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description: Page 3 - Discover the best Telephony Software for your organisation. Compare top Telephony Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Telephony Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software) > [Page 3](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software?page=3)

# Telephony Software

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## Products

1. [ZIWO](https://www.softwareadvice.co.uk/software/52205/ziwo) — 4.7/5 (108 reviews) — ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtu...
2. [Bria](https://www.softwareadvice.co.uk/software/101636/xlite) — 4.3/5 (106 reviews) — Bria is a unified communications and collaboration solution that is designed for individuals, teams, enterprises and ...
3. [Toky](https://www.softwareadvice.co.uk/software/167707/toky) — 4.2/5 (106 reviews) — Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactiv...
4. [Bright Pattern](https://www.softwareadvice.co.uk/software/20023/servicepattern) — 4.8/5 (104 reviews) — Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service i...
5. [Momentum](https://www.softwareadvice.co.uk/software/169192/momentum) — 4.6/5 (102 reviews) — Alteva is a provider of telecommunications services that offers a cloud-based business phone system called Alteva Hos...
6. [Squaretalk](https://www.softwareadvice.co.uk/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews) — Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and s...
7. [Ameyo](https://www.softwareadvice.co.uk/software/125344/ameyo) — 4.2/5 (100 reviews) — Ameyo is a customer experience management solution that helps businesses leverage their call center resources to impr...
8. [wolkvox](https://www.softwareadvice.co.uk/software/87791/wolkvox) — 4.6/5 (100 reviews) — wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on ...
9. [Myphoner](https://www.softwareadvice.co.uk/software/114213/myphoner) — 4.7/5 (99 reviews) — Myphoner enables sales teams to easily manage their prospects with a simple to use cold outreach CRM, never has it be...
10. [InfoFlo](https://www.softwareadvice.co.uk/software/138010/infoflo) — 4.5/5 (96 reviews) — InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help or...
11. [MightyCall](https://www.softwareadvice.co.uk/software/27084/mightycall) — 3.8/5 (95 reviews) — Welcome to MightyCall's Call Center solution, where we prioritize clear and effective communication tailored to your ...
12. [Amazon Connect](https://www.softwareadvice.co.uk/software/352892/amazon-connect) — 4.5/5 (92 reviews) — Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learnin...
13. [Call Loop](https://www.softwareadvice.co.uk/software/164254/call-loop) — 4.5/5 (83 reviews) — Send personalized, informational, and emergency text messages, calls, and ringless voicemails messages, fast -- wheth...
14. [uContact](https://www.softwareadvice.co.uk/software/34514/ucontact) — 4.5/5 (81 reviews) — uContact is a Cloud \& Omnichannel solution that enables its users to manage all their voice and text interactions...
15. [Dialshree](https://www.softwareadvice.co.uk/software/370837/dialshree) — 4.7/5 (74 reviews) — Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, ...
16. [Phone.com](https://www.softwareadvice.co.uk/software/241215/phone-dot-com) — 3.6/5 (71 reviews) — Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, ...
17. [FluentStream](https://www.softwareadvice.co.uk/software/165406/fluentstream) — 4.6/5 (71 reviews) — FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized busi...
18. [Vonage Contact Center](https://www.softwareadvice.co.uk/software/19631/contactworld-for-sales) — 4.3/5 (70 reviews) — Vonage Contact Center for Salesforce is \#1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchan...
19. [Kavkom](https://www.softwareadvice.co.uk/software/195772/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents ...
20. [Exotel](https://www.softwareadvice.co.uk/software/262699/exotel) — 4.3/5 (69 reviews) — Exotel is a premier full-stack consumer engagement platform in the emerging markets, which provides an industry-leadi...
21. [MyOperator](https://www.softwareadvice.co.uk/software/302555/myoperator) — 4.2/5 (68 reviews) — \*\*MyOperator Overview\*\* MyOperator is a business communication platform that helps businesses automate, manage, and p...
22. [Sideline](https://www.softwareadvice.co.uk/software/155605/sideline) — 3.8/5 (64 reviews) — With Sideline, you'll get a reliable 2nd number on the phone you already have.
23. [Zadarma](https://www.softwareadvice.co.uk/software/173719/zadarma) — 3.7/5 (64 reviews) — Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more tha...
