---
description: Page 8 - Discover the best Call Recording Software for your organisation. Compare top Call Recording Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 8 - Best Call Recording Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software) > [Page 8](https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=8)

# Call Recording Software

Canonical: https://www.softwareadvice.co.uk/directory/1718/call-recording/software

Page: 8 / 10\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=7)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=9)

-----

## Products

1. [ATLAS](https://www.softwareadvice.co.uk/software/446858/atlas) — 5.0/5 (5 reviews) — ATLAS is an intuitive analytics dashboard tailored to enhance marketing performance. The platform empowers users with...
2. [OnviSource OmVista](https://www.softwareadvice.co.uk/software/447717/onvicord) — 4.6/5 (5 reviews) — OmVista offers a comprehensive framework that transforms data into actionable insights, driving excellence in workfor...
3. [RECITE](https://www.softwareadvice.co.uk/software/300784/recite) — 5.0/5 (4 reviews) — RECITE is a complete call center solution for both contact centers, as well as for companies relying on IP Telephony....
4. [Voximplant Kit](https://www.softwareadvice.co.uk/software/393004/voximplant-kit) — 4.5/5 (4 reviews) — Voximplant Kit is a cloud-based call center solution that enables both inbound and outbound calling, call recording, ...
5. [Spiky.ai](https://www.softwareadvice.co.uk/software/397122/spiky-ai) — 5.0/5 (4 reviews) — Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, on...
6. [Regal](https://www.softwareadvice.co.uk/software/430695/regal) — 4.8/5 (4 reviews) — Regal is the Outbound Phone \& SMS Sales Platform. Build an outbound funnel to hit your growth goals way faster. U...
7. [Daktela](https://www.softwareadvice.co.uk/software/228322/daktela) — 4.3/5 (3 reviews) — Daktela contact center is a cloud-based solution of call center with native support for many communication channels "...
8. [CallRevu](https://www.softwareadvice.co.uk/software/290282/callrevu) — 4.3/5 (3 reviews) — CallRevu is a call monitoring solution that helps businesses streamline processes related to employee performance tra...
9. [Dastia](https://www.softwareadvice.co.uk/software/377469/dastia) — 4.7/5 (3 reviews) — Dastia is a tool that helps businesses know which marketing channels generate the most sales, track sales calls, and ...
10. [Acta](https://www.softwareadvice.co.uk/software/487333/ACTA-AI) — 4.7/5 (3 reviews) — Acta is an AI-powered meeting transcription and summarization tool. It is designed to streamline meeting workflows fo...
11. [PolyAI](https://www.softwareadvice.co.uk/software/482855/PolyAI) — 5.0/5 (3 reviews) — PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is buil...
12. [BounceHelp](https://www.softwareadvice.co.uk/software/227158/bouncehelp) — 4.5/5 (2 reviews) — The BounceHelp callback widget increases visitor-to-customer conversions and significantly reduces bounce rates. Incr...
13. [Click2Coach](https://www.softwareadvice.co.uk/software/373688/click2coach) — 4.3/5 (2 reviews) — Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clie...
14. [Cube ACR](https://www.softwareadvice.co.uk/software/374842/cube-acr) — 3.0/5 (2 reviews) — If you're searching for a high-quality call recorder for your Android smartphone or iPhone, Cube ACR is what you need...
15. [Dialics](https://www.softwareadvice.co.uk/software/348195/dialics) — 5.0/5 (2 reviews) — Dialics offers international call tracking software. It provides customers with phone numbers in 50 countries. Busine...
16. [Audara](https://www.softwareadvice.co.uk/software/206668/audara) — 5.0/5 (2 reviews) — Audara is a telephony and VoIP solution that helps businesses streamline processes related to call routing, chat camp...
17. [iPlum](https://www.softwareadvice.co.uk/software/439842/iplum) — 5.0/5 (2 reviews) — iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicem...
18. [RapportCMS](https://www.softwareadvice.co.uk/software/346286/rapportcms) — 5.0/5 (2 reviews) — RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most pr...
