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description: Page 8 - Discover the best Telephony Software for your organisation. Compare top Telephony Software tools with customer reviews, pricing and free demos.
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title: Page 8 - Best Telephony Software - 2026 Reviews, Pricing & Demos
---

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# Telephony Software

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## Products

1. [AuguTech](https://www.softwareadvice.co.uk/software/34570/augutech) — 4.8/5 (5 reviews) — AuguTech delivers. It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solutio...
2. [VBVoice](https://www.softwareadvice.co.uk/software/89419/pronexus-vbvoice) — 4.8/5 (5 reviews) — Pronexus VBVoice is an on-premise call center solution that helps small to large enterprises build and develop intera...
3. [PhoneCall](https://www.softwareadvice.co.uk/software/63601/phonecall) — 4.6/5 (5 reviews) — PhoneCall is a cloud-based solution that helps businesses streamline processes across telemarketing campaigns using A...
4. [Yeastar Cloud PBX](https://www.softwareadvice.co.uk/software/93866/yeastar-cloud-pbx) — 5.0/5 (5 reviews) — Yeastar P-Series Cloud PBX is a business communication solution that offers companies of all sizes with a complete pa...
5. [Voice Clearity](https://www.softwareadvice.co.uk/software/324586/voice-clearity) — 4.6/5 (5 reviews) — Voice Clearity provides technology such as call processing systems and services for businesses of any size. Voice Cle...
6. [Knowlarity](https://www.softwareadvice.co.uk/software/337799/knowlarity) — 4.0/5 (5 reviews) — Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of comp...
7. [Thrio](https://www.softwareadvice.co.uk/software/336512/thrio) — 5.0/5 (5 reviews) — CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines,...
8. [thinQ](https://www.softwareadvice.co.uk/software/173800/thinq) — 5.0/5 (5 reviews) — thinQ is an API platform that assists with voice and text messaging in the cloud. With its workflows, businesses can ...
9. [ATLAS](https://www.softwareadvice.co.uk/software/446858/atlas) — 5.0/5 (5 reviews) — ATLAS is an intuitive analytics dashboard tailored to enhance marketing performance. The platform empowers users with...
10. [Voicespin](https://www.softwareadvice.co.uk/software/321083/conversation-analyzer) — 4.8/5 (5 reviews) — VoiceSpin is a sales-oriented cloud-based AI contact center software provider offering a range of solutions for SMBs ...
11. [DID Logic](https://www.softwareadvice.co.uk/software/117336/did-logic) — 4.0/5 (4 reviews) — DID Logic is a VoIP and local SIP trunking solution that helps businesses in education, customer care, eCommerce, hos...
12. [Sparrow](https://www.softwareadvice.co.uk/software/411792/sparrow) — 5.0/5 (4 reviews) — Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, includ...
13. [FusionWorks Business Phone Services](https://www.softwareadvice.co.uk/software/223387/fusionworks-business-phone-services) — 4.3/5 (4 reviews) — FusionWorks Business Phone Services is a comprehensive cloud phone service for businesses of any size that is suitabl...
14. [Regal](https://www.softwareadvice.co.uk/software/430695/regal) — 4.8/5 (4 reviews) — Regal is the Outbound Phone \& SMS Sales Platform. Build an outbound funnel to hit your growth goals way faster. U...
15. [NFON SIP Trunk](https://www.softwareadvice.co.uk/software/524617/SIP-Trunk-Flexx) — 5.0/5 (4 reviews) — NFON SIP Trunk is a VoIP telephony solution for businesses. It allows them to configure multiple telephone systems an...
16. [ViaDialog](https://www.softwareadvice.co.uk/software/509293/ViaFlow) — 5.0/5 (4 reviews) — Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer ex...
17. [Tresta](https://www.softwareadvice.co.uk/software/93878/tresta) — 3.0/5 (3 reviews) — With mobile and desktop capabilities, Tresta is a cloud-based business phone system that provides unlimited calling a...
