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description: Page 5 - Discover the best Telephony Software for your organisation. Compare top Telephony Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Telephony Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software) > [Page 5](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software?page=5)

# Telephony Software

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## Products

1. [CloudAgent](https://www.softwareadvice.co.uk/software/103643/ozonetel-cloudagent) — 4.5/5 (32 reviews) — CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via mu...
2. [NUACOM](https://www.softwareadvice.co.uk/software/103829/nuacom) — 4.8/5 (30 reviews) — NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-...
3. [BroadVoice Cloud PBX](https://www.softwareadvice.co.uk/software/5407/broadvoice-cloud-pbx) — 4.4/5 (30 reviews) — BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies bu...
4. [Voiso](https://www.softwareadvice.co.uk/software/101501/voiso) — 4.7/5 (30 reviews) — Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and...
5. [Talkroute](https://www.softwareadvice.co.uk/software/75756/talkroute) — 4.3/5 (30 reviews) — Talkroute is a cloud-based business phone systems solution that helps small to large businesses manage text messaging...
6. [VCC Live](https://www.softwareadvice.co.uk/software/42531/vcc-live) — 4.7/5 (27 reviews) — VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offer...
7. [Ytel](https://www.softwareadvice.co.uk/software/177655/x5cloudcontactcenter) — 3.9/5 (26 reviews) — Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with d...
8. [CallFire](https://www.softwareadvice.co.uk/software/173071/callfire) — 4.3/5 (26 reviews) — CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to t...
9. [Legwork](https://www.softwareadvice.co.uk/software/415836/legwork) — 4.8/5 (25 reviews) — Dental one-stop shop for attracting, retaining, and delighting patients. Integrate your patient engagement software, ...
10. [CDR Call Reporting for Cisco](https://www.softwareadvice.co.uk/software/273165/cdr-call-reporting-for-cisco) — 5.0/5 (25 reviews) — Variphy is a software application that helps call centers integrate Cisco Unified Communications Manager with an ente...
11. [Dialfire](https://www.softwareadvice.co.uk/software/338143/dialfire) — 4.7/5 (23 reviews) — Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all ...
12. [RingCentral Engage Voice](https://www.softwareadvice.co.uk/software/89362/ringcentral-engage-voice) — 4.5/5 (23 reviews) — RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce...
13. [SpitFire](https://www.softwareadvice.co.uk/software/75774/spitfire) — 4.5/5 (22 reviews) — Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers...
14. [Natterbox](https://www.softwareadvice.co.uk/software/99614/freedom) — 4.1/5 (22 reviews) — Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for ...
15. [Zendesk Talk](https://www.softwareadvice.co.uk/software/368594/zendesk-talk) — 4.5/5 (21 reviews) — Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. O...
16. [Callroute](https://www.softwareadvice.co.uk/software/433664/callroute) — 4.9/5 (21 reviews) — At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devic...
17. [UniVoIP](https://www.softwareadvice.co.uk/software/20808/officeconnect) — 4.7/5 (20 reviews) — Cloud Voice for Microsoft Teams from UniVoIP Why Use Microsoft Teams as a Phone System? ● You already have M365, so m...
18. [Ubefone](https://www.softwareadvice.co.uk/software/268667/ubefone) — 4.5/5 (20 reviews) — Ubefone is a online telephone and video call software. It was created in France and specifically developed for all ty...
19. [Dixa](https://www.softwareadvice.co.uk/software/164962/dixa) — 4.3/5 (20 reviews) — Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, un...
20. [Ring.io](https://www.softwareadvice.co.uk/software/18320/ringio) — 4.1/5 (19 reviews) — Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more....
21. [Truly](https://www.softwareadvice.co.uk/software/209560/truly) — 3.8/5 (19 reviews) — Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or ...
22. [Cloudya](https://www.softwareadvice.co.uk/software/199675/nfon) — 4.0/5 (19 reviews) — NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, custome...
23. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
24. [Eloquant](https://www.softwareadvice.co.uk/software/417304/eloquant) — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
25. [OnRelay](https://www.softwareadvice.co.uk/software/316354/onrelay) — 4.3/5 (19 reviews) — OnRelay is a complete and powerful mobile business phone system with enterprise level features\! OnRelay allows users ...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)
- [All Categories](https://www.softwareadvice.co.uk/directory)

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Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.\n\n\nNUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45e7a40e-bbad-4543-8d23-e5ebae7d97cb.png","url":"https://www.softwareadvice.co.uk/software/103829/nuacom","@type":"ListItem"},{"name":"BroadVoice Cloud PBX","position":3,"description":"BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number.\n\nUntether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.\n\nOur suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers.\n\nA full suite of essential features:\n\nUnlimited International Calling\n- Call globally to over 200 countries without overages.\n\nCall Recording\n- Includes 500 MB of storage per seat.\n\nAuto Attendant\n- Manage your company call menus from the admin panel.\n\nTeam Collaboration\n- Messaging and soft-phone abilities to collaborate from anywhere.\n\nCall Analytics\n- Track inbound call breakdown, origin and demographics.\n\nMobile App\n- Call recording, text, SMS from b-hive app.\n\nOne Number\n- One number for calls, faxes and text messages.\n\nSD-Wan\n- Make your network VoIP ready and ensure call quality.\n\nCall Paths\n- A cost-effective pricing option for limited call volume.\n\nBursting\n- Instantly expand your call capacity so there’s never a busy signal.\n\nVisual Voicemail\n- Speech-to-text lets you read voicemails from anywhere.\n\nVirtual Fax\n- Send and receive faxes by email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/704dd5f0-bf77-49f8-9f12-ff2905472826.png","url":"https://www.softwareadvice.co.uk/software/5407/broadvoice-cloud-pbx","@type":"ListItem"},{"name":"Voiso","position":4,"description":"Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and social media to engage customers.\n\nVoiso's dialers and answering machine detection allow sales teams to reach more customers quickly and increase the time agents spend talking to customers. With these advanced outreach tools, sales teams can expect a 70+% decrease in abandoned calls.\n\nVoiso offers a comprehensive analytical toolkit to make contact center operations transparent and compliant. The proprietary speech analytics engine facilitates quality assurance through speech recognition in 29 languages and advanced keyword search. Real-time and historical reporting features allow contact center managers and supervisors to track 50+ metrics and configure custom dashboards.\n\nThe system features pre-built integrations with the most popular CRM systems, including  Salesforce, Zoho, and Hubspot. To support integrations with in-house and heavily customized CRM systems, Voiso provides access to a broad set of APIs. \n\nVoiso offers 24/7 support, a dedicated boarding engineer, and a free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ad55407-075e-45af-a6d5-a63dfe6d32ee.png","url":"https://www.softwareadvice.co.uk/software/101501/voiso","@type":"ListItem"},{"name":"Talkroute","position":5,"description":"Talkroute is a cloud-based business phone systems solution that helps small to large businesses manage text messaging, online conferences, voicemails and more. The platform allows users to make and receive calls seamlessly from desktops, browsers or smartphones. Talkroute offers a variety of features such as call forwarding, reporting, user permissions, voicemail transcription, call stacking, audio library and screen sharing. Pricing is based on monthly subscriptions and support is extended via chat, email, phone, FAQs and knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01c4e400-6714-4c54-a43c-8f5eb3d16949.png","url":"https://www.softwareadvice.co.uk/software/75756/talkroute","@type":"ListItem"},{"name":"VCC Live","position":6,"description":"VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more.\n\n\nVCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered.\n\n\nVCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications.\n\n\nVCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d71b9827-287f-4a38-ad6a-9f32f7935ce6.png","url":"https://www.softwareadvice.co.uk/software/42531/vcc-live","@type":"ListItem"},{"name":"Ytel","position":7,"description":"Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.\n\n\nThe solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.\n\n\nUsers have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.\n\n\nFilters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.