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description: Discover the best Knowledge Management Software for your organisation. Compare top Knowledge Management Software tools with customer reviews, pricing and free demos.
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title: Best Knowledge Management Software - 2026 Reviews, Pricing & Demos
---

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# Knowledge Management Software

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## Products

1. [Helpjuice](https://www.softwareadvice.co.uk/software/28217/helpjuice) — 4.7/5 (102 reviews) — Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industr...
2. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
3. [Axero](https://www.softwareadvice.co.uk/software/102524/communifire) — 4.5/5 (87 reviews) — Axero is the leading intranet software that unifies teams, accelerates growth, increases productivity and unites empl...
4. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
5. [Confluence](https://www.softwareadvice.co.uk/software/430492/confluence) — 4.5/5 (3663 reviews) — Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information....
6. [Document360](https://www.softwareadvice.co.uk/software/96197/document360) — 4.7/5 (290 reviews) — Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. ...
7. [Haiilo](https://www.softwareadvice.co.uk/software/352807/haiilo) — 4.3/5 (31 reviews) — Haiilo’s AI-Powered intranet is the digital home your employees actually want to use – built to inform, connect, and ...
8. [Hub](https://www.softwareadvice.co.uk/software/187315/hub) — 4.5/5 (29 reviews) — HUB is the go-to intranet for SMEs looking to find a smarter way to work and communicate as a team, at an affordable ...
9. [BlueSpice](https://www.softwareadvice.co.uk/software/241976/bluespice) — 4.3/5 (22 reviews) — BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge a...
10. [Shelf](https://www.softwareadvice.co.uk/software/435224/shelf) — 4.8/5 (106 reviews) — Shelf is a cloud-based platform that helps modern businesses thrive with on-demand answers to the questions that bloc...
11. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
12. [The Generator](https://www.softwareadvice.co.uk/software/295379/the-generator) (0 reviews) — The Generator is Global eTraining's powerful and easy-to-use course builder to assist your organization in creating q...
13. [Aha\!](https://www.softwareadvice.co.uk/software/24611/aha) — 4.7/5 (561 reviews) — Aha\! is a product development software designed to support teams in managing the entire product lifecycle. It is used...
14. [TextExpander](https://www.softwareadvice.co.uk/software/196195/textexpander) — 4.7/5 (63 reviews) — TextExpander boosts your business productivity by allowing your team to communicate smarter, faster, and more consist...
15. [Elium](https://www.softwareadvice.co.uk/software/323736/elium) — 4.8/5 (41 reviews) — Empower your organisation with a smart knowledge base. Elium is an award-winning European B2B SaaS solution revolutio...
16. [Happeo](https://www.softwareadvice.co.uk/software/113733/happeo) — 4.6/5 (38 reviews) — Happeo is an intranet software focused on improving internal communications. It integrates exclusively with G Suite a...
17. [KMS Lighthouse](https://www.softwareadvice.co.uk/software/13040/kms-lighthouse) — 4.5/5 (20 reviews) — KMS Lighthouse is a cloud-based knowledge management solution designed for businesses in many industries including ba...
18. [Yonyx](https://www.softwareadvice.co.uk/software/93908/yonyx) — 4.7/5 (256 reviews) — Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage inter...
19. [Lessons Learned Database](https://www.softwareadvice.co.uk/software/28813/lessons-learned-database) — 4.5/5 (2 reviews) — Lessons Learned Database from Secutor Solutions is a cloud-based knowledge and project management solution that helps...
20. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
21. [Wix](https://www.softwareadvice.co.uk/software/159592/wix) — 4.4/5 (10606 reviews) — Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multipl...
22. [monday.com](https://www.softwareadvice.co.uk/software/131008/monday-com) — 4.6/5 (5726 reviews) — monday.com is a work and project management platform that helps teams of all sizes plan, prioritize, manage, and exec...
23. [Microsoft SharePoint](https://www.softwareadvice.co.uk/software/397825/microsoft-sharepoint) — 4.4/5 (5412 reviews) — Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool...
24. [Connecteam](https://www.softwareadvice.co.uk/software/109560/connecteam) — 4.6/5 (5058 reviews) — Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a t...
25. [Notion](https://www.softwareadvice.co.uk/software/123247/notion-remote-work) — 4.7/5 (2709 reviews) — Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, recor...