19. [Hosted Contact Center](https://www.softwareadvice.co.uk/software/306097/hosted-contact-center) — 5.0/5 (2 reviews) — Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution ...
20. [EveryDay Voip](https://www.softwareadvice.co.uk/software/186313/everyday-voip) — 5.0/5 (1 reviews) — Product description missing
21. [VRS](https://www.softwareadvice.co.uk/software/194794/vrs) — 5.0/5 (1 reviews) — VRS is a Windows and Linux-based system that helps businesses manage audio and call recording processes. It allows bu...
22. [MiaRec](https://www.softwareadvice.co.uk/software/210238/miarec) — 5.0/5 (1 reviews) — MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use Mia...
23. [Enreach Omnichannel](https://www.softwareadvice.co.uk/software/258642/cloud-contact-center) — 5.0/5 (1 reviews) — Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across vari...
24. [Practice ZEBRA](https://www.softwareadvice.co.uk/software/343878/practice-zebra) — 5.0/5 (1 reviews) — Dental practices across North America rely on Practice ZEBRA to make informed business and marketing decisions for tr...
25. [CallerDesk](https://www.softwareadvice.co.uk/software/337538/callerdesk) — 5.0/5 (1 reviews) — CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-i...

-----

Page: 8 / 10\
Prev: [Previous page](https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=7)\
Next: [Next page](https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=9)

## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice UK","url":"https://www.softwareadvice.co.uk/","@type":"WebSite","@id":"https://www.softwareadvice.co.uk/#website","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Call Recording Software","description":"Page 8 - Discover the best Call Recording Software for your organisation. Compare top Call Recording Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=8","about":{"@id":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=8#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=8#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=8#webpage","mainEntity":{"@id":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=8#itemlist"},"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Recording Software","position":2,"item":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software","@type":"ListItem"},{"name":"Page 8","position":3,"item":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=8","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=8#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Page 8 - Best Call Recording Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"ATLAS","position":1,"description":"ATLAS is an intuitive analytics dashboard tailored to enhance marketing performance. The platform empowers users with real-time insights, efficient campaign management tools, and comprehensive reporting capabilities, thereby raising the bar for customer service delivery. The platform's real-time analytics feature provides detailed monitoring, including live call tracking, call durations, and answered call metrics, allowing for a comprehensive analysis of ongoing activities. Moreover, the dashboard customization options enable users to tailor their viewing experience, focusing on the data that holds the most relevance to their objectives and their customer base. Additionally, the software places a strong emphasis on user experience, offering a seamless design, easy navigation, and ample personalization options to cater to diverse user preferences.\n\nFrom a security and compliance perspective, ATLAS prioritizes data protection and adheres to industry standards, ensuring a secure and trustworthy environment for users to operate within. The software also offers an array of global phone numbers, providing access to local, mobile, and toll-free numbers from various countries, catering to the diverse geographical reach of marketing campaigns. Ultimately, ATLAS is positioned as a transformative catalyst for marketing endeavors, promoting informed decision-making, strategic initiatives, and tangible results in the pursuit of excellence in pay per call and ad agency networks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3596481b-3713-4ded-a928-620a89ebae50.png","url":"https://www.softwareadvice.co.uk/software/446858/atlas","@type":"ListItem"},{"name":"OnviSource OmVista","position":2,"description":"OmVista offers a comprehensive framework that transforms data into actionable insights, driving excellence in workforce performance, customer loyalty, and overall business productivity. By integrating advanced AI analytics and automation tools, OmVista enables businesses to streamline operations, enhance customer satisfaction, and achieve measurable bottom-line results across various industry verticals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f554e6a3-5413-4adc-9e2d-ab07b223a944.png","url":"https://www.softwareadvice.co.uk/software/447717/onvicord","@type":"ListItem"},{"name":"RECITE","position":3,"description":"RECITE is a complete call center solution for both contact centers, as well as for companies relying on IP Telephony. It provides organizations with a single platform for managing audio, video and chat interactions and includes business process management capabilities. With RECITE you can capture, process, analyze and ultimately act upon all interactions both customer-facing and in the back office.