\n\n\nSupport is offered via phone, email and through other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ebf8750-f389-44e0-8a08-ad0ebd6a6e27.png","url":"https://www.softwareadvice.co.uk/software/177655/x5cloudcontactcenter","@type":"ListItem"},{"name":"CallFire","position":8,"description":"CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.\n\n\nCallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.\n\n\nCallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6a7c534-7040-4b21-907e-3e6b0798369e.png","url":"https://www.softwareadvice.co.uk/software/173071/callfire","@type":"ListItem"},{"name":"Legwork","position":9,"description":"Dental one-stop shop for attracting, retaining, and delighting patients. Integrate your patient engagement software, dental marketing, websites, and office phones with Legwork innovative solutions. \n\nManage online booking, two-way texting, patient paperless forms, appointments reminders, tele-Dental, online payments, patient reviews, practice metrics, and more all from one dashboard.  Your Dental team can write and respond to text messages from within the dashboard and collect patient reviews for your Facebook and Google profiles. Paired with Legwork Phones, Call Pop-Up enables your team to view vital information from incoming patient calls. \n\nAttract and convert prospective clients to scheduled patients using Legwork digital advertisement and dental websites, alongside patient assessments and automated follow-up communications. Keep your information up-to-date across the web and boost your SEO using Legwork Listings. Patient Portals make it easy for current patients to view appointments, make payments, and complete digital forms. \n\nPricing is available on monthly subscriptions (no setup fee) and includes award-winning support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/adf91b55-9b4e-4e7e-a5d4-530f4fd93a93.png","url":"https://www.softwareadvice.co.uk/software/415836/legwork","@type":"ListItem"},{"name":"CDR Call Reporting for Cisco","position":10,"description":"Variphy is a software application that helps call centers integrate Cisco Unified Communications Manager with an enterprise solution for business analytics, reporting, and customer relationship management (CRM). This can be used to track the number of calls your organization receives, information about who is calling and how they get in touch with recipients and how much it costs the organization to answer calls.\n\nVariphy is developed specifically for service providers, aggregators, and VARs to streamline reporting, analysis, and customer management tasks associated with their networks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/640f671e-7f46-4a8e-871c-47a844908f88.png","url":"https://www.softwareadvice.co.uk/software/273165/cdr-call-reporting-for-cisco","@type":"ListItem"},{"name":"Dialfire","position":11,"description":"Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform.\n\nKey features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows.\n\n\nDialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abada65a-83aa-429b-b19a-637d4e7388eb.png","url":"https://www.softwareadvice.co.uk/software/338143/dialfire","@type":"ListItem"},{"name":"RingCentral Engage Voice","position":12,"description":"RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce agent downtime and time between calls, so your agents spend more time making valuable customer connections and converting leads. \n\nMake your contact center more efficient and effective with RingCentral's auto dialer and maximize your agent's productivity. Set your agents up to deliver a better customer experience, save money and time, and increase the likelihood of reaching successful leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78b4eaaa-6731-4f31-a40d-49ca47456abd.png","url":"https://www.softwareadvice.co.uk/software/89362/ringcentral-engage-voice","@type":"ListItem"},{"name":"SpitFire","position":13,"description":"Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. \n\n\nWith SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.\n\n\nSpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d2de00d-e89c-44c6-a76f-5ac81cbcd94d.png","url":"https://www.softwareadvice.co.uk/software/75774/spitfire","@type":"ListItem"},{"name":"Natterbox","position":14,"description":"Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for successful sales and contact center teams, Natterbox provides industry-leading cloud-based voice technology that has enabled 1000s of businesses worldwide to transform their voice communication and the way they interact with customers. Today’s innovative, global businesses like Alo Yoga, Berkshire Hathaway Group, TGI Fridays and Virgin Wines rely on Natterbox to make data-driven decisions and deliver outstanding customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fef01285-3908-4c2f-ab42-711b83238fbc.png","url":"https://www.softwareadvice.co.uk/software/99614/freedom","@type":"ListItem"},{"name":"Zendesk Talk","position":15,"description":"Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6eca5f6d-6995-420e-81af-fbca75920a45.png","url":"https://www.softwareadvice.co.uk/software/368594/zendesk-talk","@type":"ListItem"},{"name":"Callroute","position":16,"description":"At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devices through one secure, scalable cloud service.