18. [Daktela](https://www.softwareadvice.co.uk/software/228322/daktela) — 4.3/5 (3 reviews) — Daktela contact center is a cloud-based solution of call center with native support for many communication channels "...
19. [InfoCision](https://www.softwareadvice.co.uk/software/264585/infocision) — 3.3/5 (3 reviews) — InfoCision is a customer support software designed to help businesses manage sales pipeline, telemarketing, outbound ...
20. [Odigo](https://www.softwareadvice.co.uk/software/316316/odigo) — 4.0/5 (3 reviews) — Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their cu...
21. [yoummday](https://www.softwareadvice.co.uk/software/404336/yoummday) — 4.7/5 (3 reviews) — yoummday is a comprehensive outsourcing software solution that combines workforce recruitment, training, scheduling, ...
22. [Gnatta](https://www.softwareadvice.co.uk/software/135403/gnatta) — 4.7/5 (3 reviews) — Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to la...
23. [Zangi](https://www.softwareadvice.co.uk/software/301613/zangi) — 3.7/5 (3 reviews) — Zangi provides a full-scale interactive modern messenger platform on top of which you can build your business solutio...
24. [Dastia](https://www.softwareadvice.co.uk/software/377469/dastia) — 4.7/5 (3 reviews) — Dastia is a tool that helps businesses know which marketing channels generate the most sales, track sales calls, and ...
25. [ConneXio](https://www.softwareadvice.co.uk/software/482072/Telesero) — 5.0/5 (3 reviews) — ConneXio is a unified Communications as a Service (UCaaS) platform aimed at enhancing business communication and work...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

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Managers and leaders can search agent names to monitor calls and intervene through voice or chat, facilitating overall supervision.\n\n\nPhoneCall’s predictive dialing module utilizes big data and machine learning technologies to manage inbound/outbound communications and automatically schedule, route and redirect calls to agents. It compresses, encrypts and archives all call recordings on a centralized platform, letting managers gain visibility through established audit trails. Additionally, users can gain insights into call center productivity based on multiple criteria such as agent performance, sales pitches, contact changes, call metrics and more.\n\n\nPhoneCall comes with an application programming interface (API), which enables businesses to integrate the system with several third-party solutions. 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With inbuilt visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, it boosts user experience at all levels and provides everything across desktop, mobile, and browser with simple user apps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ae75be4c-6282-4459-9334-71bc53a707f3.png","url":"https://www.softwareadvice.co.uk/software/93866/yeastar-cloud-pbx","@type":"ListItem"},{"name":"Voice Clearity","position":5,"description":"Voice Clearity provides technology such as call processing systems and services for businesses of any size. \n\nVoice Clearity specializes in cloud-based technology including interactive voice response (IVR) & Customized interactive voice response as per company need. Whether an organization needs to purchase an IVR system or utilize hosted IVR services, Voice Clearity provides a solution that meets any phone answering requirements. \n\nVoice Clearity's experienced development team can design, program, test, and install your phone application quickly and have it in place quickly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f77d2194-1c45-403b-ace0-de2799353a6a.png","url":"https://www.softwareadvice.co.uk/software/324586/voice-clearity","@type":"ListItem"},{"name":"Knowlarity","position":6,"description":"Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative  solutions in Voice, Video & AI are leveraged by top companies like MG Motors, OYO, Marks & Spencers, PolicyBazaar.com & IndiaMart\n\n\nKnowlarity’s cloud communication solutions empower businesses to operate on an effective communication network via various cloud solutions such as Click-to-call, Number Masking, Multi-Level IVR System, Toll-free Number, AI-powered Speech Analytics, ChatBots/VoiceBots, WhatsApp Business API and much more. \n\nIts solutions are trusted by over 6000+ businesses across 65+ countries, Knowlarity empowers businesses across every industry to realize the complete prowess of cloud-based communication. With over 300+ employees, it provides businesses unparalleled reliability and intelligence by enabling business communication.