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description: Page 7 - Discover the best Telephony Software for your organisation. Compare top Telephony Software tools with customer reviews, pricing and free demos.
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title: Page 7 - Best Telephony Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software) > [Page 7](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software?page=7)

# Telephony Software

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## Products

1. [Placetel](https://www.softwareadvice.co.uk/software/436379/placetel) — 4.3/5 (11 reviews) — Placetel with Webex is tailored to small start-ups with big plans, medium-sized companies embracing the digital trans...
2. [Inxide](https://www.softwareadvice.co.uk/software/325742/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel,...
3. [PhoneIQ](https://www.softwareadvice.co.uk/software/221224/phoneiq) — 4.8/5 (10 reviews) — Next-Gen CTI \& Phone System built for Salesforce. Leverage our fully integrated power dialer, local presence, voi...
4. [InfiniTalk](https://www.softwareadvice.co.uk/software/358385/infinitalk) — 4.5/5 (10 reviews) — InfiniTalk is a contact center management with CRM, SMS, chat application, short messages, IVR, call recording, text ...
5. [SkySwitch](https://www.softwareadvice.co.uk/software/342221/skyswitch) — 4.8/5 (10 reviews) — SkySwitch is a cloud-based PBX system that helps IT businesses manage customer communication processes using chat, vo...
6. [HiperMe\!](https://www.softwareadvice.co.uk/software/416977/hiperme) — 4.8/5 (10 reviews) — HiperHiperMe\! is a unified communications and contact center platform designed to meet the needs of businesses in ter...
7. [UCx](https://www.softwareadvice.co.uk/software/364096/ucx) — 4.2/5 (10 reviews) — Stay connected from anywhere with the flexibility of UCx. The integrated enterprise-grade VoIP calling allows you to ...
8. [Steam-connect](https://www.softwareadvice.co.uk/software/375575/steam-connect) — 4.9/5 (9 reviews) — Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solu...
9. [Centralpoint](https://www.softwareadvice.co.uk/software/93286/centralpoint) — 4.6/5 (9 reviews) — Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based...
10. [VOXOX](https://www.softwareadvice.co.uk/software/5543/voxox-hosted-pbx) — 3.1/5 (9 reviews) — Voxox Hosted PBX is a cloud-based business VoIP phone system for SMBs that allows organizations to communicate with t...
11. [Diabolocom](https://www.softwareadvice.co.uk/software/434339/diabolocom) — 4.9/5 (9 reviews) — Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunic...
12. [IPscape](https://www.softwareadvice.co.uk/software/357291/ipscape) — 4.9/5 (8 reviews) — Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scal...
13. [KrispCall](https://www.softwareadvice.co.uk/software/364991/krispcall) — 3.8/5 (8 reviews) — KrispCall is an AI-powered phone app designed for modern businesses, offering a comprehensive suite of features withi...
14. [InGenius](https://www.softwareadvice.co.uk/software/119710/ingenius) — 4.9/5 (8 reviews) — Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage a...
15. [Broadcaster Mobile](https://www.softwareadvice.co.uk/software/390994/broadcaster-mobile) — 5.0/5 (7 reviews) — Broadcaster Bot is an innovative product from Concepto Móvil that provides a comprehensive solution for serving custo...
16. [CM.com Communications Platform](https://www.softwareadvice.co.uk/software/267356/cm-com-communications-platform) — 4.9/5 (7 reviews) — CM.com Communications Platform allows users to engage with their customers via all mobile channels and enhance the cu...
17. [Third Lane](https://www.softwareadvice.co.uk/software/300877/third-lane) — 4.3/5 (7 reviews) — Thirdlane Multi-Tenant PBX is a standout platform in the telecommunications space. It offers an unbeatable combinatio...
18. [ITC Cloud](https://www.softwareadvice.co.uk/software/433706/itc-cloud) — 4.4/5 (7 reviews) — Streamline business communication with ITC Cloud, the definitive game-changer in unified communications. Effortlessly...
19. [Callbox](https://www.softwareadvice.co.uk/software/427356/callbox) — 4.9/5 (7 reviews) — Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a c...
