledge management methodology in your existing Zendesk environment! \n\nIf you ever had a common “chicken & egg” problem when agents are afraid to contribute to Knowledgebase because of the fear of losing their “job” as customers would submit fewer tickets?  Or maybe agents are not motivated to create knowledge because believe that their job is to provide “technical/hands-on” resolutions only? \n\nSwarmica is the tool that resolves these cases and evolves agents to a new level! \n\nIt helps to manage the team’s collective knowledge and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%.  You may not worry much about attrition anymore! The swarming Intelligence of the team will always be with each of the agents does not matter if he/she works for a long time or newcomer! \n\nBesides that your knowledge will always be up-to-date and 100% fit to what your customers are looking for at the given moment!  \n\nReduce your Support costs down to 25% and more through Volume Deflection and Average Handling Time improvement!\n\nNo complex training, installation guides, or spending cash on implementation. Swarmica will do everything for you gaming the processes and guiding your team on what to do!  \n\nSWARMICA integral metric will show how good you are and what needs to be done to achieve the next level!\n\nIt’s not just a tool.  It’s a measurement and automated framework which guides you from the very beginning to the level of amazing efficiency!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8662a275-b082-40f7-9710-08cc250172c0.png","url":"https://www.softwareadvice.co.uk/software/202573/swarmica","@type":"ListItem"},{"name":"Stravito","position":14,"description":"Stravito is a knowledge management solution that helps businesses capture and store research and company insights data in a centralized repository. The application allows administrators to categorize content, create operations-related strategies and share content with specific users in real-time.\n\nIt offers a host of features including multi-lingual translations, file management, a drag-and-drop interface, data synchronization and more. Stravito enables managers to collaborate with team members, create collections of insights on different topics and provide role-based permissions to ensure authorized access to content.\n\nStravito also supports integration with several third-party dashboard, document storage and communication management platforms such as Microsoft Teams, SharePoint, PowerBI, Slack, Tableau, Google Drive, FB Workplace and more. Pricing is available on request and support is extended via phone, email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ceb929b8-9641-4ecd-b919-8f381b40b28f.png","url":"https://www.softwareadvice.co.uk/software/240941/stravito","@type":"ListItem"},{"name":"Market Logic","position":15,"description":"Market Logic’s end-to-end market insights platform, DeepSights, helps the world’s leading brands to generate and capitalize on insights. Our AI software enables customer-centric business decisions with a comprehensive suite of tools for insights professionals and an intuitive AI insights assistant for business users. \n\nOur insights platform connects all organizations’ consumer and market research data sources to leverage existing investments fully. A state-of-the-art insights management workspace enables experts to find and research new insights and empowers them to keep business stakeholders informed in engaging ways.  Our award-winning AI assistant DeepSights™ equips decision-makers to get insight-rich answers to business questions 24/7 and act ahead of the competition. \n\nMarket Logic’s innovative platform has been recognized by many independent analysts including Forrester Research, Gartner and IDC. Industry awards include “Best Text Generative AI Solution” by the AI Breakthrough Awards, “Best Data Solution” by the MRS Operations Awards, and the BIG Innovation Award.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c3717e7-107e-43c6-8a6a-ba44a57cb1b7.png","url":"https://www.softwareadvice.co.uk/software/240030/market-logic","@type":"ListItem"},{"name":"iFinder","position":16,"description":"iFinder is a company-wide search platform that provides employees with tools to retrieve data and documents more quickly. Using artificial intelligence technology, machine learning capabilities and advanced linguistics, the application creates a central access point for users to manage structured and unstructured data and streamline analytical processes.\n\niFinder comes with an API, which allows businesses to connect data sources with the central search application.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a3aa313e-38e9-4352-82d7-6001b8aa0972.png","url":"https://www.softwareadvice.co.uk/software/350601/ifinder5-elastic","@type":"ListItem"},{"name":"Sharpr","position":17,"description":"Sharpr revolutionizes enterprise knowledge management by creating a centralized intelligence ecosystem where critical business insights become instantly accessible and actionable. Designed for organizations managing vast amounts of research, competitive intelligence, and market data, Sharpr eliminates the inefficiencies of scattered information repositories and transforms knowledge assets into competitive advantages.\n\nAt its foundation, Sharpr employs advanced artificial intelligence to automatically process, categorize, and connect disparate pieces of organizational knowledge. The platform ingests content from multiple sources—research reports, market analyses, competitive briefings, internal documentation—and creates an interconnected web of insights that users can navigate intuitively. Machine learning algorithms continuously improve search relevance and content recommendations based on user behavior and organizational priorities.\n\nThe platform's sophisticated search capabilities go beyond traditional keyword matching. Users can pose complex business questions in natural language and receive comprehensive answers drawn from multiple sources, complete with source attribution and confidence scoring. This semantic search functionality enables executives and analysts to quickly access strategic insights without requiring specific knowledge of document titles or locations.\n\nSharpr's distribution engine ensures valuable insights reach decision-makers proactively. The platform enables creation of automated intelligence briefings, customized research summaries, and targeted alert systems that keep stakeholders informed of relevant developments. Advanced scheduling and personalization features ensure each recipient receives content aligned with their role, responsibilities, and information preferences.