\n\nKnowlarity’s cloud communication technology is utilized by companies across industries. Top Companies in Finance, IT/Software, Edutech, Automobile, Logistics & Delivery, E-Commerce, Healthcare Sector, facilitate business communication and optimize operations by integrating Knowlarity Solutions with their CRM & marketing automation software. Core Processes like customer support, remote work, lead generation, delivery and marketing efforts are streamlined via Knowlarity’s state-of-the-art solutions,\n\nThese are some of the most popular Solutions of Knowlarity-\n\nCloud Contact Center:  A holistic voice solution that is hosted on the cloud. It streamlines voice operations for businesses to derive more ROI out of the interactions that they have with their customers. Easy to integrate with CRM & other solutions to drive cohesive customer engagement efforts. \n\nVirtual Number: A cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries, departments & even offices. Businesses can use local, toll-free and international virtual business numbers to expand their market reach and offer customers ease of accessibility while reducing their in-house costs on infrastructure and operations.\n\nIVR: \nInteractive Voice Response (IVR) is a technology leveraged by businesses to automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It functions on DTMF input done by the customer. With IVR, a business can interact with callers & route calls to agents when required.\n\nChatBots & VoiceBots: Conversational AI-powered Bots let a business automate engagement at many levels. A business can automate conversations for support, lead generation & more with ChatBots and VoiceBots. It is built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.\n\nSpeech Analytics Platform: The Speech Analytics platform lets businesses build an easy-to-use application & helps them get closer towards their customer intent empathy basis sentiment analysis. A business can analyze phone calls quickly & accurately through speech to text transcription. A business can analyze 100% customer interactions to derive unmatched business intelligence.\n\nWhatsApp Business API: The WhatsApp Business API is a solution for businesses to interact with customers and leverage the 2 billion active user base. Businesses can drive engagement for sales, support, operations etc. Knowlarity is a WhatsApp Business Solution Provider that helps businesses lower costs, enhance support & boost lead generation.\n\nVideo API-  Knowlarity’s Video APIs/SDKs help businesses build video experience within the Website/App. Businesses can seamlessly integrate video communication in their strategy - Client Meeting, Consultations, Remote Work & much more. The Video Solution comes with a slew of features like video recordings and dashboards to help businesses learn more about their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51413952-d026-43c0-96e2-7c6da5b0e4ea.jpeg","url":"https://www.softwareadvice.co.uk/software/337799/knowlarity","@type":"ListItem"},{"name":"Thrio","position":7,"description":"CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. \n\nThrio offers an API-first architecture & array of security certifications that make it a compelling choice for complex and high-volume environments. Thrio’s contact center experts develop and market cutting-edge technology that sets a new standard for reliability in contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ca1ceda-a416-4a3e-83c7-9466df330366.jpeg","url":"https://www.softwareadvice.co.uk/software/336512/thrio","@type":"ListItem"},{"name":"thinQ","position":8,"description":"thinQ is an API platform that assists with voice and text messaging in the cloud. With its workflows, businesses can buy and port phone numbers to enable call tracking campaigns and more dials for the clients.\n\nIt helps route calls, create profiles and trunks and control inbound and outbound voice and texting features. The text and multimedia messaging options supports images, audio, video and emojis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f613a78-5bed-4014-bf84-46652f97e09e.png","url":"https://www.softwareadvice.co.uk/software/173800/thinq","@type":"ListItem"},{"name":"ATLAS","position":9,"description":"ATLAS is an intuitive analytics dashboard tailored to enhance marketing performance. The platform empowers users with real-time insights, efficient campaign management tools, and comprehensive reporting capabilities, thereby raising the bar for customer service delivery. The platform's real-time analytics feature provides detailed monitoring, including live call tracking, call durations, and answered call metrics, allowing for a comprehensive analysis of ongoing activities. Moreover, the dashboard customization options enable users to tailor their viewing experience, focusing on the data that holds the most relevance to their objectives and their customer base. Additionally, the software places a strong emphasis on user experience, offering a seamless design, easy navigation, and ample personalization options to cater to diverse user preferences.