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description: Page 4 - Discover the best IT Ticketing Systems Software for your organisation. Compare top IT Ticketing Systems Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best IT Ticketing Systems Software - 2026 Reviews, Pricing & Demos
---

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# IT Ticketing Systems Software

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## Products

1. [Whatfix](https://www.softwareadvice.co.uk/software/83106/whatfix) — 4.6/5 (77 reviews) — Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digi...
2. [Track-It\!](https://www.softwareadvice.co.uk/software/27016/track-it) — 4.0/5 (77 reviews) — Track-It\! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge ...
3. [Oracle E-Business Suite](https://www.softwareadvice.co.uk/software/4223/oracle-e-business-suite) — 4.3/5 (76 reviews) — Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the ...
4. [Sage CRM](https://www.softwareadvice.co.uk/software/437357/sagecrm) — 3.6/5 (73 reviews) — Sage CRM is a cloud-based customer relationship management (CRM) solution tailored specifically for small and midsize...
5. [LiveHelpNow](https://www.softwareadvice.co.uk/software/102419/livehelpnow-crm) — 4.6/5 (72 reviews) — LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazin...
6. [SalesOutlook CRM](https://www.softwareadvice.co.uk/software/373716/salesoutlook-crm) — 4.3/5 (71 reviews) — SalesOutlook CRM is a comprehensive customer relationship management (CRM) and email marketing system that embeds int...
7. [Infor Sales & Catering](https://www.softwareadvice.co.uk/software/415310/reserve-interactive) — 4.7/5 (67 reviews) — Infor Sales \& Catering is a cloud-based sales, catering, and event management solution designed to simplify and a...
8. [Tracker](https://www.softwareadvice.co.uk/software/27032/phaseware-tracker) — 4.4/5 (66 reviews) — PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients repo...
9. [Sellsy](https://www.softwareadvice.co.uk/software/4129/sellsy) — 4.2/5 (66 reviews) — Sellsy is a cloud-based sales management solution for small to midsize businesses. Features include time tracking, sa...
10. [Oracle Sales](https://www.softwareadvice.co.uk/software/35635/oracle-cx-sales) — 4.3/5 (65 reviews) — Oracle Sales Cloud is a sales management application under Oracle’s umbrella of hosted customer experience (CX) produ...
11. [SalesNexus](https://www.softwareadvice.co.uk/software/14228/salesnexus) — 4.5/5 (64 reviews) — SalesNexus is built for sales teams that want to build relationships with customers. SalesNexus' Nexi AI automates th...
12. [SherpaDesk](https://www.softwareadvice.co.uk/software/26567/sherpadesk) — 4.7/5 (62 reviews) — SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes i...
13. [1CRM](https://www.softwareadvice.co.uk/software/40387/1crmsystemscorp) — 4.3/5 (57 reviews) — 1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sa...
14. [Giva](https://www.softwareadvice.co.uk/software/61303/giva) — 4.9/5 (57 reviews) — Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboa...
15. [Mothernode CRM](https://www.softwareadvice.co.uk/software/2003/mothernode-marketer) — 4.8/5 (56 reviews) — Mothernode CRM is a SaaS-based CRM solution designed to help small and midsized businesses manage customer relationsh...
16. [ProProfs Chat](https://www.softwareadvice.co.uk/software/19787/live2support) — 4.8/5 (53 reviews) — Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both...
17. [Re:amaze](https://www.softwareadvice.co.uk/software/63529/reamaze) — 4.8/5 (53 reviews) — Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert ...
18. [SuiteCRM](https://www.softwareadvice.co.uk/software/25979/suitecrm) — 4.2/5 (48 reviews) — SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large bu...
19. [LogicBox](https://www.softwareadvice.co.uk/software/2156/logicbox-distro) — 4.5/5 (48 reviews) — Logicbox is cloud-based business management software that is suitable for small to midsize companies in a variety of ...
20. [AddressTwo](https://www.softwareadvice.co.uk/software/2761/addresstwo) — 4.7/5 (47 reviews) — AddressTwo is a cloud-based customer relationship management (CRM) solution developed by small business owners. It he...
21. [Teamleader](https://www.softwareadvice.co.uk/software/415240/teamleader) — 4.2/5 (45 reviews) — Teamleader is a Belgian SaaS scale-up founded in 2012 by Jeroen De Wit to make the daily work of entrepreneurs and th...
