---
description: Compare Alcea Helpdesk vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Alcea Helpdesk vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [Alcea Helpdesk \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.co.uk/compare/57378/393877/fit-helpdesk/vs/zoho-desk)

# Compare Alcea Helpdesk vs Zoho Desk

Canonical: https://www.softwareadvice.co.uk/compare/57378/393877/fit-helpdesk/vs/zoho-desk

> Detailed comparison between Alcea Helpdesk and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Alcea Helpdesk | Zoho Desk |
| **Overall rating** | 5.0/5 | 4.5/5 |
| **Total Reviews** | 3 | 2212 |
| **Starting Price** | CA$20.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Alcea Helpdesk

- Alerts/Escalation
- Help Desk Management
- Knowledge Base Management
- Ticket Management

### Zoho Desk

- Account Management
- Alerts/Escalation
- Automatic Call Distribution
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Monitoring
- Performance Management
- Project Management
- Real-Time Data
- Support Ticket Management
- Ticket Management
- Transfers/Routing
- Video Support

## Links

- [View Alcea Helpdesk Profile](https://www.softwareadvice.co.uk/software/57378/fit-helpdesk)
- [View Zoho Desk Profile](https://www.softwareadvice.co.uk/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/57378/393877/fit-helpdesk/vs/zoho-desk)

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