\n\nFrom a security and compliance perspective, ATLAS prioritizes data protection and adheres to industry standards, ensuring a secure and trustworthy environment for users to operate within. The software also offers an array of global phone numbers, providing access to local, mobile, and toll-free numbers from various countries, catering to the diverse geographical reach of marketing campaigns. Ultimately, ATLAS is positioned as a transformative catalyst for marketing endeavors, promoting informed decision-making, strategic initiatives, and tangible results in the pursuit of excellence in pay per call and ad agency networks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3596481b-3713-4ded-a928-620a89ebae50.png","url":"https://www.softwareadvice.co.uk/software/446858/atlas","@type":"ListItem"},{"name":"Voicespin","position":10,"description":"VoiceSpin is a sales-oriented cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises, helping them manage their inbound and outbound communications, reach out to more leads faster, and turn more conversations into sales conversions. \n\nWith VoiceSpin, teams can acquire international local numbers from various countries to expand the global reach. An AI-based auto dialer enables sales team to make thousands of outbound calls with minimal human input, while an intelligent lead and agent scoring and matching system ensures leads are always routed to the best-fitting agents to maximize sales conversions.\n\nVoiceSpin’s robust VoIP call center software can also streamline inbound call handling with features, such as IVR, advanced call routing, inbound call queues, queue callbacks, real-time dashboards, and customizable reporting and analytics. Integrations with the leading CRM systems, such as Zoho, Salesforce, HubSpot, and Pipedrive, will automate agent workflows and provide agents with more context for delivering more personalized experiences.\n\nCompanies with more mature needs can additionally take advantage of bulk SMS text messaging, AI speech analyzer, and VoiceSpin messaging that unifies all digital communication channels, including email, chat, WhatsApp, Telegram, and other instant messaging apps and social media platforms into a single interface to optimize omnichannel customer communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c2102de-bb66-49ac-9e28-35e68fa608f3.png","url":"https://www.softwareadvice.co.uk/software/321083/conversation-analyzer","@type":"ListItem"},{"name":"DID Logic","position":11,"description":"DID Logic is a VoIP and local SIP trunking solution that helps businesses in education, customer care, eCommerce, hospitality, trading and other industries streamline processes related to call encryption, automatic call distribution (ACD) monitoring, emergency calling and mobile messaging, among other processes.\n\n\nDID Logic's call forwarding functionality lets team members create virtual numbers and receive calls across multiple devices, including landline, SIP device, and mobile. The built-in dialers allow staff members to set up multiple channels, track do not call (DNC) lists and handle local gateways in compliance with local business regulations. Additionally, it enables employees to send SMS based alerts and notifications for multiple purposes, such as booking confirmations, asset tracking, OTP codes, account verifications and fraud monitoring.\n\n\nDID Logic comes with an application programming interface (API), which lets businesses integrate the platform with several third-party solutions. It is available on monthly subscriptions and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b96711e5-9846-4ba9-a557-e56f186f4f99.png","url":"https://www.softwareadvice.co.uk/software/117336/did-logic","@type":"ListItem"},{"name":"Sparrow","position":12,"description":"Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intelligence within a single solution.