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description: Page 6 - Discover the best IVR Software for your organisation. Compare top IVR Software tools with customer reviews, pricing and free demos.
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title: Page 6 - Best IVR Software - 2026 Reviews, Pricing & Demos
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# IVR Software

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## Products

1. [InGenius](https://www.softwareadvice.co.uk/software/119710/ingenius) — 4.9/5 (8 reviews) — Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage a...
2. [Vozy](https://www.softwareadvice.co.uk/software/117054/vozy) — 4.0/5 (7 reviews) — Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to ...
3. [LiveOps](https://www.softwareadvice.co.uk/software/49337/liveops) — 3.7/5 (6 reviews) — LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction reco...
4. [VoiceShot](https://www.softwareadvice.co.uk/software/175546/voiceshot) — 4.8/5 (6 reviews) — Voice Shot is a cloud phone solution that helps businesses streamline operations related to call forwarding, screenin...
5. [Aline](https://www.softwareadvice.co.uk/software/253475/aline) — 4.3/5 (6 reviews) — Aline is a cloud-based VoIP solution that helps businesses streamline remote communication via video conferences, liv...
6. [SignalWire](https://www.softwareadvice.co.uk/software/317176/signalwire) — 2.8/5 (6 reviews) — Designed for businesses of all sizes, SignalWire is a cloud communication platform that helps move calls across vario...
7. [Smart IVR](https://www.softwareadvice.co.uk/software/281036/ivr-voicexml-platform) — 4.8/5 (6 reviews) — Smart IVR is an interactive voice response platform designed to streamline call routing and automated phone services ...
8. [SanCCS](https://www.softwareadvice.co.uk/software/443166/sanccs) — 5.0/5 (6 reviews) — SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of exp...
9. [MiContact Center Business](https://www.softwareadvice.co.uk/software/20728/micontact) — 4.2/5 (5 reviews) — Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such a...
10. [AuguTech](https://www.softwareadvice.co.uk/software/34570/augutech) — 4.8/5 (5 reviews) — AuguTech delivers. It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solutio...
11. [VBVoice](https://www.softwareadvice.co.uk/software/89419/pronexus-vbvoice) — 4.8/5 (5 reviews) — Pronexus VBVoice is an on-premise call center solution that helps small to large enterprises build and develop intera...
12. [Servetel](https://www.softwareadvice.co.uk/software/184558/servetel-cloud-call-center) — 3.4/5 (5 reviews) — Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a pr...
13. [Quvu](https://www.softwareadvice.co.uk/software/151402/quvu) — 4.2/5 (5 reviews) — Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dia...
14. [Voice Clearity](https://www.softwareadvice.co.uk/software/324586/voice-clearity) — 4.6/5 (5 reviews) — Voice Clearity provides technology such as call processing systems and services for businesses of any size. Voice Cle...
15. [Knowlarity](https://www.softwareadvice.co.uk/software/337799/knowlarity) — 4.0/5 (5 reviews) — Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of comp...
16. [Mosaicx](https://www.softwareadvice.co.uk/software/367101/mosaicx) — 3.8/5 (5 reviews) — Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experien...
17. [ReadSpeaker](https://www.softwareadvice.co.uk/software/295918/tts-web-services) — 3.6/5 (5 reviews) — ReadSpeaker is a cloud-based API that converts text input into high-quality natural-sounding audio. Developers can in...
18. [Thrio](https://www.softwareadvice.co.uk/software/336512/thrio) — 5.0/5 (5 reviews) — CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines,...
19. [ATLAS](https://www.softwareadvice.co.uk/software/446858/atlas) — 5.0/5 (5 reviews) — ATLAS is an intuitive analytics dashboard tailored to enhance marketing performance. The platform empowers users with...
20. [Drop](https://www.softwareadvice.co.uk/software/254016/ringless-voicemail-drops) — 5.0/5 (4 reviews) — Drop is a cloud-based solution that helps businesses improve lead capture and marketing processes by sending ringless...
21. [Sparrow](https://www.softwareadvice.co.uk/software/411792/sparrow) — 5.0/5 (4 reviews) — Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, includ...
22. [Voximplant Kit](https://www.softwareadvice.co.uk/software/393004/voximplant-kit) — 4.5/5 (4 reviews) — Voximplant Kit is a cloud-based call center solution that enables both inbound and outbound calling, call recording, ...