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/936994db-8299-4ca7-8d04-0c940c803216.png","url":"https://www.softwareadvice.co.uk/software/300784/recite","@type":"ListItem"},{"name":"Voximplant Kit","position":4,"description":"Voximplant Kit is a cloud-based call center solution that enables both inbound and outbound calling, call recording, and reporting.\n\nIt's an omnichannel platform, providing seamless communication through various channels such as voice, SMS, and messaging(WhatsApp, webchat and more).\n\nThe system automates calls with voice prompts and text-to-speech features while supporting progressive dialing, which helps prevent agent burnout. \n\nVoximplant Kit is designed to streamline communication, boost efficiency, and enhance customer service for businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bfee9080-f55a-4c2e-978f-6245813f7e5e.png","url":"https://www.softwareadvice.co.uk/software/393004/voximplant-kit","@type":"ListItem"},{"name":"Spiky.ai","position":5,"description":"Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, onboarding sessions, and coaching meetings to provide actionable insights, streamline workflows, and enhance communication. The platform provides a variety of features such as transcription and summarization, to help accurately transcript meeting summaries for easy reference. It also offers a feedback and coaching module that helps provide AI-driven feedback to enhance communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e24f38-bda2-4620-b514-ad46a66a0dbd.png","url":"https://www.softwareadvice.co.uk/software/397122/spiky-ai","@type":"ListItem"},{"name":"Regal","position":6,"description":"Regal is the Outbound Phone & SMS Sales Platform. Build an outbound funnel to hit your growth goals way faster. Unlike traditional contact center software, Regal uses real-time customer behaviors to personalize outreach, offering a suite of products that fall into 3 pillars: Regal Connect, Regal Convert and Regal Iterate.\n\nRegal offers a suite of products within 3 pillars: Regal Connect, Regal Convert and Regal Iterate.\n\nREGAL CONNECT.\n\nReach more of your customers. Check out our suite of products that are purpose-built to help you supercharge conversions and engagement through personalized, omnichannel outreach across phone, SMS, and email.\n\nBranded Caller ID\n\nDrive higher connect rates by using Branded Caller ID and getting Regal call-level performance data.\n\nJourney Builder\n\nUse Journey Builder to drive real-time, personalized, omnichannel outreach on the channels your prospects and customers prefer.\n\nSMS Suite\n\nDrive faster speed-to-lead and higher engagement rates by adding a 24/7 SMS Assistant that will always reach prospects first.\n\nSales Dialer\n\nUse Power Dial and Preview Dial to reach more of the right customers. Make outreach easier for agents, and more profitable for you.\n\nREGAL CONVERT.\n\nConvert more customers. Check out our products that are purpose-built to help you drive conversions through personalized, omnichannel outreach, and rich, actionable insights.\n\nConversation Intelligence\n\nIncrease your conversion rate with insights and automations based on what was said in 100% of your agent's conversations.\n\nUnified Agent Desktop\n\nBe omni-channel — route, respond to, and drive revenue with customer conversations using phone, SMS & email.\n\nREGAL ITERATE.\n\nTest and iterate at scale, and know what’s working and what’s not. Check out our products that are purpose-built to help you test and fine-tune conversion-driving strategies while getting actionable insights that you can use to continue to iterate and refine your outreach.\n\nIn-App Reporting\n\nStop wondering what agents are doing. Real-time dashboard for line managers. Full business intelligence tool to explore, analyze, create and share data insights.\n\nA/B Testing\n\nData beats opinion. Use A/B testing to see how each journey is performing, identify improvements in your customer experience, and show off your impact.\n\nRegal is perfect for: B2C mid-market and enterprise brands who need to reach a large prospect & customer base with the right personalized message at the right time to boost conversions through effective conversations. \n\nWe believe in the power of a personal touch in an increasingly digital world and our customers achieve incredible results by making branded, event-driven phone sales their competitive advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03756eb9-7a90-422b-af85-3dc84373529a.jpeg","url":"https://www.softwareadvice.co.uk/software/430695/regal","@type":"ListItem"},{"name":"Daktela","position":7,"description":"Daktela contact center is a cloud-based solution of call center with native support for many communication channels \"OmniChannel\" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.