\n\nSparrow's unified agent desktop is designed to unify and align data from multiple business systems and functions in a unified view. The integrated ticketing and CRM systems allow agents to escalate interactions to any department as needed in real time, while the digital interaction hub lets businesses create voice- and chatbots that follow pre-configured journey templates to automatically respond to customers. A native mobile app allows users to work from anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61de4936-d8a4-4af3-a0a8-b75c2281e855.png","url":"https://www.softwareadvice.co.uk/software/411792/sparrow","@type":"ListItem"},{"name":"FusionWorks Business Phone Services","position":13,"description":"FusionWorks Business Phone Services is a comprehensive cloud phone service for businesses of any size that is suitable for remote teams. It allows businesses to equip employees with a complete hosted PBX solution with HD voice quality. With over 50 calling features, it is designed to streamline communication and collaboration for businesses. \n\nWith FusionWorks Business Phone Service are also offered in combination with Unified Communications software, supporting today’s work-from-anywhere collaboration needs. Employees have one-click video calling/conferencing features to connect with other individuals, teams, or your trading partners. Productivity-enhancing tools include instant messaging, presence status, screen and file sharing, whiteboarding, shared spaces and more. Get one-phone number inbound and outbound calling across devices; and take advantage of the numerous hosted voice calling features, such as call forwarding/routing, visual voicemail, call recording, auto attendant, sequential ring, and others.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/36a8b436-9ba6-4f10-bb48-5435c62e99f5.png","url":"https://www.softwareadvice.co.uk/software/223387/fusionworks-business-phone-services","@type":"ListItem"},{"name":"Regal","position":14,"description":"Regal is the Outbound Phone & SMS Sales Platform. Build an outbound funnel to hit your growth goals way faster. Unlike traditional contact center software, Regal uses real-time customer behaviors to personalize outreach, offering a suite of products that fall into 3 pillars: Regal Connect, Regal Convert and Regal Iterate.\n\nRegal offers a suite of products within 3 pillars: Regal Connect, Regal Convert and Regal Iterate.\n\nREGAL CONNECT.\n\nReach more of your customers. Check out our suite of products that are purpose-built to help you supercharge conversions and engagement through personalized, omnichannel outreach across phone, SMS, and email.\n\nBranded Caller ID\n\nDrive higher connect rates by using Branded Caller ID and getting Regal call-level performance data.\n\nJourney Builder\n\nUse Journey Builder to drive real-time, personalized, omnichannel outreach on the channels your prospects and customers prefer.\n\nSMS Suite\n\nDrive faster speed-to-lead and higher engagement rates by adding a 24/7 SMS Assistant that will always reach prospects first.\n\nSales Dialer\n\nUse Power Dial and Preview Dial to reach more of the right customers. Make outreach easier for agents, and more profitable for you.\n\nREGAL CONVERT.\n\nConvert more customers. Check out our products that are purpose-built to help you drive conversions through personalized, omnichannel outreach, and rich, actionable insights.\n\nConversation Intelligence\n\nIncrease your conversion rate with insights and automations based on what was said in 100% of your agent's conversations.\n\nUnified Agent Desktop\n\nBe omni-channel — route, respond to, and drive revenue with customer conversations using phone, SMS & email.\n\nREGAL ITERATE.\n\nTest and iterate at scale, and know what’s working and what’s not. Check out our products that are purpose-built to help you test and fine-tune conversion-driving strategies while getting actionable insights that you can use to continue to iterate and refine your outreach.\n\nIn-App Reporting\n\nStop wondering what agents are doing. Real-time dashboard for line managers. Full business intelligence tool to explore, analyze, create and share data insights.\n\nA/B Testing\n\nData beats opinion. Use A/B testing to see how each journey is performing, identify improvements in your customer experience, and show off your impact.\n\nRegal is perfect for: B2C mid-market and enterprise brands who need to reach a large prospect & customer base with the right personalized message at the right time to boost conversions through effective conversations. \n\nWe believe in the power of a personal touch in an increasingly digital world and our customers achieve incredible results by making branded, event-driven phone sales their competitive advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03756eb9-7a90-422b-af85-3dc84373529a.jpeg","url":"https://www.softwareadvice.co.uk/software/430695/regal","@type":"ListItem"},{"name":"NFON SIP Trunk","position":15,"description":"NFON SIP Trunk is a VoIP telephony solution for businesses. It allows them to configure multiple telephone systems and PBX endpoints, including Microsoft Teams. The solution enables seamless number routing for ported MSN numbers and other number blocks to any PBX on the SIP trunk. \n\nNFON SIP Trunk provides flexible number routing, allowing companies to allocate telephone numbers without purchasing new blocks. Users can