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description: Page 6 - Discover the best Telephony Software for your organisation. Compare top Telephony Software tools with customer reviews, pricing and free demos.
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title: Page 6 - Best Telephony Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software) > [Page 6](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software?page=6)

# Telephony Software

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## Products

1. [Adversus](https://www.softwareadvice.co.uk/software/87920/adversus) — 4.8/5 (18 reviews) — Adversus Dialer is a cloud-based auto-dialer and customer relationship management (CRM) solution designed to help sma...
2. [Ring4](https://www.softwareadvice.co.uk/software/149899/ring4) — 4.1/5 (18 reviews) — Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, internatio...
3. [TalkChief](https://www.softwareadvice.co.uk/software/204802/talkchief) — 4.9/5 (18 reviews) — TalkChief isn't just a business phone system; it's your partner in enhancing communication for call centers, startups...
4. [Yodel](https://www.softwareadvice.co.uk/software/91207/yodel) — 4.0/5 (18 reviews) — Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts....
5. [Calilio](https://www.softwareadvice.co.uk/software/517054/Calilio) — 4.3/5 (18 reviews) — Calilio is a AI powered cloud phone system that leverages VoIP technology to integrate a company's communication need...
6. [DeepCall](https://www.softwareadvice.co.uk/software/504998/DeepCall) — 4.9/5 (18 reviews) — DeepCall by Sarv is an enterprise-grade cloud communication platform designed for organizations that require secure, ...
7. [EasyCall Cloud](https://www.softwareadvice.co.uk/software/276085/easycall-cloud) — 4.4/5 (17 reviews) — EasyCall Cloud is a cloud-based solution designed to help call centers manage inbound and outbound calls. This soluti...
8. [Vocalcom Hermes360](https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360) — 4.9/5 (17 reviews) — Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increas...
9. [Comm-unity](https://www.softwareadvice.co.uk/software/2769/fonality) — 3.5/5 (16 reviews) — Comm-unity by NetFortris (formerly Fonality) is a cloud-based communication and collaboration business phone system t...
10. [Nectar Desk](https://www.softwareadvice.co.uk/software/348480/nectar-desk) — 4.6/5 (16 reviews) — Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center f...
11. [eVoice](https://www.softwareadvice.co.uk/software/363695/evoice) — 3.3/5 (16 reviews) — eVoice is a web-based virtual phone system designed to help small businesses streamline communication with customers....
12. [Vodia PBX](https://www.softwareadvice.co.uk/software/51857/vodia) — 4.7/5 (16 reviews) — Vodia PBX is a hybrid VoIP PBX solution that caters to businesses in industries like healthcare, education, call cent...
13. [ICR Evolution](https://www.softwareadvice.co.uk/software/361026/icr-evolution) — 4.6/5 (16 reviews) — ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It ha...
14. [eXsight](https://www.softwareadvice.co.uk/software/162367/tem-suite) — 4.3/5 (14 reviews) — eXsight by MTS is a telecom expense management suite. In the system, telecom expenses are attached to telecom assets,...
15. [Dialing Innovations Call Center Application Suite](https://www.softwareadvice.co.uk/software/67857/dialing-innovations) — 4.8/5 (14 reviews) — Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and...
16. [BeInContact](https://www.softwareadvice.co.uk/software/330047/beincontact) — 4.4/5 (14 reviews) — BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...
17. [CircleLoop](https://www.softwareadvice.co.uk/software/179530/circle-loop) — 4.5/5 (13 reviews) — Circle Loop is a cloud-based VoIP solution that provides phone systems that are accessible via desktop and mobile dev...
18. [Jet Interactive](https://www.softwareadvice.co.uk/software/320869/jet-interactive) — 4.8/5 (13 reviews) — Jet Interactive is a cloud-based call tracking system that helps call centers manage inbound calls, business telephon...
19. [Pascom Cloud](https://www.softwareadvice.co.uk/software/318962/pascom-cloud) — 3.8/5 (13 reviews) — Upgrade your business communications with the pascom cloud phone system. With an easy-to-use, all-in-one feature set,...