\n\nOmni-Channel\nWe support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.\n\nOpen platform with API\nDaktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.\n\nCustomer's communication history\nDaktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.\n\nRealtime reporting and statistics\nAs standard we provide unified reporting across all communication channels with a range of frequently used reports made available.\n\nCloud and dedicated solution\nDaktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.\n\nTechnical support\nHigh availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.\n\nInternational numbers\nWe offer international inbound phone numbers from more than sixty countries including toll-free numbers.\n\nSIM hosting\nUnique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.\n\nSMS connector\nHosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.\n\nNumber filtering\nWe can clean your phone number database removing bad or invalid numbers, keeping your data clean.\n\nDaktela mobile\nIntegrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c0b8bfb-82a1-4a8b-a397-ed2fec931ce4.png","url":"https://www.softwareadvice.co.uk/software/228322/daktela","@type":"ListItem"},{"name":"CallRevu","position":8,"description":"CallRevu is a call monitoring solution that helps businesses streamline processes related to employee performance tracking, call transcription, connectivity monitoring, CSI issue management, and more on a centralized platform. It allows staff members to generate automatic phone health alerts to gain insights into call volume drops, appointment decreases, abandoned call rates, and CRM integration failures. \n\nCallRevu enables supervisors to automatically receive call summary details with transcriptions, customer names, vehicle information, reason for calling, and more. The employee report card tool lets team managers set performance benchmarks, assign trainings, manage call coaching, monitor sales skills, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ce770c6-aa4e-44a0-b508-1c6d5b8c17be.png","url":"https://www.softwareadvice.co.uk/software/290282/callrevu","@type":"ListItem"},{"name":"Dastia","position":9,"description":"Dastia is a tool that helps businesses know which marketing channels generate the most sales, track sales calls, and manage leads in order to close more deals. This call tracking and lead management solution collects valuable insights from your sales phone calls and identifies which advertising campaigns they come from. This way, it closes the information gap between offline and online conversions, providing a complete view of all your active marketing campaigns.\n\nPowered by AI, this robust software has built-in Conversational Intelligence, IVR, and automation features. Also, Dastia seamlessly connects with the software tools and advertising platforms you already use, like Google ADS, Google Forms, Microsoft Bing, and Facebook. Through these seamless integrations, data is uploaded in real-time, allowing you to take quick action upon results by making decisions based on accurate and updated data.\n\nOur unique pricing model allows you to select the features you want, so you pay only for what you use whenever you use it. No plans are involved, just charge credit to your Dastia account and pay for each call you make. The best part? You will start your Dastia experience with $100 in usage credit for free! Simply register at https://dastia.com/free-trial/. \n\nAlso, Dastia's Partnership Program for agencies allows them to add value and grow their service with Dastia. Our partners get exclusive benefits and can increase revenue through referral sales as they achieve great results for their clients.\n\nDastia was born from the effort of Walmeric and Globant, two great companies that have come a long way in building an impeccable reputation, deep know-how and experience in multiple industries, and worldwide infrastructure. With over 15 years of experience delivering Lead to Revenue Management solutions for the European market, Walmeric is now a proud Google and Facebook partner. Globant, on the other hand, is a leading software company specializing in digital transformation that's been helping organizations reinvent themselves since 2003. With more than 25,000 employees in 18 countries and serving more than 1,000 clients worldwide, Globant was recognized as part of the top 10 strongest IT services Brands in 2022 by Brand Finance. They were also featured as a business case study at Harvard, MIT, and Stanford. To learn more about Dastia, head over to https://dastia.com/.