---
description: Compare Drift vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Drift vs Intercom Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Drift \<span\>vs\</span\> Intercom](https://www.softwareadvice.co.uk/compare/44897/378292/drift/vs/intercom)

# Compare Drift vs Intercom

Canonical: https://www.softwareadvice.co.uk/compare/44897/378292/drift/vs/intercom

> Detailed comparison between Drift and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Drift | Intercom |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 200 | 1133 |
| **Starting Price** | - | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Drift

- AI/Machine Learning
- API
- Activity Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Website Visitor Tracking

### Intercom

- AI/Machine Learning
- API
- Activity Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Website Visitor Tracking

## Links

- [View Drift Profile](https://www.softwareadvice.co.uk/software/44897/drift)
- [View Intercom Profile](https://www.softwareadvice.co.uk/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/44897/378292/drift/vs/intercom)

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