---
description: Compare Hiver vs HelpDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hiver vs HelpDesk Comparison
---

Breadcrumb: [Home](/) > [Team Communication Software](/directory/4594/team-communication/software) > [Hiver \<span\>vs\</span\> HelpDesk](https://www.softwareadvice.co.uk/compare/60479/150799/hiver/vs/helpdesk)

# Compare Hiver vs HelpDesk

Canonical: https://www.softwareadvice.co.uk/compare/60479/150799/hiver/vs/helpdesk

> Detailed comparison between Hiver and HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | HelpDesk |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 146 | 180 |
| **Starting Price** | US$55.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- Activity Tracking
- Chat/Messaging
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Process/Workflow Automation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### HelpDesk

- Activity Tracking
- Chat/Messaging
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Process/Workflow Automation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Hiver Profile](https://www.softwareadvice.co.uk/software/60479/hiver)
- [View HelpDesk Profile](https://www.softwareadvice.co.uk/software/150799/helpdesk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/60479/150799/hiver/vs/helpdesk)

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