23. [NFON Contact Center](https://www.softwareadvice.co.uk/software/524615/Contact-Center-Hub) — 4.3/5 (4 reviews) — NFON Contact Center Hub is a cloud-based customer support solution. It integrates multiple communication channels suc...
24. [SmartAction Speech IVR System](https://www.softwareadvice.co.uk/software/156433/smartaction-speech-ivr-system) — 5.0/5 (4 reviews) — SmartAction's virtual agent solution leverages artificial intelligence to automate conversations in call centers. The...
25. [ViaDialog](https://www.softwareadvice.co.uk/software/509293/ViaFlow) — 5.0/5 (4 reviews) — Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer ex...

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## Related Categories

- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software)
- [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)

## Links

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LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7144e17e-ee64-4775-8cdc-2e601814acee.png","url":"https://www.softwareadvice.co.uk/software/49337/liveops","@type":"ListItem"},{"name":"VoiceShot","position":4,"description":"Voice Shot is a cloud phone solution that helps businesses streamline operations related to call forwarding, screening, transfer, blocking and more. The urgent alert module lets users broadcast text and voice messages to create public awareness during emergencies such as fire, security threats, severe weather conditions, and more.\n\n\nVoice Shot enables businesses to automatically send all voicemails directly to linked email addresses in WAV file format, ensuring timely delivery of all messages. It allows customers to utilize speech recognition technology and submit responses via pre-configured voice menus. Additionally, professionals can create personalized voice messages for recipients using text-to-speech technology.\n\n\nVoiceShot comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It also provides iOS and Android mobile applications, which lets users receive notifications remotely. It is available on monthly subscriptions and support is extended via email, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/920eaca6-7a0a-4fdc-b664-632ce7d4afaf.png","url":"https://www.softwareadvice.co.uk/software/175546/voiceshot","@type":"ListItem"},{"name":"Aline","position":5,"description":"Aline is a cloud-based VoIP solution that helps businesses streamline remote communication via video conferences, live chat, call routing and more. Callers can use unlimited local and long-distance calls to the United States and Canada, to connect with colleagues or customers. It offers a ring group feature that allows users to make all extensions ring simultaneously each time someone dials an extension.\n\nThe centralized dashboard enables employees to view whether another employee is available to take a call without having to ask. Users can also set their status to let other users know when they are or aren't available. Additionally, members can also link their personal and professional contacts directories, add manual contacts when needed, then view the entire list from a unified interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da7cfd1a-e54a-4955-97a0-136c99cd0c88.png","url":"https://www.softwareadvice.co.uk/software/253475/aline","@type":"ListItem"},{"name":"SignalWire","position":6,"description":"Designed for businesses of all sizes, SignalWire is a cloud communication platform that helps move calls across various endpoints, handle communication errors, optimize application settings, and more. Key features include data security, third-party integrations, chat/messaging, and campaign management.  \n\nSignalWire helps businesses deploy VoIP infrastructure, receive OTPs, monitor fraud protection, and convert text-to-speech on a unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d245f1d4-fcc8-4885-8033-6a8e8ea9293b.png","url":"https://www.softwareadvice.co.uk/software/317176/signalwire","@type":"ListItem"},{"name":"Smart IVR","position":7,"description":"Smart IVR is an interactive voice response platform designed to streamline call routing and automated phone services for contact centers and enterprises. It enables companies to create customized self-service phone applications and human-machine interfaces that optimize the customer experience. Key features of Smart IVR include configurable call flows, natural language speech recognition, machine learning (ML), text-to-speech, built-in telephony, call recording and reporting. Additionally, it also facilitates third-party integration through APIs with various applications such as Amazon, Azure, DeepGram and Voci.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94edac01-3e66-4565-a252-93dc764f3ec4.png","url":"https://www.softwareadvice.co.uk/software/281036/ivr-voicexml-platform","@type":"ListItem"},{"name":"SanCCS","position":8,"description":"SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of experience, we have created a call center solution named SanCCS that enables businesses to add agents to different departments and efficiently route their calls for faster growth. SAN Software is known as the best Call Center Software Solution provider in the market today, if you are looking for an advanced and widely-accepted call center solution for your business, consider.\n\nSanCCS provides Blended Dialer, Quality Module, Co-Browsing and Omni-Channel platforms like WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, video calling and Ticket Management Software.