manage their SIP Trunks through a self-service portal, with access to necessary tools. The solution integrates PSTN connectivity with Genesys Cloud CCHub for seamless inbound and outbound contact center calling. Additionally, it connects Microsoft Teams to PSTN with full telephony features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/840d95ab-e2df-4640-bffe-746274030546.png","url":"https://www.softwareadvice.co.uk/software/524617/SIP-Trunk-Flexx","@type":"ListItem"},{"name":"ViaDialog","position":16,"description":"Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer experiences across every channel. Built to support customer service, sales, and marketing teams, Viadialog centralizes all customer interactions into a centralized platform powered by automation, real-time data, and routing.\n\nWith Viadialog, companies can manage volumes of conversations across email, phone, live chat, SMS, WhatsApp, and social media. The platform uses AI to help streamline workflows, automate repetitive tasks, and provide agents with suggestions and contextual insights. The platform includes conversational AI with natural language technology and voice and text AI chatbots. ViaDialog also offers customer interaction analysis for data collection and analysis, outbound call campaigns, and custom customer relationship solutions with API modules. Additionally, the platform provides AI add-ons for enhanced customer experience and agent performance management, as well as automated transcription, summarization, sentiment analysis, and multi-channel integration.\n\nThe platform is designed with AI modules for streamlined management of complex interactions and quality monitoring for service enhancement and sales boost. ViaDialog offers a wide choice of connectors for integration with third-party platforms. The platform also features real-time data dashboards for call management, GDPR compliance and ISO 22301 certification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a710392-da47-420c-bcef-991ae9b3c0e1.png","url":"https://www.softwareadvice.co.uk/software/509293/ViaFlow","@type":"ListItem"},{"name":"Tresta","position":17,"description":"With mobile and desktop capabilities, Tresta is a cloud-based business phone system that provides unlimited calling and texting from on-the-go and call scheduling and routing at the desk. Key features include dynamic caller ID, auto attendants, custom greetings, and call analytics. \n\n\nWith Tresta, users can instantly add any phone number and other contact information without wasting any time for calls. Tresta synchronizes all contact and call inbox information across all devices making it easier to manage all data with one centralized system. For mobile calling and texting, Tresta is able to separate business calls and texts from personal communication with dynamic caller id which allows users to identify incoming calls and texts with Tresta's notification system. \n\n\nUsers are also able to set-up custom greetings on any device and implement auto-attendants to help guide and route callers to any pre-configured destination. In addition, Tresta also provides configurable service menus to automatically route and forward calls to any department, team, individual, or sub menu. For reporting capabilities, Tresta allows users to view and generate real-time call statistics and historical summary reports to understand different elements of a business to drive better quality business decisions.\n\n\nTresta is available on iOS and Android devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/186954d1-9ab2-45d5-bb45-0638e5033aa0.png","url":"https://www.softwareadvice.co.uk/software/93878/tresta","@type":"ListItem"},{"name":"Daktela","position":18,"description":"Daktela contact center is a cloud-based solution of call center with native support for many communication channels \"OmniChannel\" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.\n\nOmni-Channel\nWe support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.\n\nOpen platform with API\nDaktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.\n\nCustomer's communication history\nDaktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.\n\nRealtime reporting and statistics\nAs standard we provide unified reporting across all communication channels with a range of frequently used reports made available.\n\nCloud and dedicated solution\nDaktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.\n\nTechnical support\nHigh availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.\n\nInternational numbers\nWe offer international inbound phone numbers from more than sixty countries including toll-free numbers.\n\nSIM hosting\nUnique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.