20. [VoiceShot](https://www.softwareadvice.co.uk/software/175546/voiceshot) — 4.8/5 (6 reviews) — Voice Shot is a cloud phone solution that helps businesses streamline operations related to call forwarding, screenin...
21. [SnapCall](https://www.softwareadvice.co.uk/software/312074/snapcall) — 4.8/5 (6 reviews) — SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers. It's always been thought ...
22. [DialerHQ](https://www.softwareadvice.co.uk/software/352668/2nd-phone-number) — 4.0/5 (6 reviews) — The best thing about this app is that it works globally. Yes, you can call anyone, anytime you want, from anywhere ar...
23. [Aline](https://www.softwareadvice.co.uk/software/253475/aline) — 4.3/5 (6 reviews) — Aline is a cloud-based VoIP solution that helps businesses streamline remote communication via video conferences, liv...
24. [Textr Team](https://www.softwareadvice.co.uk/software/351059/textrteam) — 4.3/5 (6 reviews) — Textr Team is a business phone system with text messaging and CRM capabilities. Textr Team caters to small businesses...
25. [SanCCS](https://www.softwareadvice.co.uk/software/443166/sanccs) — 5.0/5 (6 reviews) — SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of exp...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

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It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.\nThe platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.\nThe quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.\nThe Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.\nEach interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.\nThe Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.softwareadvice.co.uk/software/325742/inx-app","@type":"ListItem"},{"name":"PhoneIQ","position":3,"description":"Next-Gen CTI & Phone System built for Salesforce. Leverage our fully integrated power dialer, local presence, voicemail drop, Salesforce call routing, call recording, native reporting, and more with our all-in-one communication solution.\n\nREPORTING & ANALYTICS\nLeverage real-time reporting with Live Call monitoring, whisper and barge. Track overall performance with historical reports and correlate your PhoneIQ data with Salesforce data to measure the true impact of your contact center operation.\n\nSALESFORCE CALL ROUTING\nAutomatically connect callers to the right agent with Salesforce powered IVR technology. Route calls to contact, lead, account, opportunity or case owners.\n\nADVANCED CALL CENTER FEATURES\nProgressive call center technology built for modern teams. Top features include: IVR, Call Recording, Call Queues, Disposition Code, Queue Position and Avg. Wait Time Announcements, Advanced Call Controls, Supervisor Console, Reporting & KPI’s, Power Dialer, Call Tagging, Call Comments and much more! New features pop up every month at no extra cost.\n\nGLOBAL REACH\nInstantly expand your business presence globally with local or toll free numbers in 50+ countries, allowing you to sell and service customers as if you were based locally. Easily deploy agents anywhere in the world with our globally distributed network that spans across 4 continents and ensures rock solid quality and availability 24/7.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59ac7c0e-bf8f-4267-a206-dae6abf2c6f7.jpeg","url":"https://www.softwareadvice.co.uk/software/221224/phoneiq","@type":"ListItem"},{"name":"InfiniTalk","position":4,"description":"InfiniTalk is a contact center management with CRM, SMS, chat application, short messages, IVR, call recording, text analysis and more. 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Additionally, it enables employees to access contact center information, including call center reports, agent availability, dialed number identification service (DNIS) statistics, and abandoned calls. \n\nSkySwitch provides an application programming interface (API), which facilitates integration with several third-party applications, including Connectwise, QuickBooks, ReachUC, Microsoft Teams, and Twilio. Pricing is available on request, and support is extended via phone, email, documentation, and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/217ad5fa-c37f-48b3-8248-bfa1f46aef78.png","url":"https://www.softwareadvice.co.uk/software/342221/skyswitch","@type":"ListItem"},{"name":"HiperMe!","position":6,"description":"HiperHiperMe! is a unified communications and contact center platform designed to meet the needs of businesses in terms of internal collaboration and customer engagement. With a wide range of advanced features and functionalities, HiperMe! positions itself as a comprehensive and highly efficient solution in the field of enterprise communications.\n\nOne of the standout features of HiperMe! is its focus on unified communication. The platform integrates multiple communication channels, such as phone calls and real-time chats, into a single user-friendly interface. This allows users to access all their communication tools from one place, enhancing productivity and efficiency in the workplace. HiperMe! also stands out for its focus on customization and scalability. The platform adapts to the specific needs of each company, allowing customization of workflows, configuration of routing rules, and creation of customer service scripts. Furthermore, HiperMe! is a scalable solution that can grow alongside the business, accommodating changing demands and supporting increased communication volume.