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/50a63b60-91ba-4fde-b34b-3feb9ddd70d6.jpeg","url":"https://www.softwareadvice.co.uk/software/377469/dastia","@type":"ListItem"},{"name":"Acta","position":10,"description":"Acta is an AI-powered meeting transcription and summarization tool. It is designed to streamline meeting workflows for businesses of all sizes. Acta integrates with popular video conferencing platforms such as Google Meet, Zoom, and Microsoft Teams. This allows users to easily capture and organize meeting content.\n\nActa's AI capabilities automatically generate comprehensive meeting summaries, action items, key topics, and takeaways. This ensures that important details are not overlooked. Users can also use Acta's instant insights feature to quickly find answers to questions about meeting decisions, deals, contributions, and more. This further enhances the efficiency of workflows.\n\nActa prioritizes enterprise-grade security. It uses 256-bit AES and SSL/TLS encryption, security logging, and HIPAA compliance. This provides users with the assurance that their meeting data is protected. Acta's powerful features make it a useful tool for boosting productivity and streamlining meeting processes, whether for sales discovery calls, user interviews, or team syncs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ebb9925-484d-42c4-8fb4-c8fdb7fa4c37.png","url":"https://www.softwareadvice.co.uk/software/487333/ACTA-AI","@type":"ListItem"},{"name":"PolyAI","position":11,"description":"PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is built to resolve customer calls and provide brand experience across a range of industries such as consumer services, financial services, and healthcare.\n\nPolyAI's enterprise-grade platform is designed to handle complex inquiries 24/7. This allows businesses to manage larger call volumes, ensuring all contacts receive an immediate response. As a result, customers can expect reduced wait times, IVR duration, and misroutes, which can boost loyalty and increase customer lifetime value.\n\nThe platform provides real-time insights and analytics to help businesses identify issues, track progress, and identify new opportunities. PolyAI also offers security and compliance certifications to meet the requirements of heavily regulated industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d35450f-d05d-46ce-814e-922c19b5581a.jpeg","url":"https://www.softwareadvice.co.uk/software/482855/PolyAI","@type":"ListItem"},{"name":"BounceHelp","position":12,"description":"The BounceHelp callback widget increases visitor-to-customer conversions and significantly reduces bounce rates. \n\nIncrease sales calls from your website by up to 30%!\nService quality control and call recording.\nAntispam system.\nClear and simple website analytics.\n\nSetting and installing the BounceHelp widget will take 5 minutes.\n\nConnect the BounceHelp widget to your website and get full access for free for 7 days, so you can make sure it works for you without spending a cent!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/040f1f28-159e-41ad-8b8d-577d3f184f24.jpeg","url":"https://www.softwareadvice.co.uk/software/227158/bouncehelp","@type":"ListItem"},{"name":"Click2Coach","position":13,"description":"Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clients to record customer interactions such as phone calls, emails, chat conversations and social media interactions. The software offers functionalities such as customer interaction analytics, agent evaluation and coaching, and also has both call center and help desk capabilities.\n\n\nClick2Coach automatically records every call and is equipped with tools to track call analytics and generate performance reports. This data can be exported into an online dashboard for real-time business monitoring. Evaluation templates and training clips can be saved, updated and viewed by all managers within the company.\n\n\nThe Click2Coach solution also offers desktop training tools to assist agents in improving their customer service interactions. In addition to the cloud solution, Envision also offers an on-premise version of Click2Coach that is conveniently accessible from any desktop or PC.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72a47402-0c84-4d0a-8add-e9863e72a0df.png","url":"https://www.softwareadvice.co.uk/software/373688/click2coach","@type":"ListItem"},{"name":"Cube ACR","position":14,"description":"If you're searching for a high-quality call recorder for your Android smartphone or iPhone, Cube ACR is what you need.\n\nWrapped in the intuitive UI, Cube ACR enables you to record outgoing & incoming phone calls and voice memos in the highest possible quality in a matter of a few simple steps, and re-listen to audio recordings anytime.\n\nIn addition, Cube ACR for Android allows recording conversations in various messengers, like WhatsApp, WeChat or LINE, just to name a few.\n\nNote! Call recording features in Cube ACR for iPhone are only available for users, who have purchased a Premium subscription.