\n\nSMS connector\nHosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.\n\nNumber filtering\nWe can clean your phone number database removing bad or invalid numbers, keeping your data clean.\n\nDaktela mobile\nIntegrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c0b8bfb-82a1-4a8b-a397-ed2fec931ce4.png","url":"https://www.softwareadvice.co.uk/software/228322/daktela","@type":"ListItem"},{"name":"InfoCision","position":19,"description":"InfoCision is a customer support software designed to help businesses manage sales pipeline, telemarketing, outbound calling, leads and call centers. The platform enables managers to pre-fill customer data and demographics, score incoming calls, train call center agents, measure quality, motivate staff, and integrate SMS self-service options.\n\nAdministrators can automatically dial numbers in the database based on rules set up in the system. Additionally, teams can record calls and assign tickets to agents based on the type of issue raised by customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc3fdebb-b6b6-40a8-813e-ea8ff51cef62.jpeg","url":"https://www.softwareadvice.co.uk/software/264585/infocision","@type":"ListItem"},{"name":"Odigo","position":20,"description":"Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their customers. The comprehensive platform manages all interactions, across all channels, at any time. It allows companies to centralise their customer information in a single interface, a key tool to improve the relationship.\ninnovative technology used to enable smooth and efficient cross-channel customer experiences is designed to foster greater agent satisfaction and engagement. The Odigo solution is ideal to meet customer expectations whilst aiding agents'. Odigo is a pioneer in the market with over 25 years of experience. Odigo has 250 customers worldwide and supports more than 400,000 users globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69de4aac-52db-4645-b673-278837fcab86.png","url":"https://www.softwareadvice.co.uk/software/316316/odigo","@type":"ListItem"},{"name":"yoummday","position":21,"description":"yoummday is a comprehensive outsourcing software solution that combines workforce recruitment, training, scheduling, and management with a CX marketplace. It is used by over 60 international companies (including Fortune 500 and DAX-listed organizations) to care for their customers. yoummday is modular software solution that allows companies to instantly recruit a scalable CX workforce from over 8,500 vetted and verified multilingual freelancers.\n\nChoose from two delivery models:\n- Self-Service: Recruit and manage your own CX team\n- Managed Service: Use yoummday's experienced operations personnel to recruit and manage your CX team\n\nyoummday's USPs include:\n\nWorld Class Freelance CX Talent:\n- Fully vetted and verified\n- Native-level proficiency in 40+ languages\n- Low churn for consistent support\n- Searchable marketplace to target CX talent with the ideal skills and experience\n\nGlobal Talent Pool\n- Select freelancers based on location and budget\n- Hire CX freelancers without labour market restrictions\n- Access 40+ languages at a native level\n- Source from multiple geographies for seamless business continuity\n- Freelancers are available 24/7 for ‘follow-the-sun’ operations\n- Onshore, nearshore, and off-shoring are all possible in just a few clicks\n\nScalable\n- yoummday freelancers are available to train and work immediately\n- Scale your workforce in a matter of hours\n- Zero recruitment lead time\n- Flexible attrition and retention\n- Simple cooperation with freelancers\n\nAffordable\n- Price-for-performance payment model\n- Self-service and managed service options\n- No overhead costs for additional headcount\n- Save on infrastructure expenditure\n- Eliminate all recruiting costs\n\nPositive Environmental & Social Impact\n- Lower carbon emissions from an at home workforce\n- Inclusive and supporting a diverse range of individuals with varying abilities\n- Fair compensation\n- Improved work-life balance, agents select their work schedule\n\nSecurity\n- AI enabled security and GDPR compliant\n\nPlus more...","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f34e2e8-b6b9-4a57-918c-887dd9b625da.jpeg","url":"https://www.softwareadvice.co.uk/software/404336/yoummday","@type":"ListItem"},{"name":"Gnatta","position":22,"description":"Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and social media as well as traditional channels such as telephony.