22. [Commence](https://www.softwareadvice.co.uk/software/2549/commence) — 4.9/5 (44 reviews) — Commence CRM is a cloud-based customer relationship management(CRM) solution that caters to small and mid-size busine...
23. [Shape](https://www.softwareadvice.co.uk/software/49041/shapeb) — 4.7/5 (44 reviews) — Shape's cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from onli...
24. [InStream](https://www.softwareadvice.co.uk/software/185818/instream) — 4.7/5 (41 reviews) — InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses t...
25. [Conversational Cloud](https://www.softwareadvice.co.uk/software/13840/liveengage) — 4.3/5 (41 reviews) — LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging...

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- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
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- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)

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Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a522a079-45c7-4690-897c-93c735a29c17.png","url":"https://www.softwareadvice.co.uk/software/83106/whatfix","@type":"ListItem"},{"name":"Track-It!","position":2,"description":"Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.\n\n\nTrack-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.\n\n\nTrack-It! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0bf6b4e-e840-4d58-8c36-767144d97658.png","url":"https://www.softwareadvice.co.uk/software/27016/track-it","@type":"ListItem"},{"name":"Oracle E-Business Suite","position":3,"description":"Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the modern mobile user. The solution continues to deliver new application functionality and expand the capabilities of existing features while helping you gain all the benefits of Oracle Cloud.\n\nOracle E-Business Suite is a cloud-based suite containing integrated, global business applications that enable organizations to make decisions and manage costs of operations. The suite also includes on-premise customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance.\n\nBuilt on an open, standards-based architecture, E-Business Suite CRM helps streamline business processes and allows key divisions to draw references from the same source of data. Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.\n\nOracle E-Business Suite also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain. Support is available through an online knowledge base and via phone.\n\nBelow are some of the valuable features of popular application offerings available within Oracle E-Business Suite:\n- Supply Chain Management (SCM): Every possible supply chain process can be fully automated, from planning, creation, and appropriation to development and fulfillment, delivering a comprehensive solution application to ensure organizations have robust, intelligent-driven, value-added chains. \n- Human Resource Management (HRM): The solution offers a sturdy group of outstanding human resource processes that enable users to improve productivity, enhance overall business performance, and lower TCO. \n- Customer Relations Management (CRM): This application provides for a streamlined, unique global gathering of information that will ensure all selling channels are continually following the organization's objectives and protocols.\n- Project Portfolio Management (PPM): Oracle EBS provides a comprehensive, full lifecycle offering of project and portfolio management. Users get a single fully transparent view of all project-related ventures coupled with a superb performance process that grants users the ability to choose the best, most dynamic portfolio ventures.\n- Financial Management: Users are able to perform more effectively, improve productivity and efficiency, develop productivity tools and integrated performance management, and develop processes for shared services to reduce overall operating costs.\n- Service Management: This application allows users access to the best data necessary to provide correct, precise, reliable information to their clients to ensure that every expectation is exceeded and consistently satisfied.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56875974-6bb2-4a2b-9b85-637f24d6c5af.png","url":"https://www.softwareadvice.co.uk/software/4223/oracle-e-business-suite","@type":"ListItem"},{"name":"Sage CRM","position":4,"description":"Sage CRM is a cloud-based customer relationship management (CRM) solution tailored specifically for small and midsize businesses aiming to optimize their customer experiences. This comprehensive platform provides a suite of tools designed to manage both new and existing client relationships, streamlining operations across sales, marketing, customer service, and more. Notable applications include integrated modules for sales and marketing automation, customer service, help desk, and social CRM, fostering a holistic approach to managing customer journeys.\n\nThe platform’s capabilities are enhanced with robust mobile features, ensuring that teams can access customer data and functionalities on the go, boosting productivity and responsiveness. Sage CRM supports both cloud and on-premise deployments, offering flexibility to businesses based on their infrastructure preferences and requirements.\n\nSales teams can leverage Sage CRM to monitor sales agent performance, forecast trends effectively, schedule meetings, and manage the sales pipeline more efficiently. The dashboard provides immediate visibility into current sales deals, while advanced reporting and analytic features aid in forecasting sales performance and identifying new opportunities. For marketers, the solution offers powerful tools to plan and execute multi-channel marketing and promotional campaigns. Its built-in email marketing functionality facilitates the sending of promotional messages and newsletters directly to contacts, enhancing communication strategies.