\n\nComprehensive analytics provide unprecedented visibility into knowledge utilization patterns. Organizations can identify their most valuable research assets, track insight consumption across departments, and measure the impact of specific intelligence on business decisions. This data-driven approach to knowledge management helps optimize research investments and identify gaps in organizational intelligence.\n\nThe platform's enterprise architecture supports complex organizational structures with sophisticated permission systems, audit trails, and integration capabilities. Multi-tenant configurations enable different business units to maintain separate knowledge environments while facilitating controlled cross-pollination of insights when appropriate.\n\nSharpr's commitment to customer success extends beyond software delivery. Each implementation includes strategic consulting to optimize knowledge workflows, comprehensive training programs tailored to different user roles, and ongoing performance optimization to ensure sustained value realization. This consultative approach ensures organizations achieve measurable improvements in decision-making speed, research ROI, and competitive intelligence effectiveness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0453118-4097-4d99-a9fb-2c10e914fa56.png","url":"https://www.softwareadvice.co.uk/software/239754/sharpr","@type":"ListItem"},{"name":"KnowledgeIQ","position":18,"description":"Knowledge management solution that inspires success and delivers powerful brand experiences.  Imagine your collective knowledge captured in one place, secured, organized, and easy to find. Now add intelligence through machine learning to personalise the experience and continually adjust the knowledge presented to your teams and customers.\n\nWe believe technology solutions should add value and be useful to every member of your team and to customers. So we built KnowledgeIQ – for your business for everyone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a4edcb3-b155-433c-88f3-ad98997b8dfa.png","url":"https://www.softwareadvice.co.uk/software/425201/knowledgeiq","@type":"ListItem"},{"name":"i2i","position":19,"description":"SAI Global i2i platform is a completely customizable, secure, cloud-based service covering all your Standards management needs. You can store, manage, retrieve and distribute industry Standards online with ease.\n\nWith SAI Global's i2i Standards subscription, you'll have access to all your essential American Standards & international Standards online. What you can expect: \n\n\n? 1+ million Standards: Add essential industry codes and Standards from hundreds of publishers including ISO, ASTM, ASME, ANSI, ASHRAE, IEEE, NFPA, IEC, IPC, SAE, AAMI and more while customizing your own knowledge database for departments and roles.\n\n? Reduce Standards costs: View document and user activity to identify the Standards you use, so you only pay for what you need.\n\n? Enhance collaboration and efficiency: Access and share the Standards you need online anytime, anywhere and improve team collaboration through bookmarks and reference notes.\n\n? Ensure compliance: Reduce compliance risks by accessing the latest versions of Standards in your subscription.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20542a6e-a2d5-4449-852d-419178607027.png","url":"https://www.softwareadvice.co.uk/software/261721/i2i","@type":"ListItem"},{"name":"Rio SEO","position":20,"description":"Rio SEO® is the leading provider of an all-in-one local marketing platform proven to increase online visibility, grow e-commerce, and drive in-store revenue for enterprise brands worldwide. In today’s competitive, data-driven local market, sophisticated search technology and rapidly evolving consumer behavior are making the local landscape more fragmented, complex, and difficult to navigate. Rio SEO empowers brands to drive meaningful customer interactions, traffic, and revenue through a robust, seamlessly integrated suite of local marketing tools.\n\nBy leveraging the power of Rio SEO’s Open Local Platform, brands receive unprecedented holistic insight and control, with local marketing content creation and optimization tools, that drive online visibility, engage consumers throughout the local search ecosystem, and win local business at scale. The Open Local Platform offers tangible, measurable results, providing increased opportunity and enhanced accountability for enterprise brands with hundreds and thousands of locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83039b3a-a5e9-40c5-9d2b-ecf35767a56d.jpeg","url":"https://www.softwareadvice.co.uk/software/334625/rio-seo","@type":"ListItem"},{"name":"eGain AI Knowledge Hub","position":21,"description":"Top-rated artificial intelligence knowledge management software\n\n- Rated #1 by analysts such as Gartner and infused with AI and ML, eGain Knowledge Hub offers personalized answers and conversational guidance to help contact center agents solve customer queries, while enabling wow self-service. \n- Named “Representative” vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems\n- Named 2022 KMWorld Readers’ Choice Award Winner\n\neGain Knowledge Hub™ guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. eGain’s mature knowledge base software enables both novice and expert agents to find answers, easily and efficiently.\n\nIt empowers all contact center agents and customer-facing staff to solve customer queries with personalized answers and conversational guidance. The solution is embedded with a patented AI reasoning capability that enables the knowledge system to guide customers on the knowledge help portal and agents in the contact center through an interactive Q&A session. With this approach, the user is assured of getting to the right answer to their issue or to the next step in a decision-making process.\n\nIt enables automation of conversations through the knowledge-powered bot or virtual assistant. A bot especially designed for agent assistance proactively monitors agent conversations with customers on the agent desktop to provide contextual guidance and tips while the customer is on the line.\n\nIt unifies in it many knowledge management (KM) tools. It includes comprehensive content creation and management capabilities, personalization, multiple search methods to get to the right answer, reporting, knowledge base that is centralized, omnichannel, and multilingual.