---
description: Compare Creatio CRM vs ServiceNow Customer Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Creatio CRM vs ServiceNow Customer Service Management Comparison
---

Breadcrumb: [Home](/) > [Manufacturing Software](/directory/4704/manufacturing/software) > [Creatio CRM \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.softwareadvice.co.uk/compare/5948/356274/marketingcreatio-international/vs/servicenow)

# Compare Creatio CRM vs ServiceNow Customer Service Management

Canonical: https://www.softwareadvice.co.uk/compare/5948/356274/marketingcreatio-international/vs/servicenow

> Detailed comparison between Creatio CRM and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Creatio CRM | ServiceNow Customer Service Management |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 133 | 151 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Creatio CRM

- AI/Machine Learning
- API
- CRM
- Configurable Workflow
- Content Management
- Customer Database
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ServiceNow Customer Service Management

- AI/Machine Learning
- API
- CRM
- Configurable Workflow
- Content Management
- Customer Database
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Creatio CRM Profile](https://www.softwareadvice.co.uk/software/5948/marketingcreatio-international)
- [View ServiceNow Customer Service Management Profile](https://www.softwareadvice.co.uk/software/356274/servicenow)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/5948/356274/marketingcreatio-international/vs/servicenow)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Creatio CRM vs ServiceNow Customer Service Management Comparison","description":"Compare Creatio CRM vs ServiceNow Customer Service Management regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/5948/356274/marketingcreatio-international/vs/servicenow","about":[{"@id":"https://www.softwareadvice.co.uk/software/5948/marketingcreatio-international#software"},{"@id":"https://www.softwareadvice.co.uk/software/356274/servicenow#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/5948/356274/marketingcreatio-international/vs/servicenow#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/5948/356274/marketingcreatio-international/vs/servicenow#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Creatio CRM","description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.\n\nCreatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration.\n\nCreatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration.\n\nAnd Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f25a09a3-5496-4e1a-9392-0d3e1ed9267f.png","url":"https://www.softwareadvice.co.uk/software/5948/marketingcreatio-international","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/5948/marketingcreatio-international#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":133},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ServiceNow Customer Service Management","description":"ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the entire enterprise. It provides a range of features such as case management, analytics, self-service portal, and intelligent guidance to streamline customer service operations and reduce the cost to serve.\n\nCSM's self-service portal enables clients to raise requests or complaints, create cases, and track ongoing projects on the channel of their choice. The portal's intuitive user interface makes it easy for clients to self-serve, reducing the workload of agents, reducing customer effort, and improving customer satisfaction. The Playbooks for CSM module allows agents to request information from clients and manage the entire case process lifecycle on a unified platform. This feature enables agents to manage and resolve customer queries more efficiently.\n\nWith CSM's case management functionality, customer service agents can manage customer interactions from initial contact to case closure. The platform's analytics capabilities allow businesses to gain valuable insights into customer behavior and track performance indicators. This helps businesses to identify areas of improvement and make data-driven decisions to optimize customer service operations.\n\nThe platform's order management functionality provides businesses with a comprehensive set of tools to manage the entire order management lifecycle. CSM's ticket handling and issue resolution features provide businesses with a streamlined approach to manage customer requests and complaints. \n\nThe ServiceNow platform can also integrate with various third-party applications, enhancing customer service operations by leveraging existing software solutions.\n\nIn summary, ServiceNow CSM is a powerful tool for businesses looking to streamline customer service operations and improve customer satisfaction. The platform's features, including case management, analytics, self-service portal, Playbooks for CSM module, and integration capabilities, make it a valuable tool for businesses to strengthen their relationships with customers and reduce the cost to serve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2ede5d85-58b9-4cb4-ad60-1238997b1a03.png","url":"https://www.softwareadvice.co.uk/software/356274/servicenow","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/356274/servicenow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":151},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Manufacturing Software","position":2,"item":"/directory/4704/manufacturing/software","@type":"ListItem"},{"name":"Creatio CRM vs ServiceNow Customer Service Management","position":3,"item":"https://www.softwareadvice.co.uk/compare/5948/356274/marketingcreatio-international/vs/servicenow","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/5948/356274/marketingcreatio-international/vs/servicenow#breadcrumblist"}]}
</script>