\n\nThe solution's capability extends to managing campaigns across multiple channels, ensuring that businesses can target and engage their audience through the most effective mediums. This adaptability and breadth of features make Sage CRM a versatile tool for enhancing customer engagement and nurturing long-term relationships.\n\nMoreover, Sage CRM stands out for its compatibility with various third-party applications, allowing for seamless integration into existing business ecosystems. This interoperability enhances the platform's flexibility and enables businesses to customize their CRM solution according to their specific needs and workflows.\n\nIn summary, Sage CRM provides a comprehensive and customizable CRM solution that supports businesses in their endeavors to manage customer relationships effectively. With its extensive features for sales, marketing, and customer service, combined with mobile capabilities, cloud and on-premise deployment options, and third-party application integration, Sage CRM empowers small and midsize businesses to optimize their customer experience and drive growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9607bcbc-59fe-4b10-a807-05685fadb3f7.jpeg","url":"https://www.softwareadvice.co.uk/software/437357/sagecrm","@type":"ListItem"},{"name":"LiveHelpNow","position":5,"description":"LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs.\n\nWith LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call.\n\nAvailable tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more!\n\nYou’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media.\n\nYou can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite.\n\nQuick, easy installation. No setup fees or contract. Free training and 24/7 support.\n\nTrusted by over 8000 businesses worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb1b65-7b6d-4c2e-9111-85ff35512468.png","url":"https://www.softwareadvice.co.uk/software/102419/livehelpnow-crm","@type":"ListItem"},{"name":"SalesOutlook CRM","position":6,"description":"SalesOutlook CRM is a comprehensive customer relationship management (CRM) and email marketing system that embeds into Microsoft Outlook. Our Outlook CRM automatically syncs all customer data at one place. All files and email correspondence are saved to the contact's profile, and because SalesOutlook CRM depends on Microsoft Outlook, there is no need for a dedicated MS-SQL server database.\n\nSalesOutlook Outlook CRM's intuitive interface provides a host of features that optimize the user experience. Contacts can be dragged and dropped into different lead categories, such as 'opportunity' or 'customer inquiry' directly from the email interface. By right-clicking on a customer name, users can access contact information, providing instant visibility into all the necessary information related to any particular buyer. The Outlook CRM is a specialized system that builds upon a frequently used email medium to create a CRM that will optimize user efficiency and boost customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb218edd-fe30-4837-aec6-3149de284e62.png","url":"https://www.softwareadvice.co.uk/software/373716/salesoutlook-crm","@type":"ListItem"},{"name":"Infor Sales & Catering","position":7,"description":"Infor Sales & Catering is a cloud-based sales, catering, and event management solution designed to simplify and automate the full event lifecycle. From initial inquiry and booking through execution and final billing, it helps hospitality and event-driven organizations manage events with greater visibility and control. \n\nThe platform brings sales, catering, operations, and finance teams together in a single system, allowing users to manage event details, customer interactions, and venue availability in one place. Teams can create custom proposals, manage contracts, track event changes, and coordinate resources such as rooms, menus, and event spaces. \n\nInfor Sales & Catering includes tools for forecasting, labor tracking, customer relationship management, invoicing, auditing, and electronic signatures. Configurable workflows help reduce manual effort and support consistent processes, while task scheduling and automated reminders help teams stay aligned across multiple locations. \n\nAn administrative dashboard provides real-time insight into activity and performance, with reporting tools that allow users to generate custom reports without technical expertise. The system supports electronic payments and is designed to meet industry security and compliance standards. \n\nBuilt on a secure, scalable cloud platform, Infor Sales & Catering is well suited for organizations managing complex events, high volumes, or multi-property operations. Pricing is available upon request, and support is provided through phone, email, and online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cccc18d6-d9da-4211-94bc-f5725e2ab42f.jpeg","url":"https://www.softwareadvice.co.uk/software/415310/reserve-interactive","@type":"ListItem"},{"name":"Tracker","position":8,"description":"PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.\n\n\nApplications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.\n\n\nThe client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. \n\n\nUsers can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. \n\n\nTracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.\n\n\nThe solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.