---
description: Compare ZIWO vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ZIWO vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [ZIWO \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.co.uk/compare/52205/323407/ziwo/vs/pureconnect)

# Compare ZIWO vs Genesys Cloud CX

Canonical: https://www.softwareadvice.co.uk/compare/52205/323407/ziwo/vs/pureconnect

> Detailed comparison between ZIWO and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ZIWO | Genesys Cloud CX |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 108 | 264 |
| **Starting Price** | US$40.00 | US$75.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ZIWO

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Tagging
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Employee Scheduling
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

### Genesys Cloud CX

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Tagging
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Employee Scheduling
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

## Links

- [View ZIWO Profile](https://www.softwareadvice.co.uk/software/52205/ziwo)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.co.uk/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/52205/323407/ziwo/vs/pureconnect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ZIWO vs Genesys Cloud CX Comparison","description":"Compare ZIWO vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/52205/323407/ziwo/vs/pureconnect","about":[{"@id":"https://www.softwareadvice.co.uk/software/52205/ziwo#software"},{"@id":"https://www.softwareadvice.co.uk/software/323407/pureconnect#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/52205/323407/ziwo/vs/pureconnect#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/52205/323407/ziwo/vs/pureconnect#webpage","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"ZIWO","description":"ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c3ad552b-b534-41a1-8241-b75c85781ffa.png","url":"https://www.softwareadvice.co.uk/software/52205/ziwo","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/52205/ziwo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":108,"ratingValue":4.7},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Genesys Cloud CX","description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b57fe568-65ed-4d80-9487-f2b241e64bbc.png","url":"https://www.softwareadvice.co.uk/software/323407/pureconnect","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/323407/pureconnect#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":264,"ratingValue":4.3},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Monitoring Software","position":2,"item":"/directory/1811/monitoring/software","@type":"ListItem"},{"name":"ZIWO vs Genesys Cloud CX","position":3,"item":"https://www.softwareadvice.co.uk/compare/52205/323407/ziwo/vs/pureconnect","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/52205/323407/ziwo/vs/pureconnect#breadcrumblist"}]}
</script>