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## Related Categories

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- [Intranet Software](https://www.softwareadvice.co.uk/directory/4547/intranet/software)
- [Collaboration Software](https://www.softwareadvice.co.uk/directory/4138/collaboration/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)

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| en | <https://www.softwareadvice.com/help-desk/knowledge-management-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/1884/knowledge-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/1884/knowledge-management/software> |
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Implementation can be daunting, so we make it easy!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c802a312-b11e-4c3b-ac43-142915e6c1f4.png","url":"https://www.softwareadvice.co.uk/software/102524/communifire","@type":"ListItem"},{"name":"Zendesk Suite","position":4,"description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk","@type":"ListItem"},{"name":"Confluence","position":5,"description":"Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company.\n\nWith Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboards, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary.\n\nConfluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows.\n\nAutomations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.softwareadvice.co.uk/software/430492/confluence","@type":"ListItem"},{"name":"Document360","position":6,"description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nWho It’s For:\n\nBy Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly.\n\nBy Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing\n\nKey Capabilities:\n\nAI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation.\n\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs.\n\nSEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nCategory Manager: Organize and restructure content effortlessly with drag-and-drop control.\n\nInteractive Demos & Video: Record screens, add videos and embed guided walkthroughs directly into articles.\n\nCustom Workflows: Set review stages, owners and deadlines to fit your documentation process.\n\nPro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection.\n\nBrand Customization: Tailor portal design, layout and color themes to your brand.\n\nSecurity: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77b19820-4aad-4900-9b31-63045d39b2d4.png","url":"https://www.softwareadvice.co.uk/software/96197/document360","@type":"ListItem"},{"name":"Haiilo","position":7,"description":"Haiilo’s AI-Powered intranet is the digital home your employees actually want to use – built to inform, connect, and engage your entire workforce, from HQ to the frontline. It goes beyond traditional intranets by combining communication, knowledge sharing, and engagement in one modern platform.\n\nWith Haiilo, you can keep everyone aligned, no matter where they work. It bridges the gap between launching digital tools and ensuring people actually use them, making adoption seamless. From customizable layouts to 135+ integrations, the platform adapts to your needs and scales effortlessly as you grow.\n\nDesigned for ease of use, Haiilo helps you deliver personalized content, manage internal communications, and give every employee a voice. Whether it’s desk-based teams or frontline workers, Haiilo brings your entire workforce into the conversation. And with built-in analytics and AI-powered insights, you’ll understand what matters most to your people – and how to act on it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5e39c52-4e42-492e-920b-0ca275d08abb.png","url":"https://www.softwareadvice.co.uk/software/352807/haiilo","@type":"ListItem"},{"name":"Hub","position":8,"description":"HUB is the go-to intranet for SMEs looking to find a smarter way to work and communicate as a team, at an affordable rate.  With every feature included in one simple package, your team have every tool to make their work-life easier from Day One.\n\nNo more clunky directories and overloaded inboxes.  Streamline processes and organise your company resources with HUB knowledge management tools and intelligent workflows.\n\nDeliver personalised employee experience by auto-targeting your internal comms to the right people, and tailor content and branding to suit relevant audiences.\n\nHUB is the first sustainability-driven intranet, powered by renewable low-carbon servers.  Partnered with One Tree Planted, your intranet can help tackle climate change and make a real difference supporting community projects.\n\nRethink your intranet with HUB and unlock the new cornerstone of your organisation - where your teams and information unite for a smarter workplace and a better connected company culture.\n\nAs a trusted intranet provider, HUB is used worldwide in over 50 countries by brands both large and small, across all sectors, to help manage their content & connect teams across the globe.  Easily create and manage bespoke intranet environments for multiple brands within one secure browser-based platform that has zero impact on your local IT.\n\n*Streamline Processes*\nAs a versatile platform, HUB is well suited as a global employee intranet, client-facing portal or members community.  Create and manage an unlimited hierarchy of Resource pages, allowing you to easily organise and share important content with users through straightforward, custom navigation.\n\n*Personalised User Experience*\nIntelligent content and user tagging make it easy for you to personalise the user experience, customising the homepage, branding, navigation and available content on both a user or company level. \n\n*User Alerts*\nPersonalised Hub Alerts send custom emails alerting users of new content that's relevant to them based on tags and preferences, ensuring users are always kept informed and driven back to your Hub.