20. [Spearline](https://www.softwareadvice.co.uk/software/333794/spearline) — 4.5/5 (13 reviews) — Spearline is a communication quality assurance tool that helps organizations analyze telecommunication services to en...
21. [Intalk.io](https://www.softwareadvice.co.uk/software/244062/intalk-io) — 4.1/5 (13 reviews) — intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service,...
22. [LeadDesk](https://www.softwareadvice.co.uk/software/450657/LeadDesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. T...
23. [Doocti](https://www.softwareadvice.co.uk/software/263464/doocti) — 4.8/5 (12 reviews) — Doocti in an IVR and predictive dialer solution that allows businesses to seamlessly integrate the platform with seve...
24. [VIS Centralino in Cloud](https://www.softwareadvice.co.uk/software/411192/vis-centralino-in-cloud) — 4.7/5 (12 reviews) — VIS Centralino in Cloud is a solution that helps businesses perform call autonomy, record audio messages, and set per...
25. [Kiamo](https://www.softwareadvice.co.uk/software/244884/kiamo) — 4.2/5 (11 reviews) — Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Cust...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software)

## Links

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-----

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TalkChief brings this vision to life, making communication smoother and more human.\n\nKey features such as automated notifications, call recording, interactive voice response (IVR), and skill-based routing empower you to navigate communication challenges effortlessly. Dive into detailed reports, track key performance indicators (KPIs) on intuitive dashboards, and use filters to easily find specific conversations. With TalkChief, administrators have the tools to tailor communication strategies for maximum impact.\n\nManagers can take advantage of dynamic call routing, directing calls to team members based on language, location, and other individual traits. This personalized touch ensures that your team operates at its best.\n\nTalkChief doesn't just stop at communication; it integrates seamlessly with third-party helpdesk, collaboration, and customer relationship management (CRM) systems. This interconnected approach ensures that your communication ecosystem aligns perfectly with your existing tools and processes.\n\nAvailable through convenient monthly or annual subscriptions, TalkChief provides robust support via FAQs, live chat, a knowledge base, and various online resources. It's more than a business phone system; it's a personalized communication solution tailored to elevate your business experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4c716c-56a5-426c-8a07-36bbc7464f0d.jpeg","url":"https://www.softwareadvice.co.uk/software/204802/talkchief","@type":"ListItem"},{"name":"Yodel","position":4,"description":"Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts. Key features include canned responses, speech recognition, call recording, conference calling, notifications, and comments. \n\n\nBusinesses can use Yodel to set up welcome messages for incoming calls and record a custom message for calls directed to voicemail. The solution lets team members manage and filter calls from queues, monitor active calls and transcribe them in text or audio formats. Additionally, the application enables agents to analyze caller intent and route them to respective departments using voice IVR. \n\n\nYodel integrates with multiple third-party platforms such as Slack, Drift, Integromat, Dialogflow, Microsoft Teams, Freshdesk, G Suite, JIRA Software, LinkedIn, and more. It comes with a mobile application for iOS. The solution is available on monthly subscriptions and support is provided via phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/153c3cc8-5fb9-40c8-b2b9-1e88c836cd97.png","url":"https://www.softwareadvice.co.uk/software/91207/yodel","@type":"ListItem"},{"name":"Calilio","position":5,"description":"Calilio is a AI powered cloud phone system that leverages VoIP technology to integrate a company's communication needs into a centralized interface. The platform includes features such as number sharing, which allows multiple users to handle calls on a single business phone number. Calilio also provides an interactive voice response system that guides customers to the right agent or department. Additionally, the solution offers call monitoring capabilities and voicemail transcription, which turns voice messages into text for easy review.