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description: Page 3 - Discover the best Auto Dialer Software for your organisation. Compare top Auto Dialer Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Auto Dialer Software - 2026 Reviews, Pricing & Demos
---

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# Auto Dialer Software

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## Products

1. [Call Center Studio](https://www.softwareadvice.co.uk/software/70301/call-center-studio) — 4.5/5 (47 reviews) — Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences ...
2. [Zoho Voice](https://www.softwareadvice.co.uk/software/401932/zoho-voice) — 4.0/5 (46 reviews) — Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced...
3. [SparkTG VCC](https://www.softwareadvice.co.uk/software/217354/ivr-service) — 4.7/5 (42 reviews) — SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer ...
4. [CloudCall](https://www.softwareadvice.co.uk/software/130069/cloudcall-enterprise) — 4.0/5 (40 reviews) — CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale ...
5. [ClearTouch Operator](https://www.softwareadvice.co.uk/software/344033/cleartouch-operator) — 4.6/5 (36 reviews) — ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless an...
6. [Aloware](https://www.softwareadvice.co.uk/software/88936/aloware) — 4.1/5 (34 reviews) — As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and wor...
7. [MaxContact](https://www.softwareadvice.co.uk/software/120574/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable busi...
8. [CloudAgent](https://www.softwareadvice.co.uk/software/103643/ozonetel-cloudagent) — 4.5/5 (32 reviews) — CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via mu...
9. [LiveVox](https://www.softwareadvice.co.uk/software/142846/livevox) — 4.7/5 (32 reviews) — LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion intera...
10. [NUACOM](https://www.softwareadvice.co.uk/software/103829/nuacom) — 4.8/5 (30 reviews) — NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-...
11. [Voiso](https://www.softwareadvice.co.uk/software/101501/voiso) — 4.7/5 (30 reviews) — Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and...
12. [VCC Live](https://www.softwareadvice.co.uk/software/42531/vcc-live) — 4.7/5 (27 reviews) — VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offer...
13. [Ytel](https://www.softwareadvice.co.uk/software/177655/x5cloudcontactcenter) — 3.9/5 (26 reviews) — Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with d...
14. [CallFire](https://www.softwareadvice.co.uk/software/173071/callfire) — 4.3/5 (26 reviews) — CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to t...
15. [One Call Now](https://www.softwareadvice.co.uk/software/165424/one-call-now) — 4.6/5 (25 reviews) — OnSolve One Call Now's software and mobile app help small businesses and non-profit organizations coordinate two-way ...
16. [Sales Sling](https://www.softwareadvice.co.uk/software/55362/sales-sling) — 4.4/5 (24 reviews) — Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dash...
17. [Qubicles](https://www.softwareadvice.co.uk/software/121654/qubicles) — 4.4/5 (24 reviews) — Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live...
18. [Dialfire](https://www.softwareadvice.co.uk/software/338143/dialfire) — 4.7/5 (23 reviews) — Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all ...
19. [RingCentral Engage Voice](https://www.softwareadvice.co.uk/software/89362/ringcentral-engage-voice) — 4.5/5 (23 reviews) — RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce...
20. [SpitFire](https://www.softwareadvice.co.uk/software/75774/spitfire) — 4.5/5 (22 reviews) — Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers...
21. [PIMS Dialer](https://www.softwareadvice.co.uk/software/150385/pims) — 4.5/5 (21 reviews) — The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a st...
22. [Alvaria CX Suite](https://www.softwareadvice.co.uk/software/42199/noble) — 4.0/5 (21 reviews) — Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC ...
23. [Contact Center as a Service (CCaaS)](https://www.softwareadvice.co.uk/software/402985/evolve-ip) — 4.0/5 (21 reviews) — Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications o...
24. [Ring.io](https://www.softwareadvice.co.uk/software/18320/ringio) — 4.1/5 (19 reviews) — Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more....
25. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...

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## Related Categories

- [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software)
- [Predictive Dialer Software](https://www.softwareadvice.co.uk/directory/1758/predictive-dialer/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)