\n\n*Free Upgrades for Life*\nThe most cost-effective element of HUB that sets it apart is that you get full access to every feature straight out-of-the-box.  HUB is priced based on your number of users, not on the features you want to access.   Not only do we give you full access to all HUB's features, settings and reports as standard, you will also enjoy free ongoing upgrades as standard.  Every new and enhanced feature we develop is rolled out to the benefit of all our Hub customers, new or existing, ensuring you always have access to the latest features and enhancements, helping you to make your Hub a better intranet.\n\n*Customisable Permissions*\nAdministrators can create bespoke levels of access and feature permissions and assign to users on both a site-wide or page-level basis, allowing you to effortlessly control who can do what on your HUB. \n\n*Extensive Reporting*\nThere are over 20 Management Reports on your HUB , enabling you to track your site usage and analyse your most/least engaged users, showing you what content users are viewing, when and how often.\n\n\n*Core Features:*\n- Resource pages;\n- News Categories & Articles;\n- Events Management;\n- Group Forums;\n- Contacts Directory;\n- Instant, 1-2-1 & Bulk Messaging;\n- Polls, Surveys & Assessments;\n- Form Builder (with intelligent workflow);\n- Advanced Search functionality;\n- Over 17 Management Reports;\n- Single Sign-On (OKTA, Azure AD, Office 365, Google);\n- GDrive & Sharepoint integration;\n- Job Vacancy management;\n- Image galleries and video players;\n- Liking & Commenting\n- and more...\n\n*Pricing*\nPricing is based per user per year. There is no setup fee, and support, hosting and maintenance are all included as standard, along with every feature and integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f8cd99e0-ae62-4274-8ff6-7e27782ec89d.jpeg","url":"https://www.softwareadvice.co.uk/software/187315/hub","@type":"ListItem"},{"name":"BlueSpice","position":9,"description":"BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge and quality management, technical/IT documentation, creating organizational manuals, and more. \n\nWith BlueSpice, you lay the foundation for centralized documentation, seamless organization, team collaboration, and easy retrieval of company knowledge, operational data, and ideas at any time.\n\nPerfectly suited for your quality management audits, BlueSpice helps document quality-relevant processes and provides significant value for ISO certification.\n\nFrom planning and user guidance to maintenance and repairs, BlueSpice supports technical documentation throughout the entire product lifecycle. It also optimally handles IT documentation, along with related processes, procedures, and services.\n\nWhether it's organization manuals, goals, processes, or organizational concepts, BlueSpice is your go-to software for creating and maintaining professional organizational manuals.\n\nBlueSpice is an excellent choice for implementing web-based support solutions, such as online helpdesks, ensuring that employees, customers, and partners stay consistently informed and up to date.\n\nWith BlueSpice, you gain a stable, secure, and scalable platform that sets the foundation for a modern, knowledge-driven company. As a central, cross-departmental, and cross-location solution, it serves as an alternative to intranet systems while accelerating the optimization of your corporate culture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.softwareadvice.co.uk/software/241976/bluespice","@type":"ListItem"},{"name":"Shelf","position":10,"description":"Shelf is a cloud-based platform that helps modern businesses thrive with on-demand answers to the questions that block customer and employee success.\n\nShelf’s proprietary MerlinAI listens for questions and instantly suggests the best answers in search, chat, IVR and forms. Results return helpful snippets that lets users dig deeper on-demand–not long articles that waste precious time. Additionally, the platform identifies gaps between questions and answers so businesses can see how well the content in your knowledge base meets customer needs.\n\nWith Shelf, users can automate the entire knowledge lifecycle including content creation, review and approvals, announcements, ratings and comments. It saves knowledge admins valuable time and makes it easy to improve the knowledge base, so it is clean and up to date. Shelf’s Agent Assist component enables every agent to deliver enhanced customer experience. Additionally, it allows Integration into the tools that agents use every day and answers directly to agent desktop so they can respond to customers.\n\nIt allows businesses to deflect low-effort inquiries via fully branded self-service portal, chatbots and AI-enabled answers in forms. With Shelf, users can provide reliable, 24/7 customer service and scale support volume while saving costs. The knowledge platform provides pre-built integrations, SDKs and APIs that integrate with various enterprise applications. Additionally, Shelf eliminates knowledge silos and saves time and money by creating simpler infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03487fc8-e047-4c5b-9eea-766ead00c213.png","url":"https://www.softwareadvice.co.uk/software/435224/shelf","@type":"ListItem"},{"name":"Freshdesk","position":11,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@type":"ListItem"},{"name":"The Generator","position":12,"description":"The Generator is Global eTraining's powerful and easy-to-use course builder to assist your organization in creating quick, intuitive, attractive, and interactive e-learning modules. Create learning content for proprietary software, employee onboarding, compliance, health and safety, human resources, quality control, and more. Share more information across your organization with The Generator, so you can capture, manage, and transfer the most pertinent information with ease. \n\nLeverage pre-published Global eTraining (GeT) content to build custom training workflows from our extensive library of over 450 Architecture, Engineering, and Construction relevant courses.