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86c2d4ec-1d0c-4daa-853a-9854f8117bf3.jpeg","url":"https://www.softwareadvice.co.uk/software/517054/Calilio","@type":"ListItem"},{"name":"DeepCall","position":6,"description":"DeepCall by Sarv is an enterprise-grade cloud communication platform designed for organizations that require secure, intelligent, and scalable customer engagement. The platform offers a comprehensive suite of tools, including voice broadcasting, SMS, and WhatsApp Business API, to facilitate omnichannel communication. Its AI-powered features, such as conversational AI agents and speech-to-text, help speed up issue resolution by pre-profiling calls before they reach a live agent. Key capabilities for advanced call handling include sticky agent routing, number masking, and multi-layer dispositions, while customizable dashboards allow decision-makers to monitor performance with real-time analytics. DeepCall also provides pre-built integrations with popular CRM systems like Salesforce, along with open APIs for custom integrations.\n\nThe primary benefits of using DeepCall include enabling omnichannel engagement, improving first-contact resolution with AI-assistance, and ensuring resilience and scalability to handle millions of interactions seamlessly. The platform is ideal for a wide range of clients, including enterprises and SMBs in sectors like banking, healthcare, and e-commerce, as well as government and public safety bodies managing emergency helplines. It is also well-suited for tech-driven organizations and companies across India, APAC, and other global emerging markets that need a secure and compliant communication infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9232036c-5b9e-4f9a-9789-3ff52e3bbdaf.png","url":"https://www.softwareadvice.co.uk/software/504998/DeepCall","@type":"ListItem"},{"name":"EasyCall Cloud","position":7,"description":"EasyCall Cloud is a cloud-based solution designed to help call centers manage inbound and outbound calls. This solution is available in multiple languages including English, Italian, and Spanish. EasyCall Cloud provides various features for international call and contact venters including a predictive dialer, call recording, appointment management, real-time reporting, and more. Additionally, EasyCall Cloud is GDPR-compliant and provides data security and encryption in the cloud. The EasyCall Agents mobile app is available for iOS and Android devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d3001f7e-cd78-4085-b3d8-94e3aa0d6d78.jpeg","url":"https://www.softwareadvice.co.uk/software/276085/easycall-cloud","@type":"ListItem"},{"name":"Vocalcom Hermes360","position":8,"description":"Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increase their agents’ productivity. The software provides the necessary tools to allow agents to deliver answers and support through all communication channels. the platform offers a real-time dashboard of all contact center activity. The software also allows companies to oversee their agents' performance and productivity which helps them supervise and optimize their performance.\n\nThe software offers features such as:\n\n- Inbound and Outbound calls\n- Omnichannel contact center solution\n- AI-Ready contact center \n- Easy CRM Integration \n- Native reports and analytics \n- CCaaS","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0b9b1f1-60a3-45a4-9acc-880078f230ad.jpeg","url":"https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360","@type":"ListItem"},{"name":"Comm-unity","position":9,"description":"Comm-unity by NetFortris (formerly Fonality) is a cloud-based communication and collaboration business phone system that caters to all business sizes. Comm-unity scales easily as your business grows, always works when you need it, and gives your team the latest functionality at their fingertips.\n\nWhy Comm-unity by NetFortris?\n•\tGet more done\n•\tCut your costs\n•\tWork Anywhere\n•\tControl your system\n•\tExpand easily\n•\tOffload upkeep\n\nWho is Comm-unity by NetFortris for?\n•\tSMBs\n•\tMid Market\n•\tEnterprise\n•\tRetail \n•\tFinance \n•\tFood & Beverage\n•\tInsurance \n•\tProfessional Practices \n•\tBusiness Continuity \n•\tHybrid Work Environments\n•\tWork from Home\n\nSimplify the way your team collaborates with your personal Heads Up Display for Desktop and Mobile. Access myHUD from anywhere – on your PC, laptop or smartphone.\n\nmyHUD Desktop\n\nWith a Comm-unity subscription and myHUD Desktop, you’ll get access to 100+ business phone features and advanced UC features, such as:\n•\tUnlimited Calling\n•\tPull-out Softphone Client\n•\tInstant Messaging\n•\tAudio Conferencing\n•\tVideo Conferencing & Web Meetings\n•\tAlways-On Call Recording\n•\tContact Center\n•\tVisual IVR/Auto Attendant\n•\tRing Groups\n•\tHotdesking\n•\tLocal Number\n•\tBusiness Texting\n•\tPaperless Fax\n•\tOffice 365 Integration\n•\tCall Reporting\n•\tWeb Launcher – Web App Integration\n•\tActive Directory Integration – SSO\n\nmyHUD Mobile\n\nTake control and command your business communications from the palm of your hand. Access Comm-unity calling, chat, presence and call handling features from your smartphone for a seamless transition from the office to work from home or on the go.