---
description: Compare JustCall vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JustCall vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [JustCall \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.uk/compare/75453/110247/justcall/vs/freshdesk)

# Compare JustCall vs Freshdesk

Canonical: https://www.softwareadvice.co.uk/compare/75453/110247/justcall/vs/freshdesk

> Detailed comparison between JustCall and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JustCall | Freshdesk |
| **Overall rating** | 4.1/5 | 4.5/5 |
| **Total Reviews** | 224 | 3412 |
| **Starting Price** | US$29.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### JustCall

- API
- Access Controls/Permissions
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Templates
- Workflow Management

### Freshdesk

- API
- Access Controls/Permissions
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Templates
- Workflow Management

## Links

- [View JustCall Profile](https://www.softwareadvice.co.uk/software/75453/justcall)
- [View Freshdesk Profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/75453/110247/justcall/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JustCall vs Freshdesk Comparison","description":"Compare JustCall vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/75453/110247/justcall/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.co.uk/software/75453/justcall#software"},{"@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/75453/110247/justcall/vs/freshdesk#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/75453/110247/justcall/vs/freshdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"JustCall","description":"JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.\nNo more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.\n\nToday, 6,000+ businesses worldwide trust JustCall to:\n✅ Manage every customer conversation in one place\n✅ Automate repetitive tasks and workflows \n✅ Get real-time AI insights that make conversations smarter\n✅ Provide 24/7 coverage with inbound AI Voice Agents \n\nWhat you get with JustCall\n✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers\n✅ Messaging: SMS &amp; MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox\n✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent\n✅ Integrations &amp; collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/948d3d08-e35b-4795-a44d-600fb897fca6.jpeg","url":"https://www.softwareadvice.co.uk/software/75453/justcall","@id":"https://www.softwareadvice.co.uk/software/75453/justcall#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":224,"ratingValue":4.1},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@id":"https://www.softwareadvice.co.uk/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3412,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/75453/110247/justcall/vs/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"JustCall vs Freshdesk","position":3,"item":"https://www.softwareadvice.co.uk/compare/75453/110247/justcall/vs/freshdesk","@type":"ListItem"}]}]}
</script>