\n\nCourses built within The Generator employ the principles of VARK (Visual, Aural, Read/Write, and Kinesthetic), enabling learners to interact with each course according to their preferred learning style.  Interactive courses created in The Generator can include Text, Audio, Images, Videos with Closed Captioning, Datasets, Assignments, Quizzes, Custom Learning Paths, Simulations, External Links, Resource files, Help Desk Support, And More!\n\n• Build interactive, online, on-demand courses and workflows\n• Collaborate among multiple course developers who can build, preview and edit courses simultaneously\n• Use simple drag-and-drop functionality to easily add existing content into your courses, create micro-credential courses and custom workflows\n • Repurpose existing content such as PowerPoint, Adobe Captivate, Video files, Webinar Recordings, eBooks, ILT material to create interactive and trackable SCORM Compliant eLearning\n• Utilize knowledge gap assessments to create custom learning paths \n• Leverage screen share video options with closed captioning abilities\n• Brand your course content with your logo and colors\n• Maintain design consistency across multiple course authors and  control over who can access and edit which courses\n• Enable content to be hosted on any (or multiple) Learning Management Systems (LMS)\n• Easily update courses in real-time and push new or updated content to all learners instantly without having to re-upload course content, re-enroll learners, or manually inform learners of the new content.\n•Translate content into over 25 languages immediately for scalability\n• Review data analytics from multiple LMS on one powerful dashboard\n\nGlobal eTraining's Business Plus Plan includes The Generator course authoring and knowledge capture technology, a Course library of 450+ AEC relevant courses, Autodesk software plug-in, GeT Insights skills gap assessment tool, Learning Management System, LMS Reporting and Advanced Business Analytics, and Onboarding and Customer Success Management","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bacbce5-8635-450a-b1f5-1e098e202233.png","url":"https://www.softwareadvice.co.uk/software/295379/the-generator","@type":"ListItem"},{"name":"Aha!","position":13,"description":"Aha! is a product development software designed to support teams in managing the entire product lifecycle. It is used by roles such as product management, engineering, marketing, UX, and IT to align strategies and oversee processes from discovery to delivery.\n\nThe software includes tools for creating visual roadmaps, prioritizing features, conducting customer interviews, collecting and tracking feedback, and exploring concepts with whiteboarding capabilities. It also facilitates the development of internal business applications and centralizes product information in knowledge bases. The platform connects product and engineering teams and supports project delivery.\n\nAha! incorporates enterprise-grade security with ISO 27001 certification to safeguard product data. It is designed to improve planning efficiency, streamline status tracking and reporting, align teams on strategy, and consolidate tools into one platform. It enables teams to manage extensive product features and customer ideas while maintaining visibility throughout the development process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29fbb3ae-ce4d-4596-93d4-5a49d4cfdadc.png","url":"https://www.softwareadvice.co.uk/software/24611/aha","@type":"ListItem"},{"name":"TextExpander","position":14,"description":"TextExpander boosts your business productivity by allowing your team to communicate smarter, faster, and more consistently across all your channels. \n\nBuilt with collaboration in mind, your team will: \n- Save time and be more productive\n- Stay consistent, accurate, and current with messaging \n- Streamline communication while still keeping it personalized\n\nQuickly insert “snippets” – email addresses, signatures, code chunks, form letters, images – as you type, using a simple keyboard shortcut. Save time without typos and copy/paste. All your snippets are instantly available on all your devices, keeping you productive at work, at home, and on the road. \n\nCreate powerful snippets for most-used emails and messaging, store them in your TextExpander library, share them across your team, and then watch the content you need expand anywhere you type with just a few short keystrokes.\n\nAll your snippets are instantly available on all your devices, keeping you productive at work, at home, and on the road.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b95e32fd-4c3a-46cf-bcc4-c377989df50d.png","url":"https://www.softwareadvice.co.uk/software/196195/textexpander","@type":"ListItem"},{"name":"Elium","position":15,"description":"Empower your organisation with a smart knowledge base.\n\nElium is an award-winning European B2B SaaS solution revolutionising knowledge management (KM) bringing together AI, knowledge and collaboration.\n\nWe offer two core solutions: Elium Hub, a knowledge hub for global operations, and Elium Desk, tailored for customer service departments. Both solutions offer capabilities to accelerate content creation, access, centralisation, quality, communication, and orchestration at scale. \n\nIntegrated with M365, SharePoint, Teams, Google, Slack and Customer Service tools such as Zendesk, Salesforce or Easyvista, Elium fits seamlessly within your ecosystem.