---
description: Compare JivoChat vs Tidio regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JivoChat vs Tidio Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [JivoChat \<span\>vs\</span\> Tidio](https://www.softwareadvice.co.uk/compare/75321/157633/jivochat/vs/tidio-chat)

# Compare JivoChat vs Tidio

Canonical: https://www.softwareadvice.co.uk/compare/75321/157633/jivochat/vs/tidio-chat

> Detailed comparison between JivoChat and Tidio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JivoChat | Tidio |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 105 | 590 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### JivoChat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Email Management
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Video Support

### Tidio

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Email Management
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Video Support

## Links

- [View JivoChat Profile](https://www.softwareadvice.co.uk/software/75321/jivochat)
- [View Tidio Profile](https://www.softwareadvice.co.uk/software/157633/tidio-chat)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/75321/157633/jivochat/vs/tidio-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JivoChat vs Tidio Comparison","description":"Compare JivoChat vs Tidio regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/75321/157633/jivochat/vs/tidio-chat","about":[{"@id":"https://www.softwareadvice.co.uk/software/75321/jivochat#software"},{"@id":"https://www.softwareadvice.co.uk/software/157633/tidio-chat#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/75321/157633/jivochat/vs/tidio-chat#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/75321/157633/jivochat/vs/tidio-chat#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"JivoChat","description":"JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.\n\n\nUsers can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences.\n\n\nLive chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook.\n\n\nGet a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.\n\n\nRedirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1c5732cc-a188-445a-8cd6-8ae2a7ec9241.png","url":"https://www.softwareadvice.co.uk/software/75321/jivochat","@id":"https://www.softwareadvice.co.uk/software/75321/jivochat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":105},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Tidio","description":"Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.\n\nWith Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.\n\nAt the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.\n\nTidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.\n\nGet started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e54e867d-c962-4428-9588-d99b0b072e4b.jpeg","url":"https://www.softwareadvice.co.uk/software/157633/tidio-chat","@id":"https://www.softwareadvice.co.uk/software/157633/tidio-chat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":590},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/75321/157633/jivochat/vs/tidio-chat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"JivoChat vs Tidio","position":3,"item":"https://www.softwareadvice.co.uk/compare/75321/157633/jivochat/vs/tidio-chat","@type":"ListItem"}]}]}
</script>