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description: Page 5 - Discover the best Call Recording Software for your organisation. Compare top Call Recording Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Call Recording Software - 2026 Reviews, Pricing & Demos
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# Call Recording Software

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Next: [Next page](https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=6)

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## Products

1. [Nimbata](https://www.softwareadvice.co.uk/software/213124/nimbata) — 4.7/5 (27 reviews) — Nimbata is the \#1 call tracking and conversion attribution platform enabling marketers and businesses to track phone ...
2. [Ytel](https://www.softwareadvice.co.uk/software/177655/x5cloudcontactcenter) — 3.9/5 (26 reviews) — Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with d...
3. [Exelysis Contact Center](https://www.softwareadvice.co.uk/software/276859/exelysis-contact-center) — 4.8/5 (26 reviews) — Designed for businesses in telemarketing, telecommunications, finance, food and beverage, infrastructure, and other i...
4. [Refract](https://www.softwareadvice.co.uk/software/103751/refract) — 4.4/5 (24 reviews) — Refract is a cloud-based software that helps businesses monitor sales calls and demos to identify revenue defining in...
5. [Dialfire](https://www.softwareadvice.co.uk/software/338143/dialfire) — 4.7/5 (23 reviews) — Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all ...
6. [RingCentral Engage Voice](https://www.softwareadvice.co.uk/software/89362/ringcentral-engage-voice) — 4.5/5 (23 reviews) — RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce...
7. [Vonix](https://www.softwareadvice.co.uk/software/102908/vonix) — 4.8/5 (23 reviews) — Vonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone pl...
8. [Salesken](https://www.softwareadvice.co.uk/software/115419/salesken) — 4.7/5 (22 reviews) — Salesken is a sales enablement platform that helps businesses leverage artificial intelligence (AI) technology to gen...
9. [Callcap](https://www.softwareadvice.co.uk/software/168421/callcap) — 4.6/5 (22 reviews) — Callcap is a cloud-based voice over internet protocol (VoIP) solution that helps businesses automate processes for ca...
10. [Patient Prism](https://www.softwareadvice.co.uk/software/260980/patient-prism) — 5.0/5 (22 reviews) — Patient Prism is a call recording software designed to help dental practitioners analyze patients’ calls and identify...
11. [Alvaria CX Suite](https://www.softwareadvice.co.uk/software/42199/noble) — 4.0/5 (21 reviews) — Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC ...
12. [Callroute](https://www.softwareadvice.co.uk/software/433664/callroute) — 4.9/5 (21 reviews) — At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devic...
13. [UniVoIP](https://www.softwareadvice.co.uk/software/20808/officeconnect) — 4.7/5 (20 reviews) — Cloud Voice for Microsoft Teams from UniVoIP Why Use Microsoft Teams as a Phone System? ● You already have M365, so m...
14. [Ubefone](https://www.softwareadvice.co.uk/software/268667/ubefone) — 4.5/5 (20 reviews) — Ubefone is a online telephone and video call software. It was created in France and specifically developed for all ty...
15. [Laxis](https://www.softwareadvice.co.uk/software/331365/laxis) — 4.3/5 (20 reviews) — Laxis makes meetings more productive by letting you and your team engage with each other, knowing that notes and foll...
16. [Ring.io](https://www.softwareadvice.co.uk/software/18320/ringio) — 4.1/5 (19 reviews) — Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more....
17. [Truly](https://www.softwareadvice.co.uk/software/209560/truly) — 3.8/5 (19 reviews) — Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or ...
18. [Workforce Optimization (WFO)](https://www.softwareadvice.co.uk/software/143050/workforce-optimization-wfo) — 4.4/5 (19 reviews) — Workforce Optimization (WFO) is a cloud-based workforce optimization software that enables call centers to manage sta...
19. [Cloudya](https://www.softwareadvice.co.uk/software/199675/nfon) — 4.0/5 (19 reviews) — NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, custome...
20. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
21. [Call Tracker io](https://www.softwareadvice.co.uk/software/75258/call-tracker) — 4.8/5 (19 reviews) — Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all inco...