\nmyHUD Mobile is easy to use and simple to manage using an intuitive graphical interface.\nWith myHUD Mobile you can:\n•\tMake and receive calls using your extension and office caller ID\n•\tUse the device you love most - your own!\n•\tKeep myHUD running in the background so you never miss a call or chat\n•\tUse visual voicemail to see who left a message, when & how long the message is\n•\tKeep your mobile number private\n•\tChat with users and sync conversations to myHUD Desktop\n•\tPut calls on hold, transfer them to others, or to your own office phone\n•\tControl when you're available with statuses","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3e864a7c-3bfb-4c62-98a3-c819f03ca2e2.png","url":"https://www.softwareadvice.co.uk/software/2769/fonality","@type":"ListItem"},{"name":"Nectar Desk","position":10,"description":"Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics.\n\nNectar Desk allows users to set up separate call queues; customize business hours, messages and hold music; and configure IVR functions. Calls can be recorded, forwarded to other phones and routed using skills-based routing.\n\nNectar Desk provides managers with agent analytics tools, which allow them to check in on key agent metrics such as average handling time, missed call ratio and agent statuses. This information can help call centers assess agent performance and manage their staffing. Managers can also use call monitoring, barging and whispering to assist agents. Nectar Desk also integrates with customer relationship management (CRM) platforms.\n\nPricing is per user per month. Support is available online, via email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07515ecd-becf-494e-87f0-0fbfacb43e17.png","url":"https://www.softwareadvice.co.uk/software/348480/nectar-desk","@type":"ListItem"},{"name":"eVoice","position":11,"description":"eVoice is a web-based virtual phone system designed to help small businesses streamline communication with customers. Features include web conferencing, recording, sequential ringing, online faxing, call queuing and recording.\n\n\nThe solution enables organizations to select phone numbers, create a custom greeting message for customers and perform suitable call routing. Using its voicemail feature, users can access messages remotely, receive text transcriptions and notifications about calls via emails or text. It helps agents verify and identify callers using caller ID, letting employees block, transfer or answer calls accordingly.\n\n\neVoice also offers an auto-attendant feature, which enables owners to automate call forwarding to required agents using extensions pre-added to the system. It comes with mobile applications for iOS and Android. The solution is available in both monthly and annual subscriptions and support is provided via phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ae310e5-4a14-4329-8bcf-6126c2b2e9cc.png","url":"https://www.softwareadvice.co.uk/software/363695/evoice","@type":"ListItem"},{"name":"Vodia PBX","position":12,"description":"Vodia PBX is a hybrid VoIP PBX solution that caters to businesses in industries like healthcare, education, call centers and hospitality. It helps them to manage communications within organizations and with external clients. The solution can be deployed on-premise or hosted in the cloud.\n\n\nFor hosted PBX licenses, Vodia supports multi-tenancy operation which allows users to manage several organizations through a single instance of the software. Users can integrate a number of hardware and software components including softphones, mobile phones, email services and text messaging, as well as a number of extensions.\n\n\nOther features include auto-attendants, call recording, mailboxes, automatic call distribution, conference calling, park orbiting and paging. Communication with Voida PBX is encrypted based on TLS and SRTP. It also supports ZRTP end-to-end encryption.\n\n\nServices offered are priced based on extensions and PBX features. Support is available via phone, email and through an online ticket portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e698125-9af6-48fa-b8f6-13a7853e8b01.png","url":"https://www.softwareadvice.co.uk/software/51857/vodia","@type":"ListItem"},{"name":"ICR Evolution","position":13,"description":"ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It has served a variety of clients, from large outsourcers to small and medium companies, who use the solution for multiple purposes such as customer care, telesales and debt collections.