\n\n\nPricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a76789e5-9121-4983-81d3-22940b52640d.png","url":"https://www.softwareadvice.co.uk/software/27032/phaseware-tracker","@type":"ListItem"},{"name":"Sellsy","position":9,"description":"Sellsy is a cloud-based sales management solution for small to midsize businesses. Features include time tracking, sales automation and a help desk. It is suitable for industries such as advertising, construction, non-profit and retail.\n\nThe Prospecting & Sales module creates a pipeline view that allows users to view the status of business opportunities. Visual indicators and drag-and-drop functionality help users track and organize opportunities. A task manager allows users to assign tasks to themselves or other staff, and email reminders are sent automatically.\n\nThe Invoicing & Management module helps you to turn your quotes into invoices in one click, speed up and secure payments, automate your accounting entry. \n\nPoint of sale features integrate with other Sellsy modules such as e-commerce, retail and inside sales. Shared agendas, discussion walls, file management and live chat help users communicate. Sellsy integrates with several applications such as Google Apps, Dropbox, Mailchimp and others.\n\nSellsy provides online support, including webinars. Pricing is based on annual contracts.\n\nMore than 48000 users in over 18000 companies run on Sellsy every day !","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e19e8167-8263-4221-9b5c-86ad5b5d230c.png","url":"https://www.softwareadvice.co.uk/software/4129/sellsy","@type":"ListItem"},{"name":"Oracle Sales","position":10,"description":"Oracle Sales Cloud is a sales management application under Oracle’s umbrella of hosted customer experience (CX) products. An emphasis on modern interface design, simplified cloud-based implementation and a highly functional native mobile app help differentiate it from Oracle’s popular legacy CRM and sales solutions.\n\n\nIn addition to core sales force automation functionality, such as interaction tracking and follow-up automation, Sales Cloud features configurability, sales rep prospecting, channel management and territory management.\n\n\nOracle Sales Cloud also offers CPQ Cloud, a full solution to manage the entire quote-to-cash process, from configuring price quotes (CPQ) to proposal delivery to order fulfillment. In addition, Oracle Social Network Cloud facilitates collaboration among sales reps, and Oracle Social Engagement and Monitoring allows reps to monitor prospects and competitors across multiple social and online channels in order to capitalize on timely interaction opportunities. Oracle Sales Cloud Mobile, meanwhile, enables reps to access up-to-date customer information while in the field.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/803cef26-33c1-4feb-ac71-28a63b6b0839.png","url":"https://www.softwareadvice.co.uk/software/35635/oracle-cx-sales","@type":"ListItem"},{"name":"SalesNexus","position":11,"description":"SalesNexus is built for sales teams that want to build relationships with customers.  SalesNexus' Nexi AI automates the busy work so more time can be focused on customers.  SalesNexus is easy to setup and customize to your unique business.  That's why customers stay with SalesNexus 4 times as long as the big guys!  Automate your pipeline and turn every sales person into a top producer!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a422414b-6afc-4a03-8277-45377da73948.jpg","url":"https://www.softwareadvice.co.uk/software/14228/salesnexus","@type":"ListItem"},{"name":"SherpaDesk","position":12,"description":"SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes into a single suite. It is most suitable for the small and midsize business markets of professional service firms.\n\n\nSherpaDesk offers ticket management, time tracking, invoicing, email parsing, asset management, project management, customer engagement and reporting.\n\n\nThe platform’s time tracking module allows users to track time from anywhere within the solution, meaning time can be logged for active projects, account management work or support issues.\n\n\nInvoices can be automatically generated and rate plans can be customized to accommodate unique payment arrangements. Third-party integrations are also available, which allow users to connect SherpaDesk with applications like FreshBooks, Office 365, QuickBooks and Google Marketplace.\n\n\nSherpaDesk enables organizations to track customer service issues, capture billable time and manage a project’s profitability. It can be purchased per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09830589-4e4e-44f9-96a1-e0de6f10283f.png","url":"https://www.softwareadvice.co.uk/software/26567/sherpadesk","@type":"ListItem"},{"name":"1CRM","position":13,"description":"1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with order management feature to develop quotes, track orders, generate invoices and manage projects, resources, customer cases and human resources.\n\n\n1CRM enables users to monitor sales pipelines and record a detailed history of interactions on leads, contacts and accounts and keep stakeholders up-to-date on accounts and informed on potential issues.