---
description: Compare Hiver vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hiver vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [AI IT Agents](/directory/5438/ai-it-agents/software) > [Hiver \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.co.uk/compare/60479/393877/hiver/vs/zoho-desk)

# Compare Hiver vs Zoho Desk

Canonical: https://www.softwareadvice.co.uk/compare/60479/393877/hiver/vs/zoho-desk

> Detailed comparison between Hiver and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | Zoho Desk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 148 | 2216 |
| **Starting Price** | US$55.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- API
- Activity Tracking
- Analytics
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Zoho Desk

- API
- Activity Tracking
- Analytics
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Hiver Profile](https://www.softwareadvice.co.uk/software/60479/hiver)
- [View Zoho Desk Profile](https://www.softwareadvice.co.uk/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/60479/393877/hiver/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hiver vs Zoho Desk Comparison","description":"Compare Hiver vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/60479/393877/hiver/vs/zoho-desk","about":[{"@id":"https://www.softwareadvice.co.uk/software/60479/hiver#software"},{"@id":"https://www.softwareadvice.co.uk/software/393877/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/60479/393877/hiver/vs/zoho-desk#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/60479/393877/hiver/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"Hiver","description":"Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing.\n\nHiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox. \n\nHiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. \n\n10,000+ teams worldwide trust Hiver to run customer support. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). \n\nSome of Hiver’s key features include - \n\na) Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels.\n\nb) Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone works from the same picture.\n\nc) Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams configure ticket fields and define SLAs in natural language, and audit trails keep every action accountable and reporting-ready.\n\nd) AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather context, follow your team's procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed.\n\ne) AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team's tone, recommends next steps, and takes directed actions like updating Salesforce or pulling information from Confluence. Your team reviews and approves what goes out.\n\nf) Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI writes help center articles from resolved conversations, and flags existing content when it goes stale or conflicts with how your team actually resolves issues.\n\ng) Integrations and Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps, and trigger actions across connected systems. Teams build the rules in natural language.\n\nh) Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual, plus quality scores, customer health, and trends across conversations. Your team queries the data in natural language, inside Hiver or through MCP.\n\ni) Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, and AI Agents and your team act on that intelligence in every interaction.\n\nAdditionally, Hiver stands out for its intuitive interface and ease of configuration.  It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Most teams are up and running in minutes, without IT or outside consultants.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7ad5e426-22fb-4175-aa67-ea5d7b6b3c12.png","url":"https://www.softwareadvice.co.uk/software/60479/hiver","@id":"https://www.softwareadvice.co.uk/software/60479/hiver#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":148,"ratingValue":4.7},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/display-layer-screenshots/2743/479c34b074e2cb3e7d2ad334a02c42ac897be06eccc99d26a0fbd690be875b24.svg","url":"https://www.softwareadvice.co.uk/software/393877/zoho-desk","@id":"https://www.softwareadvice.co.uk/software/393877/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2216,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/60479/393877/hiver/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI IT Agents","position":2,"item":"/directory/5438/ai-it-agents/software","@type":"ListItem"},{"name":"Hiver vs Zoho Desk","position":3,"item":"https://www.softwareadvice.co.uk/compare/60479/393877/hiver/vs/zoho-desk","@type":"ListItem"}]}]}
</script>