\n\nHiperMe! 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With its extensive set of features and advanced functionalities, HiperMe! helps organizations optimize their communications, increase productivity, and deliver exceptional customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/514d6040-4524-4b08-bd62-111aedf87eb5.jpeg","url":"https://www.softwareadvice.co.uk/software/416977/hiperme","@type":"ListItem"},{"name":"UCx","position":7,"description":"Stay connected from anywhere with the flexibility of UCx. The integrated enterprise-grade VoIP calling allows you to make calls from a phone, mobile device or tablet giving you the ultimate flexibility to stay connected with your team.\n\nCollaborating with your team is easy when you have UCx at your disposal. Benefit from secure individual and group messaging, custom presence status and unique team spaces where you can meet and collaborate. \n\nUCx allows you to host meetings with best-in-class features including high-quality video, screen sharing, chat, whiteboarding and more to increase productivity and gain new perspectives easily. Boost your team collaboration with an easy-to-use meeting solution that gets everyone on the same page.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8934d66-ea7c-4947-bbd8-eb64a4b4d788.jpeg","url":"https://www.softwareadvice.co.uk/software/364096/ucx","@type":"ListItem"},{"name":"Steam-connect","position":8,"description":"Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. 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Steam-connect is therefore the ideal source of power for every conversation. All customer contact channels in one solution.\n\nWith Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track.\n\nOur conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. And best of all; you only pay for what you use .\n\nCustomer contact on all channels:\nContact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Fortunately, there is Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all.\n\nCustomer contact where and when you want:\nYou can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you.\n\nFor every company with customer contact:\nA wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e89903a-fbd5-430e-8c21-3dfd6df907a0.png","url":"https://www.softwareadvice.co.uk/software/375575/steam-connect","@type":"ListItem"},{"name":"Centralpoint","position":9,"description":"Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based technology which be installed either on-premise or in the cloud. It is an N-Tiered, highly scalable, roles based Knowledge Management solution. It is in use by over 350 organizations worldwide, and is typically used as an enterprise grade Intranet, and/or for private, log in solutions for partners and clients.\n\nCentralpoint aggregates disparate data (structured and unstructured) automatically, via it’s scheduled Data Transfer routines. Centralpoint also provides data mining, and metadata enrichment in which to maximize federate search for all users based on their roles. Centralpoint easily integrates with back office technologies such as SharePoint,\nPeoplesoft, Workday, SAP, Oracle and others to allow for a central point of access in which to search, and monitor all user activity.\n\nCentralpoint additionally provides detailed user reporting, including online learning and gamification in which to consolidate compliance of all users. For qualified opportunities, Oxcyon is prepared to build a live, functional, proof of principal solution prior to any client’s engagement to prove it’s many capabilities... free of charge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ce6a40e7-21ce-4cb5-92da-c8ec5205fc89.png","url":"https://www.softwareadvice.co.uk/software/93286/centralpoint","@type":"ListItem"},{"name":"VOXOX","position":10,"description":"Voxox Hosted PBX is a cloud-based business VoIP phone system for SMBs that allows organizations to communicate with their customers. Key features include the ability to set multiple phone numbers as a single PBX extension, real-time call logs and click-to-dial functionality with emails and Web pages.\n\n\nVoxox Hosted PBX provides add-ons, such as an auto attendant featuring Interactive Voice Response and time-of-day routing, a conference bridge with free calls within customers’ networks, call recording and Internet fax. It also helps businesses to manage multiple locations through a single bill. The solution offers free calls between multiple office locations of the customer network.\n\n\nVoxox Hosted PBX has SIP trunks feature that offer a failover mode for emergency situations in which calls can be routed via a number provided by the customer. It also enables users to set on hold custom message or music. Support is offered via email and an online ticket.