\n\nMain Features : Multiple Dialing Modes, Dynamic Agent Pacing, Automated Call Distribution, API Integration, and Missed Call Auto Call Backs and may more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f337013b-f725-4d7d-83a4-f396eb1ef82c.png","url":"https://www.softwareadvice.co.uk/software/443166/sanccs","@type":"ListItem"},{"name":"MiContact Center Business","position":9,"description":"Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users.\n\n\nMitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities.\n\n\nCalls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts, automated voicemail messages, generating emails to supervisors, moving call data to automatically populate campaigns and set call back priority levels.\n\n\nAdditionally, the solution provides campaign metrics, team and agent performance, dialer performance and list penetration for key performance indicator analysis.\n\n\nSupport is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a4746b9-8868-47a6-be76-f185bc445e21.jpeg","url":"https://www.softwareadvice.co.uk/software/20728/micontact","@type":"ListItem"},{"name":"AuguTech","position":10,"description":"AuguTech delivers.  It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solution is suitable for midsize and enterprise businesses.  Key features ​include: enhanced IVR & intelligent routing capabilities, custom integrations using advanced API protocols, comprehensive reporting metrics, full call recording capabilities including PCI compliant call redaction, real-time conversational analytics, and their award-winning customer service experience. \n\nAuguTech can set customized outbound caller IDs displaying real working local numbers.  Through our platform, 100's of targeted local numbers can be automatically rotated when outbound dialing.  Our answering machine detection functionality is able to filter a majority of answering machines and connect agents to more live prospects. \n\nAgents can be logged in remotely with just a head set and a web browser.  AuguTech's intuitive agent interface can display a script for the agents to read with completed custom fields like name, address, revenue, income, etc., google maps, automated call back schedulers and user stats. \n\nManagers have full access to the advanced “Administrator Dashboard” which enables them to monitor and control all aspects of the contact center in real-time. This, among many other functionalities, empowers managers with the ability to increase productivity and profitability by keeping wait times marginal and contact rates high.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb7ed8c1-d589-4507-832f-98e3ce6ea31d.png","url":"https://www.softwareadvice.co.uk/software/34570/augutech","@type":"ListItem"},{"name":"VBVoice","position":11,"description":"Pronexus VBVoice is an on-premise call center solution that helps small to large enterprises build and develop interactive voice response (IVR) applications using a drag-and-drop interface. It enables users to convert text files into synthesized speech outputs, improving customer experience with the brand.\n\n\nKey features of Pronexus VBVoice include automated directory assistance, inbound/outbound IVR, voice verification, telephone banking and centralized logging. It comes with a predictive dialer, which lets users automate processes for outbound calls using various algorithms, optimizing agent productivity. Additionally, managers can keep track of system modifications and recall specific versions as per requirements.\n\n\nPronexus VBVoice helps businesses perform serialization and change tracking mechanisms across applications with built-in network redundancy. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cfcc835-c3ca-4ace-96b6-dec38bb8eb05.png","url":"https://www.softwareadvice.co.uk/software/89419/pronexus-vbvoice","@type":"ListItem"},{"name":"Servetel","position":12,"description":"Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including:\n\n-Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. \n-Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. \n-API Connect: A unique communication API suite to assist communication needs for mobile and web applications. \n-Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. \n\nThese products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25636666-627f-4bb5-9345-cae2ad563993.png","url":"https://www.softwareadvice.co.uk/software/184558/servetel-cloud-call-center","@type":"ListItem"},{"name":"Quvu","position":13,"description":"Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dialing, targeted campaigns, workforce management, call recording and more. Professionals can create or edit call queues and gain visibility into campaign sales, abandoned calls and Do Not Call (DNC) compliance metrics on a centralized platform.\n\n\nQuvu allows supervisors to monitor agents' performance during calls and use the search functionality to retrieve call recordings based on number, agent, queue, disposition, data or file source and campaign. Administrators can analyze key performance indicators (KPIs) and visualize data in the form of graphs according to requirements. Additionally, its preview dialer enables professionals to view important customer details before calls to improve overall retention rates.