24. [Unitel Voice](https://www.softwareadvice.co.uk/software/52665/unitel-voice) — 4.5/5 (62 reviews) — Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Ea...
25. [Quo](https://www.softwareadvice.co.uk/software/371599/openphone) — 4.2/5 (61 reviews) — Never lose a customer with Quo. The phone system that helps businesses build personal customer relationships at scale...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software)

## Links

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-----

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Managers can gain real-time visibility into agents' calls, utilize the whisper functionality to provide suggestions during ongoing calls and sort interactions using customizable tags. Additionally, it lets users communicate with customers via SMS, send/receive MMS messages and filter calls based on unavailability.\n\n\nToky facilitates integration with various third-party systems such as WhatsApp, Zapier, Intercom, PipeDrive and more. The product is available on monthly and annual subscriptions and support is extended via live chat, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee254f3e-1821-4c35-879f-174b1b03cc97.png","url":"https://www.softwareadvice.co.uk/software/167707/toky","@type":"ListItem"},{"name":"Bright Pattern","position":4,"description":"Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.\n\n\nBright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.\n\n\nBright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.softwareadvice.co.uk/software/20023/servicepattern","@type":"ListItem"},{"name":"Momentum","position":5,"description":"Alteva is a provider of telecommunications services that offers a cloud-based business phone system called Alteva Hosted VoIP. Alteva also offers SIP trunking (a service that connects calls between VoIP systems and the traditional phone network) for organizations that want a single-vendor communications system.\n\n\nSince Alteva also provides Internet service, it can offer customers a fully managed connection to its SIP trunking service and hosted PBX applications. T1, fiber and MPLS connections are available from Alteva.\n\n\nAlteva Hosted VoIP offers a number of standard PBX features, such as call forwarding and call transferring. Users can receive voicemails as emails and have calls forwarded to mobile devices when they’re out of the office. Employees can manage call routing settings via a Web portal, and a Web-based call manager is also available for transferring calls with a Web browser.\n\n\nAlteva Mobility is a client that extends unified communications features to desktops and smartphones. Users can access communications services and display a single identity from all of their devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a1c5163-4a6e-4cbb-9760-f6b131aa2562.png","url":"https://www.softwareadvice.co.uk/software/169192/momentum","@type":"ListItem"},{"name":"Squaretalk","position":6,"description":"Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity.\n\nYour sales and support representatives will be able to work effectively from any location and through the channels that your customers prefer.\n\nYou can swiftly develop a global presence with access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes.\n\nSeamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API for computer telephony integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f097d04-be63-4ea7-ac19-2b5b1619003b.jpeg","url":"https://www.softwareadvice.co.uk/software/30221/innitel-predictive-dialer","@type":"ListItem"},{"name":"Ameyo","position":7,"description":"Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.\n\n\nAmeyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.\n\n\nThe outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.\n\n\nAmeyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.\n\n\nAmeyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d92c1e17-4538-45ad-9fdf-24b94caa48e7.png","url":"https://www.softwareadvice.co.uk/software/125344/ameyo","@type":"ListItem"},{"name":"wolkvox","position":8,"description":"wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on the market.\n\nWith wolkvox you are offering employees and customers a platform to connect and manage voice, chat, SMS, email, social media and more channels from one place to design amazing AI-powered experiences. \n\nWe develop Contact Center, CRM, Low Code and VoC solutions with AI at the most competitive prices in the industry.\n\nOur solution is designed for any type of company! You just need to be looking for an ally to shape your cloud contact center and transform your customer service. \n\nSome of our general benefits for your company are: \n\n High Reliability\n- The fastest implementation in the market\n- 360° vision of the customer \n- Information security\n- Low Code \n- Constant innovation \n- Easy in, easy out\n- Variable cost without investment","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a89a720-3f04-40be-a278-41d5df270421.png","url":"https://www.softwareadvice.co.uk/software/87791/wolkvox","@type":"ListItem"},{"name":"Myphoner","position":9,"description":"Myphoner enables sales teams to easily manage their prospects with a simple to use cold outreach CRM, never has it been easier to follow up and drive leads. Whether you do cold calling, warm calling, meeting booking, inside sales, it's all about following up. Myphoner offers a full suite of tools to enable your sales team to get the job done. \n\nIn 2013 we started with a unique queue that ensured agents would never miss a scheduled call and assist them to focus on calling. Today we offer a host of features from time tracking to a built-in dialer and Cloud VoIP solution to Live Monitoring & robust reporting.