\n\nTrusted by over 150 leading organisations, including BCG, BNP Paribas, L'Oréal, Vinci or FnacDarty, Elium supports user bases from 100 to 10,000+.\n\nAs a 100% European company, we’re ISO27001 certified and provide multi-infrastructure setups across Azure, GCP, and SecNumCloud for enhanced security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0c1a3d9b-2189-4106-b4b2-945249ec3494.png","url":"https://www.softwareadvice.co.uk/software/323736/elium","@type":"ListItem"},{"name":"Happeo","position":16,"description":"Happeo is an intranet software focused on improving internal communications. It integrates exclusively with G Suite and provides users with content management capabilities, employee engagement analytics, permission management and the rest of the Google tools suite. Happeo brings together an intranet, collaborative features and social networking into one unified solution. Appearance customisation and language selection is also possible to fit your brand and company culture.\n\n\nThree main components make up Happeo: \n\n\nPages: Happeo uses its own editor to manage intranet pages like building blocks, with features like drag-and-drop, smart sections and preconfigured layouts. Users can directly embed or link to documents, forms, files, spreadsheets, calendars, and social media feeds, into pages.\n\n\nChannels: the social aspect of the platform, focusing on fast and direct communication, whether it be for project discussions or a quick question.\n\n\nPeople: the directory of internal employees feature uses smart search to look for employees based on language, position or specialisation, taken from their digital employee card. Connecting employees and creating communities nourishes company culture and guides an individual to another, who will best suit for a task.\n\n\nHappeo provides a mobile application (iOS/Android). Support is available by phone, email and online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f58f1d0-855f-4bb5-a5e3-f3d0e37a9344.png","url":"https://www.softwareadvice.co.uk/software/113733/happeo","@type":"ListItem"},{"name":"KMS Lighthouse","position":17,"description":"KMS Lighthouse is a cloud-based knowledge management solution designed for businesses in many industries including banking, insurance, retail, healthcare, and others. It provides access to relevant product and procedure information to help customer service agents answer customer queries. This solution is compatible with tablet and mobile devices. \n\n\nKMS Lighthouse offers a knowledge database that can be accessed by agents, sales teams, and engineers while they are handling different customer scenarios. It uses language search technologies to search and find relevant answers and information. The solution also offers tools for real-time product comparisons.\n\n\nKMS Lighthouse integrates with Cisco, Freshworks, Salesforce, Zendesk, plus other third-party systems. The solution also offers reports and dashboards to analyze customer trends so organizations can make informed decisions regarding customer service procedures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bf7ea3e-e6db-4070-a433-7ddc37776681.png","url":"https://www.softwareadvice.co.uk/software/13040/kms-lighthouse","@type":"ListItem"},{"name":"Yonyx","position":18,"description":"Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts.\n\n\nYonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality.\n\n\nYonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.softwareadvice.co.uk/software/93908/yonyx","@type":"ListItem"},{"name":"Lessons Learned Database","position":19,"description":"Lessons Learned Database from Secutor Solutions is a cloud-based knowledge and project management solution that helps businesses capture experiential knowledge from key projects, operations and events. The solution helps businesses discover valuable content, capture knowledge resources, manage digital content and reuse them for learning and training purposes. The solution also provides tools for content validation, content searchability, resource categorization, reporting and more.\n\n\nLessons Learned Database offers a centralized repository wherein businesses can capture and store their knowledge sessions or learning materials. Businesses can categorize their digital content within the central library using pre-defined standard categories or business-defined categories. The solution offers content search abilities with which users can search any backdated content using keywords, categories, events or user-specified search parameters.\n\n\nThe solution also provides customizable reporting tools for managing and recording overall business performance. Lessons Learned Database is built using a custom mobile responsive design allowing users to access the solution from their smartphone or tablet.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c15e8891-cccc-4a0c-9ac7-2004854519f6.png","url":"https://www.softwareadvice.co.uk/software/28813/lessons-learned-database","@type":"ListItem"},{"name":"Slack","position":20,"description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.softwareadvice.co.uk/software/154669/slack","@type":"ListItem"},{"name":"Wix","position":21,"description":"Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with custom logo and branding.\n\nWith the system, users can display images, videos and text in a gallery layout and add zoom-in or fade-in scrolling effects. The Wix code module offers serverless coding that allows users to set up personalized database collections, build content websites and add custom forms.