\n\n\nQuvu lets businesses download call recordings and configure secure access permissions for staff members using passwords. Pricing is based on customers' requirements and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05f8bb35-d1b0-4bd3-b7a9-2d04bc6c61d6.png","url":"https://www.softwareadvice.co.uk/software/151402/quvu","@type":"ListItem"},{"name":"Voice Clearity","position":14,"description":"Voice Clearity provides technology such as call processing systems and services for businesses of any size. \n\nVoice Clearity specializes in cloud-based technology including interactive voice response (IVR) & Customized interactive voice response as per company need. Whether an organization needs to purchase an IVR system or utilize hosted IVR services, Voice Clearity provides a solution that meets any phone answering requirements. \n\nVoice Clearity's experienced development team can design, program, test, and install your phone application quickly and have it in place quickly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f77d2194-1c45-403b-ace0-de2799353a6a.png","url":"https://www.softwareadvice.co.uk/software/324586/voice-clearity","@type":"ListItem"},{"name":"Knowlarity","position":15,"description":"Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative  solutions in Voice, Video & AI are leveraged by top companies like MG Motors, OYO, Marks & Spencers, PolicyBazaar.com & IndiaMart\n\n\nKnowlarity’s cloud communication solutions empower businesses to operate on an effective communication network via various cloud solutions such as Click-to-call, Number Masking, Multi-Level IVR System, Toll-free Number, AI-powered Speech Analytics, ChatBots/VoiceBots, WhatsApp Business API and much more. \n\nIts solutions are trusted by over 6000+ businesses across 65+ countries, Knowlarity empowers businesses across every industry to realize the complete prowess of cloud-based communication. With over 300+ employees, it provides businesses unparalleled reliability and intelligence by enabling business communication.\n\nKnowlarity’s cloud communication technology is utilized by companies across industries. Top Companies in Finance, IT/Software, Edutech, Automobile, Logistics & Delivery, E-Commerce, Healthcare Sector, facilitate business communication and optimize operations by integrating Knowlarity Solutions with their CRM & marketing automation software. Core Processes like customer support, remote work, lead generation, delivery and marketing efforts are streamlined via Knowlarity’s state-of-the-art solutions,\n\nThese are some of the most popular Solutions of Knowlarity-\n\nCloud Contact Center:  A holistic voice solution that is hosted on the cloud. It streamlines voice operations for businesses to derive more ROI out of the interactions that they have with their customers. Easy to integrate with CRM & other solutions to drive cohesive customer engagement efforts. \n\nVirtual Number: A cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries, departments & even offices. Businesses can use local, toll-free and international virtual business numbers to expand their market reach and offer customers ease of accessibility while reducing their in-house costs on infrastructure and operations.\n\nIVR: \nInteractive Voice Response (IVR) is a technology leveraged by businesses to automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It functions on DTMF input done by the customer. With IVR, a business can interact with callers & route calls to agents when required.\n\nChatBots & VoiceBots: Conversational AI-powered Bots let a business automate engagement at many levels. A business can automate conversations for support, lead generation & more with ChatBots and VoiceBots. It is built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.\n\nSpeech Analytics Platform: The Speech Analytics platform lets businesses build an easy-to-use application & helps them get closer towards their customer intent empathy basis sentiment analysis. A business can analyze phone calls quickly & accurately through speech to text transcription. A business can analyze 100% customer interactions to derive unmatched business intelligence.\n\nWhatsApp Business API: The WhatsApp Business API is a solution for businesses to interact with customers and leverage the 2 billion active user base. Businesses can drive engagement for sales, support, operations etc. Knowlarity is a WhatsApp Business Solution Provider that helps businesses lower costs, enhance support & boost lead generation.\n\nVideo API-  Knowlarity’s Video APIs/SDKs help businesses build video experience within the Website/App. Businesses can seamlessly integrate video communication in their strategy - Client Meeting, Consultations, Remote Work & much more. The Video Solution comes with a slew of features like video recordings and dashboards to help businesses learn more about their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51413952-d026-43c0-96e2-7c6da5b0e4ea.jpeg","url":"https://www.softwareadvice.co.uk/software/337799/knowlarity","@type":"ListItem"},{"name":"Mosaicx","position":16,"description":"Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experiences, resulting in increased customer loyalty.\n\nIntelligent Virtual Agents (IVA) sounds human and understands nearly anything a customer says. It allows customers to describe issues in their own words, which creates a delightful experience and creates a quicker, easier path to resolution. Mosaicx gives businesses access to a collection of industry-specific service modules, making the solution easy to adapt for your audience. Additionally, these modules also allow Mosaicx to automate a wider swath of customer requests than other types of service automation tools.