---
description: Compare Smaply vs Howazit regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Smaply vs Howazit Comparison
---

Breadcrumb: [Home](/) > [Personalisation Software](/directory/4276/personalization/software) > [Smaply \<span\>vs\</span\> Howazit](https://www.softwareadvice.co.uk/compare/90508/299613/smaply/vs/howazit)

# Compare Smaply vs Howazit

Canonical: https://www.softwareadvice.co.uk/compare/90508/299613/smaply/vs/howazit

> Detailed comparison between Smaply and Howazit. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smaply | Howazit |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 20 | 6 |
| **Starting Price** | €0.00 | US$150.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Smaply

- Access Controls/Permissions
- Collaboration Tools
- Commenting/Notes
- Customer Database
- Customer History
- Customer Profiles
- Customisable Reports
- Customisable Templates
- Knowledge Management
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Negative Feedback Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Visual Analytics

### Howazit

- Access Controls/Permissions
- Collaboration Tools
- Commenting/Notes
- Customer Database
- Customer History
- Customer Profiles
- Customisable Reports
- Customisable Templates
- Knowledge Management
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Negative Feedback Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Visual Analytics

## Links

- [View Smaply Profile](https://www.softwareadvice.co.uk/software/90508/smaply)
- [View Howazit Profile](https://www.softwareadvice.co.uk/software/299613/howazit)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/90508/299613/smaply/vs/howazit)

-----

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