---
description: Page 3 - Discover the best Call Center Workforce Management Software for your organisation. Compare top Call Center Workforce Management Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 3 - Best Call Center Workforce Management Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software) > [Page 3](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=3)

# Call Center Workforce Management Software

Canonical: https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software

Page: 3 / 3\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=2)

-----

## Products

1. [Puzzel](https://www.softwareadvice.co.uk/software/45073/puzzel) (0 reviews) — Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic...
2. [DCDial](https://www.softwareadvice.co.uk/software/358716/dcdial-call-center) (0 reviews) — DCDial offers a cloud-based auto-dialer solution that helps businesses of all sizes manage call and text communicatio...
3. [storm](https://www.softwareadvice.co.uk/software/187462/storm) (0 reviews) — Content Guru storm® is a cloud-based contact center solution for organizations of all size, from enterprises to mediu...
4. [Solvice](https://www.softwareadvice.co.uk/software/351344/solvice) (0 reviews) — Solvice is a decision automation platform that aims to provide companies with the tools they need to solve complex pl...
5. [Verint Forecasting and Scheduling](https://www.softwareadvice.co.uk/software/423818/verint-forecasting-and-scheduling) (0 reviews) — Verint Forecasting and Scheduling is a performance management and employee scheduling solution that helps businesses ...
6. [CommandLink SD-WAN](https://www.softwareadvice.co.uk/software/443987/commandlink-sd-wan) (0 reviews) — CommandLink SD-WAN aggregates multiple circuits with SD intelligent application-aware per-packet link steering and re...
7. [GoContact](https://www.softwareadvice.co.uk/software/484742/Contact-Center-Platform) (0 reviews) — GoContact is a cloud-based contact center software that offers a comprehensive range of features to enhance operation...

-----

Page: 3 / 3\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=2)

