---
description: Compare Gist vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Gist vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [Gist \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.uk/compare/94427/110247/gist/vs/freshdesk)

# Compare Gist vs Freshdesk

Canonical: https://www.softwareadvice.co.uk/compare/94427/110247/gist/vs/freshdesk

> Detailed comparison between Gist and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gist | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 149 | 3443 |
| **Starting Price** | US$29.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Gist

- API
- Alerts/Escalation
- Automated Routing
- Chatbot
- Customisable Branding
- Full Text Search
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Ticket Management
- Widgets

### Freshdesk

- API
- Alerts/Escalation
- Automated Routing
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Full Text Search
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Ticket Management
- Widgets
- Wiki

## Links

- [View Gist Profile](https://www.softwareadvice.co.uk/software/94427/gist)
- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/94427/110247/gist/vs/freshdesk)

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