\n\nInbound channels include voice, email, SMS, live chat, Whatsapp,Twitter, Telegram and Facebook Messenger. Outbound campaigns come with predictive, preview and progressive dialers, agentless mode and dynamic scripts. From reporting and analytics to CRM integration, ICR Evolution is an end-to-end solution for contact centers of all sizes, industries and currently operates across countries.\n\nIn addition to an Agent mode, ICR Evolution offers a Supervisor and a Designer mode. These viewing modes are designed to enable contact center operatives to use the solution based on their roles.\n\nThe product is available in English, Spanish and French and can be white-labeled and personalized to suit client needs. It is sold through a global network of partners who provide implementation, training and technical support services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701eb5de-7c53-4e55-9c4f-de5f035332b6.jpeg","url":"https://www.softwareadvice.co.uk/software/361026/icr-evolution","@type":"ListItem"},{"name":"eXsight","position":14,"description":"eXsight by MTS is a telecom expense management suite. In the system, telecom expenses are attached to telecom assets, so that companies can maintain the minimum necessary inventory of their telecom assets all the time. The asset management module helps users manage unified communication assets such as video, voice, data and wireless.\n\n\neXsight's invoice management module helps users prevent overspending before invoices are paid. The dispute management and recovery module track all invoice disputes from identification through resolution. The module reports progress along the way.\n\n\nIntegrations include Microsoft, Avaya and Verizon Communications. Support is provided through email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/686513a3-361e-422b-93ea-0ad993be2da5.png","url":"https://www.softwareadvice.co.uk/software/162367/tem-suite","@type":"ListItem"},{"name":"Dialing Innovations Call Center Application Suite","position":15,"description":"Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer.\n\n\nThe solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications.\n\n\nIt provides other features such as intelligent call routing, on-screen display of caller information and answering machine detection. The solution also helps with multiple campaign management, caller ID mapping and list data management.\n\n\nServices are available on a per month subscription basis with support available via email, phone and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0966d86a-966c-45aa-8dcc-51c50d21c96d.png","url":"https://www.softwareadvice.co.uk/software/67857/dialing-innovations","@type":"ListItem"},{"name":"BeInContact","position":16,"description":"BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM & apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bf722b0-276a-4676-9e1e-589a73eff09d.png","url":"https://www.softwareadvice.co.uk/software/330047/beincontact","@type":"ListItem"},{"name":"CircleLoop","position":17,"description":"Circle Loop is a cloud-based VoIP solution that provides phone systems that are accessible via desktop and mobile devices. Key features include call transfer, voicemail to text, call recording, contact management and configurable call menus. \n\n\nThe call analytics panel allows managers to monitor their team’s performance and listen back to call recordings, or barge calls in real time. In addition, the solution allows users to select local, national and mobile numbers to call from.\n\n\nCircle Loop helps teams to collaborate via features such as team voicemail, team greetings and conference calling. Integration include customer relationship management systems as well as apps such as Slack, HipChat and Capsule. Further, CircleLoop supports hardware including Bluetooth sets, speakers and handsets.\n\n\nCircle Loop provides its services on a monthly subscription basis. The solution has mobile apps for Android as well as iOS users and provides support over telephone, email, live chat and in-app chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4657e506-5df9-4e14-bd35-0bbeccb2c5ee.png","url":"https://www.softwareadvice.co.uk/software/179530/circle-loop","@type":"ListItem"},{"name":"Jet Interactive","position":18,"description":"Jet Interactive is a cloud-based call tracking system that helps call centers manage inbound calls, business telephone systems and mobiles services on a unified platform. It offers a customer relationship management (CRM) solution, which enables employees to capture and store customer information in a centralized repository. \n\nThe application allows sales teams to analyze data, configure workflows and gain insight into advertisement channels and sales. Jet Interactive lets professionals track calls from mobile call extension advertisements on search result pages and mobile websites.