---
description: Compare Call Center Studio vs Vocalcom Hermes360 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Call Center Studio vs Vocalcom Hermes360 Comparison
---

Breadcrumb: [Home](/) > [Call Centre Scripting Software](/directory/3441/scripting/software) > [Call Center Studio \<span\>vs\</span\> Vocalcom Hermes360](https://www.softwareadvice.co.uk/compare/70301/340225/call-center-studio/vs/vocalcom-hermes360)

# Compare Call Center Studio vs Vocalcom Hermes360

Canonical: https://www.softwareadvice.co.uk/compare/70301/340225/call-center-studio/vs/vocalcom-hermes360

> Detailed comparison between Call Center Studio and Vocalcom Hermes360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Call Center Studio | Vocalcom Hermes360 |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 47 | 17 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Key features

### Call Center Studio

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

### Vocalcom Hermes360

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Call Center Studio Profile](https://www.softwareadvice.co.uk/software/70301/call-center-studio)
- [View Vocalcom Hermes360 Profile](https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/70301/340225/call-center-studio/vs/vocalcom-hermes360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Call Center Studio vs Vocalcom Hermes360 Comparison","description":"Compare Call Center Studio vs Vocalcom Hermes360 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/70301/340225/call-center-studio/vs/vocalcom-hermes360","about":[{"@id":"https://www.softwareadvice.co.uk/software/70301/call-center-studio#software"},{"@id":"https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/70301/340225/call-center-studio/vs/vocalcom-hermes360#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/70301/340225/call-center-studio/vs/vocalcom-hermes360#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"Call Center Studio","description":"Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.\n\nOur serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.\n\nWhen you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.\n\nFeatures like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. \n\nWith voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.\n\nThe solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.\n\nCall Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9c332e62-45ab-41bf-b157-9c9d3c22d882.png","url":"https://www.softwareadvice.co.uk/software/70301/call-center-studio","@id":"https://www.softwareadvice.co.uk/software/70301/call-center-studio#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":47},"operatingSystem":"Cloud"},{"name":"Vocalcom Hermes360","description":"Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increase their agents’ productivity. The software provides the necessary tools to allow agents to deliver answers and support through all communication channels. the platform offers a real-time dashboard of all contact center activity. The software also allows companies to oversee their agents' performance and productivity which helps them supervise and optimize their performance.\n\nThe software offers features such as:\n\n- Inbound and Outbound calls\n- Omnichannel contact center solution\n- AI-Ready contact center \n- Easy CRM Integration \n- Native reports and analytics \n- CCaaS","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d69605fb-7719-40f2-9a4f-5605d8cfbf7d.png","url":"https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360","@id":"https://www.softwareadvice.co.uk/software/340225/vocalcom-hermes360#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":17},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.co.uk/compare/70301/340225/call-center-studio/vs/vocalcom-hermes360#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Scripting Software","position":2,"item":"/directory/3441/scripting/software","@type":"ListItem"},{"name":"Call Center Studio vs Vocalcom Hermes360","position":3,"item":"https://www.softwareadvice.co.uk/compare/70301/340225/call-center-studio/vs/vocalcom-hermes360","@type":"ListItem"}]}]}
</script>