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a76f5b08-0c4f-4401-853e-81039c2b2452.png","url":"https://www.softwareadvice.co.uk/software/374842/cube-acr","@type":"ListItem"},{"name":"Dialics","position":15,"description":"Dialics offers international call tracking software. It provides customers with phone numbers in 50 countries. Businesses can set up advertising campaigns based on analytiсal insights from inbound calls. Dialics caters to marketing affiliates, partners, businesses of all sizes, and call centers. Users receive an effective analytical tool for the allocation of marketing resources, improving their performance, and gaining customers. Other features include call recording, IVR, and call routing.\n\nDialics caters to affiliates, marketing and advertising agencies, as well as small and medium-sized businesses, and call centers. Dialics is used by companies, sole affiliates, and publishers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/720e8e49-7521-4bda-8ab7-9bda28d0b8ff.png","url":"https://www.softwareadvice.co.uk/software/348195/dialics","@type":"ListItem"},{"name":"Audara","position":16,"description":"Audara is a telephony and VoIP solution that helps businesses streamline processes related to call routing, chat campaign management, contact history tracking, predictive dialing, and more from within a unified platform. It allows staff members to set up extensions, create ring groups, conduct audio conferences, and configure automatic audio responses, among other operations.\n\nAudara enables team leaders to route calls based on agent skills, create campaign scripts, build dial lists, configure custom breaks, and set up after-call work times. It lets employees build password-protected VIP chat campaigns, manage video calls, record chats, and create personalized widgets. With the monitoring dashboard, supervisors can define conversion goals, monitor agent activities, and track productivity across multiple channels. Additionally, users can schedule calls, receive telephone payments, conduct surveys, add call notes, and more on a centralized platform.\n\nAudara enables organizations to integrate the platform with several third-party customer relationship management (CRM) solutions and social networking platforms. It is available on monthly and annual subscriptions and support is extended via phone, email, documentation, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa616685-33c1-4613-bda1-429a174a98ca.png","url":"https://www.softwareadvice.co.uk/software/206668/audara","@type":"ListItem"},{"name":"iPlum","position":17,"description":"iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicemail, phone tree and call routing features. iPlum is a mobile VoIP application that helps businesses receive and manage calls using the internet or phone’s voice network. It enables organizations to respond to customer queries via text or voice calls during business hours and redirect them to voicemail during non-business hours.\n\niPlum includes a centralized dashboard, which allows administrators to add, remove and manage new users/profiles and handle permissions to provide role-based access to resources. It offers a host of features such as HIPAA and HITECH compliance, number porting, fax management, call transfer, automated text messages and more. Additionally, teams can record and store incoming and outgoing calls for future reference.\n\niPlum supports integrations with various third-party applications via REST APIs. It is available on monthly and annual subscriptions and support provided via email, FAQs, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5542fb9-db2c-4510-8b6e-b7ea99757779.png","url":"https://www.softwareadvice.co.uk/software/439842/iplum","@type":"ListItem"},{"name":"RapportCMS","position":18,"description":"RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says hello is of equal importance to what happened before.\n\nThe platform focuses on the intersection between telephony, interaction management and the people who handle the interaction. Unity4 offers various benefits including advanced analytics and reporting, omnichannel experience, advanced AI-based classification, automation, and reporting of emails and chat and diverse telecommunication networks with high availability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3fb593f4-82ee-455b-99de-05268601ac27.jpeg","url":"https://www.softwareadvice.co.uk/software/346286/rapportcms","@type":"ListItem"},{"name":"Hosted Contact Center","position":19,"description":"Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution powered by AI and machine learning.\n\nThe Intelligent Contacts platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass.\n\nWith intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. \n\nFor outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x.\n\nThrough a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT.\n\nIntelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. \n\nContact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701d44ea-49cb-450f-b35e-eee0b74b5584.png","url":"https://www.softwareadvice.co.uk/software/306097/hosted-contact-center","@type":"ListItem"},{"name":"EveryDay Voip","position":20,"description":"Product description missing","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23009d2e-8294-43a1-9aef-da7c56c5320d.png","url":"https://www.softwareadvice.co.uk/software/186313/everyday-voip","@type":"ListItem"},{"name":"VRS","position":21,"description":"VRS is a Windows and Linux-based system that helps businesses manage audio and call recording processes. It allows businesses to handle audio recordings across multiple channels. It has a user-friendly and robust user interface and lets businesses manage daily operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/492d18cc-10e1-4bcc-be79-01be09ab9079.png","url":"https://www.softwareadvice.co.uk/software/194794/vrs","@type":"ListItem"},{"name":"MiaRec","position":22,"description":"MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale.\n\nMiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more across customer interactions.\n\nMiaRec helps organizations :\n\n- Improve Contact Center Efficiency and Productivity\n- Improve Customer and Agent Retention\n- Enhance CX and Increase Customer Satisfaction\n- Minimize liability and comply with legal requirements\n- Improve marketing and business intelligence","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f547220-a70c-40c3-a918-fc90725df92c.png","url":"https://www.softwareadvice.co.uk/software/210238/miarec","@type":"ListItem"},{"name":"Enreach Omnichannel","position":23,"description":"Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across various channels such as phone call, web, messages, WhatsApp or Webchat. \n\nCloud Contact Center allows marketing professionals to build, measure, manage and run campaigns using a customized script, settings or contact list. The solution enables automatic distribution of calls based on various criteria such as date, call lists, device, geography, load balancing and agent status. Supervisors can conduct agent's call surveys, record calls, determine the number of calls handled or overflowed and evaluate waiting or abandonment time. The customizable dashboard lets managers schedule reports, control agent’s time and track conversations. It includes an IVR feature, which manages incoming calls and resolves queries through natural speech recognition and word spotting. \n\nCloud Contact Center offers integration with various third-party platforms Zendesk, Kustomer, Zoho CRM, HubSpot, Bitrix 24, Evernote and more. Pricing is available on request and support is extended via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b1bc90f-aac1-4ad8-a5d5-5a0af750ca26.png","url":"https://www.softwareadvice.co.uk/software/258642/cloud-contact-center","@type":"ListItem"},{"name":"Practice ZEBRA","position":24,"description":"Dental practices across North America rely on Practice ZEBRA to make informed business and marketing decisions for transformative growth. Developed by dental marketing agency Patient NEWS, this cloud-based platform aids solo dentists, groups, DSOs, managers, and consultants by offering real-time business intelligence and marketing automation. Key features include accurate campaign attribution; call recording, tracking, and scoring; automated patient communication; and enterprise view for growing organizations with multiple stakeholders. \n\nDental practice owners love the visibility it offers through clear key performance metrics in a user-friendly dashboard. Access your unique information – anywhere, anytime, and on any device. There is no confusion or illusion as to where the business stands with this accurate data. As one loyal client said, “it’s like having an x-ray of your practice.”","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efc9a85b-360b-4b15-ab79-e9e6427a0b5d.png","url":"https://www.softwareadvice.co.uk/software/343878/practice-zebra","@type":"ListItem"},{"name":"CallerDesk","position":25,"description":"CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-initiated calls and monitors sales activity. Key features include call routing using configurable directing strategies from and to anywhere, along with agent performance tracking and ROI optimization. \n\nFor marketing and improving user experience, the software collects data on sales conversion statistics, call center service levels, and sales call lead ratings. Additionally, analytics generate insights into retargeting statuses, call-back priorities, and agent performance.\n\nFor service efficiency, CallerDesk provides several call handling features. Toll-free cloud numbers, an app, and platform-based click-to-call solutions are deployable. Virtual numbers can be configured with self-service options to manage callers intelligently. Calls can be routed as required using time-based schedules and agent break data. Customer feedback may also be gathered using automated voice surveys.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ffe1033-ff8d-4825-921b-a2591cc3160b.jpeg","url":"https://www.softwareadvice.co.uk/software/337538/callerdesk","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=8#itemlist","numberOfItems":25}
</script>