22. [Eloquant](https://www.softwareadvice.co.uk/software/417304/eloquant) — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
23. [Revenue.io](https://www.softwareadvice.co.uk/software/153823/ringdna) — 4.3/5 (18 reviews) — Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is ...
24. [Ring4](https://www.softwareadvice.co.uk/software/149899/ring4) — 4.1/5 (18 reviews) — Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, internatio...
25. [Dolby.io](https://www.softwareadvice.co.uk/software/240190/dolby-io) — 4.1/5 (18 reviews) — Dolby.io is an audio editing software designed to help developers analyze, optimize and process audio files in real-t...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
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It provides features such as call recording, call tracking, and call analytics to give businesses insights into the performance of their marketing campaigns across multiple channels, including website, social media, PPC advertising or even SEO.\n\nNimbata offers a range of native integrations with the most popular tools in your martech stack, such as Google ads, Meta Ads, GA4, Hubspot, Salesforce, and Slack, as well as an API that enables you to help businesses streamline their workflows and improve their data analysis capabilities.\n\n\nIt provides valuable insights into the performance of marketing campaigns, allowing marketers to optimize their strategies and improve their ROI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07a0c69c-ec2e-4de5-a660-7b55437d4a7b.png","url":"https://www.softwareadvice.co.uk/software/213124/nimbata","@type":"ListItem"},{"name":"Ytel","position":2,"description":"Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.\n\n\nThe solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. 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YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.\n\n\nSupport is offered via phone, email and through other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ebf8750-f389-44e0-8a08-ad0ebd6a6e27.png","url":"https://www.softwareadvice.co.uk/software/177655/x5cloudcontactcenter","@type":"ListItem"},{"name":"Exelysis Contact Center","position":3,"description":"Designed for businesses in telemarketing, telecommunications, finance, food and beverage, infrastructure, and other industries, Exelysis Contact Center is a cloud-based and on-premise PBX software. It enables sales teams to queue calls, customize call statistics, monitor contact center operations, automate outbound or inbound campaigns, and distribute calls, facilitating client communications.\n\nExelysis Contact Center allows staff members to access, edit, and conduct error checking for the interactive voice response (IVR) scripts using the built-in text editor and visual designer. Staff members can utilize the automatic call distribution (ACD) functionality to streamline call handling processes, such as call routing, call prioritization, and calls assigning based on specific departments, agent skills, and campaigns. Additionally, sales managers can track silent calls, access modular IVR systems, view campaign performance, and leverage broadcast dialing functionality to contact multiple customers simultaneously.\n\nExelysis Contact Center facilitates integration with several third-party CRM and ERP solutions, optimizing click-to-call, IVR, and contact import operations. Pricing is available on request and support is extended via email, phone, documentation, and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5cf633a-874a-4d6a-bf69-5abb915fd11a.png","url":"https://www.softwareadvice.co.uk/software/276859/exelysis-contact-center","@type":"ListItem"},{"name":"Refract","position":4,"description":"Refract is a cloud-based software that helps businesses monitor sales calls and demos to identify revenue defining interactions. The call explorer allows supervisors to search through call data based on specific content or insights. \n\n\nRefract enables sales representatives to record and analyze calls to identify top performers and benchmark revenue-generating strategies. Managers can use AI-enabled call reports to gain insights into agent performance and share time-stamped coaching feedback and quality analysis or grading forms. Additionally, the triggered learning module lets team leaders automatically send video tutorials, knowledge and tips documents and relevant links to assist agents during sales calls.\n\n\nRefract facilitates integration with several third-party CRM, call dialers, call recording systems and video conferencing platforms, including HubSpot, Salesforce and RingCentral. Pricing is available on request and support is extended via live chat, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d3f389e-8432-42ec-9028-f21ca5e6121d.jpeg","url":"https://www.softwareadvice.co.uk/software/103751/refract","@type":"ListItem"},{"name":"Dialfire","position":5,"description":"Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform.\n\nKey features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows.\n\n\nDialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abada65a-83aa-429b-b19a-637d4e7388eb.png","url":"https://www.softwareadvice.co.uk/software/338143/dialfire","@type":"ListItem"},{"name":"RingCentral Engage Voice","position":6,"description":"RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce agent downtime and time between calls, so your agents spend more time making valuable customer connections and converting leads. \n\nMake your contact center more efficient and effective with RingCentral's auto dialer and maximize your agent's productivity. Set your agents up to deliver a better customer experience, save money and time, and increase the likelihood of reaching successful leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78b4eaaa-6731-4f31-a40d-49ca47456abd.png","url":"https://www.softwareadvice.co.uk/software/89362/ringcentral-engage-voice","@type":"ListItem"},{"name":"Vonix","position":7,"description":"Vonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone plans for small and medium businesses across the U.S. This cloud-based communication platform helps businesses connect from anywhere at any time. With simple set-up and a direct line to the reliable in-house support team, Vonix will assist businesses every step of the way. Set-up can all be done remotely so that businesses can simply plug in and start calling.\n\n\nVonix Flex is a unified communication platform built with small businesses in mind. Businesses are able to add accounts and manage lines as companies grow. Users have access to features like interactive voice menus, voicemail transcription, call recording, custom call routing, text messaging, and call analytics. With the Vonix desktop application, simple click to call features, users can staying connected while working remotely. Plus, users can call and text from a business number on any device through the mobile softphone app. Enterprise and call center accounts can access even more advanced features.\n\n\nVonix offers the simple yet powerful Polycom suite of products to customers who choose desk hardware. 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Additionally, it lets businesses transcribe calls, schedule follow-ups and identify prospects' contextual cues.\n\n\nSalesken provides mobile applications for iOS and Android devices, which allow organizations to interact with clients using an in-app dialer. Pricing is available on request and support is extended via an inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/21f26a4f-bd53-4f59-94a9-91b385a3b8c4.png","url":"https://www.softwareadvice.co.uk/software/115419/salesken","@type":"ListItem"},{"name":"Callcap","position":9,"description":"Callcap is a cloud-based voice over internet protocol (VoIP) solution that helps businesses automate processes for call tracking, data collection and website conversions to generate leads for increasing sales. Key features include distributed call recording, instant retrieval, file transfer, call sharing and archiving. \n\n\nDesigned for businesses of all sizes, Callcap provides local as well as toll-free numbers, caller greetings, blacklisting and custom disclaimers based on client requirements. It allows firms to forward calls across multiple locations and manage routing schemes for assigning tasks to employees. Additionally, the centralized platform enables enterprises to record and monitor incoming/outgoing calls to generate reports based on business performance. \n\n\nCallcap helps users analyze customer demography and promote advertisements and marketing campaigns to ensure audience targetting. It is available on a monthly subscription and support os extended via documentation, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e77fca1-ed2a-4daa-9c77-37cee8696f74.png","url":"https://www.softwareadvice.co.uk/software/168421/callcap","@type":"ListItem"},{"name":"Patient Prism","position":10,"description":"Patient Prism is a call recording software designed to help dental practitioners analyze patients’ calls and identify revenue opportunities. The platform enables administrators to gain insights into daily and hourly call summaries, voicemails and marketing analytics.\n\nManagers can receive feedback alerts to re-engage with potential customers and book appointments on a centralized dashboard. Patient Prism allows teams to analyze recorded calls and generate reports to assess follow-up actions as well as outcomes. Additionally, healthcare professionals can analyze marketing campaigns and use built-in certificates to reward staff members for performances.\n\nPatient Prism offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including Google Ads and Google Analytics. Pricing is based on monthly and annual subscriptions and support is extended via phone, email, FAQ, knowledge base, chat and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94db3a3d-4ba8-4d11-92d6-edd65420fecf.png","url":"https://www.softwareadvice.co.uk/software/260980/patient-prism","@type":"ListItem"},{"name":"Alvaria CX Suite","position":11,"description":"Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93e2b9b8-8538-4548-a20d-3ddf78017082.png","url":"https://www.softwareadvice.co.uk/software/42199/noble","@type":"ListItem"},{"name":"Callroute","position":12,"description":"At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devices through one secure, scalable cloud service.