---
description: Compare Chat360 vs Text regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Chat360 vs Text Comparison
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Chat360 \<span\>vs\</span\> Text](https://www.softwareadvice.co.uk/compare/505033/530456/Chat360/vs/Text-App)

# Compare Chat360 vs Text

Canonical: https://www.softwareadvice.co.uk/compare/505033/530456/Chat360/vs/Text-App

> Detailed comparison between Chat360 and Text. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Chat360 | Text |
| **Overall rating** | - | 4.8/5 |
| **Total Reviews** | 0 | 5 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | - | Yes |
| **Free Version** | - | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Chat360

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Text

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Chat360 Profile](https://www.softwareadvice.co.uk/software/505033/Chat360)
- [View Text Profile](https://www.softwareadvice.co.uk/software/530456/Text-App)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/505033/530456/Chat360/vs/Text-App)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Chat360 vs Text Comparison","description":"Compare Chat360 vs Text regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/505033/530456/Chat360/vs/Text-App","about":[{"@id":"https://www.softwareadvice.co.uk/software/505033/Chat360#software"},{"@id":"https://www.softwareadvice.co.uk/software/530456/Text-App#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/505033/530456/Chat360/vs/Text-App#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/505033/530456/Chat360/vs/Text-App#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"Chat360","description":"Chat360 is a cloud-based conversational AI platform that allows businesses to create engaging chatbots without any coding. The solution works across digital channels such as WhatsApp, Facebook Messenger, Instagram and websites. It leverages generative AI technology for more natural and intelligent customer conversations. Businesses can use the chatbot capabilities to generate leads, increase sales and automate customer support. Additionally, Chat360 also facilitates integration with various business systems such as eCommerce, content management, communication apps and payment gateways.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de55b957-6c89-4e66-a0f4-6f8918060fb7.png","url":"https://www.softwareadvice.co.uk/software/505033/Chat360","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/505033/Chat360#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"operatingSystem":"Cloud, Apple, Windows, Android"},{"name":"Text","description":"Text App is an AI-driven customer support solution that helps service teams work faster, smarter, and more efficiently. \n\n Designed by the creators of LiveChat, HelpDesk, and ChatBot, it combines years of customer service experience with the latest in conversational AI. The result is a single, intelligent workspace where people, automation, and analytics work together seamlessly.\n\n\nInstead of juggling multiple tools, Text App unifies communication channels — live chat, email, Messenger, WhatsApp, and soon Shopify — into one platform. Agents see every customer’s history in context, enabling them to deliver consistent, personalized support regardless of where the conversation begins. Customer List takes this even further by merging chats, tickets, purchases, and campaign activity into one unified profile, giving teams instant visibility into the full customer journey and enabling smarter, more timely follow-ups.\n\n\nAt the heart of the system is Text Intelligence, a self-learning AI engine that understands your business data, help content, and conversation history. It can automate up to 80% of repetitive tasks such as answering FAQs, triaging tickets, or summarizing threads. When human insight is required, AI provides real-time reply suggestions and context hints, enabling agents to resolve issues more quickly and accurately.\n\n\nBeyond reactive service, Text App empowers businesses to be proactive. Built-in campaigns and automation tools allow you to trigger contextual messages, onboarding flows, or targeted offers based on user behavior. Together with Customer List and the AI Agent, campaigns form an automatic lead-generation loop — reaching visitors, engaging them instantly, and converting interactions into actionable opportunities. Every interaction becomes an opportunity to build loyalty and drive growth from pre-sale engagement to post-purchase care.\n\n\nPerformance data is always within reach. Text App’s reporting dashboards provide visibility into key metrics — including response times, resolution rates, CSAT, and agent productivity. These insights help managers identify improvement areas, allocate resources effectively, and measure ROI on support automation.\n\n\nText App is also built for scale and security. Enterprise-grade features, including single sign-on (SSO), encryption, GDPR and PCI compliance, and detailed audit logs, ensure reliability for teams of any size. Whether you’re a small business improving first-response times or an enterprise managing thousands of tickets daily, Text App adapts to your needs without adding operational overhead.\n\nWith Text App, support teams can deliver faster service, reduce costs, and maintain a consistent brand voice across every channel — all within one intuitive, AI-powered workspace. It’s the modern way to provide customer care that feels personal, even at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d0322333-2ec3-48f0-ae5a-5acd6a65a0e2.png","url":"https://www.softwareadvice.co.uk/software/530456/Text-App","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/530456/Text-App#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":5},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/508/customer-engagement/software","@type":"ListItem"},{"name":"Chat360 vs Text","position":3,"item":"https://www.softwareadvice.co.uk/compare/505033/530456/Chat360/vs/Text-App","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/505033/530456/Chat360/vs/Text-App#breadcrumblist"}]}
</script>