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a668373-340f-4aec-8954-ae3a1f6d6406.png","url":"https://www.softwareadvice.co.uk/software/5543/voxox-hosted-pbx","@type":"ListItem"},{"name":"Diabolocom","position":11,"description":"Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunications, insurance, banking, and market research industries.\n\nThe software has key features like IVR for interactive voice response, ACD for automatic call distribution, web call back, and contact center functionalities. The IVR feature provides call routing and self-service options for callers. The ACD feature distributes incoming calls to available agents. The web call-back feature allows customers to request a callback from the call center. The contact center software handles inbound and outbound calls, call monitoring, and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1837e969-0a66-42d4-bc83-efa051684351.png","url":"https://www.softwareadvice.co.uk/software/434339/diabolocom","@type":"ListItem"},{"name":"IPscape","position":12,"description":"Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, the contact center technology integrates with Microsoft Teams, Microsoft Power BI and Microsoft Dynamics. Connect with customers through voice, webchat, email and SMS. The platform includes advanced integration capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64838adc-1965-474a-90b6-308e36763614.png","url":"https://www.softwareadvice.co.uk/software/357291/ipscape","@type":"ListItem"},{"name":"KrispCall","position":13,"description":"KrispCall is an AI-powered phone app designed for modern businesses, offering a comprehensive suite of features within a single platform. By integrating effortlessly with your CRM, KrispCall provides a complete business phone solution that enhances your global operations. With access to phone numbers in over 100 countries, you can maintain a consistent and professional image wherever you do business. The platform also provides USA non-VoIP numbers, enabling reliable two-factor authentication (2FA).\n\nKrispCall empowers sales teams with its Power Dialer, enabling efficient lead connections, while Call Coaching allows managers to provide real-time guidance, optimizing every interaction for success. The Bulk SMS feature amplifies your outreach efforts, driving targeted campaigns that boost engagement and impact.\n\nThe platform includes advanced features such as Multi-level IVR, a Dialer, Call Transcripts, and Voicemail Transcripts, further strengthening its functionality and versatility.\n\nAs KrispCall evolves, its AI-driven capabilities will continue to enhance your operations, with features like automated call transcription and intelligent response suggestions fully integrated into your business phone system. By consolidating these essential tools into one powerful platform, KrispCall eliminates the need for multiple solutions, allowing your business to thrive and focus on what truly matters—your customers and growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa5aa0a6-4abf-4b88-9630-25ba8bad9403.png","url":"https://www.softwareadvice.co.uk/software/364991/krispcall","@type":"ListItem"},{"name":"InGenius","position":14,"description":"Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage and report on customer call interactions on a unified platform. It integrates telephony systems with customer relationship management applications, allowing administrators to streamline all operations, from inbound or outbound calling to report generation within the existing business CRM.\n\n\nIt includes a screen pop functionality, which automatically displays customer data on agents' screens before calls are answered. A click to dial module equips agents to click and call any number from within the CRM and maintain automated logs for managers to track progress on leads. Additionally, CRM Screen Transfer allows agents to improve productivity by ensuring all information captured by users is automatically transferred when calls are forwarded to subsequent agents.\n\n\nIngenius facilitates integration with several third-party applications such as Microsoft Dynamics 365, Salesforce, ServiceNow, Twilio, Genesys, Cisco, Avaya and more. Pricing is available on request and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d06d4d13-161f-4477-9c61-005d89b9dac4.png","url":"https://www.softwareadvice.co.uk/software/119710/ingenius","@type":"ListItem"},{"name":"Broadcaster Mobile","position":15,"description":"Broadcaster Bot is an innovative product from Concepto Móvil that provides a comprehensive solution for serving customers through conversations on various platforms, such as WhatsApp, Facebook Messenger, Google Business Chat, and RCS.\n\nThe platform integrates multiple communication channels so that companies can converse with their customers, coordinate their internal teams and business partners, all in one place and efficiently.\n\nThe solution allows for sending mass messages through WhatsApp Business by using customizable templates for different types of messages, such as notifications, promotions, appointment reminders, among others.