---
description: Compare HelpdeskEddy vs Zendesk Suite regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpdeskEddy vs Zendesk Suite Comparison
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [HelpdeskEddy \<span\>vs\</span\> Zendesk Suite](https://www.softwareadvice.co.uk/compare/6099/26892/helpdeskeddy/vs/zendesk-talk)

# Compare HelpdeskEddy vs Zendesk Suite

Canonical: https://www.softwareadvice.co.uk/compare/6099/26892/helpdeskeddy/vs/zendesk-talk

> Detailed comparison between HelpdeskEddy and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpdeskEddy | Zendesk Suite |
| **Overall rating** | 5.0/5 | 4.4/5 |
| **Total Reviews** | 2 | 4072 |
| **Starting Price** | £10.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### HelpdeskEddy

- API
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Document Storage
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Personalisation
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Templates
- Ticket Management

### Zendesk Suite

- API
- Alerts/Escalation
- Automated Routing
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Document Storage
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Personalisation
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Templates
- Ticket Management

## Links

- [View HelpdeskEddy Profile](https://www.softwareadvice.co.uk/software/6099/helpdeskeddy)
- [View Zendesk Suite Profile](https://www.softwareadvice.co.uk/software/26892/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/6099/26892/helpdeskeddy/vs/zendesk-talk)

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