---
description: Compare Certainly vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Certainly vs LiveAgent Comparison
---

Breadcrumb: [Home](/) > [Distribution CRM Software](/directory/3846/distribution/software) > [Certainly \<span\>vs\</span\> LiveAgent](https://www.softwareadvice.co.uk/compare/74784/109980/botxo/vs/liveagent)

# Compare Certainly vs LiveAgent

Canonical: https://www.softwareadvice.co.uk/compare/74784/109980/botxo/vs/liveagent

> Detailed comparison between Certainly and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Certainly | LiveAgent |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 13 | 1753 |
| **Starting Price** | - | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Certainly

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Transcripts/Chat History
- Transfers/Routing

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Certainly Profile](https://www.softwareadvice.co.uk/software/74784/botxo)
- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/74784/109980/botxo/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Certainly vs LiveAgent Comparison","description":"Compare Certainly vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/74784/109980/botxo/vs/liveagent","about":[{"@id":"https://www.softwareadvice.co.uk/software/74784/botxo#software"},{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/74784/109980/botxo/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/74784/109980/botxo/vs/liveagent#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Certainly","description":"Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include adaptive conversational AI, zero-party data insights, conversation tracking, push notifications, data analytics and multichannel support.\n\n\nCertainly enables businesses to launch a Conversational AI assistant on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. Certainly sends live notifications to managers via email when a customer wants to get in touch with a human.\n\n\nCertainly supports the chat in 14+languages such as English, German, Spanish, Swedish and Danish. The solution also connects with webforms to track conversations and handle user sensitive data. Integration is offered with MailChimp, MobilePay, Microsoft Dynamics CRM and more.\n\n\nServices are offered on a monthly subscription basis and customer support is available via email, phone and a dedicated bot operator from Certainly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ffd9705e-0a5f-4f48-a248-c36c56c2630a.png","url":"https://www.softwareadvice.co.uk/software/74784/botxo","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/74784/botxo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":13},"operatingSystem":"Cloud, Apple, Windows"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Distribution CRM Software","position":2,"item":"/directory/3846/distribution/software","@type":"ListItem"},{"name":"Certainly vs LiveAgent","position":3,"item":"https://www.softwareadvice.co.uk/compare/74784/109980/botxo/vs/liveagent","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/74784/109980/botxo/vs/liveagent#breadcrumblist"}]}
</script>