\n\nPricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dac7a0ef-3d13-4e26-991c-1a5487d0681d.png","url":"https://www.softwareadvice.co.uk/software/320869/jet-interactive","@type":"ListItem"},{"name":"Pascom Cloud","position":19,"description":"Upgrade your business communications with the pascom cloud phone system. With an easy-to-use, all-in-one feature set, pascom offers a cost-effective yet professional cloud communications platform for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ea619ea7-e752-4dd6-9cba-f6da26ed26dd.png","url":"https://www.softwareadvice.co.uk/software/318962/pascom-cloud","@type":"ListItem"},{"name":"Spearline","position":20,"description":"Spearline is a communication quality assurance tool that helps organizations analyze telecommunication services to ensure streamlined functions. The platform lets businesses evaluate audio quality, test connections, define performance benchmarks, check tones and measure the delay between call connectivity and answering","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9049134b-6e68-48b0-84d9-92b59ffcfcf2.jpeg","url":"https://www.softwareadvice.co.uk/software/333794/spearline","@type":"ListItem"},{"name":"Intalk.io","position":21,"description":"intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email, social media, chat to a single platform thus enabling a consistent brand experience. Automate your service workflows with IVRs, Chatbot and Email automation. intalk.io runs on the cloud, in hybrid mode or can be installed on-premise following all internal security protocols.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7518f9b4-c85f-4203-bb7d-5f70881118e1.png","url":"https://www.softwareadvice.co.uk/software/244062/intalk-io","@type":"ListItem"},{"name":"LeadDesk","position":22,"description":"LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place.\n\nLeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need.\n\nWhether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d73c0ab-7bdb-4cfa-bbe6-4dd517cd0775.jpeg","url":"https://www.softwareadvice.co.uk/software/450657/LeadDesk","@type":"ListItem"},{"name":"Doocti","position":23,"description":"Doocti in an IVR and predictive dialer solution that allows businesses to seamlessly integrate the platform with several third-party CRMs, helpdesks and other solutions. It allows customer-facing agents to automatically receive an instant overview of all customer records that are available across various communication channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d367428-60a7-403e-a3d0-e16ed43a9fd9.png","url":"https://www.softwareadvice.co.uk/software/263464/doocti","@type":"ListItem"},{"name":"VIS Centralino in Cloud","position":24,"description":"VIS Centralino in Cloud is a solution that helps businesses perform call autonomy, record audio messages, and set personalized schedules. The traffic analysis module helps provide detailed outgoing and incoming telephone traffic records to the customers accordingly. \n\nKey features include traffic analysis, phone management, voicemail, call monitoring, caller ID, and more. VIS Centralino in Cloud allows users to modify responders to incoming calls on a unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db15f42b-ea1c-476a-aeff-1ee750fc69d3.png","url":"https://www.softwareadvice.co.uk/software/411192/vis-centralino-in-cloud","@type":"ListItem"},{"name":"Kiamo","position":25,"description":"Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Customer Relations. \n\nKiamo offers a smart distribution engine that selects the right advisers for each new interaction, & an ergonomic interface for the teams. It is accessible on-premise or in the cloud.\n\nThey believe that support is essential for the success of a contact center project (integration, advice, training, etc.).\nThe implementation of off-the-shelf solutions meets a need for an unmarked tool.\n\nThus, they believe in the strategic role of partners and their added value for the user of contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d3a094f-fd53-4769-8921-ba7b7f5f81ff.png","url":"https://www.softwareadvice.co.uk/software/244884/kiamo","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software?page=6#itemlist","numberOfItems":25}
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