## Links

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-----

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Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports.\n\nSeamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/242ba110-27b4-4e55-8fe2-62f1bc219cd9.png","url":"https://www.softwareadvice.co.uk/software/401932/zoho-voice","@type":"ListItem"},{"name":"SparkTG VCC","position":3,"description":"SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports & call recording functionality.\n\nManagers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb95cd5a-6590-4d6e-adbd-304986b7c2ab.png","url":"https://www.softwareadvice.co.uk/software/217354/ivr-service","@type":"ListItem"},{"name":"CloudCall","position":4,"description":"CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS.\n\nUnlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically.\n\nWith built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work.\n\nTrusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results.\n\nHeadquarters: \nBoston, MA | Leicester, UK | Austin, TX","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd9f5530-708c-4436-bb49-1ebb9220dccb.png","url":"https://www.softwareadvice.co.uk/software/130069/cloudcall-enterprise","@type":"ListItem"},{"name":"ClearTouch Operator","position":5,"description":"ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless and personalized customer experiences. Our platform unifies voice, omnichannel communication, AI-powered analytics, workforce engagement, and automation—enabling businesses to boost agent productivity, reduce costs, and increase customer satisfaction.\n\nWith real-time dashboards, advanced voice analytics, customizable reporting, and integrations with CRMs like Salesforce, Zoho, and Zendesk, ClearTouch makes it easy to monitor performance, automate workflows, and drive data-backed decisions. \n\nThe platform ensures compliance with PCI-DSS, GDPR, and Indian telecom regulations, while offering flexible per-minute pricing and a no-contract model. Plus, deployment takes as little as 48 hours, allowing businesses to scale quickly without disruption.\n\nWe serve diverse industries including BFSI, BPO & Call Centers, Healthcare, Retail & E-commerce, Telecom, Debt Collection, and Travel & Hospitality. Whether your goal is to cut call abandonment rates, boost CSAT scores, or scale operations across remote and on-site teams, ClearTouch delivers measurable results—faster resolutions, smarter insights, and more meaningful customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a94c29f8-3b1a-40da-a32f-9aa09cc07435.png","url":"https://www.softwareadvice.co.uk/software/344033/cleartouch-operator","@type":"ListItem"},{"name":"Aloware","position":6,"description":"As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and workflow automation that businesses can use on any device. Aloware gears sales and support teams with the right tools to crush quotas and close more deals efficiently by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social.\n\n\nDesigned for efficiency, Aloware lets users set up automated workflows by utilizing Aloware's friendly automation system to customize the best workflow. With the use of triggers, businesses can maximize your time building customer relationships than playing catch-up with your phones. Also, businesses can contact leads across different channels by connecting with customers on their channel of preference such as call, text, email or social.\n\n\nAloware’s Power Dialer brings a smart click-to-call function that dials the numbers for users automatically. Teams with existing CRMs shouldn’t worry about migrating to Aloware’s platform. It efficiently integrates with your favorite CRMs seamlessly, so users can bounce back to work quickly. Aloware is a premier partner of Hubspot and Pipedrive, making sure everything is in proper sync.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df1b546f-7354-4a0e-9444-ffab489819b9.png","url":"https://www.softwareadvice.co.uk/software/88936/aloware","@type":"ListItem"},{"name":"MaxContact","position":7,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.softwareadvice.co.uk/software/120574/maxcontact","@type":"ListItem"},{"name":"CloudAgent","position":8,"description":"CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.\n\n\nCloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.\n\n\nCloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16a7d7b0-20a9-4e30-a449-20f6386caa4e.png","url":"https://www.softwareadvice.co.uk/software/103643/ozonetel-cloudagent","@type":"ListItem"},{"name":"LiveVox","position":9,"description":"LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ab96803-e362-4eac-bc11-f147a640e6fe.png","url":"https://www.softwareadvice.co.uk/software/142846/livevox","@type":"ListItem"},{"name":"NUACOM","position":10,"description":"NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes.\n\n\nKey features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.\n\n\nNUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45e7a40e-bbad-4543-8d23-e5ebae7d97cb.png","url":"https://www.softwareadvice.co.uk/software/103829/nuacom","@type":"ListItem"},{"name":"Voiso","position":11,"description":"Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and social media to engage customers.\n\nVoiso's dialers and answering machine detection allow sales teams to reach more customers quickly and increase the time agents spend talking to customers. With these advanced outreach tools, sales teams can expect a 70+% decrease in abandoned calls.\n\nVoiso offers a comprehensive analytical toolkit to make contact center operations transparent and compliant. The proprietary speech analytics engine facilitates quality assurance through speech recognition in 29 languages and advanced keyword search. Real-time and historical reporting features allow contact center managers and supervisors to track 50+ metrics and configure custom dashboards.\n\nThe system features pre-built integrations with the most popular CRM systems, including  Salesforce, Zoho, and Hubspot. To support integrations with in-house and heavily customized CRM systems, Voiso provides access to a broad set of APIs. \n\nVoiso offers 24/7 support, a dedicated boarding engineer, and a free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ad55407-075e-45af-a6d5-a63dfe6d32ee.png","url":"https://www.softwareadvice.co.uk/software/101501/voiso","@type":"ListItem"},{"name":"VCC Live","position":12,"description":"VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more.\n\n\nVCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered.\n\n\nVCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications.\n\n\nVCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d71b9827-287f-4a38-ad6a-9f32f7935ce6.png","url":"https://www.softwareadvice.co.uk/software/42531/vcc-live","@type":"ListItem"},{"name":"Ytel","position":13,"description":"Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.