\n\nMosaicx Outreach covers the text-messaging side of customer service. This makes Mosaicx an all-in-one inbound and outbound service solution. Schedule and automate messages, which may display the brand name, logo and colors to make your recipients more comfortable. Consider using Mosaicx Outreach for link sharing, verification codes, location sharing, prescription refill reminders, marketing messages and more. Additionally, proactive text messaging can resolve issues before customers call, but Outreach and IVA can also operate simultaneously, allowing customers to communicate by phone and text at the same time.\n\nMosaicx Insights provides data on system functions and experiences created in almost real time. See how many calls were received, how many texts were delivered, how long customers spent talking to the IVA, what percentage of the call time was spent in automation, and more. Additionally, users can manage the solution in this console, creating a single source for all that is Mosaicx.\n\nMosaicx offers Avoke, a customer journey analysis tool, which records and displays information about calls from dial to hang up. It records time on hold, chats with an agent, all transfers and surveys at the end. Additionally, with this data, users can see where the experience is best and where it can be improved.\n\nLiving in the cloud, Mosaicx is simple to access and highly secure. Additionally, designed to support both customer service and HR needs, businesses use Mosaicx to create personalized, enjoyable experiences for customers, employees and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d49967cd-db04-48e2-868c-a1e45414a9df.jpeg","url":"https://www.softwareadvice.co.uk/software/367101/mosaicx","@type":"ListItem"},{"name":"ReadSpeaker","position":17,"description":"ReadSpeaker is a cloud-based API that converts text input into high-quality natural-sounding audio. Developers can integrate the ReadSpeaker API into their websites and applications to make it possible for people with visual impairments to read web content out loud via text-to-speech (TTS).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/654dc8c0-a874-4cfc-a632-8a5f5dfdd92f.jpeg","url":"https://www.softwareadvice.co.uk/software/295918/tts-web-services","@type":"ListItem"},{"name":"Thrio","position":18,"description":"CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. \n\nThrio offers an API-first architecture & array of security certifications that make it a compelling choice for complex and high-volume environments. Thrio’s contact center experts develop and market cutting-edge technology that sets a new standard for reliability in contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ca1ceda-a416-4a3e-83c7-9466df330366.jpeg","url":"https://www.softwareadvice.co.uk/software/336512/thrio","@type":"ListItem"},{"name":"ATLAS","position":19,"description":"ATLAS is an intuitive analytics dashboard tailored to enhance marketing performance. The platform empowers users with real-time insights, efficient campaign management tools, and comprehensive reporting capabilities, thereby raising the bar for customer service delivery. The platform's real-time analytics feature provides detailed monitoring, including live call tracking, call durations, and answered call metrics, allowing for a comprehensive analysis of ongoing activities. Moreover, the dashboard customization options enable users to tailor their viewing experience, focusing on the data that holds the most relevance to their objectives and their customer base. Additionally, the software places a strong emphasis on user experience, offering a seamless design, easy navigation, and ample personalization options to cater to diverse user preferences.\n\nFrom a security and compliance perspective, ATLAS prioritizes data protection and adheres to industry standards, ensuring a secure and trustworthy environment for users to operate within. The software also offers an array of global phone numbers, providing access to local, mobile, and toll-free numbers from various countries, catering to the diverse geographical reach of marketing campaigns. Ultimately, ATLAS is positioned as a transformative catalyst for marketing endeavors, promoting informed decision-making, strategic initiatives, and tangible results in the pursuit of excellence in pay per call and ad agency networks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3596481b-3713-4ded-a928-620a89ebae50.png","url":"https://www.softwareadvice.co.uk/software/446858/atlas","@type":"ListItem"},{"name":"Drop","position":20,"description":"Drop is a cloud-based solution that helps businesses improve lead capture and marketing processes by sending ringless voicemails to prospects. Professionals can schedule campaigns and track the status of voicemails as ‘in queue’, ‘completed’ or ‘failed’.\n\nDrop allows organizations to generate analytical reports and send custom messages to leads immediately after sending ringless voicemails. Managers can configure business rules, upload audio files for voicemails and import contact records of leads using a drag-and-drop interface. Additionally, it lets users restrict voicemails for specific area codes or states and disable/enable the display of missed calls on recipients’ devices.