\nWith features such as email templates, scripts & campaign configuration, managers spend less time on admin, enabling them to focus on their team and coaching agents. Talking about coaching, our Live Monitoring with Listen & Whisper features further help managers train agents to get the most out of each call.\nWith four different types of reports, agents, managers & clients can see precisely how campaigns perform in real-time. Our agent report is fantastic to ensure each agent is performing optimally and reaches their KPI's. In contrast, our list and detail report provides excellent insight into how effective campaigns are at any time. We even offer a Voice Report, which offers complete transparency on call costs to ensure companies can manage their ROI effectively.\nWe offer tools to manage client campaigns independently for agency clients, ensuring that all data is separate. This means easier management and provides the ability for clients to have complete transparency over their campaigns. We even offer custom branding and white labelling, enabling you to give more value to clients.\nWe understand the importance of having the ability to integrate with other applications in your tech stack and automating processes. With that in mind, we have a robust open API & have partnered with Zapier, which integrates with over 3000 applications worldwide.\nOur plans & features are built to grow as your company and sales team grows, ensuring that you have the right features without any bloatware, no matter how small or large your team is.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e48852f2-46cd-4fe4-a875-c55d155c471f.png","url":"https://www.softwareadvice.co.uk/software/114213/myphoner","@type":"ListItem"},{"name":"InfoFlo","position":10,"description":"InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help organizations operate more efficiently. Gain a comprehensive 360° view of every client and case through a unified, intuitive dashboard.\n\nSeamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. Generate custom, data-driven reports to strengthen your grant proposals and demonstrate measurable outcomes and easily export these reports to Excel or CSV.\n\nWith InfoFlo Nonprofit, your organization benefits from a fully customized, cost-effective system built to align with your unique workflows and compliance requirements—empowering your team to focus on impact, not administration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06dc248a-f5da-4a6a-ac4b-25dbfaadb6b7.png","url":"https://www.softwareadvice.co.uk/software/138010/infoflo","@type":"ListItem"},{"name":"MightyCall","position":11,"description":"Welcome to MightyCall's Call Center solution, where we prioritize clear and effective communication tailored to your business. Our solution is more than a tool—it's a partner that helps streamline your daily operations. Here's what we bring to the table:\n\nCustomizable and Adaptable: Our Call Center solution seamlessly fits into your workflow, adapting to your specific needs. It's like having a partner that's in sync with your business rhythm.\n\nTwo Decades of Experience: With 20 years of expertise in virtual telephony, we've integrated features that improve call center operations and help you connect more efficiently with your customers.\n\nUseful Features: We offer real-time feedback tools, a dedicated supervisor workspace, comprehensive agent reports, efficient call handling tools, and an intelligent multi-level IVR system, all designed to optimize your business communications.\n\nUser-friendly Interface: We pair our extensive feature set with a modern and intuitive interface, ensuring a hassle-free user experience. You can navigate the system and access functionalities easily, focusing more on enhancing your relationship with the customer.\n\nUnwavering Customer Support: Our customer support team is always on hand to help, whether you have questions, need troubleshooting, or want tips to maximize product usage. We're here to provide a live demo and back you up.\n\nWith MightyCall's Call Center solution, you're not just investing in a product—you're joining a team committed to helping you build communications your way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/54b8541d-3781-4332-a14c-34607a6df68b.png","url":"https://www.softwareadvice.co.uk/software/27084/mightycall","@type":"ListItem"},{"name":"Amazon Connect","position":12,"description":"Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interactive voice response, and call routing. The service caters to businesses of all sizes looking to enhance their customer experience, reduce costs, and boost contact center efficiency.