\n\n\n1CRM offers sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards, reporting and email integration. It integrates with third-party applications such as Google apps and Outlook. The QuickBooks Finance add-on module allows companies to gain a full view of their financial picture. Pricing is per user per month and is based on a number of accounts, targets and leads. Support is available through online forums, videos, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1668a980-2bec-4353-b7f0-81b95f5cf6e0.png","url":"https://www.softwareadvice.co.uk/software/40387/1crmsystemscorp","@type":"ListItem"},{"name":"Giva","position":14,"description":"Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. \n\n\nGiva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. \n\n\nGiva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5946bb59-c37b-4fc7-9074-bd8eb7d67d6f.png","url":"https://www.softwareadvice.co.uk/software/61303/giva","@type":"ListItem"},{"name":"Mothernode CRM","position":15,"description":"Mothernode CRM is a SaaS-based CRM solution designed to help small and midsized businesses manage customer relationships and create effective sales process. With Mothernode CRM, individuals and sales teams alike have a system that can help personalize the company workflow, while retaining a proven foundation for selling and customer management.\n\n\nMothernode CRM offers core CRM functionalities including contact management that helps businesses to import contacts from multiple sources and manage communications with them effectively. The sales management tool offers intuitive dashboard and customizable reporting features to monitor end-to-end sales operations. The centralized cloud-based database enables users to access business data and manage accounts from anywhere, anytime.\n\n\nIn addition, the solution also offers features like sales force automation, lead nurturing, quotation builder and search capabilities. The solution is capable of integrating with leading solutions like Gmail, Google Calendar, QuickBooks, UPS Online and LinkedIn. The Android and iOS mobile applications allow users to access data on the move.\n\n\nMothernode CRM is best suited to SMBs looking for a scalable solution and pay-as-you-go pricing model. The solution can be customized to serve a number of industries including, advertising, banking, hospitality and real estate.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e35fde3-d97f-4c88-8f41-da1b9b55241e.png","url":"https://www.softwareadvice.co.uk/software/2003/mothernode-marketer","@type":"ListItem"},{"name":"ProProfs Chat","position":16,"description":"Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes.\n\n\nWith Knowledgebase, users can create content and publish it in a searchable database. They can add tooltips, lightboxes and pop-ups. This system’s content editor includes a toolbar where users can format text and add images, tables and videos. Users with coding experience can also directly edit their sites’ CSS.\n\n\nSites created with Knowledgebase are brandable and have custom domain names. Sites can also be published as PDFs. Users can manage multiple sites, track revision history and import files.\n\n\nKnowledgebase is integrable with ZenDesk, Google Analytics and Live Chat among others. Users can assign roles and permissions in the system. This solution is accessible anytime from anywhere, and it can be accessed from multiple devices including mobile devices.\n\n\nKnowledgebase is priced per month. It was created by ProProfs in 2006.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26c499f9-a244-4f2b-964c-900f3ba82cb2.png","url":"https://www.softwareadvice.co.uk/software/19787/live2support","@type":"ListItem"},{"name":"Re:amaze","position":17,"description":"Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat.\n\n\nReamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries.\n\n\nAdditionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered.\n\n\nServices are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9b96508-7096-4abe-863f-49ebc8832b29.png","url":"https://www.softwareadvice.co.uk/software/63529/reamaze","@type":"ListItem"},{"name":"SuiteCRM","position":18,"description":"SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry.\n\n\nWith SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress.\n\n\nUsers can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolved.\n\n\nSuiteCRM is free to download and use, with customization coming at a fee to the business. A community forum is available for free support, while dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bde7782-1210-4618-81d4-f8d291d8e408.jpeg","url":"https://www.softwareadvice.co.uk/software/25979/suitecrm","@type":"ListItem"},{"name":"LogicBox","position":19,"description":"Logicbox is cloud-based business management software that is suitable for small to midsize companies in a variety of industries.\n\n\nIt offers a suite of business management modules and functions that can be configured to incorporate and automate the unique processes and workflows of a company, creating a single, integrated system.\n\n\nModules range from account management, prospecting, CPQ and production to invoicing, purchasing and inventory management to distribution, installation and service as well as task and case management.\n\n\nEach of these modules can be modified, offering a unique model for each business. In addition to a custom database, Logicbox also provides custom notifications, approvals and permissions, as well as custom reporting and analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e960e590-c4fb-4a6a-b95d-ec0eb8d26ba1.png","url":"https://www.softwareadvice.co.uk/software/2156/logicbox-distro","@type":"ListItem"},{"name":"AddressTwo","position":20,"description":"AddressTwo is a cloud-based customer relationship management (CRM) solution developed by small business owners. It helps teams manage their contacts, leads, follow-up tasks and other sales and marketing activities.\n\n\nApplications included in AddressTwo include Marketing Automation, Sales Automation, customer service, help desk, customer analytics and more. It's best suited for companies with less than $5M in annual revenue, and can support a wide variety of industries: consulting, hospitality, real estate, education, distribution and more.