\n\nTrusted by 150K+ Teams users across 65+ countries, Callroute helps IT teams and MSPs scale Teams Phone faster.\n\nMost solutions stop at Teams or Webex Calling. Callroute goes further with an award-winning platform that unifies, automates, and simplifies modern voice. From simple setups to complex hybrid environments, manage users, numbers, and policies from one powerful portal.\n\nOur Orto product provides centralised number management, automated Teams provisioning, delegations with granular Roles-Based Access Control, across multiple Teams tenants, in one simple and powerful portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5d95f6d-e3aa-403f-87b9-fb1072ebab2f.png","url":"https://www.softwareadvice.co.uk/software/433664/callroute","@type":"ListItem"},{"name":"UniVoIP","position":13,"description":"Cloud Voice for Microsoft Teams from UniVoIP\n\nWhy Use Microsoft Teams as a Phone System?\n\n●\t You already have M365, so maximize your existing Microsoft investment - and cut costs drastically.\n●\tTrue Unified Communications - business calling, collaboration, chat, and video, all on one seamless app. With Cloud Voice for Microsoft Teams, you get Native Voice calling within the Teams client, with no learning curve or complexity, and no need for 3rd-party equipment or plug-ins.\n●\tFuture-proof your technology.  New features are being added to Teams continuously, with no forklift upgrades needed.\n\nWhat are the Benefits of Microsoft Teams as a Phone System?\n\n●\tUtilize a cost-effective Cloud Voice solution to connect to the PSTN and use Teams for external calling.\n●\tEliminate the need to purchase and maintain expensive desktop phone equipment. Use PCs, smartphones and tablets instead - or minimize expense by purchasing a few native Teams phones for strategic people.\n●\tConduct business in one place and on one Teams client: chat, collaborate, conference, video, and call: True Unified Communications!\n\nWhy Use UniVoIP’s Cloud Voice for Microsoft Teams?\n\n●\tAdditional important features are overlayed, such as Analog, Faxing, Paging, SMS, and Contact Center.\n●\tA purpose-built platform and dedicated network for Microsoft Teams, making UniVoIP’s solution scalable, efficient and cost-effective, while eliminating integration issues and limitations.\n●\tFully cloud-native solution. No need for 3rd-party add-ons, equipment, or plug-ins.\n●\tNative Microsoft Teams client Voice calling via any device, empowering users to be truly available, accessible, and manageable from anywhere.\n●\tEasy and rapid activation and deployment. Our industry-first Automated Onboarding allows users to get activated within minutes, as opposed to days or weeks.\n●\tFree ongoing 24/7/365 U.S.-based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d59b243a-ed17-455e-9e74-8218be259f57.png","url":"https://www.softwareadvice.co.uk/software/20808/officeconnect","@type":"ListItem"},{"name":"Ubefone","position":14,"description":"Ubefone is a online telephone and video call software.  It was created in France and specifically developed for all types of companies, small and large. This online communication solution offers an all in one cloud telephony application with features such as voice and video calls. Customers have access to a user friendly platform that requires no prior installation and lets them manage their calls without any training.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e406f922-d39f-47cb-916b-436763233868.png","url":"https://www.softwareadvice.co.uk/software/268667/ubefone","@type":"ListItem"},{"name":"Laxis","position":15,"description":"Laxis makes meetings more productive by letting you and your team engage with each other, knowing that notes and follow up are being taken accurately and automatically. \n\nLaxis is the next generation of AI meeting assistants that provides transcription and note taking to give participants the power to stay engaged. Laxis can be used to set pre-meeting topics and agendas, take notes and get real time transcription during meetings, and get valuable conversation insights after your meetings.  \n\nMeetings are a fact of line for most people. But they are also a heavy burden in terms of scheduling, agenda setting, and inviting the right people to attend. Follow up and interaction after the meeting is equally difficult. And the cost of people’s time and attention is hard to calculate, but shows up in the late hours people spend catching up after meetings are done for the day or week. \n\nFrom project management to research to decision making, conversations are where human interaction drives progress. Laxis gives you the power to make those meetings more productive, engaging and memorable, by letting you focus on the conversation and have the notes ready when you’re done.\n\nLaxis integrates with Google Meet via a Chrome extension, to ensure that everything said in every meeting is captured automatically. Similar upgrades for Zoom and Teams will be available soon. \n\nKey features of Laxis include:\nPre-meeting set-up:\n- Personalizable memo templates and tags that you can set for each type of your meetings\n- Integration with your preferred online conference platforms and calendars.