\n\nMoreover, Broadcaster Bot offers the option of configuring chatbots and virtual agents that can answer customers' frequently asked questions, automating the customer service process and reducing operational costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f9bb0d3-4575-487e-9b0c-45f773af5480.png","url":"https://www.softwareadvice.co.uk/software/390994/broadcaster-mobile","@type":"ListItem"},{"name":"CM.com Communications Platform","position":16,"description":"CM.com Communications Platform allows users to engage with their customers via all mobile channels and enhance the customer experience they offer.\n\nCM.com’s Communication Platform connects users with their customers through multiple messaging channels via the Business Messaging API, SMS Messages via the SMS Gateway, and voice calls via the Voice API or SIP Trunk. \n\nThe Business Messaging API gives access to many popular messaging channels such as Instagram, WhatsApp, Twitter, Facebook Messenger, RCS, Apple Messages for Business, and many more. Users are provided with the right tools for upscaling and can also add new channels with just a few lines of code.  \n\nThe SMS Gateway makes it easy for businesses to send notifications, text messages, and verifications globally via a georedundant Cloud Platform. \n\nThe Voice API or SIP Trunk allows businesses to start handling outbound and inbound calls within minutes whilst helping save costs and providing anti-fraud insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90210f23-4755-459b-9638-cdd859e61724.png","url":"https://www.softwareadvice.co.uk/software/267356/cm-com-communications-platform","@type":"ListItem"},{"name":"Third Lane","position":17,"description":"Thirdlane Multi-Tenant PBX is a standout platform in the telecommunications space. It offers an unbeatable combination of advanced PBX and UC features, at an affordable price point. Beyond reliable VoIP telephony and advanced contact center solutions, Thirdlane seamlessly integrates private messaging, conferencing, and CRM integration in an unparalleled fashion.\nComplimentary access to the feature-rich Thirdlane Connect app elevates the experience across devices. Employees benefit from comprehensive collaboration tools including chat, calling, screen sharing, and CRM tools, enabling efficient communication both internally and externally.\nWhen bundled together, these capabilities create an unrivaled communications ecosystem, providing a compelling value proposition to all types of organizations, from enterprises to SMBs, MSPs, UCaaS providers, and resellers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85b6cc84-2d56-4ce2-b3d8-b811fbbe1ba6.png","url":"https://www.softwareadvice.co.uk/software/300877/third-lane","@type":"ListItem"},{"name":"ITC Cloud","position":18,"description":"Streamline business communication with ITC Cloud, the definitive game-changer in unified communications. Effortlessly collaborate from anywhere, be it your trusty desk phone, handy cell phone, or reliable computer.\n\nBut what distinguishes ITC Cloud is our relentless commitment to your success. Our 24/7 help desk guarantees uninterrupted support, maintaining your business's peak performance. Our focus is enhancing your efficiency and surpassing your customer experience expectations. We're your allies from inception to long-term implementation. Place your trust in ITC Cloud to elevate your business communication to new heights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d895475-e323-437c-a6f7-84a5c98493da.png","url":"https://www.softwareadvice.co.uk/software/433706/itc-cloud","@type":"ListItem"},{"name":"Callbox","position":19,"description":"Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools.\n\nCallbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp.\n\nThe Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d1f9574-1f7c-4c1f-b52c-a3f361290e1b.png","url":"https://www.softwareadvice.co.uk/software/427356/callbox","@type":"ListItem"},{"name":"VoiceShot","position":20,"description":"Voice Shot is a cloud phone solution that helps businesses streamline operations related to call forwarding, screening, transfer, blocking and more. The urgent alert module lets users broadcast text and voice messages to create public awareness during emergencies such as fire, security threats, severe weather conditions, and more.\n\n\nVoice Shot enables businesses to automatically send all voicemails directly to linked email addresses in WAV file format, ensuring timely delivery of all messages. It allows customers to utilize speech recognition technology and submit responses via pre-configured voice menus. Additionally, professionals can create personalized voice messages for recipients using text-to-speech technology.\n\n\nVoiceShot comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It also provides iOS and Android mobile applications, which lets users receive notifications remotely. It is available on monthly subscriptions and support is extended via email, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/920eaca6-7a0a-4fdc-b664-632ce7d4afaf.png","url":"https://www.softwareadvice.co.uk/software/175546/voiceshot","@type":"ListItem"},{"name":"SnapCall","position":21,"description":"SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers.\n\nIt's always been thought that sales should be done in-person, but the e-commerce growth and the pandemic has changed the way we communicate with customers, and now more and more deals and interactions with customers are done online worldwide. But still companies struggle to achieve the same high conversion rates as in-person sales. \n\n----------------------------------------------------------------------------------\nConversion using Chat: 5% \nConversion by Video Chat: 20%\nOffline conversion: 25-35%\n----------------------------------------------------------------------------------\nSnapCall helps companies move into a new era of virtual sales and continuing geographical sales expansion by keeping conversions, customer engagement and satisfaction at the same level or even higher as in-person customer contact. SnapCall is the missing link to provide a truly omnichannel experience. \n\n- Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the LiveChat with the customer:\n- Connect hot leads with your salespeople in seconds! Offer online consultations with the customer during a video chat; \n- Extend omnichannel experiences beyond traditional stores by providing Live Video Shopping: merge online and in-store customer experience;\n- Transform customer assistance from automated response interactions to personalized communication. Deliver qualified customer support without leaving the live chat and with the best operational efficiency. Increase customer retention and up-selling.\n\nBook a consultation with us to learn more about transforming your online customer experience!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9927381e-9f94-4d4c-acd9-b4fef997eae4.png","url":"https://www.softwareadvice.co.uk/software/312074/snapcall","@type":"ListItem"},{"name":"DialerHQ","position":22,"description":"The best thing about this app is that it works globally. Yes, you can call anyone, anytime you want, from anywhere around the world, with zero hidden charges. What serves as an icing on the cake is the great call quality. So, you can have an amazing calling experience with 2nd Number.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad5abce3-6fc2-4483-957c-2b47810f7a5e.png","url":"https://www.softwareadvice.co.uk/software/352668/2nd-phone-number","@type":"ListItem"},{"name":"Aline","position":23,"description":"Aline is a cloud-based VoIP solution that helps businesses streamline remote communication via video conferences, live chat, call routing and more. Callers can use unlimited local and long-distance calls to the United States and Canada, to connect with colleagues or customers. It offers a ring group feature that allows users to make all extensions ring simultaneously each time someone dials an extension.\n\nThe centralized dashboard enables employees to view whether another employee is available to take a call without having to ask. Users can also set their status to let other users know when they are or aren't available. Additionally, members can also link their personal and professional contacts directories, add manual contacts when needed, then view the entire list from a unified interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da7cfd1a-e54a-4955-97a0-136c99cd0c88.png","url":"https://www.softwareadvice.co.uk/software/253475/aline","@type":"ListItem"},{"name":"Textr Team","position":24,"description":"Textr Team is a business phone system with text messaging and CRM capabilities. Textr Team caters to small businesses and teams across various industries.\n\n Key features of Textr Team include the ability to purchase phone numbers, enable text messaging on landlines, set up an interactive voice response (IVR) system, access a lightweight customer relationship management (CRM) system, and share contacts across the team.\n\n Textr Team is a cloud-based solution, so no hardware or software is required. Support is available via phone, email, and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c41c325-e30e-4e87-b786-5122d3f4e32b.png","url":"https://www.softwareadvice.co.uk/software/351059/textrteam","@type":"ListItem"},{"name":"SanCCS","position":25,"description":"SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of experience, we have created a call center solution named SanCCS that enables businesses to add agents to different departments and efficiently route their calls for faster growth. SAN Software is known as the best Call Center Software Solution provider in the market today, if you are looking for an advanced and widely-accepted call center solution for your business, consider.\n\nSanCCS provides Blended Dialer, Quality Module, Co-Browsing and Omni-Channel platforms like WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, video calling and Ticket Management Software.\n\nMain Features : Multiple Dialing Modes, Dynamic Agent Pacing, Automated Call Distribution, API Integration, and Missed Call Auto Call Backs and may more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f337013b-f725-4d7d-83a4-f396eb1ef82c.png","url":"https://www.softwareadvice.co.uk/software/443166/sanccs","@type":"ListItem"}],"numberOfItems":25}
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