\n\n\nThe solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.\n\n\nUsers have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.\n\n\nFilters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.\n\n\nSupport is offered via phone, email and through other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ebf8750-f389-44e0-8a08-ad0ebd6a6e27.png","url":"https://www.softwareadvice.co.uk/software/177655/x5cloudcontactcenter","@type":"ListItem"},{"name":"CallFire","position":14,"description":"CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.\n\n\nCallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.\n\n\nCallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6a7c534-7040-4b21-907e-3e6b0798369e.png","url":"https://www.softwareadvice.co.uk/software/173071/callfire","@type":"ListItem"},{"name":"One Call Now","position":15,"description":"OnSolve One Call Now's software and mobile app help small businesses and non-profit organizations coordinate two-way messaging for routine or emergency communications. Users can send secure messages via text, phone call, email, social media or mobile app in our easy-to-use platform in as little as five steps from a computer or phone. \n\nOur unlimited plans are designed for affordability and flexibility to meet your organization's unique communication needs. Whether for emergency alerts, staff scheduling, customer/volunteer communications or more, One Call Now helps ensure your message is delivered and understood.\"","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40886435-1603-48c0-95ae-5b7b8cce304f.png","url":"https://www.softwareadvice.co.uk/software/165424/one-call-now","@type":"ListItem"},{"name":"Sales Sling","position":16,"description":"Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get more than just a dialer. You get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in house and remote employees, administrative tools like call tracking and metric reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4120335-a25a-4e60-b2d1-befe416f65cc.png","url":"https://www.softwareadvice.co.uk/software/55362/sales-sling","@type":"ListItem"},{"name":"Qubicles","position":17,"description":"Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.\n\n\nQubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.\n\n\nUsers can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call.\n\n\nQubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28909422-5296-441d-b32d-0754a09ed43a.png","url":"https://www.softwareadvice.co.uk/software/121654/qubicles","@type":"ListItem"},{"name":"Dialfire","position":18,"description":"Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform.\n\nKey features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows.\n\n\nDialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abada65a-83aa-429b-b19a-637d4e7388eb.png","url":"https://www.softwareadvice.co.uk/software/338143/dialfire","@type":"ListItem"},{"name":"RingCentral Engage Voice","position":19,"description":"RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce agent downtime and time between calls, so your agents spend more time making valuable customer connections and converting leads. \n\nMake your contact center more efficient and effective with RingCentral's auto dialer and maximize your agent's productivity. Set your agents up to deliver a better customer experience, save money and time, and increase the likelihood of reaching successful leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78b4eaaa-6731-4f31-a40d-49ca47456abd.png","url":"https://www.softwareadvice.co.uk/software/89362/ringcentral-engage-voice","@type":"ListItem"},{"name":"SpitFire","position":20,"description":"Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. \n\n\nWith SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.\n\n\nSpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d2de00d-e89c-44c6-a76f-5ac81cbcd94d.png","url":"https://www.softwareadvice.co.uk/software/75774/spitfire","@type":"ListItem"},{"name":"PIMS Dialer","position":21,"description":"The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a state-of-the-art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small.\n\n\nPIMS Dialer is a call center solution that offers dialer and PBX solutions built-in for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound caller ID can be adjusted to a specific campaign, varying based on lists and area codes.\n\n\nBlended sessions give agents the ability to handle outbound and inbound calls. They can call unlimited alternate numbers until they’re able to reach someone. The system will also schedule an automated call back for specific agents or the first one who can take it. Time zone restrictions account for different states and days of the week. Management can easily monitor or barge calls for compliance, improving the overall customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a899d4f6-8177-42fe-b27c-2fb79994cb7c.png","url":"https://www.softwareadvice.co.uk/software/150385/pims","@type":"ListItem"},{"name":"Alvaria CX Suite","position":22,"description":"Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93e2b9b8-8538-4548-a20d-3ddf78017082.png","url":"https://www.softwareadvice.co.uk/software/42199/noble","@type":"ListItem"},{"name":"Contact Center as a Service (CCaaS)","position":23,"description":"Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications on a centralized portal. The platform allows managers to manage operations in real-time and gain visibility into the performance of the agents via custom reports.\n\nEvolve IP provides an integrated knowledge base and analytics engine that enables organizations to identify and analyze patterns emerging from customer queries. Other features include automatic call distribution, skills-based routing, outbound dialing and more.\n\nEvolve IP supports integration with various third-party applications, which can help organizations automate a variety of tasks. Pricing details are available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7aedad0f-3746-41f1-93ec-569e50f241fb.jpeg","url":"https://www.softwareadvice.co.uk/software/402985/evolve-ip","@type":"ListItem"},{"name":"Ring.io","position":24,"description":"Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.\n\n\nThe system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.\n\n\nRingio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.\n\n\nNew and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4b86560-08fb-414a-abf9-4b248cfaf093.png","url":"https://www.softwareadvice.co.uk/software/18320/ringio","@type":"ListItem"},{"name":"inconnect","position":25,"description":"Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.\n\nThe solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center","@type":"ListItem"}],"numberOfItems":25}
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