## Related Categories

- [Network Monitoring Tools](https://www.softwareadvice.co.uk/directory/4307/network-monitoring/software)
- [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Workforce Management Software](https://www.softwareadvice.co.uk/directory/374/workforce-management-software/software)
- [Reporting Tools](https://www.softwareadvice.co.uk/directory/4284/reporting-tools/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice UK","url":"https://www.softwareadvice.co.uk/","@id":"https://www.softwareadvice.co.uk/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Call Center Workforce Management Software","description":"Page 3 - Discover the best Call Center Workforce Management Software for your organisation. Compare top Call Center Workforce Management Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=3","about":{"@id":"https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=3#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=3#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=3#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","mainEntity":{"@id":"https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=3#itemlist"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"@id":"https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=3#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software","@type":"ListItem"},{"name":"Page 3","position":3,"item":"https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=3","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 3 - Best Call Center Workforce Management Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software?page=3#itemlist","@type":"ItemList","itemListElement":[{"name":"Puzzel","position":1,"description":"Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce scheduling and reporting within a suite.\n\n\nPuzzel features multi-channel contact management, which allows users to manage their voice messages, SMS, social media messages, emails. Users can also monitor their message volumes and statistics in real time, and they can administer service changes from within the solution itself.\n\n\nPuzzel offers integration with different business systems such as Salesforce, Microsoft Dynamics, Oracle and Zendesk. This enables users to provide agents with relevant customer information during their calls. The voice call management functionality includes softphone, outbound dialer, call recording and call back.\n\n\nPuzzel offers a subscription-based pricing model. The vendor provides an online knowledge base and FAQs as support. Puzzel also provides video tutorials and learning resources on software features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98521848-544f-40a3-aae1-765efe8f9f1e.png","url":"https://www.softwareadvice.co.uk/software/45073/puzzel","@type":"ListItem"},{"name":"DCDial","position":2,"description":"DCDial offers a cloud-based auto-dialer solution that helps businesses of all sizes manage call and text communications. The platform also provides a comprehensive compliance suite to assist clients with running legally compliant call and text campaigns.\n\n\nThe predictive dialer in DCDial lets organizations automate the management of lists, lead qualification and scripts to handle unanswered calls, fax machines, busy signals, disconnected lines and answering machines. It offers a host of features such as call recording, contact management, voice assistants, progressive and preview dialer, ringless voicemail and more. Additionally, managers can use the workforce management functionality to streamline a variety of operations like inbound/outbound call volumes forecasting, preferences scheduling, and real-time reports generation.\n\n\nDCDial supports integration with various third-party applications including Zendesk, Salesforce, Oracle Cloud, NetSuite and Microsoft Dynamics. Pricing includes monthly or annual subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06847112-de9b-46ec-9182-0b67d73048eb.png","url":"https://www.softwareadvice.co.uk/software/358716/dcdial-call-center","@type":"ListItem"},{"name":"storm","position":3,"description":"Content Guru <b>storm</b>® is a cloud-based contact center solution for organizations of all size, from enterprises to medium-sized businesses. Smaller organizations can use <b>storm</b> LITE™.\n<br />\n<br />\n\n<b>storm</b> converges every channel into a single blended queue, delivering each enquiry to the best available agent sequentially. Agents securely access <b>storm</b> from any location on a range of devices, and create the appearance of a unified contact center in one building—even with a distributed workforce.\n<br />\n<br />\n\nCustomers interact on their own devices and receive superior service from a more efficient contact center; they are met by agents with relevant knowledge and skills.\n<br />\n<br />\n\nIntegrations with all major suppliers of CX-oriented AI enables <b>storm</b> to offer a wide range of Intelligent Automation-backed services, including customer-facing Machine Agents, as well as advanced analytics capabilities.\n<br />\n<br />\n\nAdditionally, <b>storm</b>’s integration with back-end information systems automatically feeds relevant information through  to the agent interface to ensure consistency across all channels, and an enhanced service.\n<br />\n<br />\n\nYou can also reduce costs by simply layering <b>storm</b> over legacy equipment, and paying on a per-usage basis— furthermore, the solution acts as a mass-scale cloud buffer, automating any volume of enquiries even when all agents are occupied.\n<br />\n\nFor agents, <b>storm</b>'s agent interface, the DTA, is fully WCAG 2.1 AA-compliant. The DTA is highly accessible, with features including a high contrast color scheme, the ability to navigate using both keyboard and mouse, and the flexibility to view channels and integrated modules together, in a single interface. This ensures that no matter the device, using <b>storm</b> improves productivity and is easy to use for all agents.\n<br />\n<br />\n\nThrough the DTA, PCI DSS-compliant phone payments can be made using <b>storm</b> PADLOCK™, which ensures that all card transactions are secure and compliant. Two-Factor Authentication ensures that even if an unauthorized person accesses a company device, no data will be at risk.\n<br />\n<br />\n\nFor administrators, <b>storm</b>® FLOW™ is a feature-rich service management tool, allowing you to create a huge array of complex, automated, multi-channel, multimedia services for mobile and fixed networks. FLOW can be used to enable full communications integration, allowing customers to access services by email, SMS, phone, web and social media.\n<br />\n<br />\n\nFor supervisors, <b>storm</b>® VIEW™ is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools. The VIEW Dashboard is a flexible and fully customizable real-time reporting interface that can be integrated with any source of service data. VIEW can be used to display management information from multiple services side by side on a single screen, and can be adapted to meet the needs of any service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0905ebb1-2434-468e-b2a8-02674950ee35.png","url":"https://www.softwareadvice.co.uk/software/187462/storm","@type":"ListItem"},{"name":"Solvice","position":4,"description":"Solvice is a decision automation platform that aims to provide companies with the tools they need to solve complex planning, scheduling and optimization challenges that benefit both the company and the individual.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc883898-2f3a-4fd2-9766-f6d34ec99b64.png","url":"https://www.softwareadvice.co.uk/software/351344/solvice","@type":"ListItem"},{"name":"Verint Forecasting and Scheduling","position":5,"description":"Verint Forecasting and Scheduling is a performance management and employee scheduling solution that helps businesses streamline processes related to time off request management, productivity tracking, recruiting, and quality assurance, among other processes on a centralized platform. It lets managers to access voice as well as screen recordings and automatically trigger coaching sessions based on employee interactions with customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6a7c6bd-c6ca-461f-85a2-55072f6651ba.png","url":"https://www.softwareadvice.co.uk/software/423818/verint-forecasting-and-scheduling","@type":"ListItem"},{"name":"CommandLink SD-WAN","position":6,"description":"CommandLink SD-WAN aggregates multiple circuits with SD intelligent application-aware per-packet link steering and real-time best path selection / fail-over to realize amazing performance.\n\nThe workflow unifies support from monitoring of services to alerting, to directly creating auto-support cases, and assignment to Command|POD support tier engineers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e6f61f5-5dce-4ef7-b468-48b8db2c9cc5.jpeg","url":"https://www.softwareadvice.co.uk/software/443987/commandlink-sd-wan","@type":"ListItem"},{"name":"GoContact","position":7,"description":"GoContact is a cloud-based contact center software that offers a comprehensive range of features to enhance operational efficiency and customer service delivery. The platform provides a complete software for efficiently manage daily operations. With solutions such as omnichannel communication, artificial intelligence, business intelligence analytics, and workforce management, GoContact empowers businesses to streamline their contact center operations and improve customer interactions.\n\nGoContact provides the ability to automate processes and responses through artificial intelligence, allowing agents to focus on more complex tasks and providing a seamless customer experience. By leveraging the power of AI and efficient reporting tools, GoContact enables businesses to reduce costs and increase overall operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eec8760d-2795-447a-a044-4d0bb36e625e.png","url":"https://www.softwareadvice.co.uk/software/484742/Contact-Center-Platform","@type":"ListItem"}],"numberOfItems":7}
</script>