\n\nTrusted by 150K+ Teams users across 65+ countries, Callroute helps IT teams and MSPs scale Teams Phone faster.\n\nMost solutions stop at Teams or Webex Calling. Callroute goes further with an award-winning platform that unifies, automates, and simplifies modern voice. From simple setups to complex hybrid environments, manage users, numbers, and policies from one powerful portal.\n\nOur Orto product provides centralised number management, automated Teams provisioning, delegations with granular Roles-Based Access Control, across multiple Teams tenants, in one simple and powerful portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5d95f6d-e3aa-403f-87b9-fb1072ebab2f.png","url":"https://www.softwareadvice.co.uk/software/433664/callroute","@type":"ListItem"},{"name":"UniVoIP","position":17,"description":"Cloud Voice for Microsoft Teams from UniVoIP\n\nWhy Use Microsoft Teams as a Phone System?\n\n●\t You already have M365, so maximize your existing Microsoft investment - and cut costs drastically.\n●\tTrue Unified Communications - business calling, collaboration, chat, and video, all on one seamless app. With Cloud Voice for Microsoft Teams, you get Native Voice calling within the Teams client, with no learning curve or complexity, and no need for 3rd-party equipment or plug-ins.\n●\tFuture-proof your technology.  New features are being added to Teams continuously, with no forklift upgrades needed.\n\nWhat are the Benefits of Microsoft Teams as a Phone System?\n\n●\tUtilize a cost-effective Cloud Voice solution to connect to the PSTN and use Teams for external calling.\n●\tEliminate the need to purchase and maintain expensive desktop phone equipment. Use PCs, smartphones and tablets instead - or minimize expense by purchasing a few native Teams phones for strategic people.\n●\tConduct business in one place and on one Teams client: chat, collaborate, conference, video, and call: True Unified Communications!\n\nWhy Use UniVoIP’s Cloud Voice for Microsoft Teams?\n\n●\tAdditional important features are overlayed, such as Analog, Faxing, Paging, SMS, and Contact Center.\n●\tA purpose-built platform and dedicated network for Microsoft Teams, making UniVoIP’s solution scalable, efficient and cost-effective, while eliminating integration issues and limitations.\n●\tFully cloud-native solution. No need for 3rd-party add-ons, equipment, or plug-ins.\n●\tNative Microsoft Teams client Voice calling via any device, empowering users to be truly available, accessible, and manageable from anywhere.\n●\tEasy and rapid activation and deployment. Our industry-first Automated Onboarding allows users to get activated within minutes, as opposed to days or weeks.\n●\tFree ongoing 24/7/365 U.S.-based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d59b243a-ed17-455e-9e74-8218be259f57.png","url":"https://www.softwareadvice.co.uk/software/20808/officeconnect","@type":"ListItem"},{"name":"Ubefone","position":18,"description":"Ubefone is a online telephone and video call software.  It was created in France and specifically developed for all types of companies, small and large. This online communication solution offers an all in one cloud telephony application with features such as voice and video calls. Customers have access to a user friendly platform that requires no prior installation and lets them manage their calls without any training.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e406f922-d39f-47cb-916b-436763233868.png","url":"https://www.softwareadvice.co.uk/software/268667/ubefone","@type":"ListItem"},{"name":"Dixa","position":19,"description":"Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations.\n\n\nDixa allows your team to deliver instant and continuous service across phone, email, chat and Facebook Messenger all from one screen to build more personal, long-term relationships with your customers.\n\n\nReal-time performance stats, intelligent routing, seamless integrations, automations, customer recognition and much more helps you prioritize your customers and how to give the best possible service every time.\n\n\nAll conversation types are placed into queues and are automatically assigned to the appropriate agent, while conversation data is translated into real-time analytics. Other features include: VoIP, call recording, IVR, call transfer and automatic callback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90bc4b4d-9d75-4755-9ec1-0292188b375b.png","url":"https://www.softwareadvice.co.uk/software/164962/dixa","@type":"ListItem"},{"name":"Ring.io","position":20,"description":"Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.\n\n\nThe system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.\n\n\nRingio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.