\n\n\nUsing the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process, using the right information and at the right time. It is fully customizable, with all automation editable by the user to ensure they reflect the necessary processes and priorities. \n\n\nIt can be integrated with both first and third-party tools from CRM's and tracking systems. All customizations can be used alongside the advanced features of dynamic automated responses and SLA management. It includes a profile aggregation feature, which captures messages from customers across multiple channels and adds them to a centralized interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e70f17a-adee-4981-ada1-904e5bc526e9.png","url":"https://www.softwareadvice.co.uk/software/135403/gnatta","@type":"ListItem"},{"name":"Zangi","position":23,"description":"Zangi provides a full-scale interactive modern messenger platform on top of which you can build your business solution in a short period.  Various features can be added to Zangi platform to build any type of communication and collaboration solution. High-quality features are provided to build secure, private and independent apps in a short period of time.\n\nAlongside with Zangi messenger platform, the company has its own private messaging application available on iOS and Android. The latter allows to make uninterrupted audio and video calls, send encrypted text messages, original stickers, and files even with a 2G network connection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a58c21be-2a0f-4e62-8ffb-57c23e8c9bfc.png","url":"https://www.softwareadvice.co.uk/software/301613/zangi","@type":"ListItem"},{"name":"Dastia","position":24,"description":"Dastia is a tool that helps businesses know which marketing channels generate the most sales, track sales calls, and manage leads in order to close more deals. This call tracking and lead management solution collects valuable insights from your sales phone calls and identifies which advertising campaigns they come from. This way, it closes the information gap between offline and online conversions, providing a complete view of all your active marketing campaigns.\n\nPowered by AI, this robust software has built-in Conversational Intelligence, IVR, and automation features. Also, Dastia seamlessly connects with the software tools and advertising platforms you already use, like Google ADS, Google Forms, Microsoft Bing, and Facebook. Through these seamless integrations, data is uploaded in real-time, allowing you to take quick action upon results by making decisions based on accurate and updated data.\n\nOur unique pricing model allows you to select the features you want, so you pay only for what you use whenever you use it. No plans are involved, just charge credit to your Dastia account and pay for each call you make. The best part? You will start your Dastia experience with $100 in usage credit for free! Simply register at https://dastia.com/free-trial/. \n\nAlso, Dastia's Partnership Program for agencies allows them to add value and grow their service with Dastia. Our partners get exclusive benefits and can increase revenue through referral sales as they achieve great results for their clients.\n\nDastia was born from the effort of Walmeric and Globant, two great companies that have come a long way in building an impeccable reputation, deep know-how and experience in multiple industries, and worldwide infrastructure. With over 15 years of experience delivering Lead to Revenue Management solutions for the European market, Walmeric is now a proud Google and Facebook partner. Globant, on the other hand, is a leading software company specializing in digital transformation that's been helping organizations reinvent themselves since 2003. With more than 25,000 employees in 18 countries and serving more than 1,000 clients worldwide, Globant was recognized as part of the top 10 strongest IT services Brands in 2022 by Brand Finance. They were also featured as a business case study at Harvard, MIT, and Stanford. To learn more about Dastia, head over to https://dastia.com/.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/50a63b60-91ba-4fde-b34b-3feb9ddd70d6.jpeg","url":"https://www.softwareadvice.co.uk/software/377469/dastia","@type":"ListItem"},{"name":"ConneXio","position":25,"description":"ConneXio is a unified Communications as a Service (UCaaS) platform aimed at enhancing business communication and workforce management. ConneXio includes features such as an AI-Powered Dialer, an Omni-Channel IVR Builder, and a next-generation PBX Telephony system. ConneXio also offers a CRM solution designed to work integrally with its communication suite to streamline and automate customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51f79b8-d3c9-464c-a76c-7a4d3e184017.png","url":"https://www.softwareadvice.co.uk/software/482072/Telesero","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software?page=8#itemlist","numberOfItems":25}
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