---
description: Compare Dialpad vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dialpad vs Intercom Comparison
---

Breadcrumb: [Home](/) > [VoIP Phone Systems](/directory/1714/business-phone-service/software) > [Dialpad \<span\>vs\</span\> Intercom](https://www.softwareadvice.co.uk/compare/74028/378292/dialpad/vs/intercom)

# Compare Dialpad vs Intercom

Canonical: https://www.softwareadvice.co.uk/compare/74028/378292/dialpad/vs/intercom

> Detailed comparison between Dialpad and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Dialpad | Intercom |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 562 | 1133 |
| **Starting Price** | US$27.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Dialpad

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Dashboard
- List Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Queue Management
- Reporting/Analytics
- Single Sign On
- Visual Analytics

### Intercom

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Dashboard
- List Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Queue Management
- Reporting/Analytics
- Single Sign On
- Visual Analytics

## Links

- [View Dialpad Profile](https://www.softwareadvice.co.uk/software/74028/dialpad)
- [View Intercom Profile](https://www.softwareadvice.co.uk/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/74028/378292/dialpad/vs/intercom)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Dialpad vs Intercom Comparison","description":"Compare Dialpad vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/74028/378292/dialpad/vs/intercom","about":[{"@id":"https://www.softwareadvice.co.uk/software/74028/dialpad#software"},{"@id":"https://www.softwareadvice.co.uk/software/378292/intercom#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/74028/378292/dialpad/vs/intercom#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/74028/378292/dialpad/vs/intercom#webpage","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"Dialpad","description":"Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services.\n\nDialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-grade security and privacy features to ensure data protection and compliance.\n\nDialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/517958d5-a2b4-4f99-bd4c-f34d9b631b2b.png","url":"https://www.softwareadvice.co.uk/software/74028/dialpad","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/74028/dialpad#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":562},"offers":{"price":"27","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Intercom","description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/effb0a0f-903e-436e-9176-67c25f8f3fc0.png","url":"https://www.softwareadvice.co.uk/software/378292/intercom","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/378292/intercom#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":1133},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.co.uk/compare/74028/378292/dialpad/vs/intercom#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Phone Systems","position":2,"item":"/directory/1714/business-phone-service/software","@type":"ListItem"},{"name":"Dialpad vs Intercom","position":3,"item":"https://www.softwareadvice.co.uk/compare/74028/378292/dialpad/vs/intercom","@type":"ListItem"}]}]}
</script>