\n\n\nNew and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4b86560-08fb-414a-abf9-4b248cfaf093.png","url":"https://www.softwareadvice.co.uk/software/18320/ringio","@type":"ListItem"},{"name":"Truly","position":21,"description":"Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant and workforce scheduling.\n\n\nTruly is a wireless business phone system that plugs directly into cellular networks. With this system, users can move voice traffic off their office network. The system can work on any network or device, so users can continue with their existing corporate wireless provider.\n\n\nTruly provides users with local and toll-free business numbers. Its auto-attendant can forward calls, using routing rules. When team members are on the phone with customers, Truly Wireless will generate popups with relevant customer data.\n\n\nTruly is suited for users who need VoIP-like business phone features available entirely on their cellular networks. is priced per user per month. Mobile apps are available for Android and iOS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a205bcb-2dd0-4a60-9762-6227bbbcb6e8.png","url":"https://www.softwareadvice.co.uk/software/209560/truly","@type":"ListItem"},{"name":"Cloudya","position":22,"description":"NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. \n \nOur smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. \n\nWith a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.\n\nCustomer Contact:\n\nOmnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.\n\nMonitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.\n\nStreamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.\n\nRegulation proof, fail proof and future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation.\n\nIntegration:\nNFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams*\nCRM Connects. The integration of Cloudya with 60 different CRM systems.\nNCTI - Computer Telephony Integration - Standard, Premium and Pro\n\nEnablement:\nFor businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection).\nNconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs.\n\n*Microsoft Teams is a trademark of the Microsoft group of companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ba5bb6d0-0c07-4e19-af41-e4acd1966824.png","url":"https://www.softwareadvice.co.uk/software/199675/nfon","@type":"ListItem"},{"name":"inconnect","position":23,"description":"Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.\n\nThe solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center","@type":"ListItem"},{"name":"Eloquant","position":24,"description":"Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. \n\nKey differentiators are: \n- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)\n- Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701\n- CSR-engaged: Eloquant has a CSR approach in development.\n\nEloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : \nVoice telephony (PABX & VoIP)\nDigital channels (Email, Livechat, Messaging, Social media)\nVideo, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI\nQuality Management\nRecording\nOpen solution - API-based\nCRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.softwareadvice.co.uk/software/417304/eloquant","@type":"ListItem"},{"name":"OnRelay","position":25,"description":"OnRelay is a complete and powerful mobile business phone system with enterprise level features!\n\nOnRelay allows users to use business phone numbers and manage company mainline calls from a smartphone. OnRelay also eliminates the need and expense of land-line desk phones and their associated on-premises hardware, cabling and infrastructure. OnRelay’s office phone system uses standard cellular voice connections, it works over any carrier and is not a VoIP app.\n\nOnRelay includes a comprehensive mainline feature with an auto attendant, call groups, easily configurable voice menus and extension transfers. OnRelay thereby allows a virtual or mobile organisation to effectively handle, distribute and respond to customer calls in a professional manner.\n\nThe Office Phone App also lets users separate office phone calls and personal calls on their iPhones. You can seamlessly place and receive calls using either your direct office phone number, your main company number or your personal cell number. You can also easily control when you are available for office calls and see whether incoming calls are company mainline calls, direct office calls, or regular personal cell calls.\n\nTexting from both direct numbers and main company numbers are also fully supported, as well as instant messaging between extensions and between all members of a call group.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d88bf74-515c-466e-92ef-dd8972ccf5ef.png","url":"https://www.softwareadvice.co.uk/software/316354/onrelay","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software?page=5#itemlist","numberOfItems":25}
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