\n\nIt comes with out-of-the-box, pre-integrated, and certified connectors for embedding knowledge capabilities in desktops of leading CRM applications such as Salesforce, SAP, Microsoft Dynamics etc. and CCaaS platforms such as Genesys Cloud, Five9, Talkdesk and many others.\n\nAnd crucially, it has reporting features that allow continuous monitoring of knowledge usage and agent productivity.\n\nThe software also benefits from all the best practices developed during successful knowledge management implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars while cultivating increasingly happy customers\n\nSign Up today for a Risk-Free Pilot: No paperwork, no catch. Innovation in 30 days.\n\nhttps://www.egain.com/risk-free-trial-customer-engagement-software/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7cd7aa6-c497-42a0-b2e3-8a611e8b5204.png","url":"https://www.softwareadvice.co.uk/software/29293/egain-knowledgeagent","@type":"ListItem"},{"name":"KnowledgeBase","position":22,"description":"KnowledgeBase helps you set up a robust help center for your team and your customers. It empowers your team to provide consistent, in-depth answers faster. At the same time, your customers can find answers on their own, day and night. It’s a win-win.\n\nKnowledgeBase is friendly and easy to navigate help desk software that boosts customer experience. Internal knowledge management helps your team organize, manage and share knowledge. Organizing internal product information helps support agents provide consistent answers faster. A quicker response time means more cases handled, more happy customers. The external help center allows your tech savvy customers to find answers themselves, any time of day — even if your agents are off. \n\nKnowledgeBase lets you build a help center that fits your branding. Insights help you draw conclusions, optimize resources and provide data-driven customer support. The external help center is SEO-friendly, so it might attract potential customers in Google. Integrating KnowledgeBase with LiveChat will give your agents instant access to your knowledge base right inside the chat window. All of this happens in an intuitive and easy-to-use dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de59b513-6d88-4d61-b0a8-1fb1182930eb.png","url":"https://www.softwareadvice.co.uk/software/346737/knowledgebase","@type":"ListItem"},{"name":"Unleash","position":23,"description":"With Unleash, you can give your employees a central place to search everything across the enterprise. That includes searching inside emails, documents, calendars, and more. Unleash provides a Google-like search solution that enables everyone in the organization to find every piece of information in one spot. \n\nWe save each of our users about 1.5–2 hours a week searching for information because Unleash adapts to the way you already work. For a 100-person organization, Unleash could save up to 200 hours every single week. \n\nUnleash can search everything at once – your document management tools as well as email, project management tools, Slack, and more. And to reduce employee app switching even more, Unleash not only connects your apps, but it also functions as a central workspace that links all your platforms. You can search inside all of your apps, documents, emails, and the web in one place, and once you find what you need, you can launch apps, start composing messages, create documents, and view your schedule. \n\nUnleash integrates with over 40 cloud services, including tools for a wide variety of industries and roles, such as project management, HR, engineering, software development, customer support, and more. And if that’s not enough, you can build custom integrations with our exposed SDKs (software development kits) to connect the custom tools in your organization. No matter what apps you use, Unleash can streamline your workflows and increase productivity.\n\nUnleash provides a wide variety of client experiences, from desktop to mobile, browser extensions, instant spotlight search bar, a Slack bot, intranet embedding, and more. No matter how you work, Unleash can accommodate your workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc748fa3-e576-46a2-ba3f-8009ae61cd25.png","url":"https://www.softwareadvice.co.uk/software/349603/unleash","@type":"ListItem"},{"name":"Attivio","position":24,"description":"Attivio is a knowledge management software that helps customers find answers to various questions by using AI-powered search and natural language processing. It is a comprehensive search platform that can interpret user questions and find answers from vast amounts of structured or unstructured data.\n\nAttivio helps enterprises capture context around customer interactions, enabling companies to better understand their customers' issues. Text-based natural language processing tools analyze users' questions with the goal of understanding them and finding the best possible answer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4de665a0-a5e1-4f63-84a9-95c84d360d1c.png","url":"https://www.softwareadvice.co.uk/software/326629/attivio","@type":"ListItem"},{"name":"NotoWare","position":25,"description":"NotoWare is a cloud-based process management solution that helps disseminate work knowledge to employees. Employees can find the latest information related to work instructions and new job task details through the solution’s database module. The solution communicates new updates to its employees in real time. Employees can also share project-related problems with other employees on a common platform.\n\n\nNotoWare organizes procedural information in a cloud-based application, allowing for remote access. The solution has a keyword-based search engine and a series of drill-down menus for quick retrieval of process information. The solution builds a knowledge repository so that companies can provide training to new employees or on future projects.\n\n\nThe solution allows managers to restrict administrative access to information, allowing users to view but not modify content in the knowledge base. The solution ensures quality procedures are met in managing and storing confidential information. All changes made in documents need to go through an approval process in which managers must provide a sign-off.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39a285b9-c177-486c-85e9-05031a709716.png","url":"https://www.softwareadvice.co.uk/software/28753/notoware","@type":"ListItem"}],"numberOfItems":25}
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