\n\nWix allows users to set up an eCommerce portal where users can display products and manage orders and payments. Pricing is per month and is based on bandwidth and storage provided. Support is provided via a knowledge base and an online forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/868db486-b684-43a7-827e-5e14b017756d.png","url":"https://www.softwareadvice.co.uk/software/159592/wix","@type":"ListItem"},{"name":"monday.com","position":22,"description":"monday.com is a work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute work effectively. The platform offers solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. It’s no-code/low-code, fully customizable, and has ready-made templates to help every type of user quickly get started. The visual and intuitive interface creates a collaborative environment where team members can assign tasks, create project plans, set dependencies and due dates, communicate in real-time, share files, and more. \n\nmonday.com offers a variety of productivity features designed to simplify workflows, improve cross-team collaboration, and optimize time-and resource management. No-code automations eliminate repetitive tasks, integrations centralize every app and tool in one place, and advanced reporting helps users make data-driven decisions. Multiple view options such as Gantt charts and Kanban let teams navigate projects from start to finish, and visual dashboards help managers track progress, timelines, and budgets at a glance. The platform is ideal for managing everything from simple to complex projects or workflows and is equally suitable for in-house teams and remote workers.\n\nmonday.com integrates with commonly used apps and tools such as MS Outlook, Microsoft Teams, Zoom, Excel, Gmail, Google Drive, and Dropbox. So users can continue working with any software they already know, within the platform. \n\nIn addition to the standard platform, monday.com also offers dedicated solutions designed to answer the needs of specific industries and use-cases, such as monday work management, monday marketer, monday sales CRM, monday dev, and monday projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/464cd3be-e2b8-4f9b-a572-577e31770f58.png","url":"https://www.softwareadvice.co.uk/software/131008/monday-com","@type":"ListItem"},{"name":"Microsoft SharePoint","position":23,"description":"Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool capabilities. The solution offers typical CMS features like document and digital asset management, case and contract management and reporting and analytics. All these combined features enable users to create, manage, and review various content types from one central location.\n\n\nSharePoint enables organizations to manage documents and other file types throughout their publishing lifecycle. Users can also leverage its interactive dashboards and scorecards to create content reports. These reports can help users pinpoint and build solutions for content and publishing needs.\n\n\nSharepoint’s CMS system also includes website content management capabilities. It features capabilities for managing both published content on websites, as well as unpublished content. Sharepoint has content support capability for both external sites as well as internal intranet sites.\n\n\nSharepoint offers both on-premises and cloud-based options. Pricing structures are different depending on the chosen deployment options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e9ca41d-839b-478a-8689-5af7e6b22439.png","url":"https://www.softwareadvice.co.uk/software/397825/microsoft-sharepoint","@type":"ListItem"},{"name":"Connecteam","position":24,"description":"Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time.\nConnecteam is trusted by over 50,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial!\nRunning a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are.\nOur mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have the peace of mind to grow and run their business. We focus on everything employees and managers need to better manage their day to day, in one easy to use platform: multiple tools to enhance employee communication and engagement, employee training and onboarding, employees scheduling, time tracking, timesheets management, digital checklists and forms, task management, HR and welfare, knowledge centers, files storage, and much more!\nEnsure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).\nAnd the best part? Connecteam works like lego. Every business can activate the features it needs and highly customize them for the best fit.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb9cf79-d85e-4c42-b830-38b3ba6e5ea1.png","url":"https://www.softwareadvice.co.uk/software/109560/connecteam","@type":"ListItem"},{"name":"Notion","position":25,"description":"Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management, documentation and data export.\n\nDeployed on a web-interface or on-premise platform, Notion provides businesses with a product roadmap, task lists and repository patterns, streamlining project workflows, from initiation to completion. It provides mobile applications for iOS and Android devices, which let users view and manage completed, in progress and not started tasks, even from remote locations. Additionally, it allows businesses to collaborate and perform team tasks, share meeting notes, update project expense report and maintain benefits/vacation policies.\n\nNotion comes with an application programming interface (API), which lets businesses integrate the system with several third-party integrations such as Google Sheets, Twitter, Figma and more. Pricing is available on a monthly subscription and support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.softwareadvice.co.uk/software/123247/notion-remote-work","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software#itemlist","numberOfItems":25}
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