---
description: Compare HelpdeskEddy vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpdeskEddy vs JIRA Service Management Comparison
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [HelpdeskEddy \<span\>vs\</span\> JIRA Service Management](https://www.softwareadvice.co.uk/compare/6099/116349/helpdeskeddy/vs/jira-service-management)

# Compare HelpdeskEddy vs JIRA Service Management

Canonical: https://www.softwareadvice.co.uk/compare/6099/116349/helpdeskeddy/vs/jira-service-management

> Detailed comparison between HelpdeskEddy and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpdeskEddy | JIRA Service Management |
| **Overall rating** | 5.0/5 | 4.5/5 |
| **Total Reviews** | 2 | 763 |
| **Starting Price** | £10.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### HelpdeskEddy

- API
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Document Storage
- Email Management
- IT Asset Management
- Knowledge Base Management
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Templates
- Ticket Management

### JIRA Service Management

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Document Storage
- Email Management
- For IT Project Management
- IT Asset Management
- Issue Scheduling
- Knowledge Base Management
- Multi-Channel Communication
- Real-Time Chat
- Scheduling
- Self Service Portal
- Social Media Integration
- Templates
- Ticket Management

## Links

- [View HelpdeskEddy Profile](https://www.softwareadvice.co.uk/software/6099/helpdeskeddy)
- [View JIRA Service Management Profile](https://www.softwareadvice.co.uk/software/116349/jira-service-management)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/6099/116349/helpdeskeddy/vs/jira-service-management)

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