\n\nDrop facilitates integration with various third-party customer relationship management (CRM) applications. Pricing is based on the number of sent ringless voicemails and support is extended via documentation, chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27af7060-d8ce-4d36-b8d2-d98dafcbf865.png","url":"https://www.softwareadvice.co.uk/software/254016/ringless-voicemail-drops","@type":"ListItem"},{"name":"Sparrow","position":21,"description":"Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intelligence within a single solution.\n\nSparrow's unified agent desktop is designed to unify and align data from multiple business systems and functions in a unified view. The integrated ticketing and CRM systems allow agents to escalate interactions to any department as needed in real time, while the digital interaction hub lets businesses create voice- and chatbots that follow pre-configured journey templates to automatically respond to customers. A native mobile app allows users to work from anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61de4936-d8a4-4af3-a0a8-b75c2281e855.png","url":"https://www.softwareadvice.co.uk/software/411792/sparrow","@type":"ListItem"},{"name":"Voximplant Kit","position":22,"description":"Voximplant Kit is a cloud-based call center solution that enables both inbound and outbound calling, call recording, and reporting.\n\nIt's an omnichannel platform, providing seamless communication through various channels such as voice, SMS, and messaging(WhatsApp, webchat and more).\n\nThe system automates calls with voice prompts and text-to-speech features while supporting progressive dialing, which helps prevent agent burnout. \n\nVoximplant Kit is designed to streamline communication, boost efficiency, and enhance customer service for businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bfee9080-f55a-4c2e-978f-6245813f7e5e.png","url":"https://www.softwareadvice.co.uk/software/393004/voximplant-kit","@type":"ListItem"},{"name":"NFON Contact Center","position":23,"description":"NFON Contact Center Hub is a cloud-based customer support solution. It integrates multiple communication channels such as voice, email, chat and social media into a single platform. The solution is designed for businesses of all sizes.\n\nNFON Contact Center Hub uses artificial intelligence to streamline workflows and enhance customer interactions. Its AI-driven features automate repetitive tasks, allowing agents to focus on improving customer service. Additionally, the platform provides a centralized customer history, giving agents complete visibility into past interactions, enabling them to offer personalized support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bc7c93ce-587a-4799-b83f-15d80bc16de2.png","url":"https://www.softwareadvice.co.uk/software/524615/Contact-Center-Hub","@type":"ListItem"},{"name":"SmartAction Speech IVR System","position":24,"description":"SmartAction's virtual agent solution leverages artificial intelligence to automate conversations in call centers. The software manages repetitive phone calls and chats in various industries, which can lead to a reduction in staffing costs and call durations.\n\nIt is a virtual agent solution that utilizes Natural Language Understanding and Generation technologies to interact with callers and chat users. It easily combines with different contact center platforms and data systems, enabling businesses to upgrade their self-service options swiftly.\n\nThe software includes a voice virtual agent, a text-based chatbot, and an SMS bot. It manages numerous common tasks, such as scheduling appointments, processing payments, handling claims, and authentication requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb882668-3a81-4f28-b856-748b9d2729ef.png","url":"https://www.softwareadvice.co.uk/software/156433/smartaction-speech-ivr-system","@type":"ListItem"},{"name":"ViaDialog","position":25,"description":"Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer experiences across every channel. Built to support customer service, sales, and marketing teams, Viadialog centralizes all customer interactions into a centralized platform powered by automation, real-time data, and routing.\n\nWith Viadialog, companies can manage volumes of conversations across email, phone, live chat, SMS, WhatsApp, and social media. The platform uses AI to help streamline workflows, automate repetitive tasks, and provide agents with suggestions and contextual insights. The platform includes conversational AI with natural language technology and voice and text AI chatbots. ViaDialog also offers customer interaction analysis for data collection and analysis, outbound call campaigns, and custom customer relationship solutions with API modules. Additionally, the platform provides AI add-ons for enhanced customer experience and agent performance management, as well as automated transcription, summarization, sentiment analysis, and multi-channel integration.\n\nThe platform is designed with AI modules for streamlined management of complex interactions and quality monitoring for service enhancement and sales boost. ViaDialog offers a wide choice of connectors for integration with third-party platforms. The platform also features real-time data dashboards for call management, GDPR compliance and ISO 22301 certification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a710392-da47-420c-bcef-991ae9b3c0e1.png","url":"https://www.softwareadvice.co.uk/software/509293/ViaFlow","@type":"ListItem"}],"numberOfItems":25}
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