\n\nDuring the meeting:\n- Real time, highly accurate transcription\n- Individual speaker recognition for attribution\n- One click tagging so you can quickly review the most important parts of the meeting\n\nPost meeting:\n- Audio to text translation for audio files from any platform\n- Importing Zoom audio from the Zoom cloud\n- AI augmented editor and smart summary\n- Insight and quotation management\n- Secure cloud storage for all your conversations\n- Search across all conversations for themes and quotes\n- Downloadable transcripts to share with your team\n\nLaxis gives you the power to:\n- Be more present at meetings. \n- Laxis takes notes while you focus on the conversation. \n- Capture each attendee's comments verbatim, and flag items for follow up.\n- Engage in what people say, without the distraction of trying to capture every word.\n- Capture clear and consistent actions\n- Laxis captures meeting outcomes with an accurate record of who has committed to which action. \n-Those action items and follow-ups can be sent to each attendee immediately after each meeting.\n- Decisions and next steps are clearly laid out using personalized or standard meeting templates.\n\nUsers can unlock valuable insights across interactions\n- Keyword highlights and searches identify key themes or issues that occur within a series of conversations, such as doing one-on-one interviews or managing projects.\n- Artificial intelligence extracts the relevant insights from each meeting, or across a set of interviews.\n- Within meetings, one-click “flagging” of important and notable statements makes them easy to find later.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8717d914-8242-4880-86af-a31878d68cd9.jpeg","url":"https://www.softwareadvice.co.uk/software/331365/laxis","@type":"ListItem"},{"name":"Ring.io","position":16,"description":"Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.\n\n\nThe system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.\n\n\nRingio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.\n\n\nNew and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4b86560-08fb-414a-abf9-4b248cfaf093.png","url":"https://www.softwareadvice.co.uk/software/18320/ringio","@type":"ListItem"},{"name":"Truly","position":17,"description":"Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant and workforce scheduling.\n\n\nTruly is a wireless business phone system that plugs directly into cellular networks. With this system, users can move voice traffic off their office network. The system can work on any network or device, so users can continue with their existing corporate wireless provider.\n\n\nTruly provides users with local and toll-free business numbers. Its auto-attendant can forward calls, using routing rules. When team members are on the phone with customers, Truly Wireless will generate popups with relevant customer data.\n\n\nTruly is suited for users who need VoIP-like business phone features available entirely on their cellular networks. is priced per user per month. Mobile apps are available for Android and iOS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a205bcb-2dd0-4a60-9762-6227bbbcb6e8.png","url":"https://www.softwareadvice.co.uk/software/209560/truly","@type":"ListItem"},{"name":"Workforce Optimization (WFO)","position":18,"description":"Workforce Optimization (WFO) is a cloud-based workforce optimization software that enables call centers to manage staff scheduling, performance and quality monitoring, and business reporting. Users can organize and lead their work force by deploying WFO as their core system, coordinating schedules, defining goals and objectives, benchmarking results across teams, prioritizing tasks to ensure the right projects are completed on time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97117574-d43e-4e9c-bbf5-0f8c183c6541.png","url":"https://www.softwareadvice.co.uk/software/143050/workforce-optimization-wfo","@type":"ListItem"},{"name":"Cloudya","position":19,"description":"NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. \n \nOur smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. \n\nWith a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.\n\nCustomer Contact:\n\nOmnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.\n\nMonitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.\n\nStreamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.\n\nRegulation proof, fail proof and future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation.\n\nIntegration:\nNFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams*\nCRM Connects. The integration of Cloudya with 60 different CRM systems.\nNCTI - Computer Telephony Integration - Standard, Premium and Pro\n\nEnablement:\nFor businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection).\nNconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs.\n\n*Microsoft Teams is a trademark of the Microsoft group of companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ba5bb6d0-0c07-4e19-af41-e4acd1966824.png","url":"https://www.softwareadvice.co.uk/software/199675/nfon","@type":"ListItem"},{"name":"inconnect","position":20,"description":"Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.