\n\nAmazon Connect provides a unified workspace for contact center agents. This workspace delivers a holistic view of the customer and uses generative AI to assist agents. The service also offers AI-powered analytics and optimization capabilities. Additionally, supervisors and managers can view real-time insights, evaluate agent performance and provide tailored coaching to improve customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.softwareadvice.co.uk/software/352892/amazon-connect","@type":"ListItem"},{"name":"Call Loop","position":13,"description":"Send personalized, informational, and emergency text messages, calls, and ringless voicemails messages, fast -- whether they're going to 5 people or 50,000.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/415513c5-d8b0-44e0-841d-1194a6a2d57c.png","url":"https://www.softwareadvice.co.uk/software/164254/call-loop","@type":"ListItem"},{"name":"uContact","position":14,"description":"uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. \n\nThanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. \n\nThis beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions. \n\nJump to uContact and reinvent yourself.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/252e2583-d2bb-4551-be96-697aa5440496.png","url":"https://www.softwareadvice.co.uk/software/34514/ucontact","@type":"ListItem"},{"name":"Dialshree","position":15,"description":"Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, contacts, and more. It offers a wide range of features which include appointment scheduling, lead management and follow-ups, email marketing, lead nurturing, social media monitoring and engagement, customer surveys and feedback, analytics dashboards and reporting tools, website visitor tracking and conversion tracking among others.\n\nDialshree automates various tasks related to sales funnels such as lead generation, lead nurturing through email marketing automation platforms like MailChimp or Salesforce Marketing Cloud and social media channels like Facebook Messenger. The software can be deployed on any web browser or mobile device with an internet connection. \n\nVisit us @ https://elisiontec.com/products/contact-center-software/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca13c20-b6b9-495a-b6bc-fe2d58900e0f.jpeg","url":"https://www.softwareadvice.co.uk/software/370837/dialshree","@type":"ListItem"},{"name":"Phone.com","position":16,"description":"Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, technology, services, lifestyle, health and education. It offers users SIP trunking service together with PBX service for a single-provider VoIP solution. The solution also includes applications such as call queuing, conferencing and call recording.\n\n\nPhone.com's Communicator softphone application allows businesses to use desktops based on Mac OS or Microsoft Windows as PBX extensions. The application supports both voice and video calling and enables users to manage and modify their call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app is compatible with Android, iOS and BlackBerry devices.\n\n\nAdditionally, Phone.com features dial-by-name directory, HIPAA compliance, E911 dialing and bulk number porting. Services are offered on a monthly subscription basis that includes support via phone, email and online livechat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82dd3a5b-aacf-4d9d-bc95-39503ebc79f1.png","url":"https://www.softwareadvice.co.uk/software/241215/phone-dot-com","@type":"ListItem"},{"name":"FluentStream","position":17,"description":"FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business.\n\nKey Features:\n\n\n●\tCloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration.\n●\tIntuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface. \n●\tAnalytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity.\n●\tMobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS.\n●\tAdvanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24f18e95-239c-4af6-985c-17875ed0d52c.png","url":"https://www.softwareadvice.co.uk/software/165406/fluentstream","@type":"ListItem"},{"name":"Vonage Contact Center","position":18,"description":"Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer \nexperience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.\n\nVonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.  Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.\n\nVonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37dbba52-bdb5-4a00-a50b-dc57a7802267.png","url":"https://www.softwareadvice.co.uk/software/19631/contactworld-for-sales","@type":"ListItem"},{"name":"Kavkom","position":19,"description":"Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents in real-time. The application allows telemarketers to manage leads, create and organize contact sheets and set up dialing rates for different telephone numbers.\n\nKavkom Predictive Dialer enables professionals to make manual calls and detect answering machines, faxes and false numbers. It provides a host of features such as an activity dashboard, user management, call recording, analytics, reporting, and more. Additionally, managers can use the application to run campaigns, view the availability of agents and track their performance.\n\nKavkom Predictive Dialer comes with an application programming interface (API), which facilitates integration with various third-party applications such as Salesforce, Dropbox, Click2Call and more. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4926ef8c-c02a-4dae-86a9-085eb1a2484b.png","url":"https://www.softwareadvice.co.uk/software/195772/predictive-dialer-pbx","@type":"ListItem"},{"name":"Exotel","position":20,"description":"Exotel is a premier full-stack consumer engagement platform in the emerging markets, which provides an industry-leading customer communication platform for remote customer-facing teams to use. The end goal is to create positive and improved customer experiences.\n\nExotel now allows you to contextualise single customer conversations across multiple channels through a single API framework to improve customer experience metrics. It enables this by offering cloud telephony, SMS, and VoIP channels. Using configurable APIs, organisations will be able to integrate numerous channels and their associated data with digital media - applications, web UI, and desktop - for seamless, contextual, and intelligent engagements.\n\nExotel has combined with Ameyo, a leading omnichannel contact centre, and purchased Cogno AI, a conversational AI platform, to realise this objective, while also receiving over $100 million in funding until 2021.\n\nBusinesses can now have up-to-date customer context even when customers switch channels during interactions across the lifecycle of a support ticket. In addition, customers can expect reduced wait times with handy automations responding to FAQ-level queries, predict and respond to customer queries with conversational intelligence, and even use sentiment analysis to automatically triage customer queries based on urgency or priority.\n\nRemote contact centre solutions, multi-level IVR, end-to-end call management, conversational AI, lead management for marketplaces, and listen-whisper-barge for supervisors are just a few of Exotel's core capabilities. Furthermore, its cloud communications solution integrates seamlessly with your business stack, helpdesk, or CRM software, allowing you to unify information and create a single source of truth.\n\nThe following are Exotel's best-selling products:\n\n• Omnichannel Contact Center Software: Route and manage calls efficiently and intelligently, especially during high-volume periods. Maintain customer context across communication channels, automate routine responses, and track call performance across inbound and outgoing conversations using this software.\n\n• Lead Assist: When drivers or delivery agents connect with customers, hide their contact information. Reduce costs by managing call volume across a broad pool of virtual numbers instead of renting a single number.\n\n• Business SMS & Authentication: Lower latency with industry-leading delivery rates at a low cost. Schedule business SMS updates to your leads and customers all over the world with only a few clicks. Exotel has patented nOTP, a zero-touch, fully secure authentication mechanism that goes beyond two-factor authentication modes.\n\n• Conversational AI: Fill conversational gaps that can't be filled by traditional or even new-age channels. With chatbot and live chat features, you may cut response time, automate less-complex enquiries, have smooth bot-agent handoffs, and provide AI insights for customised engagement.\n\n• Field Workforce Management Solution: Manage and simplify field operations from anywhere with a simple yet effective communication solution. To increase performance over time, generate actionable insights.\n\n• VoIP Phone System: Make calls directly over the internet utilising Exotel's platform's standard protocols. Comply with regional VoIP legislation as well to better manage your communication costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6958615-76dc-4072-b8fd-94ca2f371f27.png","url":"https://www.softwareadvice.co.uk/software/262699/exotel","@type":"ListItem"},{"name":"MyOperator","position":21,"description":"**MyOperator Overview**\n\nMyOperator is a business communication platform that helps businesses automate, manage, and personalise customer interactions across WhatsApp, calls, and AI-powered bots.  \nIt unifies communication, removes tool fragmentation, and enables teams to deliver 24/7 instant support at scale.\n\nThe company defines itself as a **Business AI Operator**, a category that brings together WhatsApp, calls, AI automation, and workflow integration in one intelligent stack.  \nThis helps businesses reduce response times, improve resolution rates, and scale customer engagement without increasing headcount.\n\n---\n\n**Platform Includes:**\n\n- **WhatsApp Marketing Suite**  \n  Official WhatsApp Business API integration for campaigns, broadcasts, chat flows, Click-to-WhatsApp ads, and transactional notifications.\n\nCall Centre System\n\n  IVR, intelligent and sticky call routing, call recording, call tracking, analytics, and caller ID.\n\nGenAI Chatbots & Voicebots\n\n  AI-powered bots trained on company data to handle FAQs, multilingual support, lead qualification, and smart query routing — available 24/7.\n\nCorporate Line (Dialer App)\n\n  Virtual business numbers for remote teams, with WhatsApp access, call recording, and CRM integration — no SIM cards or hardware required.\n\nCampaign Management Suite\n\n  Automates promotions, reminders, and updates across WhatsApp, calls, and SMS, with CRM sync and real-time tracking.\n\nMulti-Store Communication Solution  \n\n  Centralises calls and messages across multiple branches or franchise locations with routing, monitoring, and branch-wise reporting.