\n\n\nThere are three editions for different business sizes. Since AddressTwo is cloud-based, it's accessible from any device with an internet connection.\n\n\nFrom a single database, users can take advantage of tools including email, postcard and SMS marketing capabilities. Outbound communication, including newsletters, promotions, and holiday cards, are also available. The system offers Addy, a built-in virtual assistant, who sends daily email reminders of tasks due.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f20f62dc-e634-405b-ada9-54ec408f4a30.png","url":"https://www.softwareadvice.co.uk/software/2761/addresstwo","@type":"ListItem"},{"name":"Teamleader","position":21,"description":"Teamleader is a Belgian SaaS scale-up founded in 2012 by Jeroen De Wit to make the daily work of entrepreneurs and their teams easier. That started with Teamleader Focus, user-friendly business software for teams of 2 to 20 people, to prepare quotes, manage customer relationships and invoice. In 2019, Teamleader acquired Yadera - now Teamleader Orbit - to serve larger agencies as well. In 2022, online meeting platform Vectera was added to the Teamleader portfolio. Teamleader One and Dexxter complete the offering today: from the self-employed to SMEs and large agencies, Teamleader is there for all entrepreneurs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1389b645-d090-4407-90c8-0c7875748797.png","url":"https://www.softwareadvice.co.uk/software/415240/teamleader","@type":"ListItem"},{"name":"Commence","position":22,"description":"Commence CRM is a cloud-based customer relationship management(CRM) solution that caters to small and mid-size businesses and helps them to manage communication with existing and potential customers. The solution includes various modules and features which include marketing automation, lead management, help desk functionality, a customer portal, reporting and project management.\n\n\nThe dashboard presents real-time information, showing emails, tasks to complete, service tickets, alerts and new leads. The custom dashboard allows users to see up-to-date sales activity and respond to emails.\n\n\nMarketing automation features offer pre-built templates to launch targeted campaigns with a customizable budget, and the ability to analyze the response rate and revenue of campaigns.\n\n\nAdditionally, Commence CRM manages the sales cycle, schedules appointments and to-dos, records interactions with customers and generates forecasts and performance reporting.\n\n\nCommence CRM is available on a monthly subscription basis that includes support via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61e9a528-68ee-45ee-b480-34dee03bdef7.jpeg","url":"https://www.softwareadvice.co.uk/software/2549/commence","@type":"ListItem"},{"name":"Shape","position":23,"description":"Shape's cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from online sources, organize sales pipelines, connect with customers and automate everyday tasks. Shape is suitable for businesses in industries such as legal, real estate, mortgage, insurance, education, hvac and construction.\n\n\nShape's collaboration tools facilitate project information sharing within and across departments and user roles. It includes a centralized repository to store prospects, accounts, contacts, documents, photos, billing and transactions and e-signature agreements in one place.\n\n\nShape’s customizable dashboard enables users to keep track of department-specific performance indicators and explore business-relevant trends. Additional features include call scripting, drip campaign automation, task scheduling, reporting and integration with Outlook and Gmail.\n\n\nShape is available on a per user per month subscription with no annual contracts and offers customer support via an online knowledge base, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3bca0b2f-7b74-41cd-a603-ad186a618a8d.png","url":"https://www.softwareadvice.co.uk/software/49041/shapeb","@type":"ListItem"},{"name":"InStream","position":24,"description":"InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses to help them connect with an audience and build long-term relationships. The solution provides tools to manage business contacts and monitor client interactions.\n\n\nWith InStream's real-time notification system, customer service agents can configure alerts and notifications for activities and ensure timely service of customer queries. Users can track incoming and outgoing phone calls and email communications with InStream communication tracker and ensure proper follow-ups for every action.\n\n\nInStream is able to integrate with multiple mailboxes including Gmail, Hotmail, Outlook and other email service providers for sharing contact details. The solution also allows users to post campaign-specific details on multiple social media platforms and reach potential customers. InStream is capable of analyzing existing client interaction history and providing valuable insights about client behavior, preferred communication channels and key trends of a campaign.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b82b4819-0262-4690-97d5-076430bdb784.png","url":"https://www.softwareadvice.co.uk/software/185818/instream","@type":"ListItem"},{"name":"Conversational Cloud","position":25,"description":"LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.\n\n\nThe Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.\n\n\nConversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60b0f0a9-7d7a-4895-a187-8b88c1efe2b1.jpeg","url":"https://www.softwareadvice.co.uk/software/13840/liveengage","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/1630/it-ticketing/software?page=4#itemlist","numberOfItems":25}
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