\n\nThe solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center","@type":"ListItem"},{"name":"Call Tracker io","position":21,"description":"Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and outgoing phone calls. It caters to local and toll-free numbers used in the United States and Canada. The application also helps manage call analytics in real-time, giving agents and managers insights that can help make data-driven decisions, while supporting the organization's marketing strategy.\n\n\nCall Tracker also allows organizations to brand the interface with the company's logo, for no additional cost. It can cut down on the information gap between customers and agents by providing SMS functionality. Additionally, the application offers call recording and automatic note-taking functionality, allowing agents to focus more on the conversation at hand.\n\n\nMultiple accounts can be added, which gives users the ability to customize the organization of teams and user groups. Instant call notifications are available to alert users when a call is incoming. Additional users can be added for no extra charge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fb866a5d-76ce-40c6-9b9e-f3e2223c983d.png","url":"https://www.softwareadvice.co.uk/software/75258/call-tracker","@type":"ListItem"},{"name":"Eloquant","position":22,"description":"Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. \n\nKey differentiators are: \n- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)\n- Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701\n- CSR-engaged: Eloquant has a CSR approach in development.\n\nEloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : \nVoice telephony (PABX & VoIP)\nDigital channels (Email, Livechat, Messaging, Social media)\nVideo, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI\nQuality Management\nRecording\nOpen solution - API-based\nCRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.softwareadvice.co.uk/software/417304/eloquant","@type":"ListItem"},{"name":"Revenue.io","position":23,"description":"Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is a cloud-based platform that bridges the gap between conversation intelligence and organizational telephony.\n\n\nDesigned for businesses of all sizes, Revenue.io offers solutions including a conversation AI; a sales prospecting tool; CTI that automates log calls; an inbound sales tool and sales coaching. Revenue.io provides insights and reports to managers through call-log automation.\n\n\nThe platform enables call routing to the right representatives on the basis of conversations, prospect data and marketing sources. In addition to this, Revenue.io also features contact previews, single-line dialing, click-to-call, DialNext, IVR and dialer call recording.\n\nRevenue.io integrates with Salesforce and support is offered via phone, email, a knowledge base and an online community.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0228524c-9cbb-405d-b7ca-81b62caec7e1.jpeg","url":"https://www.softwareadvice.co.uk/software/153823/ringdna","@type":"ListItem"},{"name":"Ring4","position":24,"description":"Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, international or local corporate phone numbers and personal lines. Key features include Wi-Fi calling, messaging with emojis, number porting and anti-spamming.\n\n\nRing4 comes with an admin console, which allows businesses to manage and organize phone lines across multiple locations. Professionals can utilize the recording, texting and customizable voicemail functionalities to collaborate and communicate with teams or customers. Additionally, users can generate phone numbers using area codes of cities in the USA.\n\n\nRing4 provides mobile applications for Android and iOS devices for entrepreneurs to dial or receive calls, block unwanted calls and more, even from remote locations. The solution is available on monthly subscriptions and support is extended via email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51a0a8b0-9481-417f-8a6d-18ea0811c630.png","url":"https://www.softwareadvice.co.uk/software/149899/ring4","@type":"ListItem"},{"name":"Dolby.io","position":25,"description":"Dolby.io is an audio editing software designed to help developers analyze, optimize and process audio files in real-time. The platform enables administrators to broadcast seminars, webinars, training sessions and events in real-time.\n\nManagers can capture and share screens with colleagues using mobile applications on Android and iOS devices. Dolby.io allows teams to record, replay and export calls in MP3 and MP4 formats on a unified interface. Additionally, supervisors can secure communications in compliance with general data protection regulation (GDPR), SOC-2 and Health Insurance Portability and Accountability Act (HIPAA) protocols.\n\nDolby.io offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including Box. Pricing is based on monthly subscriptions and support is extended via knowledge base, chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/381c0cc1-c6a4-42c5-a3f9-a9f3d59c6a2e.png","url":"https://www.softwareadvice.co.uk/software/240190/dolby-io","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/1718/call-recording/software?page=5#itemlist","numberOfItems":25}
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