\n\n---\n\n**Integrations & Dashboard**\n\nWith a **no-code dashboard**, AI-driven automation, and integrations with tools like **Zoho CRM, HubSpot, Salesforce, LeadSquared, Freshworks, and Truecaller for Business**, MyOperator makes it easy for businesses to manage customer journeys from one place.\n\nAs customer expectations shift to **messaging-first and always-on service**, MyOperator provides a scalable solution for businesses to deliver faster responses, ensure data privacy, and drive growth through personalised, AI-enabled communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a3abf21-1a0a-4b09-81b8-af1342c12315.png","url":"https://www.softwareadvice.co.uk/software/302555/myoperator","@type":"ListItem"},{"name":"Sideline","position":22,"description":"With Sideline, you'll get a reliable 2nd number on the phone you already have.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8d55992-85dc-4272-b630-b33c699439a4.png","url":"https://www.softwareadvice.co.uk/software/155605/sideline","@type":"ListItem"},{"name":"Zadarma","position":23,"description":"Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more than 160 countries. Whether you're looking to expand internationally, unify remote teams, or automate support with AI, Zadarma offers scalable, secure, and easy-to-use solutions — all under one platform.\n\nFrom flexible pricing to powerful integrations and intelligent call handling, Zadarma equips your team with the tools to deliver excellent service, stay connected across borders, and grow without limits.\n\nWhat You Get with Zadarma:\n\nGlobal Virtual Numbers\nInstantly activate numbers in 110+ countries — local, mobile, toll-free, or national — no physical presence required.\n\nCloud PBX with Visual Editor\nBuild your call flow with an intuitive interface. Add IVR menus, call queues, voicemail, schedules, and call forwarding in minutes.\n\nAI Voice Agents\nHandle repetitive calls with AI-powered agents for customer support, lead qualification, surveys, and more — fully customizable with your scripts and data.\n\nIntegrated CRM or Seamless Sync with Popular Platforms\nUse Zadarma’s CRM or connect with HubSpot, Zoho, Bitrix24, Pipedrive, and others for call tracking, automation, and better context.\n\nCall Analytics and Performance Monitoring\nTrack call activity, monitor KPIs, and evaluate team performance through detailed dashboards and reports.\n\nHigh-Quality VoIP Calls\nEnterprise-grade voice quality, advanced codecs, WebRTC, and global routing infrastructure ensure stable calls wherever you are.\n\nRecordings and Transcripts\nAutomatically record calls and generate transcriptions — perfect for compliance, training, or quality control.\n\nFree Cross-Platform Softphones\nMake and receive calls from any device — desktop, mobile, or browser — with apps for Android, iOS, macOS, and Windows.\n\nFlexible Billing\nChoose pay-as-you-go or bundled packages with unlimited calling in selected regions. No contracts or hidden fees.\n\nDeveloper-Friendly API\nAdd telephony features to your apps with Zadarma’s REST API — from click-to-call to AI integrations.\n\nWhy Choose Zadarma:\n\n18 years of proven expertise in VoIP and cloud telephony\n\nOver 2 million users worldwide\n\nFully GDPR-compliant and secure\n\nLocalized service and multilingual support\n\nTrusted by businesses, startups, and developers across the globe\n\nWhether you need a full-featured PBX, AI automation, or just a single virtual number, Zadarma delivers reliability, innovation, and unmatched global coverage — backed by nearly two decades of experience.\n\nGet started today and join thousands of companies that rely on Zadarma for smarter communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/88ddc86a-d6f7-4699-8a6e-42739cd22839.png","url":"https://www.softwareadvice.co.uk/software/173719/zadarma","@type":"ListItem"},{"name":"Unitel Voice","position":24,"description":"Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. \n\n- Built for Business Builders\n- Run your business from anywhere\n- Not overcomplicated or overpriced \n- Amazing USA-Based Support\n\nUnitel Voice enables startups and small businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing home, office, or cell phone.\n\nUnitel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers. \n\nKey features of Unitel include call recording, call transferring, SIP trunks, virtual auto attendant, audio conference bridge, call logs, unlimited call handling, call blasting, call announcement, on-hold music, and call blocking.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddd8de41-7553-4d90-92db-d20b5c23f033.png","url":"https://www.softwareadvice.co.uk/software/52665/unitel-voice","@type":"ListItem"},{"name":"Quo","position":25,"description":"Never lose a customer with Quo. The phone system that helps businesses build personal customer relationships at scale.\n\nTrusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction. Quo brings calls, texts, and customer information together in one platform. \n\nWith an AI-powered voice agent, automations, and mini CRM, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac3438b2-79ff-4f7d-834e-1ef3911962b3.png","url":"https://www.